Anyone else having problems getting Alexa to connect to Sonos arc. Seems to be a recent issue, Sonos app when going to add voice assistants just goes to a help page. Alexa app says arc is offline when it’s not. Can’t work out how to re authorise account as I have done previously
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I would start with the following in order listed/
- Remove Alexa from the Arc if it shows as active
- Shut down the Sonos app (stop it from running in the background)
- Delete the Sonos app
- Disable the Sonos skill in Alexa app
- Sign out of Alexa of Alexa
- Delete the Alexa app
- Make sure your device is updated and power cycle it
- Reinstall the Sonos app and select Join and Existing system and sign in
- Reinstall the Alexa app and sign in
- Activate the Sonos skill in Alexa app
- Try adding Alexa to the Arc
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