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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 25,361 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3336 Topics
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AC511Trending Lyricist I
asked in Amazon Alexa and Sonos
arc wont connect to amazon

When I go to add the voice assistant. Alexa tries to connect to Amazon but won't connect. It allows me to connect to Google. But I need Amazon Alexa because all my music is there.

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mack6866Avid Contributor I
asked in Amazon Alexa and Sonos
alexa grouping problem

my most recent problem is with alexa and grouping. I have about 10 different speakers group together at all times. I always have music playing out all of the speakers. When I ask alexa to play music, it works for the speaker that it was requested on and plays among all of the speakers in the group as it should. Well, not all of the speakers. The play 1’s are left out of the equation. They are still connected as a group and the volume control still slides back-and-forth, however, no audio comes out. The only way to make audio come out of the play ones is to launch the music from the app.  thoughts?

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BillieHContributor I
asked in Amazon Alexa and Sonos
Alexa

If I ask Alexa to play music then I loose my Bluetooth connection to my tv and have to reset it. I have to do this every time?

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Chris JohnContributor I
asked in Amazon Alexa and Sonos
Alexia wont play anything

Since last night I can’t get Alexia on my Roam or Beam to play anything It says playing xxx from BBC sounds or xxx from Apple Music etc and that’s it. It never actually plays anythingIve rebooted router, and devices. Disconnect the skill in the Alexia app and reconnected and still the same.  Any ideas !

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Nithishwar SivakumarContributor I
asked in Amazon Alexa and Sonos
Alexa is not working in India

I'm in India with a Sonos Roam 2. Ads say it has Alexa, but I can't find the Sonos skill in the Alexa app and voice controls don't work. Are there alternative ways to use Alexa with Sonos Roam 2 in India (another Alexa device, different assistant)? Is there an estimated timeline for Sonos Alexa support in the Indian Alexa app?

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dnirnsContributor I
asked in Amazon Alexa and Sonos
Lossless Apple Music via Alexa

I know that when I play Apple Music through the Sonos app it streams lossless, which is great, however I’ve set up Alexa to use Apple Music on the same device (Beam) and am trying to work out if it will play lossless when I ask it to play a track? I’ve looked everywhere for info on this and haven’t been able to find anything, anyone able to help?

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BarnusMaximuSContributor I
asked in Amazon Alexa and Sonos
alexa making music play on different speaker

When I ask Alexa to play music on one Sonos speaker it plays it on another speaker, slightly annoying!  Is there anyway to fix this? Thanks

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Sparky0501Contributor I
asked in Amazon Alexa and Sonos
Beam 2

I can’t get the beam 2 to work with Alexa?

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Cleric147Contributor I
asked in Amazon Alexa and Sonos
playing partial songs then skipping to the next

playing partial songs then skipping to the next when I have started music via Alexa voice command which streams Amazon. I saw an old thread and rebooted the router but it is still doing this which is irritating.

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Aurora53Contributor I
asked in Amazon Alexa and Sonos
Alexa y Era 100

He comprado un Era 100 y no puedo instalar el asistente Alexa, solo el asistente de Sonos, que no está en español. A la hora de instalar Alexa, Sonos no puede iniciar sesión en Amazon. Lo he intentado todo. Desinstalar la aplicación, cerrar la sesión en Amazon, intentar la instalación con la tablet... Siempre lo mismo. "No se puede iniciar sesión en Amazon. Inténtelo de nuevo". Así permanentemente. Venden estos altavoces como compatibles con Alexa y no es así. El soporte técnico de Sonos no ha podido resolver el problema. Por favor, díganme cómo resolver el problema. El altavoz no es precisamente barato para que no funcione lo que anuncian en sus presentaciones. Moderator edit:Google Translate-I bought an Era 100 and I can't install the Alexa assistant, only the Sonos assistant, which is not in Spanish. When installing Alexa, Sonos can't log in to Amazon. I've tried everything. Uninstalling the app, logging out of Amazon, trying to install with the tablet... Always the same. "Can't log

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02ebz06Contributor II
asked in Amazon Alexa and Sonos
Bug ??? Speaker with Alexa - Alexa starts a different speaker

I have 4 Sonos One’s (one with Alexa in garage) and a Connect  Amp.I told Alexa “Alexa resume” and speaker in another location started playing.The speaker with Alexa had nothing cued to play, so for some reason it started a different speaker.I cued music for it, played, paused, and told Alexa to resume again and the one in the garage with Alexa did resume.Never used to do this.  If nothing was cued, Alexa would just do nothing.This could be serious if it played music outside or in a room where someone was sleeping.  

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CARLOS ALCANTARAContributor I
asked in Amazon Alexa and Sonos
Alexa No Funciona

Desde la actualización , alexa no funciona  no se puede vincular  causa error es un gran problema  por favor  arreglenlo. Marca error fuera de línea Moderator edit:Google Translate-Since the update, alexa doesn't work can't link cause error it's a big problem please fix it. Offline error flag

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elvisizeContributor I
asked in Amazon Alexa and Sonos
Alexa and Spotify not working together on Era 100

I have a pair of Era 100’s. I’ve connected Alexa and can ask it for the weather, etc., but it will NOT play music from Spotify.  It keeps telling me to connect the apps, etc., which I’ve done several times.  After an hour and a half with Sonos support, they woman told me that this won’t work until they add a “date/settings” feature to the app.  This makes no sense to me, as the Alexa voice command is one of the main selling points of the Sonos Era speakers.  When I pressed her on that she just kept repeating her script. It was like talking to a brick wall. So my question is, does anyone know why I can’t say “Alexa play Steely Dan” to my Sonos speaker and have it work??? THANKS Moderator edit: Mistake corrected by request

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renyxContributor I
asked in Amazon Alexa and Sonos
Problemi con Alexa e Amazon Muisic

Buongiorno,a seguito aggiornamento dell’applicazione, Alexa (assistente vocale predefinito) non mi fa più ascoltare la musica nè da Amazon Music nè da qualsiasi altro gestore musicale. In realtà se impartisco il comando comprende tutto ma non sento nulla. Diversamente con Sono Voice control funziona bene (sonos radio, spotify) ma non con amazon music. Cosa posso fare?grazie mille Moderator edit:Google Translate-Good morning,following the application update, Alexa (default voice assistant) no longer lets me listen to music either from Amazon Music or from any other music manager. In reality if I give the command it understands everything but I don't feel anything. Differently with Sono Voice control it works well (sonos radio, spotify) but not with amazon music. What can I do?A thousand thanks

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Paul DNContributor I
asked in Amazon Alexa and Sonos
Sonos 1 microphone not working

I’ve had a Sonos 1 paired with a Sonos SL for over 2 years, using Alexa voice control. Everything has worked perfectly so far, but in the last few days my microphone on the Sonos 1 has switched off and I can’t get it to work again (the touch control on the speaker is non-responsive, the status in the Sonos app is ‘off’ but this is greyed out and I can’t change it).  I’ve checked in the Alexa app and there’s a red highlighted message saying ‘Device offline. Some settings may not be available’ As per the Sonos troubleshooting guidance, I’ve tried de-activating Sonos in the Alexa app.  The Sonos guidance also says to go to System Settings/Voice assistants/Remove Alexa. However when I access Voice Assistants there is no option to remove, only to add (it just states that Alexa is already added).  I’ve tried unplugging, etc but nothing works. It seems that there is no way to turn the microphone on (even though Alexa has been added).  Any help appreciated. 

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pauloldContributor I
asked in Amazon Alexa and Sonos
Alexa stopped working on one of my Sonos One speakers

I tried the newish Sonos voice assistant and gave up on it. It was randomly hearing things from my tv and suddenly playing music. I tried using it when I got the Era 300. I already had Alexa set up. So I had both turned on for a bit. Turned off the Sonos voice assistant and at some point noticed that one of my speakers no longer worked with Alexa and the microphone would not turn on. When I go into settings to add Alexa it says it’s already added to that speaker. And yet when I go to the voice assistant settings, it only lists some of my other speakers. It shows I could remove Alexa from those but it does not show me the speaker that is malfunctioning. I have tried resetting the speaker. No luck. I also just now realized that while Alexa works fine on my bedroom pair, that pair is not listed in the Alexa settings in the Sonos app. It has Kitchen and Media Room but not the Bedroom pair or the malfunctioning Bathroom speaker. How do I fix this? Are some of my Sonos speakers too old now t

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HeikoTContributor I
asked in Amazon Alexa and Sonos
Alexa hinzufügen funktioniert nicht

Hallo,Alexa funktioniert soweit ganz gut. Habe jetzt Roam neu hinzugefügt und die Einrichtung mit Alexa für den Roam funktioniert nicht. "Anmeldung bei Amazon" nicht möglich.Kennt jemand dieses Problem? Viele Grüße 

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deeelockContributor I
posted in Amazon Alexa and Sonos
Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.Has anyone else experienced this issue? Seems like a bug in the Alexa app, and

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PhilipJHContributor I
asked in Amazon Alexa and Sonos
Failed Alexa Voice activation

I had problems with Alexa and was encouraged to deregister some of my products to fix this. Now three of my devices font respond anymore. Amazon think its a Sonos issue but as that system works well i find it hard to address.. I no longer see the Wifi sign next to the disabled speakers but not sure how to re-enable this. Should the Wifi on my beams and Sonos One be enabled or disabled. Only the One has no Ethernet. 

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blakeboxContributor I
asked in Amazon Alexa and Sonos
Can I enable Amazon delivery notifications on Sonos x Alexa?

I have several Sonos speakers around the house with Alexa setup.I’ve enabled delivery notifications on my Alexa app (https://www.amazon.com/gp/help/customer/display.html?nodeId=GW65E37ZG4L9BW3P) but they are not being announced on Sonos.Is there a way to enable this? I’m looking like a simple routine where Alexa can announce “your package was delivered” across all devices.

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MchealthyContributor I
asked in Amazon Alexa and Sonos
playbar

I can’t seem to acquire Bluetooth to connect with Alexa. My son came over and started Spotify and now echo dot doesn’t recognize playbar

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MatanteContributor I
asked in Amazon Alexa and Sonos
alexa ne repond plus

Bonjour communauté !Je demande à Alexa de mettre mes chansons préférées (comme d'habitude !) Elle répond Je ne parvient pas à mettre la musique.En effet elle n'est plus capable de mettre la musique que je lui demande. Merci  Moderator Edit: Google Translate- Hello community!I ask Alexa to play my favorite songs (as usual!) She responds I can't put the music on.In fact, she is no longer able to put on the music that I ask her to play. Thanks

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David16DAAvid Contributor I
asked in Amazon Alexa and Sonos
Amazon Echo Show / Sonos App

Can anyone tell me if I would be able to install the Sonos app on an Echo Show so that I can permanently  have it plugged in to to act as a remote control instead of having to grab my phone to operate it.I am not familiar with the Echo show and wondered if you an install apps on the various Echo Show devices?Failing that, does the Echo Show have a web browser to that I could use the Sonos web app? Thank you in advance. 

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InagonyContributor I
asked in Amazon Alexa and Sonos
alexa not finding my sonos one

Alexa not finding my sonos one since changing to ee fibre broadband. 

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Mrs NokesContributor I
posted in Amazon Alexa and Sonos
Sonos Alexa

When connecting to Alexa android app does not launch browser.Broken, works with iPhone.

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