I have changed my router, reset my Sonos products, deleted then readded to Amazon then when I ask Alexa to play anything it announces what it plays but there is no audio
Answered
No audio after router change
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with Alexa not playing what you ask. I presume you have the same account of whichever music service you are using linked in both the Alexa and the Sonos apps?
If so, please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use.
I hope this helps.
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+19Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with Alexa not playing what you ask. I presume you have the same account of whichever music service you are using linked in both the Alexa and the Sonos apps?
If so, please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Hi Corry, I spoke to a member of the helpdesk team and after carrying out your recommendations for both of my units we got there in the end and all is now good!
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