Amazon Alexa and Sonos

Since last update I've started to have problems with the alexa part (never worked much, but ok) I've decided then to remove the assistant from my beam, un-installed the app from the phone. Then I've started all the configuration from scratch. All is OK but I cannot install alexa (ok with the Sonos assistant and with Google)  Is there some way to fix it and install back alexa? 🤔 

Hi folks,I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.Is there any way to set the Alexa volume independent of the music volume?Thank you very much in advance.

Alexa was working fine, for some reason we factory reset the Sonos one (dont ask me why) and now I cant get alexa to work. I dont have either alexa app or amazon app on my phone, and when I click “sign in” it just immediately says there was an issue and I can try again or cancel. Extremely frustrating 

The Ring Doorbell announces on the Roam & Roam 2 and Alexa enabled TV but I cannot get the announcement on the Sonos One. I have reset the SONOS One and ensured that it’s connected to the associated Alexa account. Has anyone experienced the same or similar issue and resolved it. If so how did you?

I have 3 era 300 grouped, all is fine until one degroup itself after some days, I dont know why. Is there any way with any app or alexa or any other system that I can group all them together again automaticaly? 

Tengo SONOS, ALEXA y SPOTIFY. Hice de todo, durante varios meses: quité los SKILLS de spotify, de alexa, etc., deshabilité los parlantes del sistema y volví a habilitarlos, cambié la red WIFI (usé 2,4 y 5, solo una de las dos), eliminé las APP de estos sistemes en mis devices y volví a instalarlas. En algún momento me decía que había restricción geográfica. En fin, la solución que hoy (25/08/2024) me funcionó a mi: deshabilité la Skill de SONOS en ALEXA… al querer habilitarla de nuevo, me dijo que no podía por restricción geográfica (¿en Colombia?)… así que me fui a SONOS y allí, en cada parlante, volví a habilitar ALEXA…. ¡¡¡¡SE SOLUCIONÓ!!!!!… un año frustrantes con mis parlantes de SONOS sin ALEXA y hoy lo logré… Ojalá les sirva. Saludos Moderator edit:Google Translate-I have SONOS, ALEXA and SPOTIFY. I did everything for several months: I removed the SKILLS from spotify, alexa, etc., I disabled the system speakers and re-enabled them, I changed the WIFI network (I used 2,4 and 5, o

My Sonos is listening and responding to my requests but not actioning them. I say “Alexa play Spotify” it then responds “playing Spotify” but then doesn’t play Spotify. It does this with all requests and I can now only control it via my mobile.  This has happened since I rebooted it to reconnect it to my new iPhone. I have tried rebooting the Sonos, restarting the internet, removing and re adding voice control. Nothing… Can’t get through to the helpline as it’s a 40 minute wait. Someone please help. 

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

I can’t get Alexa to play my playlists in my Apple Music library on my Sonos devices.

Bonjour,Depuis plusieurs mois, impossible ,dans l'application sonos , d'ajouter l'assistant vocal Alexa. On clique sur le bouton il ne se passe rien, ça mouline , on clique sur essayer a nouveau et on a le message : une erreur est survenue ". Avez-vous une astuce pour se connecter ? Sachant qu'on a déjà redémarrer 'e routeur plusieurs fois qu'on a déjà désactiver/reactiver la skill dans l'application Alexa...Merci par avance  Moderator Note - Translation by Google:Good morning,For several months, it has been impossible to add the Alexa voice assistant in the Sonos application. We click on the button, nothing happens, it grinds, we click on try again and we get the message: an error has occurred. Do you have a tip for connecting? Knowing that we have already restarted. router several times that we have already deactivated/reactivated the skill in the Alexa application...Thank you in advance

Dear Sonos,I bought a few of your products in Brazil and I can use my Sonos as an Alexa but when I ask it to play a song it says to enable the Sonos Skill on the Alexa App. But there is no Sonos skill on the Brazillian Alexa Skill "store".  So, you have an official webpage in Brazil, you have official authorized retailers, alexa works on portuguese (PT-BR) and Sonos can add Alexa voice control in Brazil. However alexa can not controle my Sonos equipment and make it play a song I asked because the Sonos' Alexa Skill is not available on Brazil.You are a premium brand with excellent products. Please STOP shipping half baked services with your product. This disappoints the costumers so much. I read in other post in this community that the skill has become geo locked and the response the person got was "call Amazon". This is not a problem for a costumer to solve, it is your problem. You get together (or through) Amazon and solve it! Make the ecosystem work as a whole. I do not care about Am

Alexa has been unable to see any Sonos devices starting last Sunday.  My Android app is version 08.06.04.  Also, the Sonos app lost its ability to see my Connect until I did a factory reset on the connect.

Have tried everything - re-set system but now when I try to add Alexa I get to ‘connect to Amazon then ‘the wheel of death’ with no connection. Driving me crazy, any ideas?

I've been searching and searching and can't seem to find an answer to this question.  Is it possible to set up multiple Spotify accounts and assign the different accounts to different voices within a household?  I know it's possible to add multiple Spotify accounts to the SONOS system and then choose which Spotify account you want to use by using the sonos app to control playback. What I want to do is link the accounts to voices so that if, for example, I say "alexa, play Fleetwood Mac", the system knows to use my Spotify account because it recognises my voice. Then if my wife is in another room and says "Alexa, play Quantic", it will play Quantic using her Spotify account. At the moment this doesn't happen - sonos will always use my account for Spotify if using voice assist to start any music.  This can also be troublesome if I'm listening to Spotify in the car. If my wife is at home and asks alexa to play music, sonos will use my Spotify account in the house and stop playback for me

I am having this exact problem.Radio Paradise Skill on Sonos One repeats the same few songs | Sonos CommunityIt has happened on both a One and Beam. Today, it repeated the same 2 minute section of a song over and over. When I pressed skip, it kept repeating the “thank you for listening to Radio Paradise” announcement over and over. Unfortunately, the above linked thread does not seem to offer a resolution.

Is anyone able to use Alexa through their Sonos speakers???All of a sudden last weekend, Alexa stopped responding through my Sonos One speakers. I spent 4 hours in a chat session with Amazon and they can’t figure out why the Alexa app shows all my Sonos devices as offline. I’ve uninstalled speakers in Sonos, I’ve disabled and re-enabled the  Sonos skill in Alexa and deleted and re-installed the Alexa app. I did each of these numerous times. I have to wonder, with the nightmare Sonos has put us through with the new app if they haven’t done something else that has now disabled Sonos from working with Alexa. Any info would be appreciated.  

Good afternoon, I unplugged the Sonos One from the mains to change location, and when I plugged it back in, Alexa needs to be configured again. Is this normal?Thank you very much.

Since the recent updates, I’ve noticed the Alexa is unresponsive. It was hit and miss prior to the update anyway 😡

The closest topic I could find related to this issue is “Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!” , and it shows that the issue has been resolved. But I think it is happening again.TLDR: Just got the ERA 100 on 25 May, everything was great, “Hey Sonos” and Alexa is working well for the first 2 weeks (responds and performing tasks asked almost instantaneously), then from 10-11 June onwards Alexa starts to have problems.Problem:Alexa not responding to commands or questions AT ALL (the status light did show up indicating it is listening, but no response until the status light went off)   Sometimes it works as intended(maybe like 2 times out of 10), but only after more than 30 seconds after the command was given and status light went off.  Sometimes Alexa won’t finish listening - I would be in mid sentence like saying “Alexa, turn off the light” and the status light will go off before i even finish my sentence. Things I have tried: Power on/off for ERA 100, and wif

August 10, 2024. This issue is now resolved. The SiriusXM Skill will now link with Alexa app. Some who use SiriusXM as a streaming service on Sonos may have noticed (or will notice) that Alexa when asked to play a SiriusXM music genre will say the following…To listen to SiriusXM go to the Alexa mobile app and link your account. Unfortunately, the Alexa Skill to link SiriusXM to Sonos and use the Alexa Voice assistant is broken within the Alexa Mobile app.. Upon attempting to link the SiriusXM Skill the following message appears...Unable to link the skill at this time, try again later (or something to that affect)Don’t panic! You can still add SiriusXM as a streaming service to Sonos and select your music genre and direct it to a Sonos speaker just as you would Apple Music, Spotify or any other streaming service. You just can’t request Alexa to play SiriusXM at this time.I’ve been in phone conversations with tech support for Alexa and SiriusXM. Neither seem to be aware of the issue alth

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

Hi Sonos community,Whenever I start to play a radio station or a song from any music service via Alexa, it begins correctly but after 2-3 minutes, it cuts out and starts buffering on any speaker, whether it’s near or far from my WiFi router.What I’ve tried so far:    1.    Launching music from my iPhone using various music services (Spotify, YouTube Music, Radio France, etc.) – works perfectly.    2.    Connecting a speaker to my router via Ethernet and launching music via Alexa – same buffering issue as on WiFi.Has anyone experienced a similar issue? I can’t figure out how to fix it.

Hi,  Ever since changing my WiFi/broadband provider last month I’ve been unable to use Alexa on Sonos One. I finally got round to doing a fresh disabling of everything, factory reset and re-linking of accounts. Sonos Voice Control works fine. Alexa will operate the speaker if I make a voice command through the Alexa App, but if I try to speak to the One speaker directly it does not respond to the “Alexa” wake word command.  The skill is enabled in the Alexa app, it recognises the speaker and can communicate with them to turn on music. I’m guessing this is a bug and I’m sure what else to do.  

After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…I have also reset the voice assistant couple times as well diagnosis number: ************** Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

With this new app I am having problems with Alexa.  When I try to reset by removing everything from Alexa and removing the voice assistant from Sonos it wont let me remove Alexa from Sonos.  I was on the phone for 3 hours with Sonos with no luck.  Need level 2 support but cant get an appointment because there to busy.  Anyone have any ideas as to how to remove Alexa from Sonos so I can reset.