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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,281 Topics
  • 25,129 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3281 Topics
LukaGra
LukaGraContributor I
posted in Amazon Alexa and Sonos
Arc calling spectrum.s3.amazonaws.com 24/7

Hello Community!I’ve lately just noticed Arc is calling spectrum.s3.amazonaws.com every 5 minutes 24/7. Since then I’ve just blocked this host on my AdGuard dns and to my surprise Alexa is working just fine. I have a few other Echo devices and none of them is calling this host. WTH Sonos?

2021
controlav
8 months ago
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RunsieContributor I
asked in Amazon Alexa and Sonos
Alexa “Sorry, something went wrong” per profile, when unaccessed for 12-24 hours

Every day for the past few months, the first time I ask Alexa a question that she has to go to the internet for, she responds “Sorry, something went wrong”. We have 2 users setup and this happens per user. for example, this sequence, all when we wake up:Person1: Alexa, how old are you? (Local?)Alexa: I’m 9 years old…Person1: Alexa, what is the weather today?Alexa: Sorry, something went wrong  Person1: Alexa, what is the weather today?Alexa: The weather today is…weatherPERSON2: Alexa, what is the weather today?Alexa: Sorry, something went wrong  PERSON2: Alexa, what is the weather today?Alexa: The weather today is… weatherEVERY SINGLE DAY  for the past few months

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K
8 months ago
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J GrayContributor III
asked in Amazon Alexa and Sonos
Can you stop sending Music to sonos from Echo devices automaticly?

OK Until I bought a second Beam, a Gen 2, mid-March 2024 I never had this happen. I always had Alexa active on my Beam G1 and I put it on the G2 as well. To be honest I can’t remember if the Alexa Sonos Skill was always enabled before I bought the Beam G2 and added Alexa to it. Up until now I was able to ask my echo speaker to play a stream such as a radio Station, IHeart or other skill that streams audio; and it would play it on the same device I was talking to. Now it sends it to Sonos automatically. Can I turn this off? Most of the time I like it; would like it better as part of a command only not as a default. Thanks

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melvimbe
8 months ago
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Jay KContributor I
asked in Amazon Alexa and Sonos
Alexa Voice Control Interruption While Streaming

Bought my Arc, Sub Gen3 and 2 ERA100’s new in December ‘23. Set them up and have had zero trouble since then. Until now.While streaming shows the Alexa voice randomly interrupts. When this happens the green LED in the center of the ARC comes on, the sounds drops down and Alex’s voice is heard either asking a question or making a statement as if someone said the Alexa wake word. This started about 2 weeks ago. Some times it is once every 10mins or so but then sometimes it is rapid fire, one after the other. There are only two people in a single family house and neither of us say anything nor touch or phones when it happens. Your assistance is appreciated. 

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UKMedia
8 months ago
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jazzhandsContributor I
asked in Amazon Alexa and Sonos
Alexa Stopped Working on Beam 1

Title should read - Alexa Stopped Working on Beam 1Alexa on my Beam Gen 1 has recently stopped workng.  Still works fine on my Beam Gen 2, ERA300 and Roam.I have hard reset the Beam and readded to Sonos and Alexa which it completes successfully and Alexa tells me it’s setup and ready to use.When I give Alexa a command it does not respond.  There is no white light dot above the microphone button on the Beam and repeated pressing of the mic button does not turn it on, however it does change tone on each press.It’s as if the microphone is disabled and I have no way to turn it on.Any suggestions would be great as it’s getting very frustrating now. I should have mentioned.  I am using the S2 app and have been doing for several years now.I have deregistered voice services on the Beam and also the Sonos skills in the Alexa app and then reregisted.  Everything I have tried so far has not been successful. Moderator edit: combined posts

3424
Schlumpf
8 months ago
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Colin_17Contributor I
asked in Amazon Alexa and Sonos
Unable to play music using Alexa on Era 100

Hello—we just replaced an echo device with an Era 100. We added our apple music account via the sonos app and are able to ask for music using ‘hey sonos’, but are unable to ask Alexa for music. As far as I can tell tell the apple music and Pandora skills are (still) enabled in the alexa app, however anytime my family tries to ask Alexa to play something, the speaker tells us that the skill needs to be enabled in the alexa app. We were previously able to do this on the echo… Is there something I’m doing wrong here? We could adjust to saying ‘Hey Sonos’, but everyone is used to shouting to ‘Alexa’ and frankly I don’t want to use separate voice assistants for timers, etc. and a different one for music.

57313
Schlumpf
8 months ago
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PboyhoochContributor I
asked in Amazon Alexa and Sonos
Starting Sonos using Alexa not working correctly

Hi all. First time poster…. I have a combination of Sonos One’s, Play 1’s and Move’s as well as playbase and sub around the house. When I group all speakers together and use Alexa to play music (via Apple Music) it used to play on all speakers which were already grouped together in the Sonos App but now it only seems to play on selected speakers (the Sonos One’s and Moves but not the Play 1’s and Playbase and Sub). Is there a reason for this? The speakers still remain grouped in the app and if I stop music via Alexa and press play on the app it comes out of all the speakers. Any help would be appreciated.

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Schlumpf
8 months ago
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kudzukudzu1Contributor I
asked in Amazon Alexa and Sonos
Sonos+Alexa in S2

Hello!  It used to be super easy with Sonos 1 app and Alexa to hook my Amazon Echo's to Sonos, but with S2, it's unclear.  There are at least three different ways online, none of which work.  Anyone have an idea of how to control Sonos via an Echo Show (not an Alexa-enabled Sonos speaker)?  Thanks!

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K
8 months ago
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gduncan3595Contributor I
asked in Amazon Alexa and Sonos
Suddenly alexa is not working with my voice enabled Sonos Speakers S1 app

I am using the S1 app for my Sonos speakers.  Recently my voice enabled Sonos speakers are not working with Alexa.  I can control my speakers in the S1 app but not with Alexa.When I look at the Alexa app the voice enabled Sonos speakers are showing offline.I have disabled and re-enabled Sonos Skill in Alexa Alexa does not find any devices when I re-enabled Sonos skill in the Alexa app I have removed and added Alexa voice enable to each speaker I have powered off and on the speakersDid something change?

344661
Schlumpf
8 months ago
C
craigskiHeadliner I
posted in Amazon Alexa and Sonos
"Sorry, something went wrong" response from ERA-100 using Alexa voice service

Over the past couple or months or so, I have been experiencing a response along the lines “Sorry, something went wrong” from an ERA-100 device in bedroom, with the first command. The second command works fine. I have a ticket open with Sonos Support, unfortunately, they are just asking me to restart devices, re-install skill, move devices, change WiFi channels etc, and not looking at the diagnostics I have been sending them.I have found out today, that others may be experiencing similar issues, here is an example:https://www.reddit.com/r/sonos/comments/18bgxhx/long_time_user_with_a_new_problem_alexa/I also see this thread, that maybe related:https://www.reddit.com/r/sonos/comments/170fit6/fyi_alexa_still_doesnt_work_properly_on_era_100/Which suggests Sonos are aware of the issue?  

188369
Mr. T
8 months ago
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RadwinskiContributor I
asked in Amazon Alexa and Sonos
Sleep Timer in Alexa not working in Sonos Era 100

I have 2 Sonos Era 100 paired as stereo.  The sleep timer on Alexa is not working on Era 100. I have a an Alexa routine that play music for 10 minutes in the morning on my Sonos but the timer is not working, it keeps on playing continuously until I click on “End Session” on the Sonos app. Very frustrating. I’m contemplating is will just return them and stick with my Amazon Echo’s.

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Sotiris C.
8 months ago
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RadwinskiContributor I
posted in Amazon Alexa and Sonos
When I play a single song on my Alexa app on my Sonos, it keeps on playing after the single song

I have 2 Era 100 paired as stereo. When I play a single song on my Alexa app on my Sonos, it keeps on playing after the single song, how can I stop it from doing that. I already set my Alexa setting’s “AutoPlay” and “Amazon Music’s” autoplay to both disabled and still doing it on Sonos. Very frustrating.

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Sotiris C.
8 months ago
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tree34Contributor I
asked in Amazon Alexa and Sonos
Sonos one voice control

I have a Sonos one with Alexa and Google. I am not getting a voice from Alexa….I have switched to try Goole and this works ok…..Have turned the Sonos one off for about 5mins , turned it back on ...and no response to my voice.I have tried reconnectig it to no avail….the light on top off the speaker flashes when I speak a command ….then nothing Anyone any Ideas…??

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T
8 months ago
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aaciiiContributor II
asked in Amazon Alexa and Sonos
Alexa & Sonos - music control stopped working

Allnof a sudden i can’t control music via Alexa voice commands.  It’s been working fine for years across my 8 sonos One Gen2’s.   now i say “play The Beatles” and it just tells me i need to install the skill for my Sonos One. If i say “play beatles on Spotify” or “play music on Pandora” - same thing.   Of course i uninstalled and re-installed all the skills (Sonos, Spotify, Amazon Music, Pandora” - made no difference.  all other Alexa commands still work fine (weather, home device control, etc). And i can play music thru the Sonos speakers using the Pandora, Spotify or Sonos apps no problem.  Only voice control via Alexa has died.  Sonos Voice Control works fine by the way.  It’s just Alexa.  anyone else?

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A
8 months ago
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Tom's BarContributor I
asked in Amazon Alexa and Sonos
No response from Alexa compatible speakers.

Hi guys, I am sure you are aware of the problem regarding the issue with Alexa compatible Sonos Speakers not responding to commands via the Alexa Sonos Skill App.I have 2 Beams and a One. All three speakers were working perfectly with Alexa until approximately one week ago, and now they aren't. There is absolutely no response from any of the speakers or Alexa once a command has been given. I have been through the processes suggested on line and wasted a significant amount of my own time trying to rectify what appears to be a problem with Sonos or the Alexa Skill App, however the problen still remains. I spent a lot of money on these speakers as one of the main requirements I wanted was connectivity with the speakers and Alexa thus enabling me to control my other smart devices such as lights,  plugs etc. This has been going on now for around a week. Can you provide information to the Sonos community as to what is being done to rectify this problem.RegardsTom

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8 months ago
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CA2DCContributor I
asked in Amazon Alexa and Sonos
how to turn off Alexa on Sonos Arc

Normally I would think Alexa on the Arc would be a cool feature, but unfortunately it’s driving us crazy!!  The microphone on my Sonos arc can pick up a whisper across the house. We have an open floor plan and an Alexa speaker in the kitchen, but when we are in the kitchen and ask it a question or to play music or NPR, we get an answer from the Family Room Arc. Usually along the lines of “I don’t have that functionality“.  Since we are speaking to the kitchen echo, I don’t want the Arc responding. We have the same problem when we ask Alexa to turn on the kitchen lights. [Upstairs, where we have echoes in every room, and even in the thermostat, we have no problem requesting a light be turned on or off.] But on our main floor when we request the kitchen lights be turned on, they flash on and off as the two devices respond simultaneously. That’s probably TMI. Regardless, we need to turn off Alexa in our Sonos Arc. Any help or directions in accomplishing this would be appreciated!

10751
UKMedia
8 months ago
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bengo3Contributor I
posted in Amazon Alexa and Sonos
Alexa/SVC to select Sonos Port / Connect / Input

I often play vinyl through my multiple Sonos speakers, using my Connect.Is there an Alexa command to tell Sonos to play the input from a Sonos device? I'm finding it increasingly tiresome that you have to get the app out for so much with Sonos! Very boring. I would love a dedicated instantly-on remote on the wall for volume, next, playlists, input etc.   

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Corry P
8 months ago
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Mally86Contributor I
posted in Amazon Alexa and Sonos
Alexa stopped on Beam

Hello all,Alexa on my beam was working perfectly then just stopped one day. I've tried all the basics restart routers, turned off/on the beam, deregiatered it from Alexa app still no luck.The Alexa app shows the beam offline and I can't solve this.The speaker works fine with my TV audio and through the Sonos app for Spotify etc but any Alexa functions no joy.Any suggestions? Thanks

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P
8 months ago
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samsaintsTrending Lyricist I
asked in Amazon Alexa and Sonos
Sonos One saying it is offline and unable to use voice control

Hi all, I have been digging into the forums here and on the web in general, and cant find a solution to this.  My Sonos One stopped responding to voice commands today.  I have tried all solutions that I could find, including deregistering & re-registering, unplugging,  rebooting my router, standing on my head while facing east…  well you get the idea.  Can anyone please help??? 

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J
8 months ago
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ConcellContributor I
asked in Amazon Alexa and Sonos
asking alexa on arc to play music on 5 doesn’t work

Just purchased Sonos 5 previously had a play 5 which if I asked Alexa on arc to play music in kitchen it would do this does not happen on new 5 Alexa does say playing music in kitchen but no audio thank you

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Sotiris C.
9 months ago
F
foxleybob
asked in Amazon Alexa and Sonos
Sonos 1 alexa fault?

Hi.I've had this Sonos 1 Alexa brand new for 4 years without any problems, until recently.Firstly...I couldn’t get it to stay on, and wouldn't answer my instructions.I Googled for help, and e]eventually managed to factory reset it.But now in the app it states “select your product” then when “searching for nearby products” it will not find it.I’ve tried closer to it, still not recognised, (still searching I guess.)Has it broken down completely, or can I try something else please?any help gratefully received.Thank you.Bob

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F
9 months ago
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MidletonrareContributor I
asked in Amazon Alexa and Sonos
Alexa and Amazon Music

Alexa and Amazon music had been working on my system but now it has stopped working. Alexa will acknowledge the request and confirm the song choice but the song will not play. As a work around I tried to use Sonos voice assistant instead and Amazon music isn’t available as a music service in the Sonos app. Also another issue is that my Sonos move isn’t showing in the Sonos app, only my Beam and surrounds (Sonos one so x 2). The app is very poor and extremely slow for what was once a quality product.

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Ken_Griffiths
9 months ago
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charlespickTrending Lyricist I
posted in Amazon Alexa and Sonos
Why do I have to specify the room name when using Alexa?

I found this post from years ago saying that “the room name requirement will go away at some point.” I still need to specify the room name just to turn off the lights in the same room which gets old fast. Is there a solution to this? I got bounced around between Sonos and Amazon support today with no real answer on what the issue is. 

69836
C
9 months ago
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Lear24Contributor I
asked in Amazon Alexa and Sonos
my microphone comes on and off beeping and i can’t figure out to stop this

my microphone comes on and off beeping and i can’t figure out to stop this

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L
9 months ago
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Roger NobleContributor I
asked in Amazon Alexa and Sonos
Setup a 2nd product to work with Alexa

I have had a Sone One using Alexa for a couple of years.  I have now bought a Beam to add to my network.  That has all connected to Sonos and my TV now.  I tried to get the Beam added to my Alexa account last night.  It goes through process through logging in to my Amazon account and choosing a language (English) but then fails with “Something has gone wrong”!Anyone have any thoughts? 

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UKMedia
9 months ago
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