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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 25,540 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3359 Topics
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David simonsContributor I
asked in Amazon Alexa and Sonos
Amazon music and Alexa

Amazon music won't play through my Sonos system.

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AndrewnoobAvid Contributor I
asked in Amazon Alexa and Sonos
Adding alexa back to a move that lost it

I’ve got a few sonos products with mics, and i have added alexa as a voice control in my sonos account. I have also reauthorised the sonos skill in the alexa app.  one of my moves stopped responding at all to alexa commands.  when i go to the voice control settings and try to add alexa back to the move, i get the error ‘some of your products are not connected/online, please connect and retry’.  for context, i have removed a few speakers from my system. But they are not showing up as upgrade options in my account.  any ideas?

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Corry P
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PlantisplanktonContributor I
asked in Amazon Alexa and Sonos
Roam 2 doesnt show as alexa enabled device

Roam 2 doesnt show as alexa enabled device. Is there a fix?

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janbar82Contributor I
asked in Amazon Alexa and Sonos
Installing Alexa since installing Dish

Can I use Alexa with Dish

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SueGAContributor I
asked in Amazon Alexa and Sonos
change playlist name

I would like to just change the name of a playlist so that I can just ask Alexa to play that playlist

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zimtimausContributor I
asked in Amazon Alexa and Sonos
alexa voice control not working in group

hi, i’ve recently bought an echo dot and am only just now starting to use alexa.i’ve got a group in my living room containing of 2 sonos 100, a sonos arc and a sub 3. for some reason, when telling alexa to lower the volume, she only reacts by lowering the volume on one of the speakers. even if i tell her to lower volume in the living room. i believe she might only be lowering the sound of the one she recognizes my voice on. so maybe she hasn’t really registered the living room speakers as a group even though it is a group in sonos app.greatful for any kind of help.

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musicMarsupialContributor I
asked in Amazon Alexa and Sonos
Alexa and Sonos Not Playing on All Speakers

Sonos and Alexa! So, I have a weird issue with regards to Sonos and Alexa integration. I have Alexa setup with proper rooms, three rooms have a Sonos speaker in, and each room has them properly assigned. The Alexa in each room is configured with that Sonos speaker, but also that when you say "Alexa Play" all Alexa devices are configured to play across all three speakers. In addition the Sonos app has the three speakers used configured in a group. When you ask Alexa to play, 2/3 rooms play music, but the lounge goes not, this happens no matter which Alexa device you request to start playing from. In the Sonos app the three speakers in the group all show (they have sound bars moving) that they are playing music, but the lounge does not. If I play music from the Sonos app then all speakers play as expected. Whilst music is playing, I have tried removing and readding the Sonos speaker to the group in the Sonos app but that doesnt work. I have tried deleting the Lounge speaker from both Ale

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hazelkContributor I
asked in Amazon Alexa and Sonos
Alexa connectivity

I have been using Amazon Alexa for years to play Amazon on my Sonos. Occasionally it will play only one song and then stop. I followed advice to disconnect WiFi and then reconnect all devices. I have deleted Alexa and re-added multiple times. These things worked in the past but no luck this time around. I checked with my internet provider. I have a strong signal. Alexa responds on my Sonos one but I can’t get it to play more than one track. Please advise

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selectAusernameContributor I
posted in Amazon Alexa and Sonos
help to fix Alexa prompt chime

Despite having the prompt chime turned on within the Alexa app on the Era 100 device. no chime sounds when the girl is prompted. This has happened only after the release of the shiny new Sonos app.

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OG CustomerContributor I
posted in Amazon Alexa and Sonos
alexa

So the old set up use to acknowledge when I said the word Alexa. Now it doesn’t do anything so I don’t know if it hears me or not. Is that just how it is now?

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AndyNewhamContributor I
posted in Amazon Alexa and Sonos
How do i enable alexa on Beam

Hi All.Im a noob and have 2 x play:1 speakers as surrounds to my beam gen1. How do i enable voice control and Alexa on the beam? When i try through the app it just gives me instructions on using a 3rd parry alexa instead of the beam itself? Does it support standalone voice assistant. If not, what is 'voice control'.. is that supported im a little confused if im honest.

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ingokeContributor I
asked in Amazon Alexa and Sonos
Problems with Alexa connection on Sonos One Gen2

Hello,I have the following problem with one of my Sonos One Gen 2. I am not able to fully connect the Alexa Voice feature to the Sonos One. After going through the connection processSetup → Voice Assistant → add → Amazon AlexaEverything seems fine. I am able to play music via voice commands, but The player does not appear in list of Alexa enabled devices in the Alexa app The new player shows up, when trying to play music via the Alexa app but the attempt then results in the answer (Ich habe Schwierigkeiten die Musik abzuspielen) I am experiencing problems to play the musicI only have this problem with one of my speakers. I tried already to delete all the Alexa voice services in the Sonos app. Then deleted the Alexa skill and deleted all the Sonos devices in the Alexa app. Then remove the problematic player from Sonos and set everything up again. This worked as expected for all devices except the one making the problems. It looks like there is some setting for this specific unique ID of

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simonjpaulContributor I
asked in Amazon Alexa and Sonos
Alexa

Why does Alexa not connect me to TuneIn stations any more or accept commands to turn off Spotify.  The whole experience seems to have gone to pot.  

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James MContributor I
asked in Amazon Alexa and Sonos
Workshop and Home each with a Sonos speaker connected to the same Apple Music account?

I can’t seem to make this work. Amazon Alexa fights me and won’t work on both the home and shop system.The shop system was my first system. Everything works great at my shop. I can use Alexa to play music from my Apple Music account without issue.The new Sonos speaker at my Home has the Alexa skill but it won’t play from my Apple Music.What is the correct way to set up two sonos speakers, one each in different physical locations on different WiFi networks with both capable of using Alexa to access the same Apple Music account?

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Chris 1878Contributor I
asked in Amazon Alexa and Sonos
Download alexa

I've updated my Sonos speaker with new WiFi password but I can't get Alexa working 

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peternowerContributor I
asked in Amazon Alexa and Sonos
Alexa alert noise on Sonos One

My Alexa on Sonos One used to make the alert noise when listening. Post the app upgrade this doesn’t happen, and Alexa says it’s not available on the device. Why not? Please can this be reinstated, as I like to know when Alexa is listening!

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ZorielContributor I
asked in Amazon Alexa and Sonos
Setting up Alexa brings me to the US Amazon Login

Hi, after some hiccups with my Alexa i tried to set it up again and unfortunately i cant get it to work.On my Pixel 8 Pro, the Sonos App just gets stuck on contacting amazon. When i use another phone, it tries to log me into an US Account and not my german Amazon account. How can i change this?Plus, when trying to use Google Assistant it also just gets stuck setting it up.So right now neither Alexa nor Google Assisntant work with my Sonos One. 

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CeddyContributor I
asked in Amazon Alexa and Sonos
Sonos system not turning quiet when I use the Alexa Wake Word

I have a stereo pair of Sonos Moves (2 devices) and a stereo pair of Sonos One’s (2 devices) in the same room.It used to be that all 4 speakers lower the music they are playing when I say “Alexa” until after it finishes responding, and for some reason now the two Moves do not lower their music volume which makes itHard for Alexa to hear me Nearly impossible for me to hear Alexa’s response.FYI: Sonos One’s always have microphones on, and I always leave my Sonos Move microphones off. Called support and they couldn’t figure it out and then dropped the call.

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Simon 1402Contributor I
posted in Amazon Alexa and Sonos
All three voice assistants are too loud!

Dear Sonos, Get a grip! Lots of us have been telling you for ages that your voice assistants are too loud. Mostly posts have been about one of the three and sometimes it is (mistakenly) supposed that the answer lies with the speaker volume.I am here to tell you that is not the case. The volume of all three of the voice assistants is set too loud relative to the speaker volume. I have both Amazon Echo and Sonos speakers. When I ask Alexa to play music on one of my Amazon Echo speakers, the reply comes at pretty much the same volume as the music. When I do the same on my Sonos speakers, the reply is considerably louder than the music. This is the same for Alexa, Google Assistant and Sonos Voice Control so please, please, please do something about it!Some people have asked for a separate volume control for the voice assistants. In my opinion, that is not necessary. All you need to do is eliminate the imbalance between the music volume and the voice assistant volume.Thank you. 

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brn2rnjk1Avid Contributor I
asked in Amazon Alexa and Sonos
Sonos One/Arc and Alexa commands

Hi, I just recently swapped out my old playbase for an Arc.  I had 2 Sonos Ones and One Subwoofer on the old system.  The Sonos Ones were Alexa enabled.  When I changed out the Arc and readded the Sonos Ones to the new arc (I did a factory reset on the speakers before doing this), the mics on the speakers will not turn on or add the Alexa function.  The Arc has it so the room is fine.  Can a surround system only have one component with Alexa functioning or is there a bug in my system?  I have tried to reinstall and then add the S1s twice but same result.  All the components do show up in my Sonos app.  I don’t know if this is related, but when adding the S1s back to the app, it used “Sonos” and not my wifi.  Sorry for the long post, but wanted to be as complete as I could. Thanks,Jim

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Jay KContributor I
asked in Amazon Alexa and Sonos
Random chimes, blip, bing, bong sounds

As the topic title mentions we are getting these random sounds through the Arc. My system is new since December, 2023. I have the Arc, Sub Gen3, pair of Era100’s. The Arc is connected to my TCL TV w/Roku OS via HDMI. The 100’s are each in separate rooms. Alexa is installed and there are a couple of echo devices in beadrooms.The noises are heard only when streaming through a TV app such as Netflix, Prime, Discovery, etc.. Never when through my Comcast cable box or when streaming music via Amazon Prime music or streaming iHeart Radio, etc. This was a problem earlier this year, then seemed to disappear but lately it is enough to stop us from watching through an app. This was a concern well before the recent app updates but has raised its ugly head since then.The sounds can be described as different tones happening fast, then slower, then faster. It sounds like someone is leaning on a keyboard somewhere. I’ve even gone so far as taking the batteries out of the remotes. I’ve read through th

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LJG777
asked in Amazon Alexa and Sonos
SUPPORT - Known alexa issue

When will the known Alexa issue on existing devices be fixed? ( advised that the date / time needs to be added to the app) And please update the below as it is NOT operational for some iOS users as per the many threads      

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PappsContributor I
asked in Amazon Alexa and Sonos
spotify and alexa cannot be set up

hi all. In malta (Eu) the sonos skill is not available on alexa. ive set up my beam gen 1 on the sonos app which doesnt even give me the option to choose spotify as my main music source. moreover when i try enbling alexa as voice assistant it tells me i need a third party device which should not be the case with a beam since alexa is built in. any ideas? thanks

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Sotiris C.
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spikmeContributor I
asked in Amazon Alexa and Sonos
alexa and sonos

how to get alexa to make a sound on sonos device when I call her name

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Ian.mariaContributor I
asked in Amazon Alexa and Sonos
Alexa on Sonos one

I have a Sonos one and when I call Alexa it used to make a sound so I know she's listening and now it has stopped making that sound. Also when I press volume up or down it used to make a bop noise to indicate the button has been pressed. Unable to see in settings etc where I can turn back on the indication noise after saying "Alexa"

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