Error al configurar Alexa

The image you have posted refers to Sonos Voice Control, rather than the Alexa voice assistant - can you perhaps provide more detail.

La imagen que ha publicado se refiere a Sonos Voice Control, más que al asistente de voz Alexa - ¿puede proporcionar más detalles?

It's the message that appears when you add a voice assistant

Yes, but there are several different voice assistants that you can use - your post title mentions Amazon Alexa, your error screen relates to Sonos voice control - which is a different voice service.

Can you perhaps explain the devices you’re using and what the steps are that you are taking before you see the error message - or maybe make a recording and link it to your post, whichever is perhaps the easiest for you. 

Have you checked your online profile country settings here too, to ensure they are correct…

https://www.sonos.com/es-es/myaccount/user/profile

Some further links to perhaps assist you, depending on which assistant you’re looking to install…

https://support.sonos.com/es-es/article/set-up-an-amazon-alexa-device-to-control-sonos
https://support.sonos.com/es-es/article/set-up-sonos-voice-control

Sí, pero hay varios asistentes de voz diferentes que puedes usar: el título de tu publicación menciona Amazon Alexa, tu pantalla de error está relacionada con el control de voz de Sonos, que es un servicio de voz diferente.

¿Podrías explicar los dispositivos que estás usando y cuáles son los pasos que estás siguiendo antes de ver el mensaje de error, o tal vez hacer una grabación y vincularla a tu publicación, lo que sea más fácil para ti?

¿Has revisado la configuración del país de tu perfil en línea aquí también, para asegurarte de que son correctos...?

Https://www.sonos.com/es-es/myaccount/user/profile

Algunos enlaces adicionales para tal vez ayudarlo, dependiendo del asistente que esté buscando instalar...

Https://support.sonos.com/es-es/article/set-up-an-amazon-alexa-device-to-control-sonos

Https://support.sonos.com/es-es/article/set-up-sonos-voice-control

Sorry, maybe I'm not explaining myself correctly. I know there are different assistants. The Sonos app when it tells you to add a voice assistant, before giving you the option to choose the voice assistant, it indicates that message. The devices I'm using are exactly the same as Cunado that worked in the system, which by the way was Amazon who gave me a solution the first time I set it up and not Sonos. I just spoke to Sonos again and they don't know how to give me a solution, they just say to change the phone. I have been completely disappointed with the level of technical support. It is not at the level of the quality of the system, much less the price. I think I'm going to proceed to file a complaint with the consumer to return the equipment and let Sonos do what it wants with it. It's a shame but it's been weeks without being able to configure something that already worked before. It's a disappointment that the technical support not only doesn't give a solution, but they don't study it afterwards. They only blame you for the poor quality of your devices. Not their own.

Obviously this is a Sonos user community and I’m just a user, like yourself, but I have no idea what Cunado is or what you’re talking about. If you are looking for help here, you need to provide more detail before I, or others, can begin to perhaps try to assist you.

Unfortunately the posts so far are not providing detail of what you’re looking to do or what steps you’ve tried so far.

Obviamente, esta es una comunidad de usuarios de Sonos y solo soy un usuario, como tú, pero no tengo ni idea de qué es Cunado o de qué estás hablando. Si está buscando ayuda aquí, necesita proporcionar más detalles antes de que yo, u otros, podamos comenzar a intentar ayudarlo.

Desafortunadamente, las publicaciones hasta ahora no proporcionan detalles de lo que estás buscando hacer o qué pasos has intentado hasta ahora.