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When I ask Alexa to play music or tell me the news, she says here's the news or here's …but nothing comes out

  • September 22, 2024
  • 1 reply
  • 44 views
K
  • KWH
  • Contributor I

I ask Alexa to play music or play the news and she says here’s the … and then nothing plays. Silence 

 

*Moderator Note: Removed diagnostic number in title of thread*

Best answer by Airgetlam

Since only Sonos employees can see the data in your diagnostic, you probably should call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

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1 reply

Airgetlam
  • Airgetlam
  • Answer
  • September 22, 2024

Since only Sonos employees can see the data in your diagnostic, you probably should call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
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