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“alexa already added” error

  • July 30, 2024
  • 6 replies
  • 469 views
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Yesterday I made these stupid idea to remove alexa from all of my devices and de- register them and remove them from my Amazon account. I did this because I was struggling getting alexa “dot” devices to work alongside the system like they used to. I figured I would try to troubleshoot it myself and get myself in a hole.

Now I am trying to re-add all of my speakers, and only the Sonos beam and one of my Sonos‘s “one” speakers re-added alexa to them. The rest, including “move”, “arc”, other play “one”s will not add alexa.

I enter into the Sonos app and click on “arc” for example, and it will be non-clickable and will say “alexa already added“. Alexa is not working on this device and it does not voice prompt. I know other users have had the same problem, but I have not seen a solution. Anyone have a solution to this? i’ll call Sonos later, but I’m not going to be home for a while so I can’t mess with the system.
 

Best answer by TheRandallKent

I encountered this issue as well. According to Sonos support, this is a known issue and the current solution is to factory reset the Sonos devices that are showing Alexa as “Already added”. 

 

I believe this issue arises because Amazon/Alexa assigns its own serial number to each device upon registration, which is displayed on Amazon’s Devices page. When a device is de-registered from Alexa, it doesn’t seem to notify Sonos, so Sonos still thinks the device is connected to Alexa. Performing a factory reset on the Sonos device clears its settings and prompts Amazon/Alexa to assign a new serial number to the device.

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6 replies

T

I encountered this issue as well. According to Sonos support, this is a known issue and the current solution is to factory reset the Sonos devices that are showing Alexa as “Already added”. 

 

I believe this issue arises because Amazon/Alexa assigns its own serial number to each device upon registration, which is displayed on Amazon’s Devices page. When a device is de-registered from Alexa, it doesn’t seem to notify Sonos, so Sonos still thinks the device is connected to Alexa. Performing a factory reset on the Sonos device clears its settings and prompts Amazon/Alexa to assign a new serial number to the device.

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  • mack6866
  • Author
  • Avid Contributor I
  • August 1, 2024

Thanks! 1.5 hours on phone support and 30 minutes on hold for the escalation team didn’t figure this out.
 

This worked

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  • Mattygs
  • Lyricist II
  • September 27, 2024

A full factory reset just to manage this is unreasonable, are we still using windows 98? Come on people.

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  • Diana2dogs
  • Lyricist I
  • September 30, 2024

I have followed all those instructions and I still can’t get my Sonos play five to connect to my Alexa. It was like like two days ago and now no, and I am gonna throw it out the window!!

 

I have a play:five

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This appears to be fixed in the latest version of the Sonos app. When you go into the voice assistant section for a device, there’s an “Alexa is not connected” warning with a Fix It option next to it. Going through that flow for each device restored Alexa functionality.

 

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YES! This worked! Thank you @continuallydisappointed i hope on this instance you we a bit less disappointed than normal 

 

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