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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5226 Topics
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

1583838
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30 days ago
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GleannanIolairAvid Contributor III
asked in Speakers
Muddled bass reponse on Arc + Sub (Gen2)

Hi folks,I’m a long term Sonos customer, circa 2010 with the original Play 5 and now with speakers dotted around the house.In the living room I have the Arc with a Sub (Gen2) and 2 x Play1s. I recall this system generating really punchy bass but after trying it recently all I can hear is muddled bass. There is no clarity whatsoever and I’m not entirely sure when this changed. The system is not truplay tuned but it shouldn’t need to be to generate half-decent sound. It’s so bad that I played the same track (Money for Nothing) on both the Arc/Sub and a single Five and the Five is a clear winner. The Five is an incredible stanalone speaker but there’s something not right with it being so much better than the Arc + Sub.In terms of EQ I have the following: EQ Bass +2, EQ Treble +8, Loudness disabled, Sub Level +3. Phase tried at both settings with no real change. The loudness doesn’t really make a difference either. For comparison the Five EQ is set to Bass +3 and Treble +5 with loudness en

232
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1 hour ago
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DavidftContributor I
asked in Speakers
streaming from a line in connection

If I connect a cd player via line in to my era 300 pair can I stream it to my era 100 in another room? 

559
106rallye
4 hours ago
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Byron RoyeContributor II
asked in Speakers
play:1 doesn’t connect via the MacOs Sonos App

The MacOs Sonos app does not connect to the Play:1.  The best result is that the app will take a long time to connect then once it does the program plays for about 15 seconds, stops; this repeats for about 3 times then stops playing.  When I try to play a program a waiting to connect message appears then disappears.  A connection is never established..I am using a MacBook Pro running Sequoia 15.3

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6 hours ago
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PrincessPoiContributor I
asked in Speakers
i have 2Play 1 and cannot update both—just one.

My WiFi changed, so tried to update it on both Play 1 speakers—using Ethernet the system finally recognized the speakers and stated they would update separately one at a time. It only worked for one. I try to “add speaker” and it cannot find my model. Tried with and without Ethernet cable.

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10 hours ago
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James R CarringtonContributor I
asked in Speakers
sonos one bug

My sone has a Sonos one in his bedroom. We have recently moved to a new home and I have transferred our Sonos system to the new location. My son’s Sonos One has developed an alarm that goes off every morning at 7.00am every day of the week. I have reset his one to factory settings 3 times and reset the unit but each time it still alarms every morning at 7.00am. My sone doesn’t use it any more because it wakes him up every day. A waste of money in my view. I have asked the Sonos voice to help eliminate the alarm however it tells me me there are no alarms set???? I can assure Sonos there is an alarm every morning that we can’t eliminate? can any body  help with this annoying bug please?

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J
14 hours ago
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EncompassContributor I
asked in Speakers
Sonos Play 1 Bluetooth Adaptor

Hello Sonos Community,I recently rescued an old Sonos Play:1 from 2015 and have connected my favorite streaming services like Spotify and TuneIn. Since this model doesn’t have built-in Bluetooth, I’m exploring options to add Bluetooth capability.Specifically, I’m looking for a Bluetooth adapter or dongle that can connect via the Ethernet port, allowing me to use the Play:1 for computer audio and sounds.Do you have any recommendations for a compatible dongle or Wi-Fi bridge? Have you tried a similar setup? I’d appreciate any advice!

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Stanley_4
15 hours ago
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Stephane77Contributor I
asked in Speakers
Sonos Era 100 en paire stereo via bluetooth ?

Good morning,I would like to change my Sonos Play:1 speakers with 2 Era 100 speakers.1/ Will they still be compatible with my playbar?2/ If I take them on vacation without a WiFi network, can I use them together in stereo and Bluetooth with my phone?Thanks.

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17 hours ago
1
1bpsContributor I
asked in Speakers
In-Line Adapter with Move 2 or Era 100 and syncing with other speakers

I have two One SL’s and I want to connect a turntable to them.  I was thinking to get a Move 2 or Era 100 with a in-line adapter.  All the speakers would be in the same room. Does anyone have this setup and could share the experience?  Is there any delay between the speakers?

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1
17 hours ago
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LaRock88Contributor I
asked in Speakers
upgrading

I have an ARC and a set of Era 100’s.   I am considering Era 300’s or the ARC Ultra.   Will I get better results with upgrading the 100’s to the 300’s or keeping the 100’s and moving from the ARC to the ARC Ultra?  Which will give me the biggest bang for my buck?  I will only be able to upgrade to one of these. 

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106rallye
17 hours ago
K
KatharinaContributor I
asked in Speakers
Hjælp til sonos one højtaler

Hej,Kan I hjælpe mig med, at finde ud af om denne Sonos One højtaler er stemmestyret eller ej? (SL eller gen. 2?) ☺️

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P
19 hours ago
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theflyingchefContributor I
asked in Speakers
wifi

Router and WiFi name and password changed. Cannot connect system.  

181
controlav
21 hours ago
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Tajammal HussainContributor I
asked in Speakers
Wiim Amp with Sonos one

How can I listen to Spotify or tidal music on my passive speakers connected to my wiim amp and also on Sonos one speakers ( 2) at the same timeThanks  TAJAMMAL

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21 hours ago
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HarrisimoContributor I
asked in Speakers
Using Victrola Hi Res Turntable with Bluetooth

I recently bought a Victrola Hi Res Onyx turntable (note: NOT the Stream version), and planned to play records on my Sonos speaker setup using the Bluetooth connection.I have an Era 100, which supports Bluetooth, whereas the rest of my speakers are older generation and do not. I’m able to pair the turntable with the Era 100. Should I then be able to group/daisy-chain the Era 100 with my other speakers so I can listen to my vinyls across my entire system? When I try this the Sonos app shows the speakers are grouped but no sound is coming out of the older generation speakers.Any advice gratefully received. 

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buzz
1 day ago
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blindhorseContributor III
asked in Speakers
play 3

Hi, my play 3 has been working fine for years. Now  it's disappeared from the app. I have factory reset it, it says connected to my sonos system again, but it does not show up in the app. Any ideas.

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Airgetlam
1 day ago
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Clive Ontong01Contributor I
asked in Speakers
Error 1000

Yes I am probably not is what is accepted as a 'first world country' but we have access to those type of tech. Your speaker is dissapointing with this error 1000 and I took it with on our camping ttip and have only expensive weight with me now. Thanks for your first world issues. It spoilt my vacation.

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Stanley_4
1 day ago
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arslanelverAvid Contributor III
asked in Speakers
era300 stereo adjustment left-right?

Hi,i think i know the answer but.. i have a stereo pair of era300 and i enjoy them a lot in my bedroom. Depending on where i sleep, i’d like to adjust stereo left/right but there is nothing in the app. For my five i have a stereo left/right adjustment (single speaker) i suppose no chance to have it for era 300?

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1 day ago
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freelance_visitorContributor I
asked in Speakers
play 1s - not able to select new wifi router

Hi - I’ve just got a new router. And I’ve been trying to connect my 2 play 1s to the new WiFi.  I’ve done a factory reset and connected a speaker via Ethernet. I’ve done the set up on the Sonos app and I can then play music via Spotify. When I try and set up the WiFi the app doesn’t find any device, so I can’t select my new WiFi and add password etc? It seems this process is exclusively Bluetooth, if my Bluetooth is off on the phone it forces me to turn it back on? Has anyone found a way to add new WiFi if they hit this hurdle? Ta

296
F
1 day ago
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simplycluelessContributor I
asked in Speakers
Sonos One - only flashing white light, factory reset unsuccessful - any advice?

We noticed today that our Sonos One speaker was no longer working or connected.  It is just flashing the white light, and no buttons on top are working.  I rebooted it, and it stayed flashing white light.  I attempted to factory reset it, with no luck.  I then contacted support, and they had me walk through all of the same steps, to try and factory reset it again, and it never took.  Ultimately they decided that it must have developed a defect, and I needed to recycle it and get a new one.  Before I do that, are there any other steps people have found to restart these things?  It was working flawlessly for years right up until a few days ago, and there have been no network or any other local changes in a very long time.  Thanks for any suggestions that people may have.

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1 day ago
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Pete-3dContributor I
asked in Speakers
playing music from my iphone 15 to sonos Era100

I’m new to Sonos with an Era100 as a first move but I can’t work out how to play the numerous CD’s stored on my iphone to the Sonos speaker. Would appreciate any knowledgeable help.I don’t have any trouble playing from the stored apple music library via Bluetooth to my (old) car stereo using Siri voice commands and also no problem connecting to my wonderful (also old) Anker Soundcore portable speaker.i’ve searched the community files but so far only found 5 year old posts saying - tough, can’t be done. Perhaps these were pre Bluetooth on Sonos??Any tips?

121
Airgetlam
1 day ago
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GillmanContributor I
asked in Speakers
using Bluetooth on Sonos arc ultra

When I connect a Bluetooth device to my arc ultra speaker, after about 5 to 10 seconds it kicks it off and goes back to the arc ultra speaker. I’ve tried many  times, have been not successful a few. It seems random. What do I need to do to keep my Bluetooth device which is a headphone to stay until I exit it myself.

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2 days ago
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Ian7878Trending Lyricist I
asked in Speakers
sonos fail

It is frankly incredible how utterly crap the sonos app is. Even when it was working a couple of weeks ago it took minutes to get any of my sources to play and 10 sevonds even to change the volume (though the sound was great!). But now, when I wanted to use the speakers for something other than the TV, I started the app and it says no products found (even though I can see two products in front of me working with the tv) and "Go to system settings". (And what and where is my system by the way? I've only got speakers and a phone app). Pressing the system settings button takes me to "update network" and "set up a new system". The first doesn't apply as if I've not changed my router and the second, well I never had an old system as I've already pointed out. I've tried rebooting my phone. I'm going to try switching the speakers off and on. 

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2 days ago
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TheklaContributor I
asked in Speakers
Das System ist verschwunden …

Ich kann in der App nichts mehr finden, die Geräte sind verschwunden. 

161
Airgetlam
2 days ago
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CamDukeVicContributor I
asked in Speakers
Adding a stereo pair of Era 300s to an arc and sub for atmos music

Hi, I’m looking at getting stereo pair of Era 300s for music and to connect to my turntable. I currently listen in my room setup of arc, sub gen 3, and Sonos 1 surrounds. If I add another ‘room’ for the stereo Era 300s will it sound weird competing with the Arc and sub for Atmos music as all speaker would be in the same room?

232
Stanley_4
2 days ago
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phill_gAvid Contributor I
asked in Speakers
Grouping older and newer Sonos devices on an S2 system.

Hi community. I am running an S2 system with slightly older and newer Sonos products. Sonos Arc Sonos Move 2 Sonos Port Sonos Play:1 Sonos Play:3If I group all of the newer Sonos devices (Arc, Move and Port) they work flawlessly. However as soon as I bring in one of the older (compatible with S2) devices (Play:1 and/or Play:3) the system, stops. I get an indication it is working, but no sound. Sometimes it does work, but more often it doesn’t. If I just group the Play:1 and Play:3 they also work perfectly, it is just as soon as I introduce either a different generation product into the mix it becomes unstable.  All updated to latest available versions, etc. Anyone else experienced this, and have a fix. I operate the oder devices in my bedroom and bathroom and love the idea of coming downstairs and music to continue on the new devices located there.  I have older devices running on S1, but these are separate - although do exist on the same network - I only mention this to be entirely op

446
Stanley_4
2 days ago
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