Speakers

I relocated back to Australia from UK and having difficulty connecting my beam to my TV. Both products were purchased in the UK, appreciate help from somebody 

This morning my book of experiences with Sonos opened a new chapter. After I had to learn painfully that Sonos does not offer any repairservice centrally, I visited a licensed Sonos Dealer in the City of Braunschweig Germany. Even there, in a dealership with top noche service for repairs, the skilled dealers technicians refused to even accept to try to repair the Sonos speaker. I am just wondering how Sonos managed to maintain their reputation with such a customer orientation. My question is if anyone has an idea if the is some place where a only 4 year old speaker could tbe a least inspected for a possible repair solution.Thanks

Bass and treble adjustments seem to have disappeared from play one , play 3 speakers and the S1 app?

The two Ones have been set at the edge of the kitchen, so after being there a couple of years, they have stains. What is the best way to clean the stains? I would worry about getting liquid inside the holes and damaging the electronics. Let me know how you have cleaned yours: what cleaner and what technique you used. 

Seem to be having odd problems with streaming radio stations to a Beam. Started off with problems on a Google Mini speaker. Used it to leave Boom Radio or Greatest Hits for the dogs wile out. Stream started dropping out and not restarting. Tried it on the Beam using Alexa voice control. Boom Radio exactly the same, Greatest Hits still drops but reconnects and carries on. Suspected WiFi issues so hardwired Beam to router. Exactly the same. Tried streaming from Amazon Music as a test. Perfect, in terms of drop outs any way. Streaming video to LG TV or Sky Q box through same switch is fine.broadband is Gigaclear FTTP 500Mbps down.any ideas? Appears to be certain sources rather than a device or network issue, but might well be wrong.

Tengo un Sub Mini conectado a una Era 300, pero constantemente el Sub Mini se desconecta por al rededor de 20 segundos y posteriormente se vuelve a conectar. Eso sucede al rededor de cada 2 minutos. ¿A alguien le ha pasado lo mismo? En caso afirmativo, ¿Cómo lo pudieron resolver?  Saludos. 

Hi, I’m getting. 1008 error when setting up Era 300. I’ve had the speakers for 6m without many issues. One of the speakers dropped last week & I cannot get to register. Keep getting a 1008 error. WiFi is via Netgear Nighthawk mesh system. If I connect direct to the router then I don’t get any issues but the router won’t extend to cover the house. I’ve been escalated to level 3 at Sonos but wondered if anyone had any ideas. I’ve reset speakers, router and tried to set up direct with router then move to Netgear but speakers aren’t moving. Help 

Hello,I am currently abroad and have an urgent issue with my Sonos system at home.A Sonos alarm appears to have been triggered unexpectedly, and according to my neighbor it has been ringing continuously for a long time. The system is located in Barcelona, while I am currently in another country and cannot physically access the speakers.I have tried using the Sonos app remotely but have not found a way to disable the alarm or stop playback. Unfortunately, my neighbor does not have access to my apartment.My questions are:Is there any way to disable or delete a Sonos alarm remotely when you are not connected to the same local network? Is there any way to stop playback remotely through the Sonos app, web app, or Sonos account? Are there any emergency options available in situations like this?Any advice would be greatly appreciated, as the alarm is disturbing my neighbors and I am unable to return home for several days.Thank you in advance. 

Sonos is the worst company had Sonos ones and roam threw them all out too buggy app is trash I switched 3 years ago from my current system but it has never worked properly always had issues felt bad throwing away because of how expensive everything was but after 3 years and countless frustration I have finally decided to throw out the system and it was the best decision I ever made.

Does anybody know if Sonos are bringing out a white power cable for the Era?Kinda need one to match the colour of the walls

Hi I have several Sonos Products and recently they just randomly drop off the network.I have a Google Next Pro mesh wifi and I lose my Sonos Era300 and Move. But my Sonos Sub remains connected (paired with Era 300)In the other rooms Era100 has been ok, Play 1 pair and sub drop off but come back online My network strength is good to great and have no issue with TV PCs etc my Move won’t register I have done factory reset which temporarily solved Does Sonos have another system error in 2026 

I am wondering if anybody has had problems with the Sonos app occasionally disconnecting while it plays music, from both Spotify and Apple Music.   I submitted a diagnostic to Sonos, but the rep on my subsequent chat did not have a definitive solution.   He suggested I phone CS, because they have better diagnostics.I tried disconnecting my wireless speakers on a hunch, but the problem recurred after that.   Could these glitches be on the Sonos end?   Has anybody definitively solved these?    Thanks.

After downloading the newest software update this past week, I tried TruPlay again and the initial test tone from my main seating position is no longer there with Beam 2. It only has the room walking calibration method. Called tech support and they are now aware this is the case on iOS iPhone. Anyone else have this problem? I have latest iOS on Iphone 17 Pro Max. The initial test tone used to work and still works with new software update on my Arc Ultra. 

I’ve registered my Sonos account with one email address but my Apple Music account is set up with a different email address. When I try and register Apple Music as a service in the Sonos app it fails every time. Is there a workaround?

My sonos one keeps dropping from the app.  LED is flashing red I re-assign using rj45 connection   ther wireless way wount work at all. it will be fine for a day .. then back to flashing red 

Since the app updates I cannot connect my Play5 gen 1 to either the S1 or SONOS app. I have a mixed system with older speakers and newer ARC and Sub woofer. The other speakers are in other rooms. The 5 is the only one that gets momentarily seen in the S1 app and it automaticallty switches to the 5GZ  SONOS app and doesnt appear there either.

I’ve been a Sonos supporter for 15 years + but I’m totally fed up with the unreliability of it. It’s embarrassing. Have friends over and the system just drops in and out… I’m out… anyone got any other suggestions of a reliable system?

So I changed by gateway router which wants to run a different 192.168.x.x. subnet from the previous one. New gateway router is also the DHCP server. Every device on my network picked up a new IP address within 5 minutes except every one of my Sonos devices, The Sonos app simply told me I had nothing configured, and suggested having to go through a very laborious process to reconfigure each Sonos speaker again. No way. As it turns out, a simple power-cycle of each speaker solved the problem immediately but this is not how a DHCP client is supposed to behave. Problem solved but maybe this is useful for somebody else. 

how to change the administrator on a Sonos product

So my Ubiquiti homelab has severe errrors showing.Multiple Sonos devices use same IP. Usually Beam and Sub.Tried every setting I found and thought of to no avail. Contacted Ubiquiti and their team looked at logs and said its on Sonos to rectify.  

Play 5 works fine on app, and i can get sound over headphones, but no sound true speakers. I replace some bad cups but still no sound. Then i notice one of the IC has a hole in it, Does any one know what will be the replace part markings. I have marked on  pictures, there is a five of them and they are all the same type of IC. Thank you 

I would like to request a feature request. Right now when you adjust the volume up or down on the TV, you just see a little picture of a speaker with a + or -. Would prefer to see the volume number or a bar that shows more filled as the volume goes up. More like the traditional TV displays for volume. Thank you.

I am using the App on the iPad. Everything is wireless, and the app is updated. I have two Symfonisk speakers and one Arc.  The Arc always appears, but The speakers are not found until I reboot them. They need to be rebooted every time. I have been on the phone with Support and they have not been helpful. we have done all the rebooting speakers on my iPad, disabled the  VPN, etc.  this never used to be a problem! I can’t think of anything that changedVery frustrating. 

Hi, I have a Play 5 gen 1 that I recently added to my sonos account but it doesn’t show under Upgrade section and hence doesn’t show the upgrade offer.  How do I go about making it show?