Speakers

I have a Sonos play:one and a Vodafone ultra 7 hub. It was recently firware upgraded/reset and now none of my Sonos devices are able to connect to it yes I’ve tried with a ethernetyes I’ve tried reading the Sonos documentation on newrouter set up. none of this works. I’m losing my mind and have two very expensive and currently useless Sonos speakers.

We recently moved not a new home and had several Sonos products up and running on our new Wifi network.Today we added an Eero, and all the systems couldn't be found. I was able to add the Arc + sub + surrounds, but not if I try factory reseting any other speaker, it says the speaker wasn't added to the system and recommends unplugging and plugging back in. This does nothing. So we can't add anything currently.Is my best option to create a new system and factory reset everything? Thanks.

I am baffled that Sonos claims they include Bluetooth in the ERA 100, I have yet to get it to work with either a FiiO BAT 30 or a Sennheiser BT100.  Sonos tech support on this issue is all over the place with no real answer. Just feel like selling everything and going with Denon or someone else

Not sure if this has been mentioned before...but how about a bedside style clock with internal speaker so can be used as alarm clock with option as a clock with speaker that can be used with sonos or bluetooth from mobile phone or whatever.I’m using a Roberts retro style Revival Rest clock/radio  and would love it to be wifi and available to sonos app.Just an idea and with a nice retro style I’d buy one.

Hello there  I have Sonos arc, Sonos sub and two picture frame speakers. Due to recent electric outrage all my SONOS products are not working or turning on.  Is there a way that it can be repaired ?  Will Sonos repair it ? I live in India if anyone any contact can you pls help me 

Sometimes my Sonos App loses my Arc Ultra and I have to use the option inside the app to re-find my hardware.There is a button inside my Sonos app which cites the name of my home WiFi network and prompts me to look for Sonos hardware on the aforementioned home WiFi network.The search successfully identifies my Arc Ultra and goes through the reconnection process. OK, fine so far. But the problem which eventuates is that the Sonos App asks me to check to see that the < and > touch buttons on my Arc Ultra are flashing and for me to press them.Unfortunately neither button flashes and it is completely unresponsive to any physical contact. So basically my Sonos is disabled. The only workaround I’ve found is to do a full factory reset and setup the Arc Ultra from scratch. This setup process works because it does not ask me to check the < and > buttons are flashing and touch them: it uses a chime to detect the Arc Ultra and then completes the setup process from there. Can Sonos ple

Sometimes when turning the LG OLED TV I need to go to the TV setting and select a different sound setting, then return and select Optical Cable in order for Playbar1 to work. This happens even though the settings of the TV initially when powered on are recognizing the Optical Cable setting. why does this sometimes happen?

After I setup my era300 I the add surround they go missing in app

System update was run (version 86.8-7820) in sonos app S2, after the update, my two play3 speakers (stereo mode) lost base and now these are sounding like ordinary speakers. Sonos has not kept any provision in their S2 app to rollback to earlier version (version before the update). Please suggest if it is possible to restore earlier version by any other means.

HelloI’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.Am I the only one ?  Is it a known issue ? I’m using Alexa and 

Whilst i was away on holiday my son asked my why i was playing music via my sonos play 1 stereo speakers ? - i was in Mauritius and home is in EnglandI replied that i couldnt as i was not on the wifi it turns out my pest of a daughter who was a mile away from my home was able to do this. she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine].The Sonos play 1 stereo pair was showing up in her spotify so she pestered my son with it.Then it turns out middle child who lives 13  miles away [she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine]  was able to also do the same  How can this happen?How do I prevent her from doing it again cos she’s a pest and will ?

I started having an issue a few weeks ago where my Family Room speakers keep dropping whatever music service I am streaming.  The Family Room consists of a Playbase, Sub and two One’s.  All of the other speakers are working fine and I can listen to TV audio without issue.  I have restarted my router and all of the speakers and the issue persists.  I tried contacting support a few nights ago and that wanted me to log into my router and change the network channel.  I was unable to do so as my ISP seems to have reset my password.  Although I am not sure why I should have to make network changes if all of my other speakers are working fine.Maybe the Playbase is just old and it is time for an upgrade?  Anyone else experiencing issues?  

Can someone explain to me why on earth Sonos decided to discontinue support of SonosNet on the new Era speakers?  I have had a whole-home Sonos system for about 8 years now, and for much of that time I had constant issues with speakers cutting out audio or completely disappearing from the app while connected to my Google Wifi mesh network.  Finally, not that long ago I move all of them over to SonosNet via my Sonos Beam, which immediately resolved these issues.  Before this revelation, I was very close to getting rid of my entire Sonos system and moving to something else, because I was so sick of all the time wasted trying to troubleshoot this system, not to mention the complete nightmare the app has been over recent years.  This fix renewed my love for Sonos products, so much so I recently decided to upgrade some of my speakers and one of those purchases was the Era 300.  I was torn between the 5 and the Era 300, but given the room this was intended for and the fact that I wanted to f

After there was an update, I tried to apply it to the speakers, but the app froze. I uninstalled it and installed it again. Now it no longer recognizes anything from my existing system—it can't find any devices on my network, even though nothing on the network has changed.This is simply ridiculous. I'm expected to use an app when I never know what to expect from it. At the moment, I can't control anything at all.Do you even know what you're doing with these updates? This is the second major failure I've experienced, after the huge app update a few years ago.I no longer want to be your customer. This has gone beyond all reasonable limits.Build 87.00.38-release+20260715.c25fd00

Hello,When setting up ERA300, I receive this message:“Sonos error your Era 300 has been added but may not appear in your system. If so, unplug the power cord and plug back in and proceed with set up in the systems tab.”I have reset the router 5 times, unplugged everything, reset all speakers to reset mode and the Era 300’s will not come up.Any fix for this frustration?Thanks,  Brian   

I have continuously experienced major problems with the app for years. I have tried every possible fix I could find online, worked with support staff multiple times, and followed all recommended troubleshooting steps. I have restarted and rebooted everything imaginable—the app, speakers, platforms, hardware, and routers. I have even replaced routers, changed platforms, and upgraded hardware, yet the problems persist.I genuinely love the products and have been a loyal customer for nearly 14 years. In fact, I would like to purchase more products. Unfortunately, the ongoing issues with the app overshadow my enthusiasm for expanding my system.What is especially frustrating is that my system often works more reliably when controlled through Spotify and other third-party apps than through the Sonos app itself. That raises an obvious question: what is the underlying problem with the app?The experience with technical support has also been disappointing. After years of dealing with these issues

Has anyone had issues with your Sonos system and wireless Access Points? At my company we have several sites that use Sonos and I’ve noticed that my Sonos app will act as if I do not have anything connected to the system unless I am near the speakers or port. After narrowing down the issue, we discovered that the app was only detecting sonos products that are on the same Access Point or if it is on the main router, even though these AP’s are the same network as the main router. Our network tech confirmed the access points are not blocking any communication between the main router and itself, so I was just wondering if there is anything else I should try or if access points and Sonos are just not going to work. Thanks!

So over the last week, I have had my ERA 100 randomly connecting to devices that have never connected to it, connecting and booting me off of it. I have made extra it's not an office prank, anyone else having issues like this? 

I have four Play 3 units bought some years ago. I have one attached to my ADSL gateway and it works OK as do the other three.I now want to use one in my workshop, I have a new, different 5G internet there from TMobile that works fine.What must I do to be able to use one of the Play 3 devices in my workshop and my other WiFi network?Is it true that one MUST connect it to the gateway via ethernet in order to do this?  I use the Windows desktop app to control Sonos.

I have a Play:5 that has been having problems for a few years now. It occasionally cuts out for 5-10 seconds before resuming. It happens somewhat randomly, but more often when starting a new session and when adjusting volume. I have been talking with Sonos Support, but they couldn’t solve it.I have tried several different network solutions:Placing the speaker closer to and further from the router Having something or nothing in between the router and the speaker Ethernet 2.4 Ghz and 5 Ghz Changing the WiFi channel to 1, 6 and 11 Different routers Living two different places (meaning different amounts/types of outside interference)Ethernet has helped, but the cutouts still happen and it ruins my listening experience. Especially when I have guests over. It happens both with Spotify and other services and both through Spotify Connect and the Sonos App. Firmware is updated. I have recently acquired a managed switch, so I have tried mirroring the port and capturing packets from and to the sp

I’m just checking if the IPhone 17e is still incompatible with Trueplay tuning and if not if there is a timeframe for when it will be ready. Best wishes

Seem to be having odd problems with streaming radio stations to a Beam. Started off with problems on a Google Mini speaker. Used it to leave Boom Radio or Greatest Hits for the dogs wile out. Stream started dropping out and not restarting. Tried it on the Beam using Alexa voice control. Boom Radio exactly the same, Greatest Hits still drops but reconnects and carries on. Suspected WiFi issues so hardwired Beam to router. Exactly the same. Tried streaming from Amazon Music as a test. Perfect, in terms of drop outs any way. Streaming video to LG TV or Sky Q box through same switch is fine.broadband is Gigaclear FTTP 500Mbps down.any ideas? Appears to be certain sources rather than a device or network issue, but might well be wrong.

Okay one in group is out of sync any ideas has always done this 

Hi everyone,I'm hoping someone has seen this before because we've reached the point where we've exhausted most of the obvious troubleshooting.This is a commercial installation at a shop.System:4 x Era 100 Sonos S2 All speakers on the latest firmware All on the same WiFi network Cisco Meraki enterprise WiFi Same VLAN Same subnet Same APThe issue:Every speaker works perfectly on its own.Any combination of 2 speakers will group and play correctly.As soon as I add a third speaker to the group, the Sonos app shows all speakers grouped and playing, but only the first two actually output audio. The speaker added last is always silent.I've now installed a fourth speaker and the behaviour is identical. I can only ever get audio from two grouped speakers, regardless of which speakers I choose.Another symptom is that when the system is in this failed state, the two speakers that are playing will occasionally stutter or briefly stop and start.Things we've already checked:Factory reset all speakers

I have a new virgin hub and my 4 Sonos speakers connect as separate systems I cannot get them to join all together!