Speakers

System update was run (version 86.8-7820) in sonos app S2, after the update, my two play3 speakers (stereo mode) lost base and now these are sounding like ordinary speakers. Sonos has not kept any provision in their S2 app to rollback to earlier version (version before the update). Please suggest if it is possible to restore earlier version by any other means.

HelloI’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.Am I the only one ?  Is it a known issue ? I’m using Alexa and 

Whilst i was away on holiday my son asked my why i was playing music via my sonos play 1 stereo speakers ? - i was in Mauritius and home is in EnglandI replied that i couldnt as i was not on the wifi it turns out my pest of a daughter who was a mile away from my home was able to do this. she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine].The Sonos play 1 stereo pair was showing up in her spotify so she pestered my son with it.Then it turns out middle child who lives 13  miles away [she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine]  was able to also do the same  How can this happen?How do I prevent her from doing it again cos she’s a pest and will ?

I started having an issue a few weeks ago where my Family Room speakers keep dropping whatever music service I am streaming.  The Family Room consists of a Playbase, Sub and two One’s.  All of the other speakers are working fine and I can listen to TV audio without issue.  I have restarted my router and all of the speakers and the issue persists.  I tried contacting support a few nights ago and that wanted me to log into my router and change the network channel.  I was unable to do so as my ISP seems to have reset my password.  Although I am not sure why I should have to make network changes if all of my other speakers are working fine.Maybe the Playbase is just old and it is time for an upgrade?  Anyone else experiencing issues?  

Can someone explain to me why on earth Sonos decided to discontinue support of SonosNet on the new Era speakers?  I have had a whole-home Sonos system for about 8 years now, and for much of that time I had constant issues with speakers cutting out audio or completely disappearing from the app while connected to my Google Wifi mesh network.  Finally, not that long ago I move all of them over to SonosNet via my Sonos Beam, which immediately resolved these issues.  Before this revelation, I was very close to getting rid of my entire Sonos system and moving to something else, because I was so sick of all the time wasted trying to troubleshoot this system, not to mention the complete nightmare the app has been over recent years.  This fix renewed my love for Sonos products, so much so I recently decided to upgrade some of my speakers and one of those purchases was the Era 300.  I was torn between the 5 and the Era 300, but given the room this was intended for and the fact that I wanted to f

After there was an update, I tried to apply it to the speakers, but the app froze. I uninstalled it and installed it again. Now it no longer recognizes anything from my existing system—it can't find any devices on my network, even though nothing on the network has changed.This is simply ridiculous. I'm expected to use an app when I never know what to expect from it. At the moment, I can't control anything at all.Do you even know what you're doing with these updates? This is the second major failure I've experienced, after the huge app update a few years ago.I no longer want to be your customer. This has gone beyond all reasonable limits.Build 87.00.38-release+20260715.c25fd00

Hello,When setting up ERA300, I receive this message:“Sonos error your Era 300 has been added but may not appear in your system. If so, unplug the power cord and plug back in and proceed with set up in the systems tab.”I have reset the router 5 times, unplugged everything, reset all speakers to reset mode and the Era 300’s will not come up.Any fix for this frustration?Thanks,  Brian   

I have continuously experienced major problems with the app for years. I have tried every possible fix I could find online, worked with support staff multiple times, and followed all recommended troubleshooting steps. I have restarted and rebooted everything imaginable—the app, speakers, platforms, hardware, and routers. I have even replaced routers, changed platforms, and upgraded hardware, yet the problems persist.I genuinely love the products and have been a loyal customer for nearly 14 years. In fact, I would like to purchase more products. Unfortunately, the ongoing issues with the app overshadow my enthusiasm for expanding my system.What is especially frustrating is that my system often works more reliably when controlled through Spotify and other third-party apps than through the Sonos app itself. That raises an obvious question: what is the underlying problem with the app?The experience with technical support has also been disappointing. After years of dealing with these issues

Has anyone had issues with your Sonos system and wireless Access Points? At my company we have several sites that use Sonos and I’ve noticed that my Sonos app will act as if I do not have anything connected to the system unless I am near the speakers or port. After narrowing down the issue, we discovered that the app was only detecting sonos products that are on the same Access Point or if it is on the main router, even though these AP’s are the same network as the main router. Our network tech confirmed the access points are not blocking any communication between the main router and itself, so I was just wondering if there is anything else I should try or if access points and Sonos are just not going to work. Thanks!

So over the last week, I have had my ERA 100 randomly connecting to devices that have never connected to it, connecting and booting me off of it. I have made extra it's not an office prank, anyone else having issues like this? 

I have four Play 3 units bought some years ago. I have one attached to my ADSL gateway and it works OK as do the other three.I now want to use one in my workshop, I have a new, different 5G internet there from TMobile that works fine.What must I do to be able to use one of the Play 3 devices in my workshop and my other WiFi network?Is it true that one MUST connect it to the gateway via ethernet in order to do this?  I use the Windows desktop app to control Sonos.

I have a Play:5 that has been having problems for a few years now. It occasionally cuts out for 5-10 seconds before resuming. It happens somewhat randomly, but more often when starting a new session and when adjusting volume. I have been talking with Sonos Support, but they couldn’t solve it.I have tried several different network solutions:Placing the speaker closer to and further from the router Having something or nothing in between the router and the speaker Ethernet 2.4 Ghz and 5 Ghz Changing the WiFi channel to 1, 6 and 11 Different routers Living two different places (meaning different amounts/types of outside interference)Ethernet has helped, but the cutouts still happen and it ruins my listening experience. Especially when I have guests over. It happens both with Spotify and other services and both through Spotify Connect and the Sonos App. Firmware is updated. I have recently acquired a managed switch, so I have tried mirroring the port and capturing packets from and to the sp

I’m just checking if the IPhone 17e is still incompatible with Trueplay tuning and if not if there is a timeframe for when it will be ready. Best wishes

Seem to be having odd problems with streaming radio stations to a Beam. Started off with problems on a Google Mini speaker. Used it to leave Boom Radio or Greatest Hits for the dogs wile out. Stream started dropping out and not restarting. Tried it on the Beam using Alexa voice control. Boom Radio exactly the same, Greatest Hits still drops but reconnects and carries on. Suspected WiFi issues so hardwired Beam to router. Exactly the same. Tried streaming from Amazon Music as a test. Perfect, in terms of drop outs any way. Streaming video to LG TV or Sky Q box through same switch is fine.broadband is Gigaclear FTTP 500Mbps down.any ideas? Appears to be certain sources rather than a device or network issue, but might well be wrong.

Okay one in group is out of sync any ideas has always done this 

Hi everyone,I'm hoping someone has seen this before because we've reached the point where we've exhausted most of the obvious troubleshooting.This is a commercial installation at a shop.System:4 x Era 100 Sonos S2 All speakers on the latest firmware All on the same WiFi network Cisco Meraki enterprise WiFi Same VLAN Same subnet Same APThe issue:Every speaker works perfectly on its own.Any combination of 2 speakers will group and play correctly.As soon as I add a third speaker to the group, the Sonos app shows all speakers grouped and playing, but only the first two actually output audio. The speaker added last is always silent.I've now installed a fourth speaker and the behaviour is identical. I can only ever get audio from two grouped speakers, regardless of which speakers I choose.Another symptom is that when the system is in this failed state, the two speakers that are playing will occasionally stutter or briefly stop and start.Things we've already checked:Factory reset all speakers

I have a new virgin hub and my 4 Sonos speakers connect as separate systems I cannot get them to join all together!

Bass and treble adjustments seem to have disappeared from play one , play 3 speakers and the S1 app?

The two Ones have been set at the edge of the kitchen, so after being there a couple of years, they have stains. What is the best way to clean the stains? I would worry about getting liquid inside the holes and damaging the electronics. Let me know how you have cleaned yours: what cleaner and what technique you used. 

Tengo un Sub Mini conectado a una Era 300, pero constantemente el Sub Mini se desconecta por al rededor de 20 segundos y posteriormente se vuelve a conectar. Eso sucede al rededor de cada 2 minutos. ¿A alguien le ha pasado lo mismo? En caso afirmativo, ¿Cómo lo pudieron resolver?  Saludos. 

Hi, I’m getting. 1008 error when setting up Era 300. I’ve had the speakers for 6m without many issues. One of the speakers dropped last week & I cannot get to register. Keep getting a 1008 error. WiFi is via Netgear Nighthawk mesh system. If I connect direct to the router then I don’t get any issues but the router won’t extend to cover the house. I’ve been escalated to level 3 at Sonos but wondered if anyone had any ideas. I’ve reset speakers, router and tried to set up direct with router then move to Netgear but speakers aren’t moving. Help 

Hello,I am currently abroad and have an urgent issue with my Sonos system at home.A Sonos alarm appears to have been triggered unexpectedly, and according to my neighbor it has been ringing continuously for a long time. The system is located in Barcelona, while I am currently in another country and cannot physically access the speakers.I have tried using the Sonos app remotely but have not found a way to disable the alarm or stop playback. Unfortunately, my neighbor does not have access to my apartment.My questions are:Is there any way to disable or delete a Sonos alarm remotely when you are not connected to the same local network? Is there any way to stop playback remotely through the Sonos app, web app, or Sonos account? Are there any emergency options available in situations like this?Any advice would be greatly appreciated, as the alarm is disturbing my neighbors and I am unable to return home for several days.Thank you in advance. 

Sonos is the worst company had Sonos ones and roam threw them all out too buggy app is trash I switched 3 years ago from my current system but it has never worked properly always had issues felt bad throwing away because of how expensive everything was but after 3 years and countless frustration I have finally decided to throw out the system and it was the best decision I ever made.

Does anybody know if Sonos are bringing out a white power cable for the Era?Kinda need one to match the colour of the walls

Hi I have several Sonos Products and recently they just randomly drop off the network.I have a Google Next Pro mesh wifi and I lose my Sonos Era300 and Move. But my Sonos Sub remains connected (paired with Era 300)In the other rooms Era100 has been ok, Play 1 pair and sub drop off but come back online My network strength is good to great and have no issue with TV PCs etc my Move won’t register I have done factory reset which temporarily solved Does Sonos have another system error in 2026