Speakers

Here is the tick tock of what happened.I was gifted a Move 2 a couple of years ago; it worked like a charm. I got ambitous and purchased a second Move 2 and successfully made a stereo pair with the gifted Move 2.  Again it worked like a charm. Lately, meaning with the last two weeks, a “phantom” signleton Move 2 has appeared. The Stereo remains in the list of speaker. The prorgam playing on the stereo pair show it playing on the stereo pair and this ‘ghost’ speaker. I did not add or alter my setup; I have the voice assistant turned off.Why is this happening? What is the permanent fix to this problem?  Thanks.I have added screen grabs to support and illustrate what is going on. I hope they are not too large.  

Hi everyone. Just changing my sub mini to a sub 4, sorry to sound dumb but do I just change them over, the sub mini is  going in to another room.  Many thanks for your help

I am running the latest Sonos firmware 17.2.3 (build 90077070) with several Sonos One’s and a Sonos Move.  My controller(s) Macbook Pro M5 Max (MacOS Tahoe) and iPhone 17 Pro (iOS 26.5) -- iOS Sonos is also up to date.After a recent update to Sonos, I have again experienced speaker sound sync issues.   I have not changed anything in my setup or configuration.   I have one Sonos One hard-wired that was intended to overcome prior similar issues.   These speakers are all within less than 25 ft proximity to my Netgear Orbi RBR850.So my question is has anyone noticed this degradation since recent Sonos controller updates?   I recall this being a long-term Sonos issue.

As per title, i use two sonos one 2nd gens. One fell and now the bass is distorted (unless i put -4 on equaliser)Ive opened the speaker as im impatient, if i have the speaker opened slightly the distortion stops. Obviously i dont want that but before i go any further, can i really fix this 

How can I get this speaker to work?Moderator edit: Picture with serial number removed

As per title, i use two sonos one 2nd gens. One fell and now the bass is distorted (unless i put -4 on equaliser)Ive opened the speaker as im impatient, if i have the speaker opened slightly the distortion stops. Obviously i dont want that but before i go any further, can i really fix this

I have a new issue with a stereo pair of Sonos One SL speakers. Recently, green status lights have come on even they are toggled off in the app. They come on and stay on when sleep timer ends.  Toggling them on and off did not help. Power cyclubf did not help.  I talked with support and there was an update available. I ran it and then, maybe five minutes later.   The tech said if the issue persists to do a factory reset, which I thought Sonos no longer recommended.Then I put on music, set sleep timer, and green status lights came back on.  This seems like an update caused a problem. Anyone else having this problem? BR

I noticed that playback of apple music atmos tracks sounds great and with a wide soundstage on my single ERA300. Playback of stereo tracks sound much more constrained to the location of the single speaker.I am well aware that true dolby atmos necessitates a surround speaker layout with ceiling speakers. It seems to me it should be possible to upmix stereo signal so that it sounds just as spatial as atmos from a single speaker. The upmixing in both cases is artificial anyways as it only simulates a spatial reproduction. My Denon AVR has plenty of upmixing schemes that I can chose from. Why does sonos not implement a similar upmixing schene?

I have 2 Era 300 speakers that keep cutting in and out and just wanted to know if i can use an Aux y spliter to connect to both adapters with out having any problems

HiHoping for some advice please. My nephew signed into my Sonos Ray and now it thinks he is the main account holder and won't let me update or adjust volume. He can't remember the details he used…Factory reset my only option? Thank you for reading.

Hi everyone,I’m hoping someone has seen this before.I have a fairly large Sonos system with multiple Era 300s, Subs, Arc Ultra, Era 100s, Fives, and a Roam.One specific Era 300 is behaving very strangely:The speaker works perfectly when added to a brand-new Sonos household/system. When I add the same speaker to my main Sonos system, it does not identify properly. Sometimes it shows the correct Era 300 image, sometimes it shows a generic/ghost speaker icon. At times the product type (“Era 300”) disappears and only the room name is shown. When I open the speaker page, I don’t get the normal detailed product information/options that my other Era 300s show. Reinstalling the Sonos app did not help. Factory resetting and re-adding the speaker did not help. Renaming the room did not help. The issue only occurs in my main Sonos household.What’s confusing is that the speaker itself appears to be healthy because it works normally in a separate Sonos system.Has anyone experienced:An Era 300 showi

Hey everyone,I was curious how people usually reorganize or reconnect their Sonos systems after moving furniture around, changing rooms, or relocating equipment during home cleanups or renovations.Do you usually rename speakers and rebuild everything from scratch, or is there a smoother way to manage room changes inside the app?I’ve noticed that larger setup changes can sometimes create confusion with grouping & room organization, especially in multi-room setups.Interested to hear how others here handle it.

Hey there! I have a Sonos Move 2 speaker that worked fine on my Orange Livebox 7's network for almost a year, then started to not be visible anymore in my Sonos app. I reset the device and it managed to join the wifi, but it was never able to be linked my my account. Despite several resets, the operation always failed. I talked with support and they were great. We saw that the setup worked when the speaker was on another Wifi network created with Android's tethering feature. We checked the wifi's Mac filtering settings but it was disabled, and enabling it + adding the speaker's mac address didn't fix anything. In the end, support concluded there was probably an issue with my Livebox. Looking into that hypothesis, I fell upon this discussion:  It gave me the necessary pointers to fix the issue (my UI is in Fench, I tried to translate to English):Launch the "Orange and me"/"Orange et moi" app on your phone (the "My Livebox" app was discontinued) Click on "Your Livebox"/"Votre Livebox" Sc

I got to the part of the procedure that says “press the button on play:5 with the flashing light.”Do I press and hold or just press and release? And it doesn’t really feel like a button. It’s just the flashing light on top of the speaker. If I press on it I get a little tone (I think) and then I release. Should it change color? Nothing happens after that and then I get a message that say “We didn’t detect a button press” 

Hi everyone,I’m experiencing an annoying rattling noise with my Sonos Sub Gen 2. The issue happens mostly during movies, especially in low frequency scenes with deep bass. It is less noticeable with music, but still present at times.What I’ve already tried: Factory reset Trueplay tuning multiple times Moving the Sub to different locations in the room Switching connection from WiFi to Ethernet (currently wired) The rattling still occurs regardless of placement or connection method.Has anyone experienced something similar with a Gen 2? Did it turn out to be a hardware issue or was there a specific fix?

Subject line says it all.  I have an OLD system: ZP80 and ZP100, on the S1 app.  I’m a super early adopter, on a super low budget.  I can get a Play:1 (used, obviously) for a good price.  My concern is that because the Play:1 seems to be compatible with both S1 and S2, adding to my otherwise purely-S1 system will break it.  Any feedback is appreciated!

Hi, for the last 3 weeks or so Sonos is constantly dropping out and losing connection. Sometimes it skips through tracks, other times it just stops playing. I also can not connect to Sonos speakers via the Spotify app. This all worked before and we haven’t changed our internet setup. Is anyone else having this problem? What can I do to fix it? 

Can I join my sonos one or a pair of sonos play 1 to my samsung q55 via the Internet that they are both joined to?

Hi everyone,I’m running into an issue with my Sonos setup and wanted to check if anyone has experienced something similar.After making some recent network/setup changes, my speakers are occasionally showing up as “not found” or taking a long time to connect in the app, even though the WiFi connection seems stable.What are the most effective troubleshooting steps you’ve found for resolving intermittent connectivity or device detection issues in a Sonos system? Also, are there any network settings or router configurations that tend to cause these kinds of problems?

Two Gen 1s, for some reason the white one (L) is a lot quieter than the black one (R). No, its not the Balance control. Both are identical hardware revisions. Problem on all types of audio. My third Play:5, which I could use to figure out which one is “wrong”, is 2000 miles away.

Let me start out by saying I think I have read every possible article related to choppy playback, wifi interference, losing speakers, and best practices. I have been fighting this issue for the better part of a year at this point. From a network standpoint, I have used a single Netgear router with built-in wifi, a Fortinet gateway controlling Fortinet APs, an Amplifi router with a mesh remote, a Deco 3 AP system with both wireless and wired backhaul, and finally I am now on Unifi, with the gateway, switch and wired APs. All have exhibited the same experience where grouping speakers together can take a long time or fail completely. When speakers are grouped, the choppiness happens consistently and most times ends up causing the entire system to stop playing altogether. Now that I am on full Unifi equipment, I have taken care to try to configure it both to Unifi’s best practices and to Sonos’ best practices with no luck. Here are my latest troubleshooting notes.Sonos + UniFi Troubleshoot

I have bought a Sonos Beam 2, and 2 ERA 100 speakers. I am not aiming for full surround sound per se, but 1 additional speaker in our kitchen (open plan with the living room - we can see TV form kitchen) and another at the back of the living room facing into the room from behind.Have tweaked the sound delay for the soundbar so it sounds more aligned and less delayed in the kitchen, still some level of reverb when too loud but it is a lot better.the sound sometimes drops from the ERAs (connected via wifi), I do have a wifi extender in the kitchen so wonder if my phone switching between the wifi network impacts this or if the speakers are only connected to the main wifi (i have not connected them to the extender - but maybe should consider that).

Can this be tracked via my app or details to the next IP address it is assigned to? It shows only on my app(Had a crazy ex decide to let herself in my house using a spare key and stole items including a Nintendo switch and one sonos Beam and Amazon Alexa show 10. All require an internet connection to use

Why is the only option to adjust the volume control, on the app, is to drag the slider? It’s a cumbersome process and invariably over adjusts. Using airplay you can adjust the volume just by touching the speaker, making it easier to make small adjustments. Please can this be included on the Sonos app. 

hi guys anybody having this issue msi blocking update cannot find what is causing this