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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4090 Topics

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albireo13Contributor III
asked in Speakers

running Sonos speakers without Sonos Connect?

I have a pair of Fives and Ones and have been using a Sonos Connect for years with them.  I had originally bought the Connect as a means to bring in audio from my CD player.  I have now gone to streaming only and don’t need that feature.   My understanding is that the Connect creates its own network which the speakers connect with.In an effort to reduce clutter, etc I am considering getting rid of the Connect and having all the speakers link directly to my home Wifi network. Is there a down side to this?   Am I going to see any performance issue if I do? How best to do this? Thx

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3 days ago
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SmeeingContributor I
asked in Speakers

play5

Ik had 2 controllers (s1 en s2) op mijn telefoon. De s1 voor een play 5(gen1) en de s2 voor de rest. Na de laatste update is mijn s2 (geel) zwart geworden en werkt mijn play 5 niet meer. Hoe krijg ik 'm weer aan het werk? Moderator Edit: Google Translate- I had 2 controllers (s1 and s2) on my phone. The s1 for a play 5(gen1) and the s2 for the rest. After the last update my s2 (yellow) turned black and my play 5 no longer works. How do I get it working again?

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3 days ago
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RicoelisoAvid Contributor I
asked in Speakers

issue with connection - new wifi router

I just changed my wifi routers in my house, and now my sonos speakers aren’t working! Some join, and some don’t, music keeps dropping off and even the app itself won’t load properly, and keeps popping up with the message “something went wrong, try again” Please help!!!ps. I’ve been trying to set up via 5ghz connection, but even on 2.4ghz router option I’m having the same problems. Nothing seems to work!  Moderator Note - Removed and recorded diagnostics number.

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3 days ago
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LDM75Contributor I
asked in Speakers

dropped sonos products: second network

Hi, can anyone help please.i had major issues with the new Sonos app and therefore had to spend hours on the phone with Sonos help to reload all the products on my home.it was working for a couple of weeks and now it seems that half of the products have disappeared and joined a separate network in my home on the same Meshed WiFi network and no longer visible on the app.i have managed to join the “other network” on the app and they have reappeared but now the others have been lost.Confused about how to fix this other than factory reset and start all over again which I am hesitant of….Any advice?  

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Corry P
3 days ago
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IanncContributor I
asked in Speakers

Play 3 Status Lights

Hi - my Play 3 seemed to go through some unannounced update/reset and I am no longer able to find how to turn-off the status lights overnight.

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3 days ago
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danielle80Contributor I
asked in Speakers

Sonos newbie

Hi I’m considering purchasing a Sonos Era 300 for listening to music. I’ve watched some YouTube videos, read reviews and am a little confused now whether to go for one Era 300 or get a stereo pair of Era 100s.I am also interested in whether to add a sub mini into the equation as I like bass.The music I mainly listen to is house, drum n bass, and not sure how much is with Dolby Atmos. I currently listen to music via an Amazon Echo speaker (don’t judge) but appreciate good quality sound and want to upgrade my listening experience in my home. The speaker(s) will sit in my open plan living dining and kitchen space approx 40m2, in the living space which is on one side of the open space.I’m open to getting two Era 300s either from the start or adding a second later on. And should I consider the sub mini or wait?i welcome advice on where to start on my Sonos journey. Thank you!  

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3 days ago
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guydivinylContributor I
asked in Speakers

Play3 connects to a point then cannot extablish a PIN

I have a very old play:3. it connects fimne (on bluetooth then its own WIFI ) and all is good until it tries top get a audible PIN - no sound. They asks top press the button (on mine its the Start/stop, on the app its Mute) - no reaction. Tried restarting, factory reset, etc etc.Any help out there? 

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3 days ago
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KhurmiContributor I
asked in Speakers

Warranty in Australia

Hi,Is there any way to check how much warranty left against a serial number?Thanks in Advance.

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K
3 days ago
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munster38Contributor I
asked in Speakers

app update and now nothing works

I just updated the Sonos app and now nothing works. App finds speakers but then loses connection while trying to set up. What do I do? Nothing works 

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3 days ago
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Serious
posted in Speakers

no connection

I just got my SONOS ONE and it’s been nothing but a pain. Won’t connect to my iPhone 14 this system is junk and customer service is terrible. I can’t believe this overpriced speaker( which by the way I have 2 of them) will not even connect! I’ve tried everything to no avail so disappointed and frustrated with the customer service the bit is useless and a live response is impossible unless you want to wait 65-95 minutes, yes you heard me right 65 minutes the first time I called 95 the 2 time! It’s completely outrageous!!!

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3 days ago
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Puffin1966Contributor I
asked in Speakers

sonos 1

Hiwhy is my old sonos 1 not responding has cast as it use to when I use my phone to increase the volume it takes a good 10 seconds to respond 

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3 days ago
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alamba78Contributor I
asked in Speakers

Era 100s not playing via Bluetooth

I recently connected my TV to my Mac with Airplay and ever since that happened, I now have to use Airplay to use my Era 100s, but there is a huge lag in audio playing using that method. But, now when I select using Bluetooth (which worked up till now), I am not getting any audio output. What can I do to resolve this? I have tried “Forget this device” and restarted the pairing, but this doesn’t solve the problem. This is really annoying. I believe the Airplay option was always there even before connecting my TV, but now it’s the only option to play my computer’s audio through the Era 100s, but with a really annoying delay. The other issue is when I switch tabs in my browser, the audio doesn’t play at all and I have to disconnect the Era 100s via Airplay, click on the Era 100s via BT, and then come back to Airplay to get them to play delayed audio. This is terrible. It just worked before I messed with Airplay at all to connect to my TV.

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4 days ago
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David58Contributor I
asked in Speakers

Sonos One SL Dropping

Hello, I have 2 Sonos One SL speakers, Beam and subwoofer. Purchased about 4yrs ago. WiFi connected to Xfinity xFi gateway located on 2nd floor. The xfinity cable box is about 25ft as the crow flies from my SL speakers and 15ft from the Beam with one interior wall between the box and spkrs. The issue I’ve always had is the SL speakers cutout. Usually I unplug and plug back in. This works for a little while. Per the xfinity app showing device connections, the Beam is connected at 2.4Ghz and SL speakers connected at 5Ghz. The xfinity app shows strong connection to spkrs and Beam. The Sonos app shows strong connection to the Beam but the SL spkrs fluctuate between fair and strong. So, I assume somehow I need to improve the SL spkr connection. I cannot move the cable box downstairs. I read something about the Sonos boost which I guess is not available anymore. But this made me wonder if I could use a linksys ea6100 router that I’m not using - connect to my cable box then somehow connect al

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4 days ago
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Swillo565Contributor I
asked in Speakers

Crap connectivity Alexa WiFi

New Sonos App is dog turd!! The last one wasn't great tbh but this is a whole new level of amateurish!! It seems you have employed a bunch of 8 year olds to create it? I want a refund for false advertising please, as when I researched which speaker to buy for sound, connectivity etc this company name/brand appeared to be the one for me, well it's not!! Shocking in every way except the sound. So I will be getting another speaker from elsewhere. Fix the issues for crying out loud, or even better, don't offer them services if you aren't capable of providing it, thanks.P.s-  the help suggestions given whenever there is an issue always suggests a "Factory Reset" , as if we should have to do that everytime 🤦‍♂️ 

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4 days ago
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Javi AirContributor I
asked in Speakers

era 100 on 300 stands

Do the Sonos era 100 mount on the 300 Sonos stand? 

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4 days ago
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Julián Mollá RudiezContributor I
asked in Speakers

Instalar dos altavoces Five en otra habitación, de forma independiente al sistema que ya tengo

No identifica dos altavoces Five que quiero instalar en una habitación distinta a la que ya tengo un sistema SONOS con dos altavoces Five, un Sub, y una barra.  Moderator Edit: Google Translate- It does not identify two Five speakers that I want to install in a room other than the one I already have a SONOS system with two Five speakers, a Sub, and a bar.

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4 days ago
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paulaurynContributor II
asked in Speakers

Bluetooth feed

Hi, I know I can connect my Bluetooth turntable to my Era 100 pair but is there a way to get the audio from the 100’s to my Arc soundbar?  Thanks for any help. 

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4 days ago
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Mmaier01Contributor I
asked in Speakers

new router, my Play:1 will no longer connect

After upgrading my Router from T-Mobile, my Play:1 will no longer connect. I split my network now and the Play:1 will not even connect to a WPA2 network. Is this anything more than a doorstop at this point? Will Sonos give me a trade in credit?Diagnostics Sent.  #********.  Waited on phone for 30 minutes.  Now Tech Service wait is 60 mins on phone.  No thanks…Moderator edit: Huge title moved to main body of post. Diagnostics recorded and removed.

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4 days ago
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TslContributor I
asked in Speakers

new wifi sub

Got new wifi and Want to Connect my sub. I reset it, the light flash white and orange. Then i try to Connect with my app, that goes all good until i have to Press the button on the sub, that it would register and i can’t go no longer, what cand i do? The sub still flash white and orange

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4 days ago
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ijaspleyContributor I
asked in Speakers

Downgrade Symfonisk Bookshelf gen1 to S1

I can't downgrade the speaker to S1, unfortunately I have 2 speakers stopping me from moving to S2 so I need to do this downgrade. I installed v16.1 of the app but it prevents me from doing the downgrade and instead forces an update of the app. The wait time on the phone is 60 minutes  (probably due to all the new app issues) and I can't wait that long during open hours....is there a way to do this at all anymore?

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4 days ago
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andyraContributor I
asked in Speakers

Era 100 failing to set up

I need help. I bought 3 new Era 100 speakers for an office we just bought and can not get them to pair on either band of wifi. I’ve tried the delete app, reset speaker and all sorts of combos and nothing works.When I brought them home and tried to add them to my home system, they paired immediately and needed to do an update. I had read this could be a thing and then could work so we then took it back to the office, reset it, but it still failed to set up. Why is this not work? I have other devices like Wyze on the wifi no problem.

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4 days ago
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Duk008Contributor I
asked in Speakers

My Sonos Era 100 won't stop randomly playing

I bought my Mom two Era 100’s, set them up with this iPhone App….a rather brutal, 2 hr long process of trail and error. Got everything setup, got her setup with Spotify and taught her how to use the Sonos App to play music, which was her ultimate goal. I left her house relieved and then about 20 minutes later she texted me saying: “The speakers keep mysteriously playing music.”I went back over and she had the Sonos app closed out completely on her iPhone and laptop. I opened the Sonos App and paused the song. ABout 10 minutes later it did it again, just randomly playing music when we don’t want it to?!?! We had to unplug everything and put it back in the boxes. I’m supposed to go back today to “fix it”. What in the world is going on here with these speakers. Why is music playing when she’s not opening an App and selecting what she wants to hear and pressing play. Then when she’s done listening to music she should be able to press stop and be done. Right?! Help me folk, help me!

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4 days ago
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DGT1Contributor I
asked in Speakers

Roam unable to connect but it shows as an option

Since the latest Sonos app update my Roam has connection issues. It shows in the app as an available speaker but an error message pops up “Unable to connect. Try again later”.All other speakers connect and play, except the Roam. 

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4 days ago
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pege63Contributor II
asked in Speakers

Issues with BRIDGE and PLAY3

Going mad at this end.Gear’s been dormant for a year or so and am now trying to set it up again in my new house.As I had the system on the app I connected all gear hoping it would work but it just wanted to update with many failed attempts. Decided to do a new installation so hard reset the bridge, connected ok and did an update so was happy.The added each of the PLAY3’s (reset them too) and all seemed fine initially.  Then found that my ‘old speakers’ still were present in the app and was unable to delete them and the app wanted to continously update them. Started over yet again only to find that the PLAY3’s hooked up on WIFI and not to the bridge. Any suggestions as how to solve this? 

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4 days ago
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MikwtContributor I
asked in Speakers

connecting to sonos play 3

Sonos app says can't find product repeatedly. Doesn't offer any solution

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4 days ago
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