Speakers

Bass and treble adjustments seem to have disappeared from play one , play 3 speakers and the S1 app?

The two Ones have been set at the edge of the kitchen, so after being there a couple of years, they have stains. What is the best way to clean the stains? I would worry about getting liquid inside the holes and damaging the electronics. Let me know how you have cleaned yours: what cleaner and what technique you used. 

Tengo un Sub Mini conectado a una Era 300, pero constantemente el Sub Mini se desconecta por al rededor de 20 segundos y posteriormente se vuelve a conectar. Eso sucede al rededor de cada 2 minutos. ¿A alguien le ha pasado lo mismo? En caso afirmativo, ¿Cómo lo pudieron resolver?  Saludos. 

Hi, I’m getting. 1008 error when setting up Era 300. I’ve had the speakers for 6m without many issues. One of the speakers dropped last week & I cannot get to register. Keep getting a 1008 error. WiFi is via Netgear Nighthawk mesh system. If I connect direct to the router then I don’t get any issues but the router won’t extend to cover the house. I’ve been escalated to level 3 at Sonos but wondered if anyone had any ideas. I’ve reset speakers, router and tried to set up direct with router then move to Netgear but speakers aren’t moving. Help 

Hello,I am currently abroad and have an urgent issue with my Sonos system at home.A Sonos alarm appears to have been triggered unexpectedly, and according to my neighbor it has been ringing continuously for a long time. The system is located in Barcelona, while I am currently in another country and cannot physically access the speakers.I have tried using the Sonos app remotely but have not found a way to disable the alarm or stop playback. Unfortunately, my neighbor does not have access to my apartment.My questions are:Is there any way to disable or delete a Sonos alarm remotely when you are not connected to the same local network? Is there any way to stop playback remotely through the Sonos app, web app, or Sonos account? Are there any emergency options available in situations like this?Any advice would be greatly appreciated, as the alarm is disturbing my neighbors and I am unable to return home for several days.Thank you in advance. 

Sonos is the worst company had Sonos ones and roam threw them all out too buggy app is trash I switched 3 years ago from my current system but it has never worked properly always had issues felt bad throwing away because of how expensive everything was but after 3 years and countless frustration I have finally decided to throw out the system and it was the best decision I ever made.

Does anybody know if Sonos are bringing out a white power cable for the Era?Kinda need one to match the colour of the walls

Hi I have several Sonos Products and recently they just randomly drop off the network.I have a Google Next Pro mesh wifi and I lose my Sonos Era300 and Move. But my Sonos Sub remains connected (paired with Era 300)In the other rooms Era100 has been ok, Play 1 pair and sub drop off but come back online My network strength is good to great and have no issue with TV PCs etc my Move won’t register I have done factory reset which temporarily solved Does Sonos have another system error in 2026 

I am wondering if anybody has had problems with the Sonos app occasionally disconnecting while it plays music, from both Spotify and Apple Music.   I submitted a diagnostic to Sonos, but the rep on my subsequent chat did not have a definitive solution.   He suggested I phone CS, because they have better diagnostics.I tried disconnecting my wireless speakers on a hunch, but the problem recurred after that.   Could these glitches be on the Sonos end?   Has anybody definitively solved these?    Thanks.

Setup is: 2x Era300 configured as a stereo pair + Sub Gen 3.Music is played from a desktop computer to the Era 300 via Bluetooth. Because the desktop frequently connects and disconnects from the system, the Sub randomly stops producing audio during Bluetooth playback.Once the issue occurs, the Sub does not recover on its own. Audio output from the Sub remains absent indefinitely until some form of reinitialization is performed (for example, reconnecting Bluetooth or power-cycling the Sub). I have never observed the Sub resume playback by itself after the issue has occurred. Observations:The room remains correctly bonded in the Sonos app.Sonos app playback works normally, and the Sub works normally when using Sonos native playback.However, after using Sonos app playback and then switching back to Bluetooth playback from the desktop, the Sub does not start working again. It remains absent from the Bluetooth source.The issue appears to occur only during Bluetooth playback.Disconnecting an

After downloading the newest software update this past week, I tried TruPlay again and the initial test tone from my main seating position is no longer there with Beam 2. It only has the room walking calibration method. Called tech support and they are now aware this is the case on iOS iPhone. Anyone else have this problem? I have latest iOS on Iphone 17 Pro Max. The initial test tone used to work and still works with new software update on my Arc Ultra. 

I’ve registered my Sonos account with one email address but my Apple Music account is set up with a different email address. When I try and register Apple Music as a service in the Sonos app it fails every time. Is there a workaround?

My sonos one keeps dropping from the app.  LED is flashing red I re-assign using rj45 connection   ther wireless way wount work at all. it will be fine for a day .. then back to flashing red 

Since the app updates I cannot connect my Play5 gen 1 to either the S1 or SONOS app. I have a mixed system with older speakers and newer ARC and Sub woofer. The other speakers are in other rooms. The 5 is the only one that gets momentarily seen in the S1 app and it automaticallty switches to the 5GZ  SONOS app and doesnt appear there either.

I’ve been a Sonos supporter for 15 years + but I’m totally fed up with the unreliability of it. It’s embarrassing. Have friends over and the system just drops in and out… I’m out… anyone got any other suggestions of a reliable system?

how to change the administrator on a Sonos product

So my Ubiquiti homelab has severe errrors showing.Multiple Sonos devices use same IP. Usually Beam and Sub.Tried every setting I found and thought of to no avail. Contacted Ubiquiti and their team looked at logs and said its on Sonos to rectify.  

Play 5 works fine on app, and i can get sound over headphones, but no sound true speakers. I replace some bad cups but still no sound. Then i notice one of the IC has a hole in it, Does any one know what will be the replace part markings. I have marked on  pictures, there is a five of them and they are all the same type of IC. Thank you 

I would like to request a feature request. Right now when you adjust the volume up or down on the TV, you just see a little picture of a speaker with a + or -. Would prefer to see the volume number or a bar that shows more filled as the volume goes up. More like the traditional TV displays for volume. Thank you.

I am using the App on the iPad. Everything is wireless, and the app is updated. I have two Symfonisk speakers and one Arc.  The Arc always appears, but The speakers are not found until I reboot them. They need to be rebooted every time. I have been on the phone with Support and they have not been helpful. we have done all the rebooting speakers on my iPad, disabled the  VPN, etc.  this never used to be a problem! I can’t think of anything that changedVery frustrating. 

Hi, I have a Play 5 gen 1 that I recently added to my sonos account but it doesn’t show under Upgrade section and hence doesn’t show the upgrade offer.  How do I go about making it show?

Since the most recent firmware update and app update (Android) I had my music I was listening to on Amazon music go from fairly quiet levels to around 46 which made it very loud. I am not sure if this is an app or firmware issue. But this is very annoying and makes me not want to listen to music in fear it's going to get way too loud with my kids in the room.  It has also randomly just started playing music when none was playing.  I am not sure if it has anything to do with the lock screen controls in the app being on? I turned them off. But curious if this is happening to anyone else. This on my Arc Ultra with Era 100 surrounds and sub gen 4 

I want to add a bass booster to give my home entertainment system more low-mid range bass. I already have 2 sets of Play 3, 2 sets of Play 1,lspeakers,’plus a Playbar for my TV but also connects to music if I choose.All about 10 years old but still work great. Can anyone recommend a unit? I’ve looked at the shop but worried about backwards compatibility with both app and existing Play1 and 3’s and whether I need a small or larger bass booster- my house is a small mid terrace open plan.Appreciate any advice.

I have a lot of Sonos speakers throughout the house but the app is refusing to play music mostly the known errors "couldn't play content" I used to play music using some Chromecast device workaround since the app is terrible. Now I lost the remote and cannot reinitialse my Chromecast. Can't you guys create a working app it's not that your speakers are cheap or anything...... I will not be buying any of your stuff again nor will I recommend it to anybody. 

Our Move will come on automatically playing a song and then switch to ambient sounds in airplay. I have sent a diagnostic Moderator Edit - Recorded and removed diagnostics number.