Speakers

I have an Arc, Move 2 and Era 300 on my system. The Era 300 periodically pops and  has a little static at times. I’ve tried everything to fix but nothing works. Any suggestions? Sonos could not give me an answer and I’ve been waiting over a week for someone to reach back out to me. 

My Era 3 x2 and Era 1 system have been plagued by connection issues. I've spoken to Sonos support and changed my router settings (shouldn't have to). They still didn't connect to the app consistently until i really made a stink on this forum two months ago (alongside lots of others experiencing the same issue) and several days later an update arrived and the system started working. It appears some clever sod has updated it again because it's not working again. My devices are still under warranty and I've had enough of this crap service now. Why can't you just keep them working? Is it really so hard Sonos?

I am about to lose it…I updated my whole network with new router and switches.The name (and password) of the wifi is the same.I have 3 Sonos One (Gen2) and 1 Port.I tried to reconnect my Sonos to my new network but without any luck.I tried to update the network, no luck.I tried to factory reset all my Sonos, without luck.I tried to plug 2 of the Sonos One by ethernet, no luck.I can go through the whole setup process for my Sonos but when I am done, the app see nothing.“Your system not found on wifi”Sometimes, I got the message:“Your Sonos One has been added, but may not appear in your system. If so, unplug the powercord and plug it back in to finish the setup from System Settings”.Not quite what it means because I cannot find this “System Settings” unless starting the whole process again…. without luck!What am I missing here?

After working perfectly for a couple of years I now get a message that there are “no playable products”. I’ve tried rebooting but none of the components in my system connect to WiFi. I currently have a Beam Gen 1, 2 x SL One and a Sub. 

Long time user here with a new problem I cant seem to get fixed.I have one room in my system, called Office. I have a stereo pair of Era 100 and a Sub Mini. I have other Era100s around the house and a home theater of an Arc, Sub and 2 Era300s. Since the last update, the Office system keeps disconnecting. Everything else works fine. Tried all the regular stuff rebooting routers, unplugging speakers… even tried factory resetting the speakers in the Office room and re-adding. Still cannot get the Office back up. Every other device in the house on the network is running fine, even tried moving the Office room speakers to a different room. Nothing works. I can get the speakers connected, but then it will randomly disconnect and be unavailable again. Any ideas while I still have some hair left that I have not pulled out?

I have a Beam, two Sonos 1s and a sub woofer, set up as a group in Living Room, which all work perfectly on the Sonos App. However I have a Sonos One I would like to use in another room, but when I connect it to the app, it appears and works fine, but the Beam group all disappear from the app. My TV still puts sound through them but I have no control of them through the app. If I disconnect the One, the Beam group comes back onto the App. Any help would be gratefully received.

Zamówiłam online jedną kolumnę, pieniądze zostały pobrane za jedną, ale na stronie widzę dwa identyczne zamówienia.Czy możemy to poprawić? Moderator Edit: Translation by Google Translate- I ordered one column online and was charged for one, but I see two identical orders on the website.Can we fix this?

Cannot get upgraded to download successfully. 

Looking for a 2025 response - I have managed to use an extender to have one room in my kitchen while the rest connect to the router.  For a variety of reasons I am considering trying a Powerline Extender (Netgear to be the same as my other devices).  I would switch the extender into Access Point mode.  I should then have the same single network SSIDs (not new ones from the Extender).  I am thinking this should help if the Powerline works.  Live in a cement house so can add ethernet easily.   I read many posts from years ago and wondering if anything has change or any views on this in today’s world with the current S2 app etc.      Thanks in advance.

I put a DVD on last week and the sound coming out of the Playbar is fantastic [as an aside i have a Beam attached to the tv in the other room and the Playbar sounds so much better] I then tried to add in the two Play 1 [set up in stereo mode in the kitchen] speakers I have to the Playbar so i could continue hearing the soundtrack to the dvd whilst cooking in the kitchen. However the sound on the playbar continued fine but the Play 1’s kept dropping the sound every few seconds  I tested it by changing the sound to my Sonos Roam - unticked the Play 1 and ticked the Sonos Roam Same effect - sound dropping from the roam but the playbar held the sound no problem  can anyone tell me what is happening here ?

So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is worse then bad. Sick and tired of it. I’m selling everything. 

I want to be able to connect a microphone to my era 100. Can someone send me details of what I need to make this happen. 

How do I switch internet services on my Sonos system?

one sonos5 gen 1st plays, but there is a ticking sound at the same time and it disrupts playback 

I recently bought a Ray to replace the dying iPod my husband had plugged into a Bose dock.  I was told he could stream music ripped from CDs that had been loaded onto his cell phone but apparently that’s only the case for an apple phone.  We are an android family.  I simply want to access the 28 GB music library we have loaded on our computer in the living room on our ray.  I don’t want to keep the computer on. I I don’t know that I necessarily want an NAS as I don’t want other files loaded.  Just our music.  I’ve read about the various NAS drives and am this close to buying a Synology 2-Bay DiskStation DS223j (Diskless) but I know somewhere in my research I read that an external drive plugged into our router (which does allow for the indexing needed) might be easier/less overkill for a music library of our size?  Can someone point me in the direction on making this decision?  

When I select Everywhere in the app to have all speakers connect.  The Arc does not connect while One and OneSL do  !??!

I received my Certified Refurbished Beam (Gen 2) on Friday, unpacked it, and from the first launch the speaker keeps disconnecting once in a while and the flashing white light appears. The speaker dissapears from the app, and the sound that was playing lags and stutters until it connects again. I have tried various troubleshooting steps, from configuring the router and separating 2.4GHz and 5GHz, to factory resetting the Beam, to trying to configure it on a different device. I've been on the support chats two times, today in a different country than mine since the chat for my country is not available today, and at the end of it after trying more fixes (including ethernet to router connection which also kept disconnecting once in a while), I've been referred to contact the phone line with the case number they gave me for further help, since they have more tools at their disposal than the chat. After the chat I realized that in my country there's no cell phone number for

Just awful.  Can't wait to stop using it. Pos

We have had Sonos speakers for several years, but we keep losing connectivity and have to reset everything. We have a Google mesh system throughout the house, so WiFi is not the issue. We are ready to throw it all out, it’s a horrible experience. How do we fix this?

Hi!  Does anyone know if Sonos will ever implement the ability to save volume settings? I balance out speakers throughout the house and then someone uses it making all speakers the same level.   Additionally, the ability to have custom presets for the volume would be ideal - Dance Party, Background music, etc., where there are different expectations and volume balance between each speaker and room.  This would be easy enough to implement even if it’s a locally stored settings file.  Oldest post I found bout this is seven years old, and there are hundreds of others, so clearly not a priority even though it’s a whole home system. Thoughts?

Hie everyoneI have a TV samsung, no 3.5 jack nor Bluethoot, it has HDMI arc and Optical audio, I have Era 300, I tried an adapter USCB-C to HDMI, it does not works, any idea how to sent audio from TV to Era 300?

Peut-on utiliser le sonos Era 300 uniquement en Bluetooth si le wifi de ma box internet est en panne?puis-je l’utiliser en Bluetooth si je la place chez un ami, pour la soirée ?

my Sonos has become so glitchy. It is almost unusable. It goes in and out all the time. Sometimes I get three songs in a row with no problem sometimes I can’t get one song in a row with no problems sometimes certain connect amps sync up sometimes times they don’t I’ve reset routers. I’ve unplugged all the systems. I’ve been having this problem that keeps getting worse. I have six Sonos connect amps a Sonos move and two Sonos play bars. Please help me 

I got a new router. I’ve managed to set up my newer products (beam, sub etc) using the Sonos app and WiFi. However I just can’t get the play 5 gen 1 to connect. I’ve followed everything on the S1 app. Connecting over WiFi it stalls after “join Sonos network”. connecting with Ethernet cable it stalls on “hear the chime”. The play 5 chimes but the app doesn’t recognise it. it was working fine on my previous virgin wifi, but just can’t get it going on new Vodafone power hub. The hub output seems to be 2.4hz. please can anyone help? 

My Boost has recently died, forcing everything onto my home wi-fi (it seems my Move will share it’s Wi-Fi settings with the rest of the system).Before I realised my Boost was dead I have struggled for months with the Sonos system - every time I used it different speakers were missing and even the ones that did appear would rarely work correctly. Voice assistants have been awful. Now I learn that new Sonos products like the Era 100 and Era 300 don’t use SonosNet!Given the truly atrocious performance of my Sonos system on my home Wi-Fi I cannot believe that future Sonos products are not going to have the option to use SonosNet (mine was rock solid for over a decade - never any problems). Is it possible that Sonos are going to drop the use of SonosNet entirely? If so, I’m afraid they have lost me as a customer.