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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,894 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4894 Topics

Recently active

Most replies Most views Newest first

Astuart.mcpherson1710Contributor I

asked in Speakers

gen 1 speakers.

I currently have a gen 1 Sonos system …( 1,3, 5 and sub)….i would like to extend system but cannot find any gen 1 speakers available …..can anyone help ????

Nav1181Contributor I

Hi, what is the issue with sonos?, everything worked fine with my sky router, now ive upgraded to eeros, im having issues with the x2 play one, it was working yesterday for a while but now its not, it says no content , i tick both boxes on the app and all the sound disappears, i put the volume up on my tv remote and the beam only works, i absolutely loved them when they were working, absolutely amazing cinema sound, now im thinking of selling(forced to sell)j

604

9 days ago

HumanoAlexContributor I

asked in Speakers

Bluetooth connected but no sound - Era 100

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

nfloresContributor I

Do you have a guide on how to set up an SSID in my Meraki environment to wirelessly connect a couple of Five speakers to the network? I want to control the speakers with an iPad on the same wireless network, using the same VLAN. Right now, the app can’t see the speakers.

ChegmanContributor I

Terrible. My sound system stopped working. Was on the phone with customer support for 2 hrs... no fix. They said a supervisor would follow up with me via email. Crickets.

221

9 days ago

joestoksey1Contributor I

asked in Speakers

Sonos Speakers Not Syncing with Audio Playback on My Website

Hi Sonos Community,I’m trying to integrate audio playback from my website with my Sonos system, but I’m running into an issue where the sound isn’t syncing properly. The audio starts with a delay, and sometimes it doesn’t play at all through the Sonos speakers, even though other streaming services work fine.Here’s what I’ve tried so far:Tested the playback on different devices (laptops, tablets), but the delay remains. Checked my Sonos app settings to make sure the network is stable. Updated both my website’s audio player and my Sonos system to their latest versions.Is there a recommended way to optimize website audio for smooth playback on Sonos, or has anyone else encountered issues with delays when streaming from a website? Any help or suggestions would be greatly appreciated!Thanks in advance!

201

9 days ago

meatpieContributor I

posted in Speakers

My Sonos One lasted less than 3 years

My Sonos One I used for surround sound died (crackling sound) after less than 3 years. Is this the normal lifespan of a Sonos speaker?

231

9 days ago

LoanCContributor I

asked in Speakers

‘Your mobile device couldn’t connect to your Play:5

Play:5 connection issuesUnable to set up and add PLAY5 (Gen1) to my existing system. Did a Factory reset on PLAY5 (blinking Green) but Wifi couldn’t detect it (phone Wifi network same, BT is On). Connect through LAN cable, and the app could detect the PLAY5. However upon clicking “ADD” for the next set up step, it prompts message 'Your mobile device couldn't connect to your Play:5. Make sure the Play:5 is connected to power.' I've plug / unplug cord multiple times, eventually results with the same message. Anyone can help?

402

9 days ago

Bernard PContributor I

posted in Speakers

Sonos Sub Issue - Not Connecting

FOLLOWING THE PROMPTS TO CONNECT THE SUB:Add Sub - (it also request to connect to Sonos… which automatically removes the App from the normal WiFi to the Sonos… connection) Press the Flashing Button on the Side of the Sub Pressing the Button does nothing… (tried long-pressing, as well - nothing happens)There months ago, someone posted the same issue without a resolution and the tread now has this message:“This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.” Sonos - this issue is not fixed. Do not close it for further comments - we need to be able to utilise the products that we bought.

764

9 days ago

LoganlodgeContributor I

asked in Speakers

trying to register sonos sl one

I have 2 Sonos on SL and keep getting the same error code as we did back a couple months ago. 1,000 I have tried every troubleshooting method and just lost. Online it says both are registered under my upgrade tabs. when try to connect it says error

291

9 days ago

GDazTrending Lyricist I

posted in Speakers

Arc, Beam (Gen 2) and Subwoofers - what would you do?

After adding an Arc Ultra, I’m now moving my original Arc to another room. I also have a Beam (Gen 2) in yet another room, and am trying to figure out how to best pair my subwoofers. One is a regular Sub (Gen 2), and the other is a Sub Mini.My first thought was to pair the regular Sub with the (original) Arc to keep the “higher end” gear together. However, the room the Arc is going in is significantly smaller than the room with the Beam (and there is a reason I want the Arc in that room, so that’s not a decision point). So maybe it’s better to use the Sub Mini in that room (along with the Arc)?I guess my real question is whether there is a functional tradeoff in using the Sub Mini with an Arc (relative to the regular Sub), other than overall power of the subwoofer. Would love to hear everyone’s thoughts.

292

10 days ago

sfxRainContributor I

asked in Speakers

Era 100: Volume Slider Frequently Jumps to 0

Hey, folks.I just bought two Era 100s and set them up out of the box. The issue I’m having is that when I use the physical volume slider on one of the devices, the volume will frequently jump to 0.In other words, If I give it a good swipe, the volume will rise, suddenly jump to 0, and then continue rising to finish processing the swipe. For example, it might start at 17, go up to 39, suddenly jump to 0, and end on 6. It’s completely random when this happens; it’s not consistent in terms of volume or speed of swiping. If I keep swiping up, the volume gets up to anywhere between 10 and 60 before inevitably starting over from 0.Max volume is off, and I’ve also tried rebooting devices, wifi, and app. This behavior doesn’t happen on my paired Era 100; if I do the same, it rises as expected until it blows my ears out at 100.Any ideas on what the issue is?

251

10 days ago

Jenrgeorge912Contributor I

asked in Speakers

Sonos 5 TV Optical Connection

Im trying to use a cable with stereo connector on one end and optical on the other to connect my Sonos 5 to my LG TV

444

10 days ago

sglickmanContributor I

asked in Speakers

YTM uploaded albums not playing on all devices

I have a setup which includes a stereo pair of Play:1’s (“TV Room”), a Play:3 (“Foyer”) connected via ethernet to a Google Nest wifi point, and a Play:5 (“Kitchen”). I can play an album from YouTube Music across all devices, but *not* one that I’ve uploaded to YouTube Music. I’m actually unable to even search across YouTube Music “Library” in the Sonos app when connected to that Kitchen device (I can find the album in the desktop Sonos app, and play it from there). The Play:5 shows up in the app, and I can adjust it (toggle the status light, raise or lower the volume on the device or in the app) but it does not play any audio when I try to play an album that I’ve uploaded to YTM. Here is the Network Matrix from the debug menu at http://192.168.86.210:1400/support/review Any ideas what’s going on?

10 days ago

Stoff91Contributor I

asked in Speakers

Sonos system after Network swap - can't do anything

Hi,I recently moved and in the move I could no longer use the preinstalled network. Here, I now have a 5g router (as fiber is being installed in a few weeks), this router is an ZTE and it supports dualband and some setups. On top of that, I also have Google Wifi that can be used.I think I’ve tried everything now, and I can’t get anything working with sonos. All other things in my IoT infra works just fine, but Sonos is… so far 3-4 hours down the drain. I’ve done a factory restore of all sonos devices. Arc, One SL (x2) and sub. I see all of these listed as “ready to be installed”. When trying to connect to a wifi, it instantly says it could not connect. Both the built in ZTE router wifi, and google wifi (Which is frech from factory reset aswell). When trying to connect by cable, the sonos device will appear in my phone as normal, but it can’t connect to it at all. So I cannot even select for it to use a wired setup. Ie, It never plays the pin-code sound or such.On that note, my devices

603

10 days ago

Andoman1234Contributor I

asked in Speakers

App shows speakers on different networks when they aren’t

When using the Sonos app almost every time I open it I look at system settting and it will tell me some of my speakers (my paired 5’s) are on a “different network”. We only have one network at home. So then I have to close and reopen the app a number of times and eventually after a seemingly random and always different period the 5’s will show up on the network. But only one will play. Eventally the other one will kick in..maybe 3 or 4 minutes later. There are a multitude of other issues that also prevent me just playing music on my multiple Sonos components as and when I want. It’s always a hassle and has ruined a number of evenings where we have guests and I’m fiddling around trying to get Sonos to work. Invariably these guests decide Sonos is not for them.Tried calling the support line but I’m not willing to sit on hold for 40 plus minutes.I think I am at the stage of putting the whole system up for sale. I have seen no improvement over the last few months, other than volume contr

151

10 days ago

ChuckBGordonContributor I

asked in Speakers

can't factory reset play 5

I inherited five Sonos Play speakers from my father, who recently died. Would love to be able to use the speakers but the app won’t let me until I’ve logged in as the owner. I’ve tried factory-resetting, assuming I would then be able to take over as the owner (I don’t have the UN and PW info), but I never get the green light. Any ideas how to get them to work?

687

10 days ago

jarluContributor I

asked in Speakers

Era 100 WALL Mount problem

I have problem with my Era 100 Mount. One is OK but the second doesnt fix in the position. The speaker keeps falling down. You can see it on video: https://drive.google.com/file/d/10sSN3pXBeF_8prD1lp0xoic3YZesSQc8/view?usp=drive_linkCan you give me some advice?tHANK YOU

Joob77Contributor I

What is the easiest way to identify if a sonos Beam is Gen 1 or Gen 2?

181

10 days ago

jartuckContributor I

asked in Speakers

Play1 is obsolete thanks to "improvements"

Sonos has made Play1 obsolete. I might as well throw the speakers away. They cannot be connected to wifi anymore, even after factory resets. One will work if connected by ethernet directly to the router, but the App control for start/stop, or volume is spotty at best. I will not buy anything new through Sonos because they will eventually “improve” that to be obsolete also. All good things must come to an end I suppose.

683

10 days ago

TxdanContributor I

asked in Speakers

speakers on system not responding

have seven speakers on my sonos system. Two of the speakers show the network extension address in the app and the other five connect via the main modem versus the network extension devices. The two on the extension devices wont respond to the app controls. They and allow adjustments but wont play.any suggestions?

264

10 days ago

User660119Contributor II

asked in Speakers

Hooking to ethernet

I have a Play:3. Can It hook it to my computer through ethernet? I’ve got a bridge, but it isn’t recognized by my Mac system, so I thought I might take the Bridge out the the pass from computer to speaker.

293

10 days ago

Colonel BadgerTrending Lyricist I

asked in Speakers

Play 3 vs two Era 100 with sub

I currently have a Play 3 in my family room with a Gen 3 Sub. Thinking of replacing/upgrading to two Era 100’s with the sub. Other than the better separation with the two Era 100’s in stereo will this be an upgrade ?

583

11 days ago

DanNeedsHelpContributor I

asked in Speakers

Right password, but keep getting wrong password for WIFI error

Hi everyone This is my first time posting for help, so apologize if the answer is somewhere already on here. I haven’t been able to find a solution that works so here I am…. I have a Beam and two One SL's which I used to create surround sound. My One SL's kept losing connection, so I tried to factory reset them with my Beam to try and set up a new system. Now nothing will connect to my WIFI. When setting them up, after it asks me to put in my WIFI password, I enter the correct password and then there's an error to say incorrect password. The error flashes up almost immediately, like it hasn’t even tried to connect. It is definitely the correct password as I copied it from the router. Even when I use an ethernet cable it’s asking for a password. It's not a frequency issue as I have many 2.4ghz products connected to my router. I know it’s not the network as everything use to connect fine to it. Kind of lost what to do as there’s no real help online that I can find, and I waited 50 minute

31519

11 days ago

Bacchus52Contributor I

asked in Speakers

Determining generation of my One SLs

How can I determine the generation of my One SL speakers?

687

11 days ago

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