sonos app

What is ‘all the usual stuff’?

Generally speaking, I’d suggest three things:

First, a system ‘reset’. Unplug all Sonos devices from power, then reboot your router. Wait two minutes, then plug in the Sonos devices again. Wait another two minutes, then open your controller to seee if they appear, then test.

Second, wire one Sonos device with an Ethernet cable directly to your router.

Third, call Sonos Support to discuss it. Avoid the chat bot, persist until you’re speaking with a person. 

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Excellent ill try that, thanks for your time

If ​the reboot suggestion @Airgetlam defined does not work describe your network setup.  Most of the time this problem is related to network settings.