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dragutin
Contributor I
April 13, 2026
Question

play 5 1st gen connected but no sound

Play 5 works fine on app, and i can get sound over headphones, but no sound true speakers. I replace some bad cups but still no sound. Then i notice one of the IC has a hole in it, Does any one know what will be the replace part markings. I have marked on  pictures, there is a five of them and they are all the same type of IC. Thank you

 

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    2 replies

    dragutinAuthor
    Contributor I
    June 16, 2026

    Is it possible that nobody knows what is the spare part for this component and where i can find it on some regular markings?

    Stanley_4
    Stanley_4
    Grand Maestro
    June 16, 2026

    Probably your best bet would be a web search as Sonos doesn't release repair information or have a list of repair shops.

    Too late now but if you contact Sonos BEFORE opening your device you can sometimes get a nice discount on a replacement.

    Being that old there may be other discount options, check your main Sonos  account profile to see.

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