Hello there
I have Sonos arc, Sonos sub and two picture frame speakers. Due to recent electric outrage all my SONOS products are not working or turning on.
Is there a way that it can be repaired ?
Will Sonos repair it ? I live in India if anyone any contact can you pls help me
SONOS does not provide any service or service documentation. There are a few 3rd parties in the EU that service SONOS.
You could search for accounts of self service.
Your profile states you are in India. I don’t know how. Insurance works in India. You may have options.
Sonos support may be able to offer a discount on replacements if the originals have not been opened. A call to support is the best contact option.
It’s odd, both my Arcs have been through power loss/returns several times, along with my Subs, but I don’t have the IKEA devices. Six or seven, I think, but no issues. Once I may have needed to reboot my router, but never, to my memory, the Sonos. But just in case, it’s worth unplugging all Sonos devices from power, then rebooting the router. Wait two minutes, then plug back in the Sonos devices.
I’d try that before searching for an unauthorized repair center.
My use of the term ‘unauthorized repair’ may seem to imply there is an ‘authorized repair’, which there is not. You may want to contact Sonos Support to discuss it.
It isn't usually the power failure that damages equipment but the restoration. A clean single restore, like you'd get by unplugging and replugging is rarely damaging. However many times when the grid comes back up it can spike or drop the usual voltage, have multiple restore/drop cycles or both.
Here I have pretty clean power and a quality surge suppressor has been adequate protection. Other places I've lived more serious measures were required, a UPS being the best protection but highest cost. Other places we used a simple relay device that when power was lost kept it off until manually reset, you'd not reset it until power had been back on for a while.
Depending on your luck it could be a simple power supply failure, just needing a rectifier replacement, a bit worse needing regulator and capacitor replacement. The bad news is when the issue makes it past the power circuitry and into the main electronics where replacement is often problematic.
Sonos support may be able to offer a discount on replacements if the originals have not been opened. A call to support is the best contact option.
Yes will check on that.
It isn't usually the power failure that damages equipment but the restoration. A clean single restore, like you'd get by unplugging and replugging is rarely damaging. However many times when the grid comes back up it can spike or drop the usual voltage, have multiple restore/drop cycles or both.
Here I have pretty clean power and a quality surge suppressor has been adequate protection. Other places I've lived more serious measures were required, a UPS being the best protection but highest cost. Other places we used a simple relay device that when power was lost kept it off until manually reset, you'd not reset it until power had been back on for a while.
Depending on your luck it could be a simple power supply failure, just needing a rectifier replacement, a bit worse needing regulator and capacitor replacement. The bad news is when the issue makes it past the power circuitry and into the main electronics where replacement is often problematic.
As far as I’ve checked repairing SONOS is highly unlikely, I’ll check with Sonos for any discount for new products.
Finding a repair shop is unlikely, some folks with good electronic skills attempt repairs, we see a few questions on that here but not many can help.
You can often recover something on the used market, selling as parts only.
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