Sonos Move 2 wont' connect to Echo Spot

I’m not sure why you need the spot in this instance if they’re in the same room, particularly when you can simply add the Alexa assistant to your Move 2?

Anyhow perhaps check and make sure the Alexa ‘enabled’ group that holds the speaker in the Alexa App has a different name to the speaker. Place your Alexa components in the first section of your chosen group and add the speaker to the third section of the same group. 
 

An annotated example of an Alexa ‘enabled’ group from the Alexa App is attached, just to show what each section does - also note (important) that you need to set the group ‘playback options’ to “ALWAYS”. See second screenshot attached.

Just to add, make sure too that all your devices firmware and Sonos/Amazon Apps are fully up-to-date.

 I’m not sure this is your intent, but once the Move is playable via Alexa it cannot be grouped with any Echo speakers.

Thanks for the replies! I will be moving to another place soon, that is why I have both now. I think I did not explain myself clearly in the post, apologies ​@Ken_Griffiths 

Sonos Move 2 does not appear in the devices I can link to my Echo Spot so I cannot Connect them at all. It does not appear in the option Pages like the ones you sent me. I did not have Alexa activated on my Sonos Move, however I tried and it cannot see my Echo Spot either. I am not sure why.

The two different devices will not play ‘grouped’ together, as they’re different manufacturers/brands and there’s not anything that would keep them playing in sync - so whilst you can use both (separately), they do not group together as ​@MoPac explained earlier.

That is a nice info, thanks. However my problem is that Sonos Move 2 is not there when I click “add device” or “add speaker”. In the case of your screenshot, for example, it must mean you added them to Alexa in the app, right? 

Sorry if instead you just cannot and I misunderstood, but I thought they could be linked.

Amazon devices use their own groups in the Alexa App and Sonos devices use the (different) Alexa ‘enabled’ groups in the App - they are the ones that are used for smart devices, like lights, smart-plugs etc.

You can of course use the Amazon Alexa devices to control Sonos playback etc. but the can’t be added to the 3rd ‘speaker’ section in the Alexa ‘enabled’ group,  when you are using Sonos speakers in that group. It’s one brand of speakers only.

See my earlier screenshots for the type of groups you need to use with Sonos and do not forget to set the groups ‘playback options’ to ALWAYS as that means you do not then have to include the group/speaker name when giving the voice instruction to an Alexa device held in the first ‘controlling’ section of the group.

​@zinho80,

Some Sonos Support links that perhaps may also assist you…

• https://support.sonos.com/en-us/article/set-up-an-amazon-alexa-device-to-control-sonos
• https://support.sonos.com/en-us/article/alexa-smart-home-device-groups-and-sonos
• https://support.sonos.com/en-us/article/set-up-amazon-alexa-with-a-voice-enabled-sonos-speaker

First of all thank you so much for taking the time to answer my query!
So, I had a look at the links you sent, some I had already seen. So, the issue is: when I activate the Sonos Skill on the Alexa app and link the Sonos and Amazon accounts, the app cannot find the Sonos Move speaker, so the distinction in groups is an issue I don’t even have the opportunity to encounter. I do not even see the Sonos Move within the network. However, both products are connected to the same WiFi and I can control both independently from the Sonos or Alexa app. 

So, on this link https://support.sonos.com/en-us/article/set-up-an-amazon-alexa-device-to-control-sonos , I am basically blocked at step 1 because the Alexa app cannot see the Sonos Move 2 within the network. 

Can you perhaps post a couple of screenshots of what you are seeing in the Amazon Alexa App. It will likely help if you can post your device list (‘more/settings/device settings’) and a screenshot of your groups {‘devices/groups/see all’) and a screenshot of the group you are using/plan to use, with your Move.

Sure, but they are in Italian :)

Not sure if this matters, but just for completenessm, I have an IPhone. So the app is slightly different.

So, after I link my Sonos account with the Amazon one on the Alexa app a screen appears saying it would then find devices. It asks me if the device is on and then if I can control it via the app. There is a link to the Sonos app which I open and I regularly see and control the device. Alexa then tries to find the speaker and fails (Picture 1: it says: “I cannot find any speaker, let’s try another way”). I try again and then it says “Alexa could not connect to the speaker” (Picture 2). Below it just asks me to check if my WiFi is correct and all the devices are on.

Picture 3 is my group list. I am planning to use it on “bedroom” for the moment (“camera da letto” in the figure). “Salone” has nothing in it. I added it later to check if I could connect it to a different group. Hope this helps.Luciano’s Sonos Move magically appeared out of nowhere (it wasn’t there this afternoon). However, if I click on it, it leads to a blank page with nothing I can do.

Picture 4 is my Device list from device settings. The Echo Pop and the Fire TV are not connected (it says the fire tv is but I am not sure how since it has not even arrived yet...)

Thank you again

What is your WiFi network setup - are you using a WiFi extender?

Or…Do you have the 2.4Ghz WiFi band and 5Ghz band SSID each named differently with just the one SSID added to the Sonos network settings?

I can see you have added Alexa to your Move - “Lucuano’s Sonos Move"

The speaker isn’t showing I ‘think’ because it’s operating on a different band and/or access point… at least that’s what I’m suspecting maybe happening here.

Edit: It maybe a case that the WiFi bands are perhaps isolated from each other, but it’s just a guess at the moment.

This might actually be! I do have a WiFi extender! How do I check the access point I am connecting to? I will look into this, thanks!

They seem to be on the same 5 GHz channel though. Is it still possible one is connected to the extender and the other one is not?

Yeah, just see what happens when you (temporarily) power off the WiFi extender and have all connected to your router WiFi only.

 The icon you want to see for your Sonos devices is the one that looks like a speaker.  Make sure Alexa Voice Control is on in the Sonos app.  

So I turned the extender off and tried to connect again and it did not solve the issue. Not sure what it can be then. 

With the extender powered off, perhaps check if the Move is getting an IP address from the routers DHCP server - if not it might be the case the extender is using a different SSID - if that’s the case, you will need to add your router WiFi to your Move using the ‘update network’ feature in the Sonos App network settings. Only do that though if the Move is not working with your Sonos App.

The Move was working through the app with the extender off. I’ll maybe try to reboot everything and see what happens