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This seems to be a recurring issue - Alexa refuses to stream music from any Music source (Global Player/BBC Sounds/Apple Music). When prompted, Alexa tries to play from either Global Player (Heart or RadioX), and BBC Sounds (Radio 1 etc). 

It often plays an intro, or says its playing from the above services, but then goes silent. This is on all of my Sonos devices that have Alexa, not just one device. 

Additionally, here are the steps taken so far:

  1. Remove & Reinstall BBC Sounds Skill from Alexa App
  2. Remove & Reinstall Global Player Skill from Alexa App
  3. Remove & Reinstall Apple Music Skill from Alexa App
  4. Re-sign into both BBC Sounds & Global Player using the newly installed Skills in the Alexa App.
  5. Remove and re-link accounts in the above from the Music Sources section of Sonos.
  6. Ensure all Sonos devices are up to date. 
  7. Reboot respective Sonos Device
  8. Asking Alexa on my weather responds with the correct weather for my location, so its not having issues getting to the Internet. 

This is starting to grate on me now, needing to play music manually from within the Sonos App or resorting to using AirPlay to stream radio stations when Alexa should be able to do this itself.

Hi ​@Lightingman2003 

Thanks for your post!

Sorry to hear of this issue you are having with getting Alex to play your services on your Sonos speakers.

Ordinarily, I’d give you some instructions to follow similar to those you have already followed.

However, there is currently an issue with connecting Alexa to Sonos devices that we are investigating - I do not want you to try to fix this issue and end up with no Alexa on your speakers whatsoever. Right now, I have two speakers that I’d like to have Alexa on but can’t.

Are you able to play the three services that you have listed from within the Sonos app? If not, they will not play when commanded to by Alexa either.

I suspect that what would fix this issue is toggling the Sonos Skill for Alexa off and on again, but I think it likely that you will not be able to turn the skill back on again until the issue we are investigating is resolved. One way to test this is if you happen to have a speaker that can have Alexa on it, but does not at present - if you are able to add Alexa to it, then you should (no promises) be safe to disable the Sonos skill and re-enable it to get Alexa on the other speakers working again.

I recommend subscribing to this thread so you know when it will be safe to resume troubleshooting:

I hope this helps.

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