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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,301 Topics
  • 25,212 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3301 Topics
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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B
17 days ago
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Rivals UnitedContributor I
asked in Amazon Alexa and Sonos
Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?

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R
3 years ago
K
Kumar
asked in Amazon Alexa and Sonos
Microphone sensitivity for the “Alexa” wake word is low

I still have to use either, but here is the Stuff magazine take on this, from their review: "Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds. Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99 But something that is a concern that Sonos ought to look at, if what you say is more applicable.

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Master T
6 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Amazon Alexa and Sonos
New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connected to the network.If you're new to Sonos, this means Installing the Sonos app, and going through the steps for Setting up Sonos here.If you're new to Alexa, install the Alexa app (currently only available in the US, UK, and Germany) and make sure your Alexa device(s) show up. They will be listed under Settings > Devices. Amazon has a setup guide for the Echo Dot here.2. In the Alexa app, search for and add the Alexa Skill for Sonos.3. Follow the on-screen prompts to authenticate your Amazon account, then your Sonos account.4. Finally, inside your Alexa app, select discover devices under Smart Home or on the Sonos skill page.You are now ready to try out some commands! There’s a great, comprehensive list here.Wondering how it all works? Check out the How it works thread.If you run into any trouble, please feel free to take a look here to start, or

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Ryan S
6 years ago
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spcdustAvid Contributor I
asked in Amazon Alexa and Sonos
Amazon Echo / Dot and Sonos Integration

So with Sonos integrating Amazon Echo within their eco system a couple of questions: - If I install an Amazon Echo Dot in each room that I have Sonos speakers in will I be able to assign that particular dot to that rooms speakers? For example, I don't want to ask Alexa a question and then have all of the households Sonos speakers respond. - I assume using the Dots that as well as having full control of Sonos Music system I will also have full use of the usual Amazon Echo services i.e. Alexa, what's the weather forecast, and it will use that particular rooms Sonos speakers to respond? The potential is quite compelling if it's implemented well but good to get some clarification.

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Airgetlam
7 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Amazon Alexa and Sonos
Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your Amazon Alexa devices are listening for you to say the wake word, “Alexa”. When they hear that word, the microphones record what you say and send the audio to the Amazon Alexa cloud to be translated. That voice line turns into a string of text. The Amazon protocols determine if it’s meant for Amazon Alexa or for a Sonos player. If it’s for Sonos, that text is then sent directly, and securely, over to the Sonos cloud to be turned into a command using our own codes. Finally, the Sonos intended command goes down to the system. Want to try it out? Here are some fun commands to try. I like starting with: “Alexa, play some salsa in the kitchen.”

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missyagogo
5 years ago
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drbabbersContributor I
asked in Amazon Alexa and Sonos
Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

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10 months ago
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Nico SenerContributor I
asked in Amazon Alexa and Sonos
cant sign in to amazon when adding alexa

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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5 months ago
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dynAdZContributor I
asked in Amazon Alexa and Sonos
Alexa volume issue since 12.1

Hi folks,I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.Is there any way to set the Alexa volume independent of the music volume?Thank you very much in advance.

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4 months ago
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Robert parksContributor II
posted in Amazon Alexa and Sonos
Napster with Alexa

Will Alexa be able to work with Napster

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I
5 years ago
Edward R
Edward RRetired Sonos Staff
posted in Amazon Alexa and Sonos
Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup process does use two different apps, so don’t stress if you’re having trouble, we can help.If you are reading this thread, you will now be aware that integrating the two platforms requires several authentication steps which require you to move between applications and interfaces, providing login details and authorising services along the way.Simply put: It involves some moving back and forth, providing information as you go.The issues this post may help you resolve include but are not limited to:- "Your Spotify account does not support streaming on this device."- Radio stations not playing when you ask them to.- Asking for something to play- whether this is acknowledged or not- only to be met with silence.It is worth noting, however, that several of your desired functions may simply not be av

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UKMedia
4 years ago
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Sophie01Contributor I
asked in Amazon Alexa and Sonos
wont skip track

I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.

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niimaikun
4 years ago
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deeelockContributor I
posted in Amazon Alexa and Sonos
Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.Has anyone else experienced this issue? Seems like a bug in the Alexa app, and

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S
6 months ago
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Alejandrix33Contributor I
posted in Amazon Alexa and Sonos
Have to ask twice to play Spotify music

Everything was working before the update. I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all. Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing. Any idea whats going on? I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

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Corry P
3 years ago