I've gone through all the universal control settings on my LG TV and selected optical and Sonos as the manufacturer. I've turned off SIMPLINK (LOL btw) and auto device detection. I've successfully gone through the remote control setup (TV had to be off to get that to work) on the Sonos app. The LG "magic remote" just refuses to work when the TV is on. Why would LG make it specific to the point you can select Sonos as the manufacturer if it just reverts back to RF/WIFI or whatever when the TV is on? I found some trick that if you hold the back and home button for 5 seconds it disconnects the remote smart features, at which point it does actually change the Sonos volume, but then the remote just reconnects when you hit okay. Am i doing something wrong or is this just a lost cause?
Playbar IR reader only registering when LG TV is off
Best answer by Airgetlam
What did LG’s customer service say? It sound odd, certainly, I’d be tempted to check the TV for updates, and reboot it by unplugging it from the wall for two minutes, but LG is ‘in charge’ of the remote, not Sonos.
What did LG’s customer service say? It sound odd, certainly, I’d be tempted to check the TV for updates, and reboot it by unplugging it from the wall for two minutes, but LG is ‘in charge’ of the remote, not Sonos.
+18Maybe since the TV was off when you set this up, the TV does not know it should not connect to the remote via bluetooth. That might be why the TV and the remote are reverting to bluetooth.
There's no way to tell the TV to use ir? I know some TV's will emit the ir signal themselves after switching this on (my 2019 Samsung does).
Note that I have no experience with LG TV’s.
I suggest that you change the setup. Claim to the LG that you want to use its remote to control an arbitrary home theater system, not SONOS, via IR, then configure PLAYBAR to respond to those IR commands. Make sure that SIMPLENET remains disabled.
Hi, did you get an answer to this. I have exactly the same problem. My old remote can still work but the replacement only works the volume on the Sonos Playbar when the TV is off. Crazy. Just spent three hours on chat and a phone call with Sonos and no solution
+18Since this thread mentions your problem might lie with your TV, did you contact LG?
+18What do you mean by “controls"?
+18So did you only buy a new remote or did you buy a new TV?
Just a new remote. The old one still adjusts the volume on the Sonos. The new one adjusts the volume when the TV is off, but when the TV is on it doesn’t. Someone who has exactly the same problem solve it via making some adjustments in the Sonos app ( as did i with my initial remote controls) but i can’t seem to get it right.
+10The magic remote only uses IR when it is unpaired or the paired device (TV) is off. Otherwise it will use RF/Bluetooth. From LG website:
The LG Magic Remote is primarily a Bluetooth/RF device and cannot be permanently locked into an IR-only mode for the TV. While it emits IR for specific power commands or when unlinked, true IR-only control requires using a standard traditional LG infrared remote.
This explains why the remote will work with the PlayBar when the TV is off as it is reverting to IR to the point where the TV is on and actively paired...
Except for the fact that the original LG remote works the volume when the TV is off and also when it’s on
+10Except for the fact that the original LG remote works the volume when the TV is off and also when it’s on
How old, how original, how magical?
🤷🏼♂️
Is the old remote no longer linked to the TV? Can only one remote (the new one) be linked to the TV in “Bluetooth/RF” mode? It seems like the old remote is now operating in IR mode. (If it’s also an LG Magic Remote.)
“While it emits IR for specific power commands or when unlinked,”
Unable to adjust the volume using the LG Magic Remote | Sonos
+10What model/type is the 'old' remote & TV?
+18Please define “doesn’t function properly”? With your Playbar? With your TV?
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