Home theater

Hello, I just upgraded my Arc ultra and 2 Era 300 to sub 4. Unfortunately the bass from sub is very weak even after Trueplay adjustments. Frankly speaking bass is better without sub4. Increasing sub volume to 11-12 gives similar bass experience than arc and era alone. Something is for sure not right here. I will be glad for any suggestions

I have issues with the sound sync on a certain channel (TV4) in Sweden when I have my Sonos system connected to my TV (Samsung S90D).  The problem is quite random and will usually appear after the commercial break. If I change channel and go back again the problem will disappear.  I have tried to use both Ethernet and WiFi connected to the Arc Ultra with a good connection but it is the same both ways. If I disconnect the HDMI cable from the sound system everything seems to be okay again. I have changed the sync settings in the software but the problem will remain.  Any idea what can cause this sync issue?     

Hi, please can you look into developing your portable speakers so that they can be paired to the arc soundbar to achieve a surround sound system. Getting power to rear speakers is not possible so a battery powered speaker pair would be a game changer and open so many more options to create a bespoke surround system. Would this not be a simple software patch for the portable speakers? Thanks 

Hello,New here and not exactly an audiophile but have a question about my setup!I have a new house with six passive B+W ceiling speakers in the living room / kitchen (I think potentially overkill with six) and a sonos beam 2 for the TV (and a One if needed). I need to buy an amp for the spakers. I’m unsure about spending the money on a Sonos Amp, but I do like the idea of everything being integrated. Especially if the Amp can use two speakers as the TV surround -that would be a game changer. But if I went down that route, does that completely rule out the other ceiling speakers for music listening (even when I’m not watching TV?) That would be a shame! I’ve seen that I would have to get a second amp for music, which I’m not going to do.I understand that the Amp may only be able to safely power 4 rather than all 6, but 4 would be better than just having 2 for music!Thanks!Tom

Hi all,I can't find an answer to this question that will work specially for my desired set-up so hoping for the community's guidance.I've just bought a BenQ TH585P projector and Beam gen 2 on the basis that I believe a matrix switch with ARC functionality can be used to deliver sound from the projector to the soundbar. This specific projector model doesn't have an ARC HDMI port.I've been playing around for ages and simply can't get audio from the soundbar. Please can I have your suggestions?Current set-up that's playing audio through projector's awful speakers:- matrix switch HDMI out 1 to projector - matrix switch HDMI out 2 with ARC toggled on to Beam soundbar- Firestick into matrix switch Seems pretty simple to me that this should work but clearly I'm wrong!Thanks in advance for your help,Jack 

I currently have a Beam 2 connected (HDMI eARC) to my TV with 2 x Play 1 set up as surrounds (additionally I have 2 x Roam 1 in a stereo pair in the same room).My son in law has just upgraded his Arc with an Arc Ultra and is giving me his old Arc.I am thinking of replacing the Beam 2 with the Arc (connected via HDMI eARC to my TV) and combining that with the 2 x Play 1s then using the Beam 2 stand alone behind the settee in the same room as an additional speaker.Is this possible? Will the Arc and Beam2 interfere with each other? or should I just use the beam elsewhere / sell it?

I have connected my beam gen 2 and my 2 era 100s to my Hisense tv, the hdmi is connected to the correct arc connection, the picture is fine for a while then goes off it’s very pixelated then freezes, when I switch the Sonos products off the sound works fine through the tv, I have tried different hdmi cables and the problems still there

Bonjour j'ai une playbar gen1 qui a toujours été relié à la TV avec la fiche optique sauf que je viens d'acheter une nouvelle télé et celle ci n'a pas de port optique.Comment je peux faire pour la relier à la télé ? Merci 

I have a Playbar, Sub, and two Play 1 speakers. Recently, although appearing connected in the app, the Sub and Play speakers have not worked - I only get sound through the Playbar. I’ve deleted all the speakers from the network, factory reset and then added again, but with no luck. The app says they’re connected, but I get no audio. Any suggestions as to what to try next?Thanks. 

Hi I was recently conned buying what I thought was a new Sonos soundbar on marketplace .. it looked like the box was unopened however a month later I opened it to find it doesn’t work .. it won’t power up . I know without looking it’s hard to tell if it’s worth trying to fix .. I’ve already lost $350 so don’t want to get hit up for that again . Should I just accept defeat ? Is it worth anything to anyone ? 

Hi. I have a Beam, Sub Mini and two Play1 for surround sound.  All speakers work with music and appear as one group. However during TV playback, the two Play1 speakers just have a light static noise. Sub is working, as is the Beam. TV playback is showing as 5.1 surround. Any ideas? Thanks 👍 

I’m a very satisfied user of Sonos, having a surround system with a Beam and two Era 100, plus two other Era 100 in other rooms. BUT… there is one thing that annoys me very much with the TV surround setting. There is no way to choose for a setting where the sound would come out in the same way from all the speakers. This means that when you look at TV shows, sometimes the sound comes only out of the front center Beam speaker when there is mainly speech, and then all of a sudden there is some background music in the show and then only it comes out of the rear Era speakers. Even worse when I listen to a music concert on TV, the speech (singing) comes only from the front center speaker (with some music) and only music is coming out of the rear speakers. Sorry but for me this is very disturbing and not at all the right music experience. So my simple question is to Sonos: just foresee a setting for TV sound where the sound comes out of all speakers unprocessed or unfiltered in the same w

I have Sonos arc + sub-mini + 2 ERA surrounds. Sonos arc is connected to LG TV UR8000AUA. when I play you tube videos - sound suddenly turns off. I need to go into tv sound settings to change the sound source. It will automatically switch back to ears sound source and then sound will come back.when I play Spotify music on tv the sound cuts off intermittently when the song plays.i have tried changing various settings but the issue never gets addressed. pls help

My arc volume is low when watching TV but perfect volume when listening to music.

How can I watch tv with sound muted and listen to Sonos radio at the same time?

Hello,  I have recently purchased a new LG G5 OLED tv and a new Sonos Arc Ultra and Sub 4 (+ 2 ERA 100s, not hooked into home theater, they are set up in a different room). I am experiencing audio skipping that is quite frequent and very frustrating. Sometimes it happens every few minutes sometimes 2-3 times night. It tends to be more frequent than not. It happens with anything I stream from my tv, does not happen if I have my xbox hooked up or stream music from my phone. Here is my set up. LG OLED G5 (2025 model), hooked up with Sonos Arc ultra and Sub 4. This problem has occurred when connecting to my tv both through bluetooth and hdmi arc. This issue has happened since day 1 out of the box.  To mention this issue did not happen with my new tv and old samsung sound bar, it only started happening with the new Sonos set up. I love the sound from the sound bar and sub, but the skipping is driving me crazy.

I've been using my Sonos 5.2 setup with an Arc, 2 Sonos One SL and 2 Subs for the last 4 years and its been working great.  I noticed that one of the Sonos One was not connected, decided to do a factory reset and connected it to the system, and it won't show up.  I thought I was doing something wrong.  Kept on redoing the whole factory reset until I realized that the Sonos One was getting added but creating a separate system.  I don't know why this is happening.  So I decided to factory reset all of the devices and connect them one by one.  First the Arc, then the two subs, then the Sonos One and lastly the other Sonos One.  All but the last Sonos One connected to the same system.  And this other Sonos One keeps creating its own system to connect to.  I have been trying to figure this out for the last 2 days and probably have been at it for 10 hours now.  Any help or suggestions will be appreciated.  I have restarted my network, rebooted my modem and router to no avail.

In our Family Room, I have an Arc, a Sub, and an Amp (connected to two Yamahas) to complete a surround sound system. When having guest over, I often want to have music play throughout the house, including in the Family Room, but have the TV (muted) playing a sporting event. On a few occasions I’ve lucked into this setup. But I’d like to know the proper way to make this happen when I need to.

I had two play 3 speakers in my “Living Room” set up with surround sound. For some reason one speaker disconnected from the system and I reconnected it HOWEVER it did not go back to “Living Room” it created a new location “Living Room 2”. Now neither speaker talks to each other to create surround sound. How do I move the speaker to the “Living Room” zone and then reset both so they create surround sound. I tried unplugging and rebooting the speaker however every time I attempt to drop it in the existing “Living Room” grouping it goes back into “Living Room 2”. I tried several times and am toast. 

I cannot get the studio pair of era 300’s to work in conjunction of the existing theater system

Hallo all.I recently bought a Beam (gen 2), mini-sub and 2x Era100. Beam connects fine most the time, mini sub connects but doesn’t link or register so doesn’t make sound. When I attach the eras, they connect and can play music. When I try to play the same music on all three (without mini sub), it won’t let me. And it keeps saying cannot connect, please try again later.generally speaking, the whole system seems to be intermittently connecting to whatever it chooses. we don’t have a wifi extender, but we do have smart bulbs and plugs that use wifi connectivity.any ideas…? Would be super appreciated! :-)

Tinny, Metallic, Physically Painful Audio on Beam Gen 2 After Several Months of Use – Am I Going Crazy? Hi everyone,I’m having a really frustrating issue with my Beam Gen 2 and I’m hoping someone here has experienced something similar or can point me in the right direction.After about 6–8 months of use, the sound quality suddenly becomes extremely harsh and unpleasant, especially when using Audible or Spotify through the Sonos app. Voices take on a tinny, metallic, almost “radio-crackle” distortion, and the highs become so sharp that it causes physical ear pain and worsens my tinnitus, even at low volumes. At the same time, the mids become barely audible, and the lows turn into a solid wall of sound, almost muddy and overpowering.This has now happened with two different Beam Gen 2 units, both showing the same symptoms after several months both at 6 to 8 months. I’m using the Beam connected to an LG C4 via eARC HDMI. I’ve already tried all

As the title says, I tried hooking up my Hisense 65Q9G to the Arc Ultra via ARC and have not been able to get 5.1 to come through properly. If I set the audio channel to in mpv (video player) to stereo or 2.1 the sound seems to come through fine, but when 5.1 is sent to the TV centre (or front in general) channel audio is missing, so dialog are notably absent. This is when the source is my desktop, which was sending 5.1 DD successfully to my old Denon AVR. Playing a video from the TVs Prime app seems to work (5.1 surround), so it seems the issue may just be a failure to pass-through, rather than not being able to provide the data to the Sonos via ARC at all. Does anyone have any experience with this or similar “old” TVs with ARC? It is starting to look like my only option if I want to stick with the Sonos setup is to upgrade to a TV with eARC (with confirmation that the particular model actually handles external pass-through properly).PS: ARC is indeed selected in the Audio m

Are there any speakers or a sub that can be paired original arc?

I have the beam soundbar connected via HDMI (eARC), with a Sub Mini connected wirelessly to the beam.   Each time I turn the tv off, the sub disconnects from the Beam.  I have to unplug the Beam, then power it back on - the sub reconnects.  Any suggestions to keep the Sub Mini connected to the Beam?