Skip to main content
Question

Sonos SL One no sound

  • September 22, 2026
  • 3 replies
  • 26 views

Hi all,

I have a SL one which has been part of a home cinema for just over 2 years. The other day the speak looked like it was stuck in a update. Clicking once and then flashing from orange to white. I left tjis for most of the day and then followed all the support online. 

Reset power, check updates, reset system, reset network, and connect via ethernet. I think I have tried everything. I can control the cinema volume via the speaker. I have tried playing direct to the speak and again no sound. Currently the white light is on solid as normal. It seems like an update has killed it and if this is the case, should I be paying for a new one myself or has anyone got any magic fix.

 

TIA Dan

 

3 replies

buzz
  • buzz
  • September 22, 2026

Avoid Factory Reset without further consult.

Had you Factory Reset the unit? Is it a surround speaker?

Airgetlam
  • Airgetlam
  • September 22, 2026

Frankly, the part about controlling the volume of the cinema makes no sense, unless it is part of a surround pair. But playing ‘direct’ to it wouldn’t work anyway, if it was a surround speaker, those functions are turned off when a speaker is used as a surround…all of them, Sonos, Bluetooth, AirPlay 2, Spotify, they’re all turned off when a device is (nominally) set up as a surround. 

Have you tried to call Sonos Support to discuss it? What did they say? 

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
  • DavoEvo11
  • Author
  • Contributor I
  • September 24, 2026

My last resort of reset, Tried to play direct before adding the surround system again.

When not connected to the surround system. Played Spotify through the Sonos app, music counting down but not playing. Then added to the surround system again. connects fine. 

I am going call support Saturday because I am sure an update has killed the speakers.  

Terms & ConditionsAccessibility statement