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I’m playing music to my “wired” Play 5, from my local “Music Library” located on a Synology NAS (also wired) and every few songs the music ends abruptly about 5-10 seconds before the song finishes.  It’s really jarring and has only recently started occurring.  My system is up to date and I’m predominantly using the Desktop App.

That does seem odd, and troubling. I’ve not experienced this on my playlist, stored on an NAS. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


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