Skip to main content

General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 2,104 Topics
  • 17,108 Replies
Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1
2105 Topics
K
KillygirlContributor I
posted in General feedback and conversation
Alarms “Missing” in iOS app 80.20.34

If you are missing the Alarms tab in the iPhone iOS app normally found in Settings, here is one possible reason and solution:Location permissions is off therefore the Date & Time time zone is not set. This will result in the Alarms tab disappearing from your system settings. You can either set location permissions to either “while using the app” or “always on” in your iPhone settings  OR manually set your time zone, within the Sonos app, in the Date & Time tab found under Settings/General Settings/Date & Time.  It took me hours using Chat support and Phone technical support (including uninstalling and reinstalling the app, restarting my iPhone, trying to set up Alarms on my laptop Sonos app (which did not work), sending diagnostics, amongst the many other failed attempts to resolve this issue) before I discovered the solution myself.  Hopefully this will save someone else hours of grief.   

120
K
Justin_21
Justin_21Avid Contributor I
asked in General feedback and conversation
Sonos endung part ership with IKEA? More bad choices

The IKEA speakers were some the nicest to add into the homes of so many of my friends and family.  It everyone wants giant piece of hard plastic sticking out. I loved the way the line vanished into the home. Very sad to see so is make this decision. Profits before people once again. 

345
Airgetlam
S
Siegfried_4Contributor II
posted in General feedback and conversation
Huge Shoutout to Sonos engineers/developers!

The last player update 85.0-64200 and the corresponding app updates is a huge improvement on my network. (I'm using SonosNet as WiFi in-case it matters)I'm not even exaggerating game changer!Past updates in the last few months already improved Spotify to some degree (volume changes, seeking in tracks, switching to another track all just work now and as expected), but now/since the last update the app loads speakers directly (instead of taking 40 seconds or over a minute for some of the speakers in my setup)Grouping speakers works everytime and fast now. Starting playback is almost instant. Volume changes are pretty much instant and work reliably in the Sonos App! Spotify volume changes also improved and are probably as fast as they can be. I am very very happy right now!! ❤️Huge Shoutout to every engineer and developer putting in the hours over the last year.Sonos is working on par compared to last year maybe even slightly better. The Spotify Connect integration most definitely fixed a

806
U
J
JojabesilContributor I
asked in General feedback and conversation
Spotify Sorting

Do you have a plan to enable on Spotify playlist inside Sonos app de sorting of the songs for example, by added day, artist name, etc ascendant and descendant like in Spotify app

242
controlav
R
RubberduckerContributor I
asked in General feedback and conversation
issue with sonos shop and communications

I purchased an on the move set in olive (roam and move 2) from Sonos AU, shipping on the roam was quick and efficient, But… i didn't hear anything on the Move 2,  after a week or two i emailed the support asking about an ETA and if there was an issue. Days later i got and response saying that they had an innovatory issue, and they are waiting for more orders, they are happy to send one out when they get them in (in olive) or i could change my order for a black or white. when i reiterated the question around the ETA they went radio silence, and i haven't had a response since. I’m feeling very disappointed, around the whole experience. lack of communication from order to the issue with the order to the lack of responses when you reach out.  Any one else had similar issues? 

322
R
H
HypsenContributor I
asked in General feedback and conversation
Qobuz Connect

Hi, Do you know if Sonos will support Qobuz Connect ? The Qobuz app has some features that the Sonos  app does not… Thanks.

594
H
J
JoshG96Contributor I
asked in General feedback and conversation
Multiple use Sonos

Is it possible to have 3 different Sonos systems and have potentially 3 different types of music playing. And, all off one account (ie. Spotify) I know you can use Spotify on Sonos, but is it possible to play 3 different music playlists, at one time, in 3 different rooms?Thanks! 

547
jgatie
R
richburdonContributor I
posted in General feedback and conversation
Is this a dead company? Where is the app development?

After firing the CEO due to the app rollout disaster, is there a new team in place or is this a dead company? The app is still basically a home hobbyist app -- 10s delay to select anything to play. Pretty much always broken when trying to manage a large multi-zone set-up. Please just open source the stack and let someone else take over. I’d like to build and open source an alternative controller.  

15710
S
P
Pjs1100Contributor I
posted in General feedback and conversation
horrible connectivity issues. spend more time plugging and unplugging sonos speakers than listening. so tired of it.

I have spent thousands on amps, speakers, bars.... the connectivity issues are always a problem.  I call support, guess what, I know more than they do. Im sick to death of not being able to use my system. They should team up with Musk and put them in Cybertrucks. Take it all to the dump. Sonos is a dying company. Don't buy their worthless products. They simply don't work. 

634
buzz
G
Guacamole JonesTrending Lyricist I
asked in General feedback and conversation
Sonos Return/Replace Issues

I’m just curious if there is a system issue, or an issue with the company right now?  my first experience with my issue was very good and I truly appreciate the support Sonos gave me.  Kudos.   the follow up has been terrible, however    no communication, no action, and repeated wait 24 to 48 hours and we will contact you along with throwing the word expedited review around    this has been really subpar customer service, which is ironic because the initial customer service I got was excellent     I think Sonos is a good company so I’m just wondering if there’s issues right now   Just be honest about it and we’ll work through it

14218
G
N
NbaContributor I
asked in General feedback and conversation
Sonos? Niemals mehr!

Sonos? Nie mehr. Ich bedaure den Tag als ich für etliche Tausend € das System gekauft habe!  Moderator edit:Google Translate-Sonos? Never again. I regret the day I spent several thousand euros on the system!

321
Smilja
B
Body79Contributor I
asked in General feedback and conversation
i think i hate Sonos

I bought an ultra arc sound bar and sub 4 hoping to replace my old hifi setup. AirPlay now doesn’t work. Even direct via the Sonos app has just stopped working tonight, randomly. Unbelievable. Sonos is total spin. 

512
Pools-3015
M
Mark_108Contributor I
posted in General feedback and conversation
How would I connect my sonos system to my existing amp?

I have connected my record player to my sonos, which i have done already, only thing is i want to add an amp to i control the volume etc from the amp under the record player amp, how do i get it to connect i tried to add the amp, but the sound plays through it fine,  but the controls have no impact, all just redundant :-( so no point it being there. I had the recorded player plugged into Aux 1. and then the line out cables going to the play 5. the record player has a pre amp which i switched off and then after doing that no sound came from the player. I really have no clue what i’m doing so any advice would helpful. Please be kind.

373
AjTrek1
O
OZMattBContributor I
asked in General feedback and conversation
Sub Audio Settings

Is there a way that you can set the sub audio settings to a preference for Music or TV input? Ideally I would have the sub set at 0 while watching TV/Movies and when swapping over to music the sub setting automatically adjusts to 3 as a set setting instead of having to go into the app, settings and changing manually.

525
O
R
rgrammaContributor I
posted in General feedback and conversation
Feature request: Light mode on Sonos web app

Hello Sonos Team, I’ve got a feature request for you: Please consider adding a light mode for the Web App.Thanks!

312
N
A
ABSOLUTELY PISSEDContributor I
posted in General feedback and conversation
S1 APP UPDATE

DON'T UPDATE THE SONOS S1 APP. IT CREATED A POPUP i COULDN'T GET RID OF WHICH PREVENTED ANY SYSTEM CHANGES TO MY LAPTOP. COULDN'T UNINSTALL ANY APP...POPUP...COULDN'T RUN DIAGNOSTICS...POPUP...HAD TO RESET THE DEVICE TO ORIGINAL WINDOWS 11 AND LOST ALL FILES AND SOFTWARE. SONOS COULDN’T HELP AFTER THREE SESSIONS, NORTON COULDN’T HELP AFTER THREE ATTEMPTS, MICROSOFT COULDN’T HELP AT ALL. THE POPUP ASKED FOR AN ADMIN USERNAME AND PASSWORD BUT NO PLACE TO ENTER A NAME AND MY SONOS PASSWORD WHICH WORKED AT THE WEBSITE SIGNIN DIDN’T WORK. BEWARE,YOU HAVE BEEN WARNED. SONOS SUPPORT IS MANNED BY INEPT AGENTS.

18218
R
A
ABSOLUTELY PISSEDContributor I
posted in General feedback and conversation
APP UPGRADE DISABLED WINDOWS 11 - REQUIRING COMPLETE RESET

After running the upgrade because of error 913, whenever I tried  to remove a program a dialog box would appear blocking the uninstall. It would appear also when running any system diagnostics After many unsuccessful calls to Sonos, Norton and Microsoft the final recommendation was to reset the computer. I lost all of my paid for software and three days of my life trying to get help before doing so.Sonos is responsible for this by making profit their main goal releasing untested software with complete disregard for the customer. Shameless. 

381
106rallye
O
onomikoContributor I
posted in General feedback and conversation
Connectivity is garbage. I didn't pay $$$ for frustration.

I pretty much never complain in forums but I can’t just accept this any longer. We’ve had Sonos since forever and connectivity has only gotten worse. From losing home screen access to now when it just takes its sweet time to connect, if at all. I’ve counted a full minute before the app responds and sometimes it just can’t find the system. When you’re trying to mute the tv, that’s pointless. When you’re trying to change songs, that’s pointless. I’ve tried reinstalling, the web app, different devices, prioritizing the connection. Nothing helps. Our home is TINY and kitted it out fully so forget about telling us there is interference. Every other device--and we have many--work just fine. Connectivity is the BASIS of this system. How is this a viable business at this point? We’ve sunk all this cash in and feel fully ripped off. The frustration in our house, including with our guests, is ridiculous. I know this is a champagne problem but it’s also commerce. We PAID for this top-line system

662
R
H
HugoBossContributor I
posted in General feedback and conversation
Sonos: From Gold Standard to Roach Motel

I’ve been a Sonos customer since 2006 and invested in over 20 devices. What used to be a bulletproof, plug-and-play system has morphed into a buggy, feature-bereft circus of broken firmware and half-baked updates and lies.The Sonos app crashes constantly, refuses to load song titles, and loses connection mid-playback, forcing repeated reinstalls and resets just to regain control.  My music library gone, wifi disable gone, radio gone. Multi-room grouping is a dumpster fire—speakers vanish from the app, playback falls permanently out of sync, and the only fix is a hard reboot or speaker re-adoption. Firmware updates routinely brick older devices, SonosNet’s multicast spam chokes mesh networks like my TP-Link Deco X50, causing IP conflicts, dropped connections, and general chaos.I have never been able to connect Alexa or Google. What a f***ing joke. Moderator Note: Modified in accordance with the Community Code of Conduct.

472
D
S
Saint CecContributor I
posted in General feedback and conversation
Worried

This year I invested in Sonos by purchasing Era 300 speakers, an Arc and the latest sub woofer. I read this article and now I'm very, very worried. In a year's time there'll be no Sonos and all the speakers will have to be binned?https://hometheaterreview.com/the-downfall-of-sonos-a-trusted-names-fall-from-grace/

542
S
D
Dan B10Contributor I
posted in General feedback and conversation
Sonos failings

Is anyone else fed up with updates or Sonos... ‘period’ ?When i first purchased a few years ago it was easy to use and reliable !I have 5 products that i wished i never purchased.  Since app changes/updates it’s nothing but ballache my money will go elsewhere next time. I defo would not recommend to family/friends

421
Corry P
B
BravoOutcastContributor I
asked in General feedback and conversation
Waiting on RMA Return

I sent my Playbar away to Poland 2 week ago and received notification that it was delivered on the 15th April from UPS, however, I have had 0 communication from Sonos to say that they have received the unit. I have also chased via email and have heard nothing back. From the start of the RMA process until now has been over 3 weeks. Initially I had to chase a few times to get the label to ship the Playbar too.  Why is this process so dragged out?  

211
Corry P
W
WlochnessmonsterContributor I
posted in General feedback and conversation
replacement process nightmare

I was wondering if anyone else has had a problem with the replacement process?  A few weeks ago one of my Sonos components started sparking and shocked me while I was dusting the unit. I called customer service and after escalating the issue to llevel 3, I was promised a replacement. I wanted to prepay for the 1-2 day replacement but something was wrong with the system and I had to do a standard return. The warehouse sent me an email on April 10 letting me know my return was received and I’d be receiving my replacement in 1-5 business days. It is now April 22. I’ve not received a tracking number or my item. I called and emailed several times and have gotten the run around about needing to escalate the issue to the back office for review. This has been done twice and each time I’ve been promised to be contacted within 48 hours with a resolve to my issue. No call. No email. No package. Is there another number to call to get this resolved?  I’ve wasted hours trying to get assistance. Any

872
W
A
Andoman1234Contributor I
posted in General feedback and conversation
WHo wants to buy my Sonos sytem? Of course no one does..

I have absolutely had it with trying to use a system that is so unreliable I now find myself sitting in silence rather than go through the frustration of trying to get it to play. If I do muster the energy, and have a spare couple of hours to wait for support, I talk to someone who clearly has no clue and is just reading from the same material I can access. Not like the old days when they had excellent folk in support. But who would want Sonos on their CV now? This article says it all really https://hometheaterreview.com/the-downfall-of-sonos-a-trusted-names-fall-from-grace/. I have spent thousands on my products, and all ruined through the ego and poor leadership of one person. Having worked in IT I have rarely seen such an appalling distruction of a brand. I’ve just had friends over for Easter, and we ended up getting my little Bose speaker down to play. They were shopping for a system. Guess what is no longer on their list!  So what do I do? 

865
Pools-3015
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
Another read on how Sonos has been a huge let down..

https://hometheaterreview.com/the-downfall-of-sonos-a-trusted-names-fall-from-grace/?fbclid=IwZXh0bgNhZW0CMTEAAR6Y-K8n6OGNqUQ9l3oarTvWlOyvUdINZ-aNW3sPOvbrWrjeX3tUcISFoEJj4Q_aem_cVIYm8eZV7Q768Oh5jQgBw

450
Dogdad
Terms & ConditionsCookie settings