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Please correct me if this is already a function I’m unaware of, but it would rock if SONOS added the option to “play after last add” (when adding songs to existing queue). We can “play next” or “add to end of queue” but I find that most of the time I or someone else listening wants to hear specific songs in a row in the middle of an existing queue instead of having to choose each song to “play next” trying to catch the song as it ends or “add to end of queue” only, mainly to keep the queue as a whole intact and so you don’t have to babysit the queue as much while trying to enjoy your music.
This new update works!! My system is now responsive to radio channel changes and volume settings. Fantastic to have it back. Happy days 😊
I used to love Sonos. Worked right out of the box. Responsive app. Good enough sound quality. Now EVERYTHING is broken.App takes forever to load. On a good day I can play music on 50% of the speakers of my system. On a bad day 0%.PLEASE: there is nothing wrong with my WiFi. And, yes, I have reinstalled the system. I cannot recommend Sonos to my worst enemy. It would constitute cruel and unusual punishment.
Don’t make the same mistake as me or at least be warned and know what to expect before you go through the Sonos Warranty Return process.BackgroundI confirmed via Sonos support that one of my Arcs was defective. I bought (from new), 2 Arcs, 2 Sub gen 3, 3 era 300’s and 4 Era 100s. I also own a Roam. I would say therefore I am a “good customer”.Sonos support confirmed via online chat that I should return my defective Arc and they would provide a replacement (this was after submitting diagnostics etc etc). They sent me shipping labels for UPS and I executed dispatch on the same day January 3rd 2025 by UPS. It all sounded so simple and efficient - just what you would expect from a “premium brand”. I even called my retailer and told them that I wouldn't bring it back to them after all as Sonos will take care of it. My wife and I were delighted with the apparent simplicity and convenience.This is where the simplicity ended and I made the mistake of not doing my research and trusting in “Sono
Have all the software problems been fixed to an acceptable level ? I feel like downgrading back to S1 until things are sorted. But I did see somewhere that if you do this you cannot then upgrade back to latest software at a later date. Is this true ?
Hello. I am hoping this feature suggestion can be passed along to the appropriate team. I currently use a Sonos Amp in each room of my home. In each room the setup consists of:(1) device with a voice assistant (i.e. Amazon Alexa, Apple Siri, or Google Home) which is plugged into the RCA Line-In input of the Sonos Amp (1) TV which is plugged into the HDMI input of the Sonos AmpI would imagine this is a fairly common setup. The problem is that there is no way to interact with the Voice assistant, i.e. to ask the time or the weather, while the the TV is on or while the Sonos is playing an internet source such as Apple Music. Currently the Sonos Amp has the Autoplay feature but this is not ideal for voice assistants because it requires the Amp to switch back and forth between audio sources. Therefore the feature I am proposing would be as follows:Add a setting within the Sonos mobile app so that the User can choose the option to mix audio sources together. The user should be able to togg
I purchased a record player just before Christmas. It is the first product I’ve purchased from Sonos that I was unsatisfied with. I currently have about 20 speakers throughout the house and absolutely love the ecosystem. I have been trying to return this project 1 player for no less than 12 days. 12 days calling being told it will take 24-48 hours. At this point it’s almost comical. By far the worst customer service experience of my life. I will be purchasing from other stores in the future instead of Sonos direct. Absolute joke and still no help. 12 days and counting. Eventually the 30 day return period will be over. Can’t wait for that battle.
Dear Sonos Team,I am writing to express my profound frustration with the Sonos app on macOS. For over a year, the app has been unable to detect my Sonos speakers, rendering it virtually useless. Despite numerous attempts to troubleshoot—reinstalling the app, updating macOS, and ensuring all devices are on the same network—the problem persists. This ongoing issue has significantly diminished my experience with your products.I am not alone in this frustration. Many users have reported similar problems on various forums, highlighting a widespread issue with the Sonos app on Mac. For instance, a user on the Sonos Community forum mentioned that their Sonos desktop app stopped working correctly on their MacBook Pro, displaying a message saying, "Searching for your Sonos System..." and failing to connect.Sonos CommunityAdditionally, a thread on the same forum discusses how the Sonos app on Mac cannot see speakers all of a sudden, even after restarting the speakers, rebooting the Mac, and rest
Patrick toast and it’s about time
I ordered an Arc Ultra before Christmas 2024. It is now mid-January 2025, and I have not received my order or a viable status update. After three weeks the status still reads “Awaiting Carrier Pick-up”. I called customer services, and they told me they needed to launch an investigation which is frustrating. Clearly the item has not shipped. So, they are making me wait to get what I paid for while Sonos figures out what happened? Make this right Sonos. Your equipment is too expensive to make valued customers wait while you figure out how the order was botched. PLEASE FIX THIS.Let me be clear, customer service is obviously provided by offshore personnel, but she was friendly and tried to be helpful. I asked to speak with a supervisor and after a brief hold was told a supervisor was not available to speak with me. Again, I ask, why do I have to wat for an investigation of a paid order that never shipped?
6 speakers. Sonos app won’t connect to my music library. Speakers won’t stay labeled and sometimes music bounces from one speaker to another. I called support on 12/30/24 and was told I would be contacted for an appointment with tech support. No contact yet. Since that date I have chatted and phoned Sonos several times but no one will help because the case is escalated and yet I have no solution or contact from them. I have also contacted the NY Times regarding their review of Sonos speakers from 2023. I think they should publish all the problems that are occurring since the “update” of May 2024.
What are everyone’s thoughts on this? I believe it is a good decision that will help regain the trust of current and potential users.https://www.theverge.com/2025/1/13/24342179/sonos-ceo-patrick-spence-resignation-reason-app
DECEMBER 2024: AMAZON MUSIC NOT STABLE ON SONOS S2 App/System. Amazon Music SKIPS, STOPS PLAYING AND SKIPS TO NEW SONG IN THE MIDDLE OF A SONG when playing on the Sonos App. à So, I have had issues with Amazon Music playing on my Sonos system for about 2 months now. While streaming Amazon Music thru my Sonos App à All my speakers cut in and out (stop playing), and switch songs in the middle of a song. I’ve tried everything known to man to correct this including everything the Sonos community has recommended. So last week, I gave in and called Sonos Support and after waiting 45 minutes to talk to someone, lucked out and got a nice and intelligent Support Agent. We worked together on all aspects of the system and ended up: 1. Removing my Sonos Boost (found out that I don’t need it anymore), 2. Moving one of my newer SonosOne Speakers next to my Wireless Router (wiring it directly into the router). This newer SonosOne speaker (wired into my router) now serves as the main control
