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SETUP: Boost and Wifi, Sonos is working but wifi is disconnecting constantly (and loses History) system keeps playing

  • November 10, 2023
  • 8 replies
  • 322 views
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Sonos is working i have my system up and running on Boost and wifi (Boost wired) my Wifi setup is a Unify dreamrouter with wifi 4: 2,4 ghz enabled, the logs mention (see below) that every couple of minutes the wifi connection is lost and reconnected. Still the music steaming etc plays fine, what i see is that the history is gone all the time, like its has been powerless. 

I Tries to change the channels and place the boost in a more center like place in the house. please see below the messages i get from unify logs.

 

Best answer by ratty

There’s no obvious reason there why anything should disconnect from SonosNet, unless of course a crippling burst of interference washes through.

Since you have a Roam you can’t remove the SSID from the system.

Submit a diagnostic, note the number and give Sonos Support a call.

 

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8 replies

ratty
  • ratty
  • November 10, 2023

What is “Ton”? If it’s the SSID then those Sonos units shouldn’t be connecting to it in the first place, since you have a Boost. 

Go to http://[IP_address_of_any_player]:1400/support/review and screenshot the network matrix. Let’s see what that shows about the state of SonosNet.

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  • entjr
  • Author
  • Contributor I
  • November 12, 2023

What is “Ton”? If it’s the SSID then those Sonos units shouldn’t be connecting to it in the first place, since you have a Boost. 

 

 

Go to http://[IP_address_of_any_player]:1400/support/review and screenshot the network matrix. hi ratty,

 

Let’s see what that shows about the state of SonosNet.

hi Ratty

 

See Below, i could also try to remove SSID  “TON”

 

 

Slaapkamer (RINCON_F0F6C110872C01400)
Woonkamer TV (LF,RF) (RINCON_5CAAFDADF03201400)
Sonos Roam (RINCON_542A1B4346CA01400)
Logeerkamer (RINCON_000E5878558401400)
Woonkamer TV (LR) (RINCON_7828CAC20F1C01400)
Woonkamer TV (RR) (RINCON_7828CAC20F6A01400)
Woonkamer TV (SW) (RINCON_949F3E42889801400)
BOOST (RINCON_B8E9370C69B801400)
Network Matrix

ratty
  • ratty
  • November 12, 2023

You have to click on “Network Matrix” to display that content.

AjTrek1
  • AjTrek1
  • November 12, 2023

Sounds like the Boost is losing connection and your products jump to your router temporarily and back to the Boost when it reestablishes connection. Since Sonos is buffered you don’t have a drop as the disconnect/reconnect is two short to make a noticable difference. I’d d this:

  1. Power down all Sonos including the Boost.
  2. Remove the Boost.
  3. Log-into routers admin and check for firmware updates and run if available
  4. Do not connect the Boost
  5. Reconnect all Sonos 1 x1 and let them comeback 
  6. See if Sonos can run without the Boost

If a Boost is required:

  1. Repeat Step 1
  2. Re-conenct the Boost (let it come back)
  3. Repeat Step 5
  4. Test your system and watch logs

If problem re-surfaces. Run a Sonos diagnostic:

  1. Open Sonos App
  2. Support
  3. Submit Diagnostics
  4. Record the Reference number in your next post
  5. Call Sonos tech support

Bottom-line here is that the Boost may be defective.

Together Everyone Achieves More = T.E.A.M.
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  • entjr
  • Author
  • Contributor I
  • November 12, 2023

Here you go

 

ratty
  • ratty
  • Answer
  • November 12, 2023

There’s no obvious reason there why anything should disconnect from SonosNet, unless of course a crippling burst of interference washes through.

Since you have a Roam you can’t remove the SSID from the system.

Submit a diagnostic, note the number and give Sonos Support a call.

 

Ken_Griffiths

@entjr,

As an interim test, you could maybe try a different cable between your router and the Boost (always set the Boost at least 1m away from the router). Also consider changing the port you’re using with the cable, or even set the Boost aside and either try wiring a different Sonos product (just not a HT surround, or Sub), or …

As you already have the local WiFi credentials setup in your Sonos system, thanks to the Roam, you could even try running all on your routers WiFi signal instead and perhaps just see what you can discover, before going onto contact Sonos Support.

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  • entjr
  • Author
  • Contributor I
  • November 13, 2023

Many thanks for the replys!

I will try a different cable first if no change i will send the diagnostics an make the call!

 

 

 

 

 

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