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I ask Alexa to start a radio and she tells me that she is starting it but nothing happens even though it was working correctly the day before yesterday. Does anyone have an idea?

I am very disappointed with Sonos, because I spent 1700€ for an ARC soundbar and a subwoofer.And now I find myself with a system that works badly, because I have a Connect Amp from 2014. Something I have to control with App1 and something else with App 2.If I don't have my phone I can't adjust the volume of the associated speakers via cable.If I had known that I have to spend another €500 to be able to control the volume with the TV remote control, I would never have bought Sonos!Then I don't understand, you do a promotion to solve your problems but you force me to spend more, why don't you give me a refurbished one with a discount.I spent all this money, thinking of buying the top I find myself in an embarrassing situation, either I spend more money or I sell everything, because it's not manageable like this.has anyone solved differently?

My mobile device tells me music is playing on my Move but no sound comes out. New WiFi was installed four days ago. Move was working well before that, and seems fine now except for total silence! I’ve added it as a new product three or four times and all goes smoothly but still, no sound emerges. I’d be grateful if anyone could offer a new strategy to try.

When I ask “Hey google play abc on Youtube Music” it replies “Sure playing abc on YT music” but then puts on a completely different song. Sometimes it will get the artist or album right, but never the song.

My connect speaker stopped working and I cannot add it back to the system. Has blinking red light and will not clear with a factory reset. Sonos can’t see the connect box anymore WTH happened. My factory reset consists on powering on the connect box while holding the pause/forward button. Amber light comes on briefly, and then straight to flashing red. 

HiI recently had to update my home cinema composed of 1 Arc / 1 Sub Gen3 / 2 one SL. as the update would not go through, I reset all products individually, reboot my router and trued adding back each product to the same Sonos virtual room. The 2 one SL paired correctly with the system and updated correctly as well. I could pair them together as a stereo without problem. The Arc paired correctly and did not require an update. the Sub Gen 3 pairs corrctly with the system, connects to the wifi, but fails to be « added to the system » or to the « sonos account ». Can anyone help out?       

Hello all, I have home theater. One Arc with two sub (Gen 3) and two Era 300 for surround.  is it 7.1.2? or ?can someone tell me?   thx!

I just purchased the Move and with help from customer service downgraded the software. I was eager to hear it next to my aging system (Play 5 and various ZPs) but when I finally got it to work it paled in comparison to the sound of my Play 5 - little dynamic range and poor sound quality over all. I hear that the sound quality of the Move 2 is much improved but does it make sense that the 5+ yo Play 5 sounds much better? Any suggestions on settings or tweaks I can make are welcome. Thanks in advance! 

I have built in speakers in my new apartment and it’s sonos amp. I am trying to connect my tv to it and use it as surround sound. Is that possible?

Earlier this week I was leaving from the gym around 4am when I was attacked by two transient young men when the first perp attacked me the other climbed into my vehicle and swiped a good bounty of my belongings amongst them I'm pained to say was my Sonos move I worked an entire year of overtime to buy this wonderful device and to have it ripped from my possession in such a nasty traumatic filled rush is so debilitating and now I can't rest while listening to my music or at least have a negative reminder it's out there somewhere in some  encampment. Sorry to sound so why me but really wish I had some sort of location service 

I spend almost $2k on Sonos products and none of them connect to the App. It’s 2023 and there isn’t a simple way to connect. I’m about to get rid of this system. I’ve factory reset and synced my system 10 times and they keep getting deleted or the app keeps telling me to restore factory settings. Once I do, it shows up for 2 minutes then deletes the product. Seriously, why is it so bad?

I have an orginal play 1 that is connected to my wifi network but I cannot see it in other music apps such as spotify - any ideas?Thanks 

I use two Fives as a stero pair for music. Right between those is an Arc connected to my tv screen. I find the Arc sounds rather thin, so I would like to use the Fives to work in tandem with the Arc when watching tv. I know this can be done if you add the Fives to the same zone, but that would make the Arc play music as well which sounds terrible. My question is: can you use the Fives in two different zones?

Can the Sonos ARC support Lossless Dolby Atmos with Amazon Firestick 4K Max plugged direct into the eArc port of the Sonos Arc? To stream Amazon Unlimited Dolby Atmos content I will us an Android Client using Amazon Unlimited Music or DTS Playfi.  As of this time my only Sonos product is a pair of Play1 speakers. I would use these as rear speakers paired with the Sonus Arc, only using this for listening to Amazon Unlimited Dolby Atmos catalog. For the rest of my Hi-Fi and Home Theater environment I would keep an exiting hi end HiFi configuration that supports large room speakers for 2 channel and 7.1 non Dolby Atmos, I have   physical HD and streaming audio content that I want to keep separate from the Sonos Arc Dolby Atmos Audio streaming plan Id rather not replace my  TV,  AVR or any of the components for my DVD-A, SACD, BlueRay, DVD, CD, DAC or 2 channel streaming  configuration. It's all in the same room with Wifi Router with GB bandwidth but Is rather not disturb the apple cart ju

If I am watching something on Apple TV through Beam in my living room I can group the IKEA symfonisk in my bedroom and it works great. But if I try to group the Five in my office or Roam SL anywhere it sounds like it’s skipping or something. Hard to explain but definitely not listenable. Any ideas?

I’ve had Sonos for many years. Generation 1. I use Sonos controller 1 on laptop and phone. the music library is held on a Diskstation NAS drive (Z drive). All has worked fine through a previous laptop and windows upgrade to 10.When I got the new laptop the Sonos was working and finding music on the NAS drive. I couldn’t however manipulate files and folders on the Z drive from file explorer. After a few days I fixed this (it was technical and I cannot remember how). But this fix coincided with the present problem that Sonos cannot now access my music from either the desktop app or the phone app S1 controller. I can see the music library. Searches work and I then queue up the music (it goes in to the queue for the selected room). But on hitting play a message pops up saying it can’t find the file.The sonos speakers themselves are working if for example I play radio or connect spotify.I did momentarily get the access back. I uninstalled the phone app and (coincidentally?) when I opened th

The Windows app has a massive bug adding songs to playlists from a local library.  I have five Sonos playlists (not Spotify playlists). I store my music on the same Windows PC where I run the Sonos windows app.  Here is how you can reproduce the bug:In the Windows app, play a song from my local library. Then click the “i” and then “Add song to Sonos playlist”.  The next screen should show the list of playlists, but most times the app does not show the list of playlists and instead shows a message “No playlists have been added to your Sonos Playlists yet”.  But I have 5 playlists, so it is wrong.  If I click “i” and then “Add song to Sonos playlist” again it will usually show the same wrong message.  One time in 10 it works, and shows my playlists.  So basically it is unusable to create a playlist in the windows app.  Has anyone else experienced this?  I have searched in the community and did not find others with this problem (though frankly I find the search algorithm in the community

I purchased a T1 Phono SB turntable from Sonos and am trying to connect it to my system to play vinyls.My current setup has two roomsMedia Room (Room 1), is setup with an Arc, Amp, Sub and rear ceiling speakers; The speakers are connected tot he Amp. Patio (Room 2), is setup with a Move that I can “move” around the house.I connected the turntable to the Amp and tried to look endlessly for this “Line In” to show up, but have not had any luck. I’ve tried both on an Android and iOS.Need help, before I return the Turntable back to Sonos.

Hi I’ve several Sonos amps plus in-ceiling speakers. None of these speakers are voice enabled. Can I use an Amazon device such as a “Dot” or “Echo” to control the music?if this is possible what is the best device ? thanks. 

Hi, I have recently added a Roam to my Roam SL. Tried every way to stereo pair them but the app will just not recognise them as a pair. If I try Airplay from my iPhone I can get one or the other to work but not both at the same time.The Sonos website suggests to name them name them in different rooms. I can name the Roam but not the Roam SL.Am used to Apple products that just work. Can anyone help?

 okay, after years of having Sonos work okay it is now playing up, a lot. Dropping out, iOS and Mac controller not connecting, Spotify unable to add tracks, unable to update Sonos on Mac without reinstalling every time. This is getting annoying and would like it sorted, and before you ask yes I have turned it all off and on again on multiple occasions and reinstalled it and yadayadayada. Make it work, it used to and now doesn't and I have not changed anything. I don't know if there is now an issue between Spotify and Sonos but it wont play any my playlists through the Sonos app but will through the Spotify app but that is only a half-fix. 

Is it worthwhile or possible to connect a legacy Sonos system to a new ARC system?

My Beam Gen 1 worked fine connected to an old Sony TV through the Sonos optical HDMI adapter, but was recently moved to a new Samsung QN55QN90BAF TV with eARC. I removed the optical adapter and plugged the Beam into the eARC port, but my TV doesn’t appear to recognize the connection.  Am I doing something wrong or is the Beam Gen 1 just not compatible with eARC?. 

Cannot connect to Sonos system any longer

I have an old goodmans turntable and I am trying to connect it to my play 5.The turntable has this connectionAnd I have thisBut I'm not sure if this the right connector any help would be appreciated