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Yesterday ABC Radio National stopped playing on Sonos 1. Did the standard checks… it will play on a standalone Sonos 2 speaker, and all other stations still play on both 1&2. I’ve tried using Sonos Radio and RadioApp (I know it was taken off TunedIn a while back).  when i try through SonosRadio nothing happens, when i try through RadioApp it gives the ‘unable to play/connection is lost’ message - but i can still play other radio stations.

Arc volume has huge 5min lag using remote on TCL 55Q7C-UK, was all fine previously but now happens all the time , same is happening using paired virgin remote for volume. Using app is fine 

 I have a pair of Sonos 5 speakers I bought in November 2024 in Australia and brought to Ghana.I play music mainly from music I store on WD MyCloud-39PC9X NAS drive.  It played very well until about 7 days ago when it plays music stored on MyCloud drive erratically with the volume very loud at one instant, then no sound the next and then loud again. I tried playing music from my desktop drive and it was the same. However, it still plays Sonos radio well.  Can anyone help me fix it, please 

Will the Sonos Era 100 SL speaker fit on the Sonos 1 stand?

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

I'm from Russia. Lately, I've been having numerous problems updating my numerous devices (over 20 speakers). Are you blocking updates for SONOS devices from Russia? Or is this a bug on my part?

The Deezer app within the Sonos app crashes 95% of the time, as you can see in the screenshot. The other 5% of the time it works, it only lets me see my previously used playlists. If I try to access other playlists, I get another error, and I have to exit and reopen the app several times for them to appear. This happens on both iPasOS and Android.The other annoying thing is that shuffle is automatically deactivated every time you select a song; you have to press the button every time you manually select a song. Shuffle mode should always be active unless you want to turn it off.

I’ve just added my Era 100s to my Ray as surrounds. All good, even got the pleasant little jungle to confirm. When music is sent to my TV room, all three play fine but nothing comes from the Eras when using TV, even though I can apparently control the volume on the Ray using the control on the Eras, so clearly connected. Any thought folks?

I can't add Imported Playlists to the queue in the Android app from my Music Library.  This was working previously in the Android app.  Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version:  83.01.9

It’s disappointing that SONOS acknowledges that you cannot select a Group for an Alarm and instead instructs you to pick a Room and select Include Grouped Rooms. What if that Room is part of more than one Group??  The easier, more intuitive option would be to allow you to choose a Group for the Alarm, right?  And here is an additional issue I’m having with Include Grouped Rooms - a speaker that is not “included” in a room that is selected for an Alarm, comes on with that Alarm intermittently..?  Worst part of the issue is - it’s a 6AM Alarm that comes on in the bedroom when it shouldn’t.  That only heightens my frustration with this lack of feature/function when that happens.  Thanks for considering this enhancement. 

Since the October 6 system update, my Arc Ultra has to be turned up about 10 to 15 steps to get to the same volume where it was before the update.  Also, if I play my beam ultra at 45, I have to turn my Arc Ultra to about 60 to achieve the same volume.  This did not happen before the update.  I’ve power cycled, turned off voice enhancement, turned ON loudness and everything else.  The update botched mine.  Did it botch anyonee else’s Arc Ultra?  

Just read a very helpful thread on ERA300’s ceiling mount Vs In ceiling ….. I have the same issue. Probably easier than the OP on that thread. We have a rectangular room. But with a large triangular corner in glass. Long story, looks nice etc but not ideal for placing speakers.The front viewing wall is perfectly symetrical and has just been rewired so TV, sound bar and other components are perfectly centered as is the viewing settee. The viewing settee has a left hand and right hand 2 seater settee perpendicular to the main viewing settee.So everything is front is peachy. But the rear means the ERA 300 RHS would be over the arm if wall mounted. Not ideal. The LHS one not a problem. Can use floor stands but I’m thinking ceiling mounted on a Flexson and use SW in app to invert the sound? The flexson appears have a long reach such that it could be in a proper position in line with the Arc Ultra.This is the Flexson ceiling mount in question. not the prettiest but maybe works.Install is no

I’m considering replacing my Beam Gen 2 with the Ultra, however I cannot find adequate information on how I would have to mount it to my TV. My Beam 2 is mounted to my LG TV with this mount: Mounting Dream Soundbar Mount Designed for SONOS Beam Ideally there would be a mount that could attach to the existing brackets so I don’t have to remove my 77” TV from it’s swivel wall mount. I’ve not had any luck finding information about this. Ideas?.

I am unable to connect to my Play:5’s. I have restarted both my router and both Play’s to no avail; In Settings>Network>Wireless Networks then selecting my missing speaker and going through the holding the button on the back until I get flashing amber, I can’t then join the temp network  ‘SONOS’ to continue configuration, I am told I can’t connect to the network ‘SONOS’, then the process tells me it is connecting to my Play:5 but never gets anywhere - I am told that you can't exit set up right now’. The router is a new one, supplied by my ISP. I have previously had no problems connecting to and using my Play:5’s. I have a few other Sonos products to re-connect to my network, but have not yet had the opportunity to do so.

I have a serious and annoying bug from some time. When I switch on my TV, connected to an Amp, the Amp and all active speakers in my system sets their volume to 100% !It is obviously extremely annoying. Before, switching on the TV would have no effect on other speakers and the Amp would detach itself from any group. This is the intented behavior.I suspect this is a bug from lastest software release since nothing changed in my setup. 

All of a sudden my Sonos will no longer play WMA files from my WD NAS Drive.I can navigate to the folder/track etc.Song starts, i get approx 1 second audio and then nothing, track still shows as still playing.Leave it running i get sporadic audio for about a second every now and then.There is no changes to NAS, Router in terms of setup / config. Rebooted both, still the same.Have updated teh music library several times.Its the same fro all speakers, play 1, One, Roam, 300 etc.System quite happy to play FLAC Files, no change there.Any ideas, greatly appreciated.

When switching from TV swap back to TV audio the Sonos system does not to go to the previous volume level.So for example im listening to on my Sonos Arc and set the volume to 1 of 100, then I turn on the Ace Ultra and use TV swap, listen on the headphones then later I turn off TV swap or turn off the Ace Ultra, as soon as the audio goes back to the Arc The volume is now 30 of 100, blasting instant loud sound through the house!This kinda defeats the purpose of TV swap because when it's turned off the soundbar goes full ham and blasts loud sounds through the househope this is just a bug that can be fixed by Sonos? The Soundbar should remember the volume it's set at and not go to some random high volume when TV swap from the Ace Ultra is disconnected   Now I have a question too - when watching a movie from streaming service or Blu-ray that has Atmos audio, should I use Spatial Audio on the Ace Ultra? The headphones are receiving Atmos audio from the Arc, does it pass through surround audi

Anyway to delete or hide the continuous Apple Music issue pop up? It’s gotten old. 

Hi!2 weeks ago I downloaded The Sinners movie Blu-Ray Remux with Dolby True HD + Atmos 7.1 original audio. Before watching a Blu-Ray Remux file I always check that whether the icon in Sonos app shows "Dolby Atmos" so I confirm that the audio quality is the highest possible. I confirmed this for the The Sinners but had to postpone the watching part.However, today I have finally found the time to watch it but I have just discovered that instead of Dolby Atmos icon the Sonos app suddenly shows Dolby Multichannel PCM 5.1. Why is that? Has something happened in the recent days? Is it the software/hardware update?My set-up:TV: Sony Bravia XR 55A75KAudio: Sonos Arc Ultra + Sub Mini + 2 Ones SLExternal device for Dolby True HD: Amazon Fire TV Stick 4K (before commercial change adding "Plus")App used for watching: PlexHope someone can clarify because I don't understand what happened, 2 weeks ago everything worked like a charm.Thank you!

I'm thinking about upgrading my soundbar to the new Sonos Beam Ultra.My current setup consists of:Sonos Beam Gen 2Sonos Sub Mini2x Sonos One as rear surroundsFor those who have made this switch or tested this exact combo (i know its still a bit early?), will I notice a real, tangible difference when it comes to Dolby Atmos height channels and overall acoustic immersion? I’ve read some reviews on the Beam Ultra and it seems like a nice upgrade, but most of them did not include a decent setup, they only reviewed the bar itself. Any impressions, thoughts, or advice would be greatly appreciated!

HiI have Ace Ultra and I'm loving being able to stream either via Bluetooth or WiFi via the App. I have a question about the quality.Which would be higher given that I have an Android phone which supports Qualcomm aptX HD audio and access to Amazon Music Atmos and Ultra HD music. Will the BT link with my phone playing from Amazon music give me higher quality sound?I am assuming this would be the case as when I play music this way, Amazon is reporting the highest quality music being streamed to Ace Ultra. 

The Sonos Ace has always been too loud at its lowest volume setting with no acknowledgement from Sonos despite multiple posts here. The solution for Android users was to Disable Absolute Volume in Developer Options but Google has now removed this ability. Has the Sonos Ace Ultra fixed this issue?

Has anyone installed an older tv (2016 Sony Bravia XBR-65X930D) with the Arc ultra using a non-Sonos Optical Audio Adapter?  it is currently on backorder and inquiring to see if anyone has had any luck with successful installation?  

Hi,I have about 5 cm, but then i read 10 cm after installed. Is that an issue? The tv only goes half way over the soundbar.See my installation belowhttps://ibb.co/TBgVRPCN

I have ASUS AZ88U PRO router and it uses SMBv2 protocol, I prepared USB stick with some mp3 tracks in a dir called Music. The USB is plugged into the router and configured to be shared as MUSICSERVER1. When I try adding this as a music library on my sonos app on android it gives me //path does not exist or similar error I tried //MUSICSERVER1/Music as well with my router ip, both did not work Please help!