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Hi everyone,I’m experiencing an annoying rattling noise with my Sonos Sub Gen 2. The issue happens mostly during movies, especially in low frequency scenes with deep bass. It is less noticeable with music, but still present at times.What I’ve already tried: Factory reset Trueplay tuning multiple times Moving the Sub to different locations in the room Switching connection from WiFi to Ethernet (currently wired) The rattling still occurs regardless of placement or connection method.Has anyone experienced something similar with a Gen 2? Did it turn out to be a hardware issue or was there a specific fix?

Just read a very helpful thread on ERA300’s ceiling mount Vs In ceiling ….. I have the same issue. Probably easier than the OP on that thread. We have a rectangular room. But with a large triangular corner in glass. Long story, looks nice etc but not ideal for placing speakers.The front viewing wall is perfectly symetrical and has just been rewired so TV, sound bar and other components are perfectly centered as is the viewing settee. The viewing settee has a left hand and right hand 2 seater settee perpendicular to the main viewing settee.So everything is front is peachy. But the rear means the ERA 300 RHS would be over the arm if wall mounted. Not ideal. The LHS one not a problem. Can use floor stands but I’m thinking ceiling mounted on a Flexson and use SW in app to invert the sound? The flexson appears have a long reach such that it could be in a proper position in line with the Arc Ultra.This is the Flexson ceiling mount in question. not the prettiest but maybe works.Install is no

Is it possible to run the Beam Gen 2 directly from a TV that supports digital audio?  I’ve installed in a location that does not have Wi-Fi.

Hi, for the last 3 weeks or so Sonos is constantly dropping out and losing connection. Sometimes it skips through tracks, other times it just stops playing. I also can not connect to Sonos speakers via the Spotify app. This all worked before and we haven’t changed our internet setup. Is anyone else having this problem? What can I do to fix it? 

Sorry if this is the wrong place to postHello and good afternoon! I was curious if perhaps anyone on here may be able to assist me with an issue I ran into regarding streaming content and my Sonos play bar please. I have 2 play bars and a sub but I’ve only ever used them for music, however I purchased a new TV recently and I’d like to set up the Sonos system to work with the TV. The television is Samsung 85” model U8000F. Unfortunately for me the tv does not have a dedicated optical audio output for a cable connection to the play bar, so to overcome this obstacle I acquired a device called the Insignia audio extractor (links below)  in order to connect the play bar to the tv. The Tv does have ARC/EARC in one of the HDMI ports as well, but the extractor only supports EARC I believe. After I got everything set up I experienced difficulty with streaming content not loading/not working/strange error messages. I thought it was a Disney plus issue at first, but that wasn’t the only service I

At the end of each song, the volume comes Very High before transitioning to the next song? What cause that issue?

My old Playbar isn’t recognizing the remote on my new Hisense Model: 55QD7QF.  It worked fine with the LG tv remote that I just replaced.  I tried changing remotes with the S1 app to no avail.  Any suggestions are much appreciated.  Thanks for your time.

I have a Beam 1 with a sub mini and two Play 1s set up s surrounds. I am replacing the Beam with an Arc. Do I need to remove the surround set-up before doing so? 

I have a new (~3 weeks) Sonos Era 100 that has developed a digital ‘scratch’ sound when waking up the voice assistant. Whenever I say “Alexa…” I’ll get the chime and what sounds like a short scratch/static sound. The rest of audio playback is fine, music is unaffected, and I’ve not heard this same sound aside from using the wake word.Restarting the speaker didn’t do anything and I’m not sure if this is something I should initiate a return for, or if its a known issue with a fix.Ideas are welcome. 

Hi, I was considering the SONOS stands for the era 300 pair. However My ceiling is 10ft. Are these stands too tall? I currently have one sitting on a low surface and it sounds amazing. Getting a second.  Also it was recommended in their instructions to put it 8-10ft a part. I was originally hoping 4.5 ft guess this will be too short. Any advice? Should I go for the regular stands. Will I still have good immersion from Atmos Music?

Why is Sonos ignoring YouTube music as my default music service when I am specifying it as my default? It is not an acceptable service to default to Spotify when I have not chosen that as my default option. I have seen other queries dismissed by saying Youtube is not supported but obviously it is supported as a service and I can select it as my preferred service?So make it PREFERRED.        

When the speaker is charging a flashing white light appears, but as soon as the cable is unplugged the light goes off and nothing happens no matter how long the power button is held.I hadn't used the speaker for several years and charged it for many hours because of that, but it doesn't respond to anything - neither when charging nor without.

Hi all, I have tried updating my Sonos app, but the apple App Store no longer lists it as an active download, and doesn’t even have any reference to it. Does anyone know why?

This was working fine up until a day or so ago. Now when I say Alexa play “radio X,y,z” it starts to seem as though it will play back, but then says “hmmmm, it is not currently available” If I go into the app, whatever I have requested shows in the playback section, but paused, and if you hit the play button, it simple goes back to pause/not playing again. I have reset the whole thing, removed it from my Amazon account etc, but nothing has worked so far. Thanks for any help. 

Hi All,I just got a Beam Gen 2 for my living room (I’m living in an apartment, so the area is not that big) and I’m loving it. I want to improve the experience, so I want to get the Mini Sub or a pair of the ERA 100.In your opinion what will make more sense to get first, unfortunately I can’t get both now.I’m only watching movies or playing music, nothing really pro or specific.Thanks for the help!

Current alarm clock settings:- Select a "room"- Select "Include grouped rooms" I would appreciate it if:- Multiple rooms could be selected individually- A group could be selected that is already defined in the settings Room groupings change throughout the day, so it's necessary to check each evening whether the desired rooms are grouped so that the alarm will sound there.With these simple options as an extension, the desired rooms or group for the alarm can be defined precisely and individually. Alarm clock task for the development team:- Multiple room selection- Select group option* Additional task: Individual setting of the turn-on volume of the grouped speakers

Please stop the endless UI redesigns and pointless icon color changes (like switching between white and yellow for Night Mode/Speech Enhancement).Instead, focus on fixing core functionality. Right now, the volume slider box is completely broken — the touch target/hit-box is too small and it doesn't register immediately. It takes multiple attempts just to adjust the volume. This is a critical usability flaw for a premium system. Please fix the volume slider response.

Is there a way to turn the autopause feature off? I found it a bit 'sketchy' at times when wearing a beanie or hat of some sort. Which in these colder countries like Finland where i live is quite unavoidable to be without at times.  It 9 out of 10 times pauses if I turn my head a certain way if I'm wearing a hat. 

Hi everyone,I’m having an issue with my Sonos system after setting everything up.The speakers were successfully added and were working fine initially, but now they are no longer showing up in the Sonos app under “System” or “Devices”. I can still see some signs that they are connected to the network, but they don’t appear in the app anymore.I have already tried:Restarting the speakers Reinstalling the Sonos app Rebooting the router Checking the WiFi connectionBut nothing has worked so far.Has anyone experienced something similar where devices go “missing” from the app even though they are still connected? Any advice on how to restore them would be really appreciated.Thanks in advance!

Hi all. I hope you can help.  I have had a Sonos system successfully for ages, and recently added a Roam SL. on set up all goes ok, and works for a while, then it decides to drop off the system. It is visible in the app, but whenever I try to play something it states “connection timed out” and I can’t see the volume slider - just a thin white line. i have sky broadband with a deco mesh system. I have a Sonos product plugged directly into the router.   

Sonos app is working fine on iOS devices but not on MACOs. Have tried everything recommended by Claude for over an hour. Nothing seems to work.  Keep getting error message about a firewall issue. Claude think it’s a bug with Sonos and Apple not playing nice with Local Network connection networking issues.

Anyone else getting this? When you click the play triangle, it shows the square stop for a moment (which shows when it’s playing), and then goes back to the play triangle. The infinite mix channels are fine, but Live on 1 and Live on 2 are not working.

Hello everyone I’m new to the Sonos community and would like some guidance before posting my issue.I’m currently experiencing a problem with my Sonos setup after recent changes/updates, and I’m not sure if it’s a settings issue, network issue, or something else.Has anyone else faced similar problems after updates, and what steps helped you resolve it?I’ve already tried basic troubleshooting like restarting the system and checking my network, but the issue is still there.Any advice or direction would be really appreciated. Thank you in advance!

Since the firmware update on April 14 (player version 94.1-76070), CEC control between my Sony Bravia XR-55A90J and Arc Ultra is broken. Audio via eARC works fine, but:    1.    No volume OSD – changing volume with the TV remote adjusts the Arc Ultra volume, but the TV no longer shows the on-screen volume indicator. This works intermittently at best.    2.    No standby sync – when I turn off the TV, the Arc Ultra does not power down. Instead it stays on with a green LED (muted), rather than going into standby.Both features worked correctly before the update.What I’ve tried (none resolved the issue):    •    Factory reset of the Arc Ultra + full re-setup via Sonos app    •    New certified Ultra High Speed HDMI 2.1 cable    •    Cold restart of both TV and Arc Ultra (unplugged from power, 60+ seconds)    •    Toggling Bravia Sync (CEC) off/on with cold restart in between    •    Removing all other HDMI devices (PC on HDMI 4)    •    Toggling eARC and passthrough mode settings on the TV

Yes, I realize that this has been asked before, but with macOS losing Rosetta 2 with macOS 28, coming out in 2027, is there any chance of the desktop Sonos app being ported to Apple silicon?I primarily use the macOS app, and am not really looking forward to relying on the web app, since I live in an area with poor internet availability.