Answered

Good morning. I’d like to ask if you happen to be working on an outdoor model—similar to the Five—that simply needs to be plugged into a power outlet and can use the home Wi-Fi network (perhaps boosted by a mesh system). Thanks.

How do I delete one of the living room zones?

I have a Play5 in a 3x5m room and would like to add another speaker. Is the obvious choice another 5 or would that be overkill in a small room?Thanks

I love that I can use my Roku TV remote for the connected Arc soundbar to turn up/down volume or mute, but why are those the only 3 buttons mapped to use? I get that fwd/back buttons for next/prev playlist track skipping might not be as straightforward as it seems due to variations in TV remotes, but play button is pretty ubiquitous and it feels like a no brainer that it should be mapped to pause/resume playing music alongside existing volume controls.

I have an older Sonos system that uses the S1 app but I cannot log into the S1 app despite being able to log into the S2 app (which tells me is incompatible with my system) as well as the sonos website. I have my Playbar and one of my Play:1 external speakers both connected from the initial setup when I first got the system but the S1 app does not allow me to log in to “access more features” such as reconnecting my other Play:1 external speaker which has been disconnected for some time now and nothing seems to allow it to reconnect other than the S1 app.  

I have a Beam Gen 2 connected to a Sony BRAVIA XR-48A90K. About 90% of the time when I turn the TV on it does not detect the Beam and reverts back to the built-in speakers. If I go into the TV settings and change the output to Audio System it starts working. Is there something I can do so the TV reliably detects the Beam when I turn it on?

I have the arc ultra soundbar positioned as recommended by Sonos in front of tv to the correct measurements.I find that the volume level constantly drops while watching certain programmes especially music programmes where either the vocal or soundtrack is lower and the balance never seems right.i have tried various settings and I can’t find a good balance.the hdmi lead connects to the e arc port and the tv is an lg55 ultra hd model which is about 5 years old.i have tried tru play and adjusting the eq settings but to no avail.any advice would be welcome.

I’m thinking of buying a cinema sound sofa which runs of blue tooth. Will my Sonos still work if I Bluetooth my tv to my sofa?

I want to use my Beam Ultra with my PC. The PC has an optical out (using the Sonos adaptor), but only seems to work with PCM stereo. When playing surround  from Plex I get no sound. This seems to be a Realtek problem.I am trying to work around this while also using more of the Beam Ultra’s capabilities. The PC has an HDMI out, so I am thinking the FeinTech AX310 could help connect the PC to the Beam Ultra since it would provide eARC to the Beam Ultra. Would I be right in thinking this?Are there other options? 

I have an Arc, Sub Mini and Era 300 pair in my living room, and sometimes when I’m playing music through the Sonos app, it would be really great to throw something on the TV for visuals, but if I turn on the TV it will stop playing music and take control of the soundbar to output TV audio. Is there I way to temporarily ignore that, as if I had unplugged the HDMI cable? or if not can that please be a feature request?

I’ve just bought an Apple Watch and am testing the Lyd for Sonos software which works on the watch whilst I am still in the 14 day trial period. I find when I search for an artist or music I have in my Music Library the Lyd watch software is returning no results in my Music Library. Music is indexed and resides on my NAS wired directly to my router. All and any ideas to resolve gratefully received!

Maybe someone can share some insight on this..my house has Sonos in every room. Two rooms each have a Sony tv, Arc, sub, and two one SL’s. One of the Sony TV’s stopped showing the volume level on the screen. It was working but now does not.  Remote works as well as the Sonos app fine..just no level indication except on the Sonos app. The other Sony tv shows the volume level and as the other , both remote and app work…but shows volume level o the screen. Both TV’s have same settings as well as the settings for the Arc’s. Ive reset the tv and I’ve searched high and low with really no clear answers. Just throwing this out there to see if anyone might why it stopped. 

Often when I use Spotify and try to use Sonos to send the music to multiple speakers, it doesn’t work. Why is this? I can send the Spotify music to the Sonos speakers using AirDrop or use a separate Bluetooth speaker with no problem but when I try to use Sonos to group rooms, I get nothing. 

I updated my SONOS App on Wednesday.  It had obliterate my library. Here is the version I am running. Sonos OS: S2Version: 17.2.6 (build 86878270) I have tried re-adding and now get permission errors.  I had this same issue on February and spent hours on phone with SONOS support.  I ended up resolving issue on my own. I ma not having any luck this time.   Has anyone else experienced issues and what is resolution to correct permissions.  I have checked permissions and administrator, and everyone to set to Read/Write.  Sonos is added under Local Network with full disk access.   

Hello all,At some point I uploaded my music library to what was Google Play Music, which was ported to YouTube Music because Ens***ification.Those thousands of songs are accessible within YouTube Music’s app on my Android, but when I try to access them to play on Sonos I see only the ‘A’ albums and a few ‘B’’s.Is this a known fault with bands of lab-coat-clad boffins hard at work on a fix?Thanks and happy weekend to those who observe. 

  my patience is quickly running out. This happens almost daily.  What’s the solution?I am so frustrated with it. I’m close to sacking it off and replacing my entire system - and I have a lot of speakers across the house, which is pointless if the app doesn’t work!!!  

In my small living room I currently have a beam gen 1, two play5’s and a gen 2 sub. In another room I have two era300. Would it be sensible to swap the 5’s for the era’s or is it best to leave as is. Was also wondering if it would be worth upgrading the beam to the latest version. Any advice would be appreciated.

I am posting this after checking all the other posts related to this issue. After my speakers updated from S1 to S2, I was able to add the Music Library, but a lot of folders and tracks are randomly missing. I repeated this step at least three times with the exact same results. All files should be compatible and my library is under the maximum allowed limit. Please note that the main reason I had downgraded all my speakers to S1 was that none of these issues were present in S1. And I do not have time to become a test person for the SONOS technicians again, as it was the case years ago. Problem is, downgrading the speakers and adding the S1 system again is also a very lengthy process… Any solutions anywhere, after all these years?? Thanks. 

Why do my Move2 not work like my erra 300 surrounds. I get a lot of dialog that should come from the center through the Move2 pair. I’m using E Arc and Atmos. My other system of the arc ultra, sub 4 and rear erra 300 works perfect.

Hi,  my Beam Ultra is on the way,  I currently have the Beam gen 1,  along with surrounds and Sun Mini,  do I need to remove the surrounds/Sub or is it ok just to unplug my old Beam then add the Ultra to 'existing set up'. Don't really want to do a complete fresh set up  

Hi, I really hope anyone can help here, im going crazy soon :D I am having a persistent Wi-Fi problem with standalone Sonos One HAY speakers in my kitchen. I have tested two identical speakers in the same location, and the problem appears to follow the kitchen location rather than the individual speaker.My Sonos system consists of: Sonos Beam Gen 2 in the lounge Two Sonos One SL speakers used as wireless surrounds Sonos Sub in Lounge Sonos Amp in the dining room - connected to analog sounds system Two identical standalone Sonos One HAY speakers, normally used in the kitchen and bedroom Network setup: TP-Link Deco XE75 Only one Deco unit is currently in use, so the speakers are not roaming between different mesh access points One combined SSID for 2.4, 5 and 6 GHz 160 MHz enabled for 5 GHz All Sonos devices are assigned to the 2.4 GHz band in the Deco app, as recommended Mesh roaming is disabled for all Sonos devices The kitchen speaker is approximately 2–3 metres fr

I see a thread from two years ago regarding adding a mic mute feature for the Ace during phone/teams/zoom calls.Is this feature in the works? That's definitely a requirement for anyone taking or placing calls on the Ace or Ace Ultra.

I have a sonos system, two sound bars, a number of Roams, one of which stays plugged in, and 5 or so Symfonsk from Ikea speakers.here lately, when I open the app, it will only show the source that I last used, if the tvs are on they don’t show up until I delete the app from my apple device and reinstall it!  any ideas why?

I made a post about this about a month back when the pre-orders went live that my blue light discount was accepted but not applied and someone told me coupons were not normally added to pre-orders but I've tried it again these last couple of days now that the official release date has been reached and it seems there's still no discount to be had.... and as I've said previously I never had this issue before when purchasing the Arc Ultra ultimate set. Has anyone else managed to get a coupon to work?