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Who is our commercial account rep? We have questions about subscription offerings for our office building. 

We have had our Sono system for years and it's been great. We recently had a new router installed and I’ve been having troubles ever since.After doing some research online it looked like the wifi bands being synchronised may have been the issue as Sonos primarily operates at 2.4GHz. I have spilt the bands on our router and connected the Sonos and my phone to the 2.4GHz but I’m still having issues.Every time I try and play anything the error message “ Unable to play - network connection speed insufficient to maintain playback buffer” showsI have the two play 3’s and play 5 with a bridge but nothing is connected directly to the router as they are all quite far away from it Can anyone please help as it's driving me insane, especially as I thought I have cracked it! 

I’ve just spent 4 hours on both on the Sonos chat and then had to call to try and get my system up and running. I’ve upgraded my Vodafone wifi 6E router to WiFi 7 but can only get my 4 x ERA 300 speakers to work. I can’t get the Arc and any of my older speakers to work ie Play one (gen2) x 2 or play 3 and Play 5.At the end I was told no they won’t work as our speakers aren’t compatible with WiFi 7 except the ERAs. So I’ve now got a partly obsolete system. I would have expected to be told that within 5 minutes if that’s really the case not 4 hours later after exhausting every avenue. I also asked so if I upgrade to the Arc ultra will it work but apparently it won’t either , I find it hard to believe no one else has had this issue as im sure many people are upgraded to WiFi 7.Has anyone heard if Sonos are addressing this or anyone had similar issues ? 

Read online about Steven Wilson’s new HeadPhone Dust site that offers “pristine high-res & immersive audio”. Will Sonos support content from that website? From what I can tell, you have to play the audio through Plex, Infuse or Kodi. Offers high-res audio, 5.1 surround, Dolby Atmos & Binaural content.https://headphonedust.store/ 

On Android the alarm using the number keypad isn't staying open to set the timeSo is now useless.

Is it possible to pair my Denon RCD-M41DAB to a stero pair of Era 100s? At the moment it doesn’t register the speakers at all, I wondered if it might only be possible to connect to one speaker and not a stero set-up. 

Roku tv remote will not charge volume on my RAY soundbar 

Hi. I have been trying to play music on my Era 100 for a good while now, and it just won’t. It can connect to my phone, and my phone says it’s working and playing music through it, but no sound will come out. I tried turning it on and off, without any success. If it can help solving my problem, I’m using Spotify and am on iOS 18.6.2.

Can I add the sonos app to a second phone and then add my system there also? 

YouTube and Spotify both use Opus (Vorbis container) as their main codec, using AAC (MP4/M4A container) as a lower quality fallback.YouTube also only offers it's Stable Volume feature in Opus, via DRC. The current situation means it cannot be passed through to Sonos and needs to be transcoded first.Please add Opus, it needs minimal decoding power, is much more modern than either mp3 or aac, and is not patent encumbered.This has been requested for years now, two examples: - https://en.community.sonos.com/controllers-and-music-services-229131/why-is-sonos-ignoring-opus-support-6888615- https://en.community.sonos.com/home-theater-229129/how-come-the-application-is-not-showing-me-the-opus-codec-6882697 

I have a complicated issue. I have a 65” Samsung TV that is connected to my Sonos whole-house audio system via ethernet and a BINARY B-260-ARC adapter. When connected via HDMI eARC port to the Binary component, the resulting sound cuts out every 2-3 seconds. (Sound works fine when using TV speakers or when connected directly to a soundbar.) I have replaced all connected components and cables. Samsung has verified that TV is working properly. One tech told me that Samsung has a known defect that often causes intermittent issues with Sonos (unverified). Any thoughts on how to overcome this problem?

Hi All,  New Sonos ERA-100 set-up issue. I cannot get my cellphone to Bluetooth to pair will speakers.But!  But I have been able to do it with my laptop. My goal is to stream music from non-Sonos sources. Any suggestions?  Thanks! 

Hvordan ser jeg om min Amp leverer det Losless signal spotify kan levere? Min mobil og Ipad kan og når jeg streamer (via eget netværk) til min Amp så spiller den da, men om det er losless ved jeg ikke… Moderator Edit:Google Translate-How do I see if my Amp delivers the Lossless signal Spotify can deliver? My mobile and Ipad can and when I stream (via my own network) to my Amp it plays, but I don't know if it's lossless...

Hi everyone,I’m experiencing a high-pitched “beep / whine” noise when using the LINE-IN on my Sonos Five, and I’m hoping for some advice.Setup:- Turntable with built-in phono preamp- External phono preamp also tested (same result)- RCA → 3.5mm cable into Sonos Five LINE-IN- LINE-IN source level tested from low to high- Audio Compression: Auto / Compressed (no change)- Autoplay ON/OFF tested- Wi-Fi and Bluetooth devices nearby minimized- Different cables tested- Different power outlets testedWhat happens:- A faint but clearly audible high-frequency “beep” or electronic whine- Noise is present even when no record is playing- Noise level changes depending on LINE-IN source level and volume- More noticeable during quiet passages or when volume is raisedImportant note:When I disconnect the LINE-IN cable from the Sonos Five, the noise disappears completely.This makes me think it’s related specifically to the analog LINE-IN path.Questions:- Is this a known issue with Sonos Five LINE-IN?- Coul

The system has been mostly functional, but last night—of course, with a house full of people—it completely fell apart. The standard Sonos response was the predictable “it’s your network,” which is nonsense. It has never been my network. This is a small-business-grade enterprise system running security (including cameras and door entry), HVAC, lighting, and general Wi-Fi without a single issue. Sonos is the only thing that consistently struggles.I’m then told that multiple Port units need to be registered. Fine. I follow that path and immediately hit the requirement for precise location services to be enabled. For a wired streaming device. Completely unacceptable—but at this point I just want the system functional and don’t feel like sacrificing an entire weekend to troubleshooting. Even then, each unit takes multiple attempts before it finally registers.To make matters worse, the system only identifies devices by serial number, not by name or location. These units are installed across

I currently own the first generation sonos arc and sub 1 paired with two(2) SL ones.I am planning on replacing the SL ones with a pair Eras 300 and add a sub 4 to use a dual sub, will this be possible.

Despite over 30 calls and chats with Sonos Support, I cannot play anything from Amamzon Music without songs dropping out because they are " not encoded correctly". This has now been going on for over 3 years. I have reset the apps, systems, speakers, reconnected etc etc and nothing works. So, currently I just bluetooth to my speakers directly from Amazon Music and it works perfectly. My internet is very fast (500mbps) and Support have checked diagnostic reports, packet size, channel etc and have run out of ideas or recommendations. Given its a common problem here, what have others done that has resolved this for them? I simply cannot use the Sonos App without the song dropping out after 1 min! At least Bluetooth works but what is the point of the Sonos app in this situation?!

I’m still pretty new to Sonos. I’ve set up two home theaters in my house, one upstairs and one downstairs. Downstairs I have an arc ultra, a mini sub and two era 100s. Upstairs I have a beam, a mini sub and two era 100s. I have a couple of era 300s but I haven’t unboxed yet because I’m trying to decide where I want to use them. I was chatting with a neighbor who told me that she bought some Sonos speakers that were used once for a Super Bowl party, then put back into their boxes, never to be used again. She didn’t really know what kind of speakers she had, but I took a peek and it’s an arc a sub and two Sonos ones. They look and sound perfect. She plans to put them on marketplace for $700 to recoup about half of what she paid, but said she’s let me have them for $450. My questions is whether I can use this equipment with my newer speakers?I don’t need another arc but I could use the Sonos ones in my office, but, having a sub sounds is what has me considering this. Unless I’m missing so

The "sound height" adjustment does not work on Tidal, unlike on Apple Music.

Hello,,,I’m noticing lots of issues playing Amazon Music through Sonos speakers, anybody else experiencing this or know if it’s a known (and accepted issue by Sonos)? Issues with shuffle; constantly cycles through a small selection of songs in a playlists.Refusal to play songs later in a playlist; I manually select a songs but each and every time, the first song of the playlist plays, not the song selected. Regards Ted

Buonasera,Da oggi,nonostante abbia scollegato e ricollegato l'account come da istruzioni,sonos non spegne/accende più le luci  ,e altri comandi domotici e inoltre non riproduce più i miei brani vocalmente.Ho letto le vostre.istruzioni perché è un problema segnalato ultimamente...mi aiutate per favore a risolverlo?Ho anche un n'est mini collegato e lui funziona.Grazie mille 

The app seems to be getting progressively worse. I’ve now got the following issues. Alarm didn’t go off today Tried and failed to play music to the relevant speaker  if trying to interact with app, I need to close and restart as many as 4 times before it properly loads Can’t play music to several speakers  Almost impossible to play everywhere - always fails  My WiFi is good around the house is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices.  Graeme 

I’m a complete novice and not technically gifted!  I have a Sonos Era 100 and Amazon Prime unlimited.  I can’t link the two so that the playlist on Amazon plays on Sonos.  Help please.  Thanks 

I wanted to gauge from the community as to whether or not people are experiencing bad sound quality through their arc ultra speakers as I have had two units and both have produced a slightly distorted/fuzzy sound specifically from the right side of the speaker. I don’t know if it’s bad luck or not but wanted to check with others to see if they’re also experiencing this and what they did to fix it? My arc ultra is connected to my Samsung tv through the eARC port with the cable provided and use my Apple TV 4K Gen 1 to watch content. The fuzzy noise is present when watching any kind of media through the Apple TV as well as when I’m streaming music through the Sonos app and even when adding the product to my system through the chime it plays as well as during the trueplay tuning. I have even changed the settings on the Samsung tv such that sound is output via pass through rather than automaticAny help would be much appreciated, I will try get the product replaced but wanted to see if this

I have an Arc Ultra and 2 Era 300. What I want to do is 1) to get the home theatre setup, having the Era’s as surrounds - this is easy to do - and also 2) use the Era’s 300 as a stereo pair, using my turntable connected to one Era via line-in. This works easily, but it seems I cannot have options 1 and 2 configured through the app? If I configure the Era’s as surrounds, then it seems I lose the line-in for the turntable, and the stereo pair. I can’t understand this Sonos limitation (or perhaps I’m too clumsy?)