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Bonjour,Je vous contacte pour signaler un dysfonctionnement de mon système Sonos lors de l'utilisation du service Deezer.Situation :J'ai récemment intégré mon compte Deezer à mon système Sonos et rencontre un problème de lecture récurrent. Les chansons sont interrompues et le système bascule automatiquement à la chanson suivante, sans que j'aie effectué cette action.Ce problème affecte l'expérience d'écoute et rend le service difficilement utilisable.Pouvez-vous m'aider à :- Identifier l'origine de ce dysfonctionnement ?- Procéder à un dépannage de la connexion Deezer/Sonos ?- Proposer une solution pour rétablir une lecture normale ?Je reste à votre disposition pour fournir des informations supplémentaires ou des détails techniques si nécessaire.Cordialement

I have a new virgin hub and my 4 Sonos speakers connect as separate systems I cannot get them to join all together!

Hi, I keep getting private messages from a scammers called Administrator Hollis, offering ipads, can someone delete him, Plus how did my userid get outside the community?Can someone delete him?Thanks

Received an e-mail purportedly from an ‘administrator’ stating I had won an iPad 11” tablet. To claim the offer some personal details are requested, plus a shipment payment. Clearly I did not proceed with this action.I would like to report this ‘person’ as records show he join date of today and zero history of previous activity.

After I setup my era300 I the add surround they go missing in app

Bass and treble adjustments seem to have disappeared from play one , play 3 speakers and the S1 app?

The two Ones have been set at the edge of the kitchen, so after being there a couple of years, they have stains. What is the best way to clean the stains? I would worry about getting liquid inside the holes and damaging the electronics. Let me know how you have cleaned yours: what cleaner and what technique you used. 

I want to set up surround sound with my beam. I am about to install ceiling speakers and own a couple of play 3s. Would it be better to use the ceiling speakers or the play 3s. I haven't decided whether to buy a new AMP or use my existing ZP120 for the ceiling speakers.

Is this correct? I was just looking at my account to see what upgrade reductions I could get and then followed the sonos link to the shop (whilst still logged in to my account) and all the prices were in dollars not pounds.  

Hey everyone, I recently moved into a "luxury" apartment that came pre-wired with a Sonos Amp inside the utility closet, powering two passive ceiling speakers in the living room. I just bought a Sonos Arc Ultra for the TV. Because of the layout, I managed to hardwire both the Arc and the Amp via Ethernet. Here is my issue: The "Default / Surround" Method (Sounds Terrible): If I set my Apple TV to default "Receiver Speakers" (so audio goes through the HDMI eARC port to the Arc) and use the Sonos app to bond the Amp/Ceiling speakers as Surrounds, the audio completely dies. The system sounds incredibly flat, dull, and completely neutered. The "AirPlay" Method (Sounds Great, but a hassle): If I go into my Apple TV settings and manually route the audio via AirPlay to both the Arc Ultra and the Amp at the same time, the room fills with sound and it sounds incredible and punchy. (Note: In this AirPlay setup, the Sonos Arc and the Amp are kept as two completely separate systems/rooms in the So

Relatively new sonos user. I have a home system with 2 zones of hardwired speakers driven by sonos amplifiers. Just added 3 x Move 2 speakers that I will place in various rooms for regular use and frequently use as a group of 3 for sound on a patio area that has good wifi reception (same network). The move speakers work well individually indoors and outside and also work fine when grouped with one of the amplifiers / hardwired speakers. When I try to group a Move 2 speaker with another Move 2 speaker, it works for a few seconds, then the audio only comes from one of the Move 2 speakers, even though the app shows additional move 2 speakers are still connected and playing audio. The entire use case for the Move 2 is based on using as a group of 3 outside, so I want this to work reliably. 

It is clear that Sonos will not be updating the controller to run on Apple silicon. That’s where we are. Using a web based app concerns me:Internet access is not universally good Privacy concerns and the value our choices of music etc have to Sonos to either use or sell on. Our “options” would be a zero sum game. Given that I am almost certainly not alone, there are folk who have third party apps that are more players than controllers, by which I mean many configuration aspects like adding speakers etc. aren’t an option. They just play stuff on Sonos hardware. So, where are we to go once Rosetta gets canned and using a web based app is either unattractive or technically unviable?  Recommendations please 🙂 

I recently got the Sonos Move 2. I have had an Apple HomePod in the living room for years, which I absolutely love, the big downside of it is it’s not battery powered so can’t really take it around the house or outside so I got the Move 2 as it’s portable. It’s proved invaluable because the radio stations I listened to on my old DAB radios in the kitchen and bathroom now require DAB+ and being able to play these stations through Sonos is a big plus. However, the one issue I have is the alarm. I have it set every morning to go off with Greatest Hits Radio. Some mornings, it goes off with Greatest Hits Radio. Some mornings it goes off with the alarm tone and no matter what I say to Sonos, the reply is something like “I cannot do this as there are no timers set.” Please tell me what I have to do to (a) Ensure it goes off with the Radio every morning and (b) tell it to switch the chime off when it gets it wrong? Thank youModerator edit: combined posts

Hi, I’m getting. 1008 error when setting up Era 300. I’ve had the speakers for 6m without many issues. One of the speakers dropped last week & I cannot get to register. Keep getting a 1008 error. WiFi is via Netgear Nighthawk mesh system. If I connect direct to the router then I don’t get any issues but the router won’t extend to cover the house. I’ve been escalated to level 3 at Sonos but wondered if anyone had any ideas. I’ve reset speakers, router and tried to set up direct with router then move to Netgear but speakers aren’t moving. Help 

When I play music on my laptop I can hear it thru the laptop speakers. When I play music thru the Sonos app no sound is heard on my windows 11 laptop. Has something change with the Sonos app?Thank you

Sonos is playing via Alexa but the app can’t find my products?

Why can I no longer thumbs up or down when using Pandora?

I now have 3 unique sites with a combination of play1s, amps, and ports that are having persistent alarm issues.  Some of what we are seeing: scheduled events shutting off randomly, chime playing instead of selected source, and random “ghost” alarms that appear randomly.  We suspect the ghost alarms are deleted alarms previously configured.  We’ve tried resetting the hardware, submitting diagnostics (support just told us to reset), resetting apps, deleting all alarms and readding and nothing is working.  2 of these systems have been using this functionality for years with no issues, one site is only about 2 months old.  Issues started about 2 months ago.  

I recently purchased the Sonos Arc ultra. It doesn't seem to be playing Dolby Atmos. The Sonos app shows Dolby Digital Plus 5.1. The soundbar is connected to HDMI eArc on Sony Bravia XR55A80K. Sound & Audio output settings are all okThe content being played on the TV shows 4K Dolby Vision. I've configured Truplay as well.Same content on my Bose SOUNDBAR SB700 gives good surround effects. What could be missing? Or is it a bug in Sonos app or firmware

Does anybody know if Sonos are bringing out a white power cable for the Era?Kinda need one to match the colour of the walls

My Roam 2 indicates that it’s being charged when on the wireless charger, but the charge slowly drops, about 5% or so per hour, I’ve tried multiple USB chargers including some high wattage ones, and have tried a different Qi-compatible charging pad but so far the Roam just slowly loses charge despite showing up as charging (lightning bolt in the middle of the battery icon).When using the USB-C cable directly into the Roam, it charges up and stays charged.

Hi everyone,I’m looking for some advice.I own a Sonos Ace beta unit that I received as part of the Sonos beta testing program.The headphones are currently running firmware 3.11.0. In the Sonos app, it appears to detect that an update is available, but when I try to proceed, I immediately get the message:“No update available.”So I’m stuck on firmware 3.11.0 and I’m unable to install the newer version.I’ve already tried:Restarting the headphones. Restarting the Sonos app. Checking from different devices.Has anyone else experienced this issue, especially with beta testing units? Is there a way to move the headphones from the beta firmware channel to the public release, or does Sonos Support need to intervene?Thanks in advance for any suggestions!

I am having an issue with the Sonos app (Android) and a music library stored on a network share.My library contains a folder named A, which has its own music files as well as several subfolders that also contain music. However, when I browse to folder A in the Sonos app and select one of the songs stored directly in that folder, Sonos plays a song from one of the subfolders instead.For example, selecting the second song listed in A plays the second song in sub1. The apparent track order is preserved, but Sonos seems to ignore the files stored directly in A. As a result, I cannot play the songs located in A itself.Example:A/├── 01 - Song in A.mp3├── 02 - Another Song in A.mp3├── sub1/│ ├── 01 - Song in sub1.mp3│ └── 02 - Another Song in sub1.mp3└── sub2/ ├── 01 - Song in sub2.mp3 └── 02 - Another Song in sub2.mp3Expected behavior: selecting 02 - Another Song in A.mp3 should play that file.Actual behavior: it plays 02 - Another Song in sub1.mp3 instead.I am somehow surprises th

Long-time Sonos user here, with a significant investment in Sonos speakers. Everything was working fine as recently as Friday June 19. As of this weekend, I'm dealing with multiple simultaneous failures:Issue 1 — Radio stations fail with "the song is not encoded properly"Both WMAL (105.9 FM, Washington DC) and WABC (770 AM, New York) fail to play with the "not encoded properly" error. I've tried both iHeartRadio and TuneIn as the source — same error on both. Spotify streams perfectly, so this is not a network or Wi-Fi issue.Issue 2 — iHeartRadio authorization completely brokenAfter attempting to remove and re-add iHeartRadio as a service, I now cannot even authenticate. The OAuth flow fails immediately before I can enter any credentials, showing: "There was a problem authorizing your account. Please check your internet connection. Select back and try to authorize your account again." My internet connection is fine — Spotify and everything else works.Issue 3 — Mac app update failing wit

I can’t get my sub to hold the setting I set it to. Each time it defaults to zero for cross over. And regardless of what I set. It does not sound any better.  I have unplugged and powered my amp up. I have done the same to my sub.  I have run true play again. All the equipment is up to date and has most recent updates