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I used Apple Music in the Sonos app this morning just fine. Tried to use it again this evening and got the dreaded “Something went wrong” message (seems this has been going on for years). I tried removing Apple Music and re-adding/re-authorizing, still not working. Any ideas out there?

I’ve just replaced the soundbar in our RV with my Beam Gen but am having problems with the sound dropping out intermittently.  The TV that came with the RV isn’t great and too small anyway, so I’m thinking to just replace it rather than try to troubleshoot.What capabilities should I be looking for when researching a new TV so the Beam works properly.  I will not have WiFi so I cannot use the app.

I have multiple users on my system. Sonos says to log in to get the full experience.   Does another user need to set up their own account then log in on the app which is connected to my system or do the need to use my login credentials?

Sometimes my Sonos App loses my Arc Ultra and I have to use the option inside the app to re-find my hardware.There is a button inside my Sonos app which cites the name of my home WiFi network and prompts me to look for Sonos hardware on the aforementioned home WiFi network.The search successfully identifies my Arc Ultra and goes through the reconnection process. OK, fine so far. But the problem which eventuates is that the Sonos App asks me to check to see that the < and > touch buttons on my Arc Ultra are flashing and for me to press them.Unfortunately neither button flashes and it is completely unresponsive to any physical contact. So basically my Sonos is disabled. The only workaround I’ve found is to do a full factory reset and setup the Arc Ultra from scratch. This setup process works because it does not ask me to check the < and > buttons are flashing and touch them: it uses a chime to detect the Arc Ultra and then completes the setup process from there. Can Sonos ple

Sometimes when turning the LG OLED TV I need to go to the TV setting and select a different sound setting, then return and select Optical Cable in order for Playbar1 to work. This happens even though the settings of the TV initially when powered on are recognizing the Optical Cable setting. why does this sometimes happen?

After I setup my era300 I the add surround they go missing in app

System update was run (version 86.8-7820) in sonos app S2, after the update, my two play3 speakers (stereo mode) lost base and now these are sounding like ordinary speakers. Sonos has not kept any provision in their S2 app to rollback to earlier version (version before the update). Please suggest if it is possible to restore earlier version by any other means.

I can't add Imported Playlists to the queue in the Android app from my Music Library.  This was working previously in the Android app.  Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version:  83.01.9

HelloI’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.Am I the only one ?  Is it a known issue ? I’m using Alexa and 

Hi allSearched and found closed topics.Wanted to find out whether the issue of setting an alarm and not being able to add a Group has been fixed? So I set an alarm with a station, choose a speaker (eg my Move stereo pair) and choose “Include Grouped Rooms” but it fails to also then play on my Beam which is part of this Group under “Groups”. If I set two alarms they are out of sync. Any advice? thanks 

As mentioned pretty much every morning when I am up watching the TV(Samsung recent model) the sound drops out. A power on and off fixes it every time. All connections are stable and firm but it keeps happening. I only upgraded from a similar setup with an old player, connected the same way that never had an issue. The Arc is directly connected to the TV via HDMI, my old set up was optical. I have done some research but no avail so would appreciate any help.

Whilst i was away on holiday my son asked my why i was playing music via my sonos play 1 stereo speakers ? - i was in Mauritius and home is in EnglandI replied that i couldnt as i was not on the wifi it turns out my pest of a daughter who was a mile away from my home was able to do this. she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine].The Sonos play 1 stereo pair was showing up in her spotify so she pestered my son with it.Then it turns out middle child who lives 13  miles away [she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine]  was able to also do the same  How can this happen?How do I prevent her from doing it again cos she’s a pest and will ?

I wonder what is the best placement for 2x era 300 for surround. Tv has to be in the place it it. I wonder if this is the most optimal placement? Any tips 

Hello ,  Everytime I open the sonos app , it asks me to update. And it is not via the android playstore , but I need to download it from the sonos website and install it.  It is not something I want  on all phones from the family. How do I revert back to the “normall” sonos app on android , and if a update is neccesary , family members can easily update via the playstore. Thanks, Cor

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

HiI have S2 Sonos equipment in 3 different rooms and I access it from Desktop apps on 3 PCs and from my android phone.Today, the app on the main desktop that I use failed to find my system. The other two PCs and my android phone have no issues.The problem PC can access the status of each sonos speaker using their IP addresses, so there eis not a firewall/network problem.I have tried all of the solutions offered by Google Gemini and on this site - uninstal/reinstall, delete the Sonos,_Inc folder etc but no success.Does anyone here have any ideas?Thanks, Alan

I can only get 2 devices out of 6 speakers to connect the voice assistant.  I tried all the instructions multiple times.  App says they are connected but they won’t activate when asked.  

Hello, delighted with my latest acquistion of the Beam Gen 2 home theatre set.I have connected everything as normal, however when I connect the HDMI to the arc port in the TV (samsung) the app says “arc not detectedf try again.”The sound works fine but shoild I connect to another port/change the HDMI cable?Appreciate any guidance available.

My Sonos Desktop Controller 17.2.3 quits after I've clicked 'Beheren’ → ‘Instellingen' (I'm on the Dutch language version). Strangely enough when I change the language to English and press 'Manage’ → 'Settings’ it doesn't quit. Any ideas?

Hello,When setting up ERA300, I receive this message:“Sonos error your Era 300 has been added but may not appear in your system. If so, unplug the power cord and plug back in and proceed with set up in the systems tab.”I have reset the router 5 times, unplugged everything, reset all speakers to reset mode and the Era 300’s will not come up.Any fix for this frustration?Thanks,  Brian   

I don’t have a pair of Ace’s, but poking around in the 96.0 firmware update it appears that the Amp and Five have added support for it. Can someone check?

I currently have an amplified turntable that Is connected to a PORT only so I can listen to my LPs through my SONOS speakers I am upgrading my turntable to a non-amplified version. If I upgrade the PORT to an AMP will that still take the input from the Turntable and play through my existing SONOS Speakers?

Hi All,Yesterday my sound stopped working from the Arc.  After following a few suggestions of toggling things off and on, restarting tv and arc (fixed it for about a minute then dropped again), I had to reset it.  Only then it appears to be back on although haven’t had it on for longer than 15 mins today to see if its a fix.  Been working fine for over 2 years.Why would it do this?  Is it likely developing and problem or could it simply be a one off handshake issue?Strangely, when I tried to run the SONOS radio instead of TV, the sound came through the rear surrounds.

HiI have been using Sonos system for about a year. We have 8 speakers, 2 beams and are generally verry satisfied with the system 🙂 But I have some wishes for improvements regarding Tidal integration that is the music supplied I mostly use.  In Tidal app:The integration should be improved for better stability. I understand that this isn't something you can do by your own, but I guess focus from you on it can bring it forward.  I have tried to report it detaily to Tidal but it have'nt been improved so far.I experience that in example changing speaker after starting to play stops it all. Then need to stop Tidal app to get it work again. Adding songs isn't fetched, change order of songs is not fetched and so on. In short: The stability needs to be improved.Tidal in Sonos app:I have been primarily using the Tidal app to play music since I like some features there. But I til stability is improved I will try to use the built in Tidal In Sonos app. There I have this wishes for improvement: -

I currently have a Sonos Play Bar connected to my 85 inch Samsung TV.  Since I am experiencing audio drop off’s I am looking to replace the Play Bar with the Arc. My Play Bar currently sits on the counter, under my wall hung TV, that sits at a slight forward angle. At present, the Play Bar is actually hung on the wall by screws, just with about 1/8” clearance above the counter top. The top of the Play Bar is about 1 ½ to 2 inches below the bottom of the TV but sits a good 12 inches behind the bottom of the TV. Based on what I have read within the community, I do not believe the 4 inch separation from the bottom of the TV to the top of the Arc is an issue. Before purchasing, I thought I would reach out for expert advice on placement of the Arc. Is it better to place the Arc against the back wall just like I have the Play Bar now? Or should I bring the Arc forward, in front of the TV, since I have 7 ½ inches of counter top in front of the TV? Whether the Arc is against the back wall or i