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Hi,  I am struggling to get Dolby Atmos to work correctly with my PC. I have a: Nvidia RTX 5080 (PC HDMI audio source)BenQ Mobiuz EX321UX Monitor (using eARC)SONOS Beam Gen 2  • Sub Gen 3  • 2x One SL rears What happens is that when the PC audio is set to "Dolby Atmos for Home Theater"  • Audio doesn't work at all  • Audio is choppy  • Audio works for a bit, then cuts out for a moment or a few minutes, then works again. It's as if the audio "crashes" and restarts. I recently swapped out the Sonos system for a Samsung HW-Q990F soundbar/sub/rears Atmos system, and it works as expected. Note - I used the same cables for both these setups, and only Sonos experienced the issue. This is especially frustrating for me as I have 6 rooms filled with Sonos speakers, and would love to continue to be a customer! Do you know what's going on here? Thanks!

Hello Sonos Team and Community,I own multiple Sonos speakers (including One SL) and have been a loyal user for years. Recently, I can no longer play Radio Rock (Finland) on Sonos. Instead of the station, I only get “Welcome to TuneIn” and ads looping endlessly.Here’s what I’ve tried:Removed and re-added TuneIn (New) in the Sonos app Logged in with my TuneIn account and added Radio Rock as a favorite Rebooted speakers, reset network, cleared cache Tried Sonos desktop app and mobile app Verified that the station works in TuneIn’s own appNothing works. Previously, I could add a custom stream URL to Sonos and bypass TuneIn issues, but Sonos removed that feature in recent updates. This leaves me with no way to listen to a major Finnish radio station on a multi-thousand-euro system.This is unacceptable. Please:Fix TuneIn integration for Radio Rock and similar stations OR restore the ability to add custom radio stream URLs in the Sonos appMany users in Finland and other regions face the same

My old pixelbook had limited function on S1 app, but my new Chromebook doesn’t seem to support any of the SONOS S1 app options, and the webpage controller notifies I need a firmware upgrade (which I am afraid to do since 9 speakers are older S1 system models) Hoping to find a way to control my S1 Sonos system from my Asus Expert book (Chromebook Op Sys)

I am unable to listen to a podcast uninterrupted by sonos dropping out--- for minutes at a time!Device is next to my modem.I have unpluggef / rebooted a gazillion times.What happened?  This device is crap.

Why am I hearing adverts when I switch my Sonos on that is pre programmed to play Heart Berkshire via their global app. This also happened with Tunein but stopped when I move to global but it has started again

Recently the iOS app stopped playing my iTunes imported playlists.  I have the latest software updates including iOS 26.4.2 and Sonos app version 84.0.34.  Using the Windows 10 app (Sonos Controller for PC S2 17.2.2) I’m still able to play Music Library Imported Playlists as usual.  But when I attempt to play or shuffle a playlist from the Sonos iOS app I just get a spinning indicator.  However, I’m able to play individual songs from the iOS app using Play Now or Replace Queue, etc.I tried clearing the queue before attempting to play an imported playlist using the iOS app but that didn’t help.Anyone else having similar issues with the iOS app and imported playlists?  I suspect it’s due to the iOS app update 84.0.34 or other recent Sonos app update.  For now my only workaround is to use the Windows app on my PC, or to play individual songs from my playlists.  Bummer.

I started connecting Spotify (free) from Sonos app about 2 weeks ago and worked well for a week. In the second week, music was not coming through the Sonos speakers (pair of Five and a Sub) despite the Sonos app kept playing like normal. Tried disconnecting/reconnecting Spotify and playing through Spotify app. Music continue to play a while and then drop off while the Sonos/Spotify app kept playing. Tried rebooting router and power off/on speakers but still dropping off. All other music channels like Sonos Radio and Accuradio work as they should without dropping. It is just Spotify. Is it because I have a free account? I am reasonably sure this dropping off started after I updated firmware last week. Happy to disconnect Spotify permanently but I found this particulat music I liked only found on Spotify (Kelly Boesch).  

Just connected to my S1 App and 1 x Play 3 and 1 x connect amp are showing as incompatible, I have no idea how to rectify, help please….

Hai my Sonos One SL is no sound, it conncet to sonos app. I already reset any times but still no sound, anyone have the same problem before?

Hi I have some Older active Sonos amps and they keep comining up update software available , when i select this it keeps failing.How can this be rectified as it is very frustrating.

Suddenly, unable to see Sonos devices on one of spotify accounts in home.  in sonos, can see their account and playlist.  we are premium duo.  in their Spotify don’t see Sonos speakers.  i have revoked and added access to sonos back to her account updated all software.  in airplay/bluetooth i do see some of sonos speakers, which normally see them right away?  any thoughts?

My Ikea/Sonos Symfonisk keeps disappearing from my sonos app every day. Any Help?I have to manually unplug it and plug back on daily to sync with the rest of my Sonos system.  I have updated everything, reboot everything even re-connect and recalibrate the entire system via Ethernet cable and only works for 1 day, and the following day it all disappear all over again.Additionally it drops from the sync multiple times during the day, Any idea to remedy this issue? 

I have a Full Sonos Setup in my home theater. Sonos sub4 x2, Sonos era 300 x2, Sonos Arc Ultra. I have bought two 8inch in ceiling Sonos speakers I will add and need a new amp. Unfortunately, the existing Sonos Amp Gen 2 will not allow me to integrate these new speakers into my Dolby Atmos system. I am waiting on the new Sonos Amp gen 3 to hopefully allow me to integrate these in ceiling speakers into my Atmos system. Really looking for a theater like system. Any potential for this with Amp gen 3?

I have a Beam and plan on using two Era 300s to create a surround sound group for my tv setup. My question is I have an existing turntable that is playing through a Sonos Five. Am I able to connect the five through the beam and era 300s to play my turntable through the house? Or once they are setup as surround sound am I unable to do that?

Play5 gen1 will not connect to wifi.All fixes attempted.Plays without issue when connected to router by ethernet cable .Cuts out when connected to wifi extender by ethernet cable.

Why is my speaker saying sorry that device is offline 

Hello everyone,I have a Sonos Beam (1st generation) and a Sonos Sub, grouped under the name “Living Room” and connected to my network via an RJ45 cable. I’ve been using this system with an Apple TV for years to watch TV. I also bought this system to listen to music at home, particularly via Apple Music, but AirPlay has never worked. I have to use the Music app on the Apple TV, which means turning on the TV, or use the Sonos app on my iPhone or iPad.I’d really like to find a solution so I can finally listen to music easily via AirPlay.Thanks!

Hi Community,My old system (Arc&Sub, OneSL, Era100) used to auto shut off OneSL & Era100 whenever playing music (Everywhere) to then watching TV. Now I have added a Move2 the system plays all speakers when switching from music to TV which makes for really echoing sound. Any reason for this? Thanks 

Sonos Beam Gen 2 connected via HDMI eARC to Samsung Frame TV via One Connect box. TV recognizes Beam as sound output, chime plays on connection, music plays via WiFi, but no TV audio passes through. Dolby Atmos greyed out, Q-Symphony says no device available. Tried factory reset, new HDMI cable, all TV settings. Fully updated. Samsung Frame TV.”  Any fixes out there ?

Hi, hoping someone can shed some light on an issue I’m having.If I start music in a zone which either contains Sonos One or a Roam and then try to group another zone which contains a playbar, the music will restart form the beginning and play on the original zone but not on the playbar, even though it shows as grouped and playing in the app.If I instead start the music on the playbar and then add the other zone (One or Roams), sometimes it plays on the Roams, sometimes it doesn’t, but again it shows as grouped and playing in the app. What is also interesting in this scenarios that if I press the play/pause on the Roam the music on the playbar stops.I’ve tried rebooting router several times. I’ve also tried wired and wireless on the playbar, but overall it just doesn’t want to play with other zones.Any thoughts on how to debug this, or is this a known issue with the older playbar and the (somewhat) newer Ones/Roams. I’m heavily invested in the Sonos ecosystem and this is driving me a li

This has been stuck for hours and   only have about 5gb of file that im trying to add

I’m using a Sonos Arc with two Sonos Ones as a home theater system. Last night, I found my Arc disconnected from the network and the App. Interestingly, the Mic LED was solid white.I’ve tried the following with no luck:Power Cycle: Unplugged for several minutes and plugged back in. Factory Reset: Held the Join (∞) button while plugging in the power. However, the Mic LED only flashes for less than a second, and it never enters the flashing amber/white "reset mode."Is this a known hardware failure? Has anyone successfully recovered from this, or is it time to say goodbye to the Arc?

Since the update to the app (April 2026), the Sonos app stays active on my phone after I close it in recent apps.  Before the update, I would open the app start some music and then I could close the app completelyid I didn't need it open.  Now it shows what is playing in the notifications even after closing.  If someone sends me a video or I'm watching something on Facebook or TikTok and I change the volume of a video I'm watching, it also changes the sound for my Sonos speakers which are playing music.I have to go into the system settings and force close the Sonos app to stop it from running and taking over the volume controls.I have a Samsung Ultra S23 and my husband has a regular S23 and both phones are doing the same thing. Anyone else having this problem or know the fix?  It's annoying to have to force stop the app every time.

I have the LG G3 tv, Sonos Arc and Sky Qall connections are Ethernet. Sonos is eArcwhen turning on sky q, the tv automatically turns on as well. This works fine once or twice, but then, all too frequently, sky q will turn on, the tv will turn on, but a message appears saying no connection.the easiest resolution is to pull the sky q hdmi cable out, immediately push it back in, and the connection is remade and sky q appears.If the Sonos hdmi cable is removed from the tv (so we only have tv sound) sky q works fine. Every time.any ideas?  

I am running a 19 speaker Sonos system with mixed devices (old and new). One speaker (Sonos One) is directly wired to my managed network switch (Port 6, VLAN1 - Default). Hence all speakers are WM:0 (except my Move 2 - WM:1). My Sonos App connects to my WLAN with SSID “xyz” (VLAN1). I prepared a new WLAN with SSID “123” which is VLAN10In order to separate Sonos from my IoT Net I want to move the Sonos System to VLAN10. What is the most reliable and easiest way to do that?