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Hello, as you seen in the title problem I have too much power in my opinion becoming from my system (A Ray, 2x Era 100 and a Sub Mini), I was watching a movie when I found out that sounds very good (quality and volumes) in 5.1 and without having Dolby Atmos well also, but then I was curious about this and while I was investigating about it I played some music from my PS5 connected to my LG TV and finally to the Ray by the optical cable but with 30% of volume (real 60% but I have the limit on Sonos app to max 50% of volume, so) and I was shocked about the high volume by only the Ray (the signal was in Dolby Digital 5.1 but Spotify tracks are in stereo so the surround speakers doesn't do anything (is normal because was dd 5.1 not pcm stereo or dd2.0) and the volume was very high in my opinion and after with my phone I installed several apps of sonometers and all the apps said that were between 82 - 85 dB at 2 meters from the Ray, I know that these apps aren't accurate at all but the max

Since the new software update last month I can’t airplay from my iPhone to any of my Sonos speakers. Play a track, select airply options and the speakers are all showing, once you click on a speaker, the tick comes up but no music plays.  after 3-5 seconds it times out and starts playing out of my iPhone speaker again.This is the same wether it’s Apple Music app, YouTube, whatever. So it isn’t a 3rd party app issue. Sonos is up to date on software updates and network updates. and yes, everything has been turned off and back on for a reset :)The Sonos app works fine and plays. speakers work fine with TV and also from my wifes Samsung phone she can play to any speaker, so it has to be an apple to Sonos connectivity issue specifically via airplay.  Any ideas??

Yesterday Alexa just stopped working on my Arc, not sure why. I have tried unplugging and restarting everything including the router. Also reinstalling Amazon Alexa, the Sonos app is not helpful in this process. It would not reload or setup. Back when it was working it has always had an annoying habit of hearing something that remotely sounds like Alexa and mutes the sound for a few seconds. In the age of super clever tech why on earth does it do this? And how can I get Alexa working again? 

Just moved to Tidal from Spotify and now I can’t do artist radio in the Sonos app.So many threads about this but no resolution? Come on Sonos, any update? This is ridiculous.

When the new app was released, we were promised that all the missing features would return within a few months. But as we all know, it ended up taking much longer than that. In the middle of all the confusion, I asked Sonos directly if — and when — the volume button shortcut to the Equaliser would come back. I quickly got a reply saying it was just around the corner, and that it was now a priority since many users had contacted Sonos specifically about this missing shortcut. Well… it’s now been almost a year since I was told it was just around the corner. So I hope it’s okay for me to ask here: When can we realistically expect it to return?

Can not connect to my lg tv have tried hdmi and also optical and arc.stll no joy Tv show device not connected

Things have been working great for a couple of years when suddenly this afternoon we started losing connection to the sonos. Would love to hear suggestions since there has been no updates windows , router, sonos between when we started playing this channel and things were working and when it started having issues.Setup - note: has not changed for some timeMain device for group - Play:1: T’s Room (does have an ethernet cable connected to it) remainder of group at the bottomIssueListening to Sirius (Ch 533 - Classic Rock Top 1000) since about 2 pm (had been listening to this channel yesterday with no issues) around 7 pm start getting the dropouts some are accompanied with the error alert seen when a song from sirius cannot be played most are a couple second drop out and then picking back up there are a lot Troubleshootingrebooted router switched to another Sirius channel - which so far has not had a drop out created diagnostic log - Moderator Edit: Recorded and removed diagnostic numbe

I have changed my home router and my existing Sonos one speakers cannot connect to WiFi. I have followed instructions for re-booting and re-factory setting but speakers will not connect. Any advice would be appreciated.

My surround speakers keep dipping in and out any idea to stop this

I listen to online radio stations a lot using the Sonos app. I've noticed that often, the artist and song doesn't update when a new song comes on. Anyone else have this problem? Anybody know of a fix?

Hi All, I’ve got a Sonos Amp that runs in ceiling speakers in my Kitchen, along with a Sonos Sub Gen 3.  In addition to that, I have an Arc and Sub Gen 3 in my living room, and a bunch of Play 1’s around the house.  Only the Arc is hardwired into my network all other Sonos products are wireless.  The  rest of my system works just fine, but my Sonos Sub stops playing after some time and no longer shows up in the Sonos App.  If I factory reset the Sub and re-add it, it pairs to my Amp just fine, but will eventually stop playing.  The Amp is in my basement and the Sub is on the first floor of the house.  They are maybe 30 feet from each other total.  I’ve read that the Sub’s “bond” wireless to the player they are grouped with.  I’m thinking perhaps my Sub is too far from my amp to keep a good wireless connection.  Is there anyway to fix this without moving the sub or amp? 

Since the Omnishambles of May 24 the TuneIn integration has been hamstrung and it’s take WAY too long to fix.Issue 1: Navigating to a podcast and clicking on the text or play button adds the entire series to the queue, not just that episode. The episode plays, but I don’t want the whole series, just the one podcast as I may want to mix things up and listen to a number of different podcasts in a row. This renders the whole queue useless.Issue 2: If I long-press the text or play button I get the sub-menu up from where I can Play Now / Play Next / Replace Queue etc. This functionality works, I can use it to add individual podcasts to the queue. Yay! Only problem is they don’t play, and I get the “Couldn’t Play Content. Try Again” message.Issue 3: As of the last few days even if it’s a 20 min episode all I get is 45 seconds of adverts before it moves to the next episode in the queue and this is repeated.Bored of the UX issues now Sonos. It’s been over a year.

I have connected my beam gen 2 and my 2 era 100s to my Hisense tv, the hdmi is connected to the correct arc connection, the picture is fine for a while then goes off it’s very pixelated then freezes, when I switch the Sonos products off the sound works fine through the tv, I have tried different hdmi cables and the problems still there

Hi there, this has been an issue for quite a while now, sometimes it completely prevents me from streaming content and at other times it’s intermittent.Basically, I like to be able to stream YouTube on my phone via AirPlay, listening to narrations and other audio content there which is not available from audio only platforms.I get an error on youtube “Something went wrong”. This can happen immediately preventing me from listening to the content on my Sonos speakers or, just as annoyingly, start and then get the error at random times during playback. This random stop may then prevent me from listening or a refresh may work for a while before it happens again.If I don’t AirPlay to my speakers it works just fine. I also tried streaming to my Apple TV, to see if it was an AirPlay problem, however that worked just fine.After scowering the internet, it seems to be a known issue. I’ve seen suggestions such as jumping into the Sonos app and then back to YouTube, restarting apps, phones and rou

Anyone experiencing a decrease in the bass of the system (in my case 2 Era 300 + Sub 4) after last update (updated yesterday October 16th). since this update, I am expericing a decrease in the overall bass of my system.

You’ll have to forgive me, I’m really not technical. I have a Beam 2 connected to my Samsung tv via optic cable for the Dolby Atmos. Both have Alexa capacity, I currently have Alexa turned on on the Beam but not the tv - I can turn tv on/off and control volume but I can’t open platforms/search etc and would like to. Can both be turned on? Am I better just staying as I am? I also have an Era with Hey Sonos activated but they just turn themselves on and off when they want, usually interrupting a conversation. I hope I’ve explained it correctly, I think I’m over my head. TIA

I have enabled lossless in my Spotify account on the desktop and my phone as well as installed the latest software update for Sonos from the S2 app. Does this mean lossless should be playing through the Play 3 left and right speakers I have in one room ( as well as the sub and playbar) and Play 1 left and right speakers in another ( as well as sub and playbar)? Spotify on the desktop connects to the speakers and does from my phone too via S2.  It may be my perception but the sound certainly seems to have improved and I am hearing the music in a way that appears so much clearly defined and crisp than before. If lossless is not supported with my set up then the improvement is a figment of my imagination. 

Since Tidal in itself is supported I would love to see Voice Control integration as well.I found it somewhat confusing saying everywhere that Tidal is supported but the Voice control is not. 

I have 3 Sonos speakers. I use them always. This morning my app showed ”No Content” under the name I gave each speaker. I rebooted a speaker but still no content. I checked my router and it shows the speakers all connected to the network. I was using Sirius programming and in the Sonos app it showed as working with the name of the song, etc. One of my speakers is a Roam 2 that was not powered on. I powered it on and it showed on the network but had the same message of no content and i couldn’t play anything on any of the speakers. So, I’m not sure what the issue as and i think i did the things I should. Any suggestions?

I just ordered a Sonos Five with a 30% discount through the upgrade program. The discount was applied at checkout, but my order confirmation doesn’t reflect it, and Sonos has placed a reservation for the full amount on my account.Is it normal that the authorization shows the full amount, and will the correct (discounted) amount be charged once the payment is finalized?

Hello,I have an HHP Omnibook laptop using windows 11 with the sonos (s2 controller) app installed.  I have tried everything in the articles that I have been reading from sharing the folder, turning off my firewall (windows firewall is the only one I have), using the ip address in the folder name, etc.The music library that I am attempting to add is on the hard drive of this laptop.  I get the following error:  “sonos was unable to add the music folder reason:  unable to add the shared folder //scottnewlap/singles to your music library (1001).If anyone knows of a fix, I would greatly appreciate it.  Have a great day.Regards,Scott

Your Sonos app doesn't work and Spotify app never plays . It it does play it will pause or skips songs right after this is not acceptable.  Why did everything get worse this week and he's my app is updated and speakers for the last update 

I live in a 2nd floor wood frame apartment.  I’ve a Beam 2 and 2x Sono ONE Gen2.  I like to replace the two ONE’s with a SUB.  Can anybody recommend one?  Doesn’t have to be brand new.

My Sonos one microphone light won’t come on and mic won’t work 

Hey folks, For ~15 years I’ve been running a set of external speakers with internal powered subwoofers (Definitive ProTower 400s) through an NAD 320BEE receiver to a Sonos Connect (gen1) to a Sonos S1 system.  I stuck with S1 mostly because the Connect didn’t support S2 and also because I primarily listen to local library, but not interested in reopening the S1/S2 wars here... There are also a bunch of other Sonos speakers in other rooms but that doesn’t seem relevant to this problem. The NAD recently died on me and I’m considering my options.  I could buy a new receiver but it seems like overkill as I only use it to connect the speakers to the Connect.  I could buy a Sonos Amp, which seems the most straight ahead option but then I’m throwing out a perfectly good Connect. I could buy some some new Sonos speakers, but again, then I’m throwing out some very good speakers as well as the Connect.  Are there are other options I should consider, perhaps some good quality mini-amp I should kn