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I am having an issue with the Sonos app (Android) and a music library stored on a network share.My library contains a folder named A, which has its own music files as well as several subfolders that also contain music. However, when I browse to folder A in the Sonos app and select one of the songs stored directly in that folder, Sonos plays a song from one of the subfolders instead.For example, selecting the second song listed in A plays the second song in sub1. The apparent track order is preserved, but Sonos seems to ignore the files stored directly in A. As a result, I cannot play the songs located in A itself.Example:A/├── 01 - Song in A.mp3├── 02 - Another Song in A.mp3├── sub1/│ ├── 01 - Song in sub1.mp3│ └── 02 - Another Song in sub1.mp3└── sub2/ ├── 01 - Song in sub2.mp3 └── 02 - Another Song in sub2.mp3Expected behavior: selecting 02 - Another Song in A.mp3 should play that file.Actual behavior: it plays 02 - Another Song in sub1.mp3 instead.I am somehow surprises th

Long-time Sonos user here, with a significant investment in Sonos speakers. Everything was working fine as recently as Friday June 19. As of this weekend, I'm dealing with multiple simultaneous failures:Issue 1 — Radio stations fail with "the song is not encoded properly"Both WMAL (105.9 FM, Washington DC) and WABC (770 AM, New York) fail to play with the "not encoded properly" error. I've tried both iHeartRadio and TuneIn as the source — same error on both. Spotify streams perfectly, so this is not a network or Wi-Fi issue.Issue 2 — iHeartRadio authorization completely brokenAfter attempting to remove and re-add iHeartRadio as a service, I now cannot even authenticate. The OAuth flow fails immediately before I can enter any credentials, showing: "There was a problem authorizing your account. Please check your internet connection. Select back and try to authorize your account again." My internet connection is fine — Spotify and everything else works.Issue 3 — Mac app update failing wit

I can’t get my sub to hold the setting I set it to. Each time it defaults to zero for cross over. And regardless of what I set. It does not sound any better.  I have unplugged and powered my amp up. I have done the same to my sub.  I have run true play again. All the equipment is up to date and has most recent updates   

My Samsung TV eARC hdmi connection is currently in my cinema processor, allowing theatre sound.I don’t use it all the time and I’m not happy with the standalone TV sound so I want to add an Arc Ultra.To get Atmos from the Arc I need to use a eARC connection from the TV.How do I get my TV eARC connection to feed BOTH the cinema processor and the Arc soundbar?Looking for solutions that work for others who have encountered this type of issue.

I have a huge property where I’ve got 37 Sonos devices of various product all hardwired except for my subwoofers. Is there a way to get past or something I can do to jailbreak the limitation of 32 devices because of the universal plug-in play built into the software.or if somebody has a better suggestion idea or information, I would love to hear about it other than creating a second network

Hi I have several Sonos Products and recently they just randomly drop off the network.I have a Google Next Pro mesh wifi and I lose my Sonos Era300 and Move. But my Sonos Sub remains connected (paired with Era 300)In the other rooms Era100 has been ok, Play 1 pair and sub drop off but come back online My network strength is good to great and have no issue with TV PCs etc my Move won’t register I have done factory reset which temporarily solved Does Sonos have another system error in 2026 

My Era100 has worked normally during the time I've had it, about 1 year. Now it suddenly doesn't connect with my TV or if it connects, it disconnects itself after a moment. I've tried everything I can imagine, with the TV and era100, and the app. Any ideas?

Setup is: 2x Era300 configured as a stereo pair + Sub Gen 3.Music is played from a desktop computer to the Era 300 via Bluetooth. Because the desktop frequently connects and disconnects from the system, the Sub randomly stops producing audio during Bluetooth playback.Once the issue occurs, the Sub does not recover on its own. Audio output from the Sub remains absent indefinitely until some form of reinitialization is performed (for example, reconnecting Bluetooth or power-cycling the Sub). I have never observed the Sub resume playback by itself after the issue has occurred. Observations:The room remains correctly bonded in the Sonos app.Sonos app playback works normally, and the Sub works normally when using Sonos native playback.However, after using Sonos app playback and then switching back to Bluetooth playback from the desktop, the Sub does not start working again. It remains absent from the Bluetooth source.The issue appears to occur only during Bluetooth playback.Disconnecting an

I've been chatting and speaking with Sonos technical support for the past four hours and am about to have my issue escalated for the sixth time. The one thing that not one of the technicians has tried is to recreate the issue on their own Sonos speaker.Voice Control will NOT connect to KUSC - Classical California: The station is in my “Favorites” and the app will connect to it - but Voice Control either fails to respond or connects to a channel named “Blue Mood” - which plays orchestral light jazz with commercials. Could someone, please, try to get Sonos to play KUSC using Voice Control and let me know the result? Thanks!

All of a sudden no sound is some out of my Roam. Sonos app ‘sees’ it and shows audio coming from it, but I hear nothing. Factory Reset twice with no luck. During Reset I hear audio.Play/Sound controls on Roam don’t appear to do anything either.Controlling system via iPad OS27 app.

Can I use this on YouTube 

I have several alarms setup to wake up, they can be activated and deactivated with a toggle. They worked great forever, suddenly now it’s a huge effort to get them to deactivate or activate them. It’s either reboot the whole system, or phone, refresh the connection that seems to get it to respond. Or just doing it, several times. Why is it so hard to make it work?  This seems to have changed in the last 6 months, so whatever update was performed has made it extremely difficult to accomplish a simple task. 

My sonos one keeps dropping from the app.  LED is flashing red I re-assign using rj45 connection   ther wireless way wount work at all. it will be fine for a day .. then back to flashing red 

When will Sonos allow Play Dead music app to be added?

Hi,I have disabled sonoNET on my arc ultra but a wifi scan still shows it is intermittent activity on channel 165 in 5Ghz rangechecking status directly on the arc shows HT AP Mode is ON. HT Channel IEEE channel is 165. How can I disable this as this is conflicting with other wifi signlas. IP:1400/support/reviewcontents of /proc/ath_rincon/statusDebug info for INFRA mode at 17336811Mode: INFRA (station)Operating on channel 5180 IEEE channel: 36HT Channel is 5825 IEEE channel: 165HT AP mode: onRF Chains: RX:2 TX:2RF Chainmask: RX:0x03 TX:0x03Max Spatial Streams: RX:2 TX:2Noise Floor: -98 dBm (chain 0 ctl)Noise Floor: -98 dBm (chain 1 ctl)Noise Floor: 0 dBm (chain 2 ctl)Noise Floor: 0 dBm (chain 3 ctl)PHY errors since last reading/reset: 465228 Region: 1

Hi,since the last update Sonos Voice Assistant’s volume is fixed to a constant unintelligible low, one is unable to hear it nor is it possible to set it via the master volume. Would it be possible to give the users a separate Assistant volume control? Thank you.

I have two sonos 5 2nd gen paired with my victrola turntable (sonos compatable).  Everything worked great until my cleaning lady unplugged the table.  Now my stereo sound is weak.  Like im only getting one channel.  My Jimi Hendrix cuts out depending on the panning.  Any thoughts?

My TV is a Sony XBR-55X850D  i cannot get 5.1 surround sound with my Sonos Arc with my Sony TV.  Only Stereo. I tried everything. help!!! thanks in advance 

On Beam Gen 2 (which is set up with Sub Mini and 2 x Play:1 surrounds), when I ask Alexa to “Play 6 Music”, halfway during the response “Now Playing BBC 6 Music” the volume increases and the station music sounds much louder than I want it.Does anyone else get this and what can I do to stop it happening. It really is ridiculously loud when the volume increases.

I have a turntable currently using the Sonos port. I recently purchased the Sonos ace headphones and a BTA 30 is it possible to listen to my vinyls on my Sonos ace headphones? If so, can anyone help me? I can’t seem to get this to work

I have a Sonos Arc Ultra in a group with a sub and two Sonos One speakers. If I bought a Sonos Amp, could I add that to the group to play two more speakers, which are not Sonos speakers?I have heard this could lead to a TV audio delay of about 75 milliseconds? If this is true, can I adjust for this in the Arc Ultra's settings?

I am at a loss trying to find information.  Any help would be appreciated.  I have a multiple Sonos products in my house (no group set-up FYI), and I also have multiple Echo Dot speakers.  Alexa works on all devices both Sonos and Alexa Echo Dots.  There is one skill imparticular that is not working over the last month is Sleep Jar through Voice Commands on Sonos products, but does work on Echo products?  When I give the voice command to play or launch a particular sound on any Sonos device - the response I get is “Having Trouble accessing skill”.  This particular skill is linked in my Alexa app settings.  Since it works on Echo devices no problem - my thought is this is a Sonos issue and I downloaded the latest upgrade.  Is advice on how to fix -- my only work around has been to Airplay on the Sonos speakers, but only my phone to access not voice.

We have an ARC Ultra installed along with a SUB and AMP.  The ARC, every now and then, lowers its volume by itself to 15. We don't have a control system, just the TV. Has anyone seen this before? 

how to change the administrator on a Sonos product

Hi all, I currently own the Sonos Arc Ultra and I am looking to add rears and sub to my living room set up.I mainly watch Anime, Netflix original series and amazon prime movies. I will play music occasionally.For the rears, I am torn between the Era 100s and 300s as my room layout is asymmetrical (one side is closer to the wall and the other leads to the hallway and rest of the house). My sofa is against the wall as well because my living room is small.For the sub, I am torn between the Sub 4 and the Sub mini.Assuming budget is not a concern, which set-up would give me the best audio experience (clear sounds and dialogue etc)? Appreciate your thoughts and input! Planned position and floor plan belowRears - redSub - blueArc Ultra - black(TV and Sofa position cannot be swapped, my ceiling has cove lightings and a fan too)