Youtube Music access denied when selecting certain songs

Question

Certain song in the playlist is throwing access error when manually selecting it, cant even load the artist profile. But the same song seems to play while during playlist shuffle. I see that there are similar posts in the past regarding this issue on YouTube premium family accounts. Is it still the case? Is Sonos gonna fix it?

Airgetlam · Accepted Answer

Agreed….i suspect Sonos may not always checking the auth server, but I’m guessing. You could always submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. One way or the other.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Airgetlam · Answer

I don’t think account restrictions are up to Sonos to fix. I think they merely check for authorization from YouTube’s server, and receives back a ‘yea’ or ‘nay’. What did YouTube say, when you contacted them about the issue?

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