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Hi I have S1 products and since changing my WiFi I have not been able to connect to my S1 Play 5. When I try to use the S1 app to find it I get stuck in the loop where it tells me the app must be updated but then updates to the S2 app which is not compatible with my products.i have tried the solution of deleting and re-downloading the s1 app - this has not solved the problem. what else can I do as I can’t use my main speaker?  thanks 

Why can I not set up Alexa on my era 100, it won't let me add the voice assistant ...works fine on Sonos one

Hello, My set up is quite old but still going strong - two rear Play 1’s, a Playbar and my newest addition, a mini sub. My question is, can I add two speakers to my set up that would add to my surround sound and also work with a bluetooth turntable (Pro Ject T1 EVO BT)

Before I take the plunge with Sonos tech support, can anyone offer advice re. why my Sonos app for the iPhone 16 will no longer allow input to play music from the Music Library stored on my PC? It appears I can select and play music from my library through the Sonos web app but not from my phone. I can stream content from the app through my Sonos speakers but the library won't play from the app even though it sees all content on my phone.I realise that the adoption of SMBv3 might be responsible for this issue.  I have a huge library of music on iTunes and the ability to play that directly, vs. streaming, through Sonos speakers was the main reason I invested in Sonos hardware in the first place, several years ago.  I suspect Sonos does not care about this failure; there’s no money for them in direct network sharing.  A Wifi expert has often urged me to get Apple Music, which can reproduce my library for streaming but I’d then have to cancel Spotify, on which I have built many playlists

Love my new Sonos Play’s, and Alexa seems to working properly, except for one feature we love and miss in our household...All previous Sonos units support a whole-home intercom feature Amazon calls ‘Make Announcements with Alexa’ that we can trigger by saying“Alexa, broadcast: _____”https://www.amazon.com/gp/help/customer/display.html?nodeId=GKACGU9SSBEYA2TX But Play alone seems to not support this very useful feature -- any plan to support it?

Hi, I’m using a Sonos Beam Gen 2 connected to the HDMI 1 eARC port on an Alienware AW3225QF monitor. My PC is connected via DisplayPort and my PS5 Pro via HDMI 2.The Beam works correctly once connected and audio passes through fine, but since enabling HDMI CEC/eARC, I’ve had a recurring issue where the monitor fails to wake after being left in standby. The monitor power LED stays on, but the screen is completely black and even the monitor’s own OSD/joystick menu won’t appear.The only way to recover it is to disconnect the monitor from power and all cables, fully discharge it, then reconnect everything.I’ve updated the AW3225QF from M2B106 to M2B110, factory reset it, enabled DDC/CI and HDMI CEC, and I’m using the HDMI cable supplied with the Beam.Before adding the Beam/eARC setup, I used the monitor for around a year without this issue.With the Beam and PS5 disconnected and the PC running over DisplayPort only, the monitor enters standby and wakes normally.Has anyone used a Beam Gen 2

I’m having an ongoing HDMI/eARC issue with my TCL C655, Apple TV 4K and Sonos Beam (Gen 2).The setup is:● TCL C655/Q651G TV● Apple TV 4K connected directly to the TV● Sonos Beam 2 connected to the TV’s eARC port● HDMI-CEC and eARC enabledThe main problem is that the Apple TV does not consistently negotiate the correct audio format with the TV/Sonos.With Pass Through, Dolby Atmos sometimes disappears completely from the Apple TV audio settings. After restarting or changing settings, Atmos may come back.With Auto, Atmos is detected, but regular 5.1 content from apps such as Disney+ can sometimes be sent to the Sonos as Stereo PCM instead of Dolby Digital 5.1.I also occasionally get audio interference/static noises when navigating the Apple TV menus, which makes me suspect an HDMI/eARC handshake or compatibility issue.Everything works correctly at times, but the behavior is inconsistent and seems to be related to the TCL rather than the Apple TV or Sonos.Has anyone experienced the same is

My playbase lost connectivity. It is connected via ethernet. Initially I thought the problem was a loose ethernet cable, but after swapping the cable and verifying that the cable was connected to our network properly, I still could not get it to connect. I then performed a factory reset, but the playbase did not appear in my sonos ap as waiting to be connected. I reset again, and still everytime I went through the ‘add speaker or component’ process in the ap, no new speaker was found. I’ve tried it with the ethernet cable connected and un-connected. What further steps could I try before concluding that the playbase is broken? Thanks. 

HiWhen working on groups in the settings:When entering a group to see what's speakers in that group -> no change done -> going back (arrow) or cancel (X): Message for "do you want to" appears. If going through several groups this message box is disturbing.The message box/question is of course important if do a change and use arrow/X, but when No change is done it should not appear.Amund 

My Boost no longer appears in the speaker list or room list, which looks like the norm from other comments.  It shows in the About list.  I tried changing the Sonos channel, but it still doesn’t show.  How do I connect it so it works if it doesn’t show up as a room?

Helloreaching out for help with issue with connecting my two ERA300’s to a new 5G router from THREE. I have sent off as a last resort for an adapter to connect my router with and ethernet cable to my speaker one at a time do you think this will resolve the issue ? 

Hello.  I have a pair of Play1 speakers set up as a stereo pair in our kitchen and the speakers keep on disconnecting.  I have to unplug the speakers, wait about 10 seconds, and plug the speakers back in.  The NEEDS ATTENTION and NOT CONNECTED disappear after a few moments and the sound returns until the speakers disconnect again.  I also have a pair of Era100 speakers and they don’t have this issue.  I have tried everything as recommended in the troubleshooting articles but nothing seems to work.    We have an ARC SL in the family room which is next to the kitchen.I also have a Netgear extender in our home.  The extender is at least 30 feet away from the Play1s.  I have read in the articles that an extender could cause the connection issues.  Could this be the case?I hope all the foregoing makes sense.  Thank you very much for your assistance!  I have been a Sonos customer for a long time and I am very satisfied with the products in our home for a long time.

I bit the bullet and did the Sonos update after probably two years. System seems fine . I did notice that one of my subs shows version 17.2.6 and all my other 13 speakers show version 18.6. Normal or does it need to be matched up and if so, how? Thanks  

Hi!I own 2 Sonos 1 gen 2 since many years ago and I’ve recently been contemplating to buy 1 or 2 more speakers. But after digging around it seems Sonos 1 is no longer produced. If I buy for example era 100 will it give significantly different quality of sound that it will spoil the vibes when the speakers on or do you believe that it’s okey to mix and match different gen of speakers?

I have an Era 300 and a Roam Gen 1. The Era 300 doesn’t get used much any longer to its full capacity so am thinking of trading both in for a new Play.I did once have a Move but was too powerful for our small-ish garden.Any thoughts/comments welcome 😀

I have a Sonos Roam 2, and for the past two days I haven’t been able to connect it to my Apple devices via AirPlay.The issue occurs both at my office and at home. I have already tried everything I can think of, but the speaker does not appear in the AirPlay device list. The Roam 2 is connected to the same Wi-Fi network as my Apple devices.Bluetooth works perfectly, and the Sonos app also works without any issues. The only problem is connecting the speaker via AirPlay.At home, I have other devices connected through AirPlay, and they work without any problems, so the issue seems to be specifically with the Roam 2.Could you please help me troubleshoot and resolve this issue

I am long time Sonos user of 25+ year, when Sonos first came out with their products,  including the CR-100 remote control. I use my Sonos system largely through a Crestron back end and a Josh front end for voice control. I was having some problems and had to access the Sonos app on my iPhone (for the first time in over a years, when I installed the V4 subs) and was appalled at how absolutely impossible it is to navigate and use the new supposedly improved iOS app.  The CR-100 of 25 years ago was light years better than this!In the hope that my macOS and Windows versions of the app would offer some relief, I re-installed old versions that I had only to discover that they are no go with the S2 platform.  More progress!While I understand that technology moves on and hardware / software evolve wth it, it is mind numbing that access, capability, control, enjoyment and usability to name but a few have regressed to this extent. We have less functionality than the CR-100 and CR-200 of 25+ yea

Educate me.. I’m not a tech guy.. are there two different types of updates for Sonos.. app and software.. or are they the same? What updates make the speaker lights flicker ? Tia

I guess I’m having the same issue as many with the tracks “ not encoded correctly “ . After reading a few of the older post, am I understanding that the fix is to delete the music library and start over by re listing the tracks again ? Strange how it will play the first track in the list but no others..just goes back to the first track repeatedly.

Weak base after setup

Hey Community,when I click “Manage > Services” in the menu, the app closes immediately without any message. I've made a short video, the Windows Reliability History report, and the error log.I won't include it here (I don't think that's even possible—only photos).If necessary, I can send it to you.I've already tried the usual fix—uninstalling and reinstalling the app—but it didn't help.I use Windows 11 + Sonos V2 Desktop App.Thank youRené

Sonos Play 1 and Soundbar were connected and working. Play 1 stopped  working intermittently. Went through reset steps. Sonos wifi connects soundbar but not Play 1s. Devices then seem to connect to home wifi but then drop off and cannot be located on the App. Help please!

I know this has been probably been done to death, but how the do I just get my Beam to play a BBC Radio station via Alexa? I think I’ve done everything, set up Alexa in the Sonos app, enables BBC Sounds skill in the Alexa app and linked accounts. What I am getting;Me “Alexa, play BBC 6Music”Alexa “Playing BBC 6Music”Followed by silence or Me “Alexa open BBC Sounds”Alexa “(BBC Sounds open noise)..What would you like to hear?”Me “6Music”Alexa “Playing BBC 6Music”Followed by silence So close but so far! Any tips?

 so I am On the journey to have the speakers on new app. My beam currently runs with old speakers on S1 Sonos. i now have Move 2 and a Roamand want to add it to a system cluster on new app. i also want to keep old speakers running on old app as I don’t have budget to change everything. I know I we run two systems? Yes that is happening ok. How Do I move beam To join move 2?      

Does anyone have this issue when connected to the headphones you don’t hear your my music even though it’s turned all the way up, until I turn the left head phone sideways on my ear then I hear out of that ear only but not loud?