Answered

I paid £19.99 for the Sonos 2 speaker controller during my Sonos 2 setup.  It came from Apples AppStore. Was that a con?

OK, first I know I’m an idiot for my request, so please don’t abuse me! Also had a search through the forum, but nothing matching my exact case came up.  A couple of years ago I bought a pair of Sonos One SLs for our kitchen. I didn’t get the usual One (with voice commands) as I didn’t like the idea of a voice assistant listening in all the time and streaming ads/content based on overheard discussions. Mad maybe. I don’t know.  Move forward a couple of years and I really miss not being able to shout at Alexa to play some music. I bugger about on my phone trying to get music to play when we have guests. As I said, an idiot.  I would like to integrate (seamlessly!) Alexa into my system. Some ideas: buy a new Era 100 and pair it with an existing One SL. Use the other SL elsewhere in the house.    Add a third speaker to the setup (Era 100?) and have 3 speakers. How would this work with the stereo pair I have set up?Use some sort of Amazon device (echo dot?) to add the functionality. How se

Noticed that when using tv audio swap the Dolby Atmos music is compressed greatly. Will there be an update to maybe like; uncompress it I guess

I have the followingPro-Ject Phono Box S3 B (Black) Pro-Ject Maia S3 (Black)I would like to link up with my Sonos Ace headphones.however when I tried using the 6.5 to 3.5 adapter they did not workplease advice on a compatible adapter or a 6.5 to usb-c cable 

If I turn off the noise control modes, it's like all the bass gets cut out of any music I'm listening to, and it sounds much, much worse.Is this standard behaviour? I'm wondering why I'm forced to use a Noise Control mode to get decent sounding music, even in a quiet environment.

Hey guys,I have 4 Sonos amps for 4 zones of our house.One particular zone - Kids gaming room - has a TV, 2 ceiling speakers. TV is connected via HDMI extender then Cat 6 cable, then comes to Sonos amp (connected with ceiling speakers) in our media device storage.  This set up is working very well. However, I have bought a Sonos Arc which I was hoping to add onto the current set up. I have tried connecting Sonos Arc via Sonos HDMI-optical adaptor to TV, to add Sonos Arc to this set up. However, I can only get sound from Sonos Arc rather than the entire set up. How could I add Sonos arc onto my current set up please?Thanks in advance for your help. 

I have just brough some Kef Meta Q11 speakers to add to my lounge where only music and audio is played.  There is not TV in the room.  I already have the Martin Logan sub and wanted to get opinions on this set up and what I can do to maximize the sound quality.  Many thanks.

I recently added a Move 2 to my system. I also started using Apple Music. I have no problem starting to play music on the Move 2 using Apple Music: I start playing a song, then click the airplay button on the bottom. I see all of my Sonos speakers. I click the Move 2 button, and it starts playing. The problem is, after some random amount of time, it will stop playing on the speaker, and it seems to have disconnected. I have to go back and hit the airplay button again, and click Move 2 again to resume playing. This happens without fail after 10-20 minutes or so. I don’t seem to have this problem on my other Sonos speakers. I don’t THINK this happens when using Spotify, but I haven’t fully vetted that. I do not suspect a Wifi issue - my home has a professionally installed wifi system with full coverage throughout the home, extremely fast (1G service, generally get 600MBPS down in every room). Any suggestions? This is really frustrating. 

Want to make use of two of my old Sonos Play:1 to connect to a Fire Stick. What are my options? I cant really use HDMI as the Firestick is in my projector which is ceiling mounted. Could perhaps use a line in and run a long 3.5mm or use a bluetooth adapter. But going to need something to interface with the Play:1’s as they have no line in.

can arc ultra be mounted to TV using same mount as arc first generation

HiIn my living room, I would like to connect my Arc Ultra to my Sub.But this sub is already used by a pair of Five.I have read here and there that it is not possible to share 1 sub with two different configs.But how is it possible? As long as both configs are not playing different sources at the same time, why is it not possible?I guess I am not the only one facing with this issue.And, sorry, but I do not intend to install a second sub in the same room…Thanks for your replies/support/ideas

After merging homes with my fiance and getting the system set up I am unable to add (2) S Play1’s she previously had.  I use the S1 controller app and currently have the following set up: Main Play 5Play 3Play 1 Would like to add the (2) Play1’s.  I keep getting a message they are not compatible with the S1 controller.  Is there a workaround? Cheers

When I pause for about 10 seconds and hit play again, It says it cannot play this content and either restarts the song or skips to the next song in the queue. Also the scrubbing bar gets out of sync with the music. It will be near the end of a song and the bar will still be in the middle. I am on the latest app version and all of my speakers are on the latest firmware version.

Hoi there,Have been using Arc Ultra + Sub 4 + 2x Era 300 aka Ultimate Immersive Set with Arc Ultra for over a year now and been quite happy with the system overall. Sure there has been SW glitches here and there, but no deal breakers, and the sound is great. But the issue I got , is that the Sonos Android app installed with my Samsung S8+ tablet forgets all the Arc Ultra’s settings (speaker lvls, Speed Enchantment, TruePlay) multiple times a week. Not a deal breaker, but it grows tedious after a while for sure. I was thinking that this might be due to  the schedule I’ve set the system to cut off power with a separate timer for night time, but got the same timer thing with my living room Sonos Beam+Sub Mini for years, and it has never lost its settings to date. Wondering if anybody else has experienced the same, and if there’s a fix for it? I am dead sure there was a question like this in the forumsalready , but could not find it just now. Thanks! 

I have a large open plan house so I use the Zones feature to create 2 virtual speakers “Upstairs” and “Downstairs”. Each zone consists of a combination of Ones, One SLs and a Five. Ironically the Five in the kitchen needs a volume boost compared to the One that is also in it - currently the sound is biased towards the One. The Zones feature has a volume trim feature to compensate for this situation. The trim adjusts the volume from -15dB to +3dB on a per speaker basis. The Five does seem to respond but a 3dB boost is not quite enough. I need to dip the One by a few dB but the trim control has no discernible effect on any of my Ones. Anyone else noticed this before I submit a bug report?

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

i have two  sonos 5;s connected to a mini sub in a small room but would like to expand the sound what can i add to this set up that is integrated and not  add  speakers from another domain or room under grouping

Hi. I want to install a Sonos system at my office. I need (1) speaker (it doesn’t matter the type) at front desk and (3) ceiling speakers in 3 different rooms. All (4) speakers will reproduce the same music from the same source, but I want to be able to control the volume individually in each room. What is your recommendation? 

I just bought a used phone (Samsung galaxy s6) to use as a dedicated Sonos controller. When I go to Google Play to download the app I am getting an error message saying “This app is available only for your other devices”. It offers to install the app on my other phone and tablet, which both already have the app. Same story with both Sonos app and S1. Searching for ‘sonos’ in Google Play pulls up nothing! Same with clicking on the ‘Sonos Inc.’ link.Is it the phone? My old phone was an S6 and I used Sonos on it without problems. I’ll keep searching the archive here, but haven’t found reference to this particular problem. Help!Kim 

How to reconnect sonos boost

Hi, I have a Sonos arc and sub woofer setup and wondered what the options were if I bought a pair of Era 100 speakers? I assume the Era speakers can be added as a separate pair of stereo speakers  to my setup but can they be added as a pair of front left and right speakers for my home cinema setup along with my Arc and sub woofer or must they always added as rear surround speakers?

I just want to mention that most of the functionality I was used to is more or less back on track after 18 months.  But one of the most important for me is still missing and that is the possibility to return to the cue of music playing after you turn on the TV and then of again (or any suorce or radio stream for that matter).  Sometimes I even want to watch the TV but listen to music. I know that the cue is there because it’s possible to restart from the desktop application, but nowhere to be found in the app or web application.  This is by far the most frustrating aspect of the app and the constant need for reload a playlist if using your iPhone or iPad.  Sonos - Please re add this option 🙏  Or am I missing something here?

I connected the LG 65QNED93A6A TV to the Sonos Beam Gen1 using HDMI eARC and it worked perfectly. When choosing Sonos Beam as the audio device in the audio settings with HDMI CEC enabled and Simplink, it worked fine.However, I was unable to switch the audio output from Sonos to the TV speakers or to connected Bluetooth TWS devices. When I selected another audio device (TV for example), the new device works for a few seconds, then automatically switched back to Sonos Beam. Therefore, I needed to disable Simplink every time I wanted to change the output. Enabling or disabling "AutoPlay" in the Sonos app did not affect the issue. It seems to me, that Sonos forced reconnects ever it detected TV connection. What I doing wrong?

Trying to perfect my sonos 300 positioning with limited room behind my couch. Any suggestions or is this fair positioning. Appreciate the guidance!  

I’m Using a Virgin Media Hub 5 router - I can no longer split networks after a recent update, greyed out… lost connection to all my 7 speakers. Playbar and Sub work on TV only. I have a mesh network - I have split the networks on that, but still no luck connecting speakers. I have a boost - I tried connecting that, but it kept picking up another system. It might connects for a few mins, but will eventually say no system available. Help needed, thanks!