Answered

Hi In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay

I’ve been facing issues contacting my Sonos devices and getting them stay on my Wi-Fi network, tried factory reset, app refresh , changing ownership too ( to a separate account) . The app connects and drops as it pleases. The issue may be with my router config. I travel frequently and carry my speakers , so the networks change . Presently in Japan, using a tp link 841 router , all my other devices work just fine it’s just Sonos that’s such a pain🤬

Questions from a white-haired old granny who’s not great on technical jargon.I’ve had a Sonos system in my house for some years: S1 controller, 2 Play3 speakers and a sound bar, plus a Connect box linked to a Denon CD player and speakers. Accessed via a Mac mini (running Tahoe 26.3.1) and the Sonos app on an iPad and iPhone.For some months I have not been able to access my music library either on Mac mini or portable devices. I gather this problem has been raised before but I haven’t seen an answer.Questions:I gather I can upgrade to Sonos S2 – but will the Denon no longer fit?Do I have to replace the speakers? If this is the case I think it’s a very poor do.I have a Synology NAS drive – I’ve seen comments about using this but don’t understand where it fits in.

Can we please get the balance option on the settings back.

I’ve been using Sonos amp with 2 speakers on my deck for several years and now it’s no longer working.  Flashing white light.  I unplugged amp, plugged it back in and pressed button on back until it turned green.  I then entered the serial number from amp to the Sonos app and it said it was now connected again.  When I tried playing music with deck speakers the white light started flashing again on the amp.  HELP 😞

I gave up on my Sonos speaker years ago because of poor compatibility with many of my audio apps. I connected to my old speaker again to see if the UI had improved at all, and in many ways it was a lot better! However, there's no skip ahead function in Pocket Casts. This is a real deal breaker because I hate ads and always fast forward through them. Are there any good free Android podcast apps that have this functionality in Sonos?

I’m using the Sonos S1 with 2 x Play:5 in a stereo pair for the last 6-7 years or more.  I usually play the Radio Paradise stream direct from the RP service and NOT through TuneIn.  Right now, I’m only able to get 10 songs with no way to increase this limit.   Has anyone else noticed a limit on the queue size that will play from such a service? 

Hi there, first post for me…I have a Sonos system (several ones, arc, sub, move, roam, connect) all playing in harmony!  The connect is connected to a CXN100 via coax digital out/in and I had some audio lag issues which I sorted by changing a setting (I can’t remember which one but it fixed the lag issue).I’ve now added a DAC Magic external DAC between by CXN100 and my amp.  I now have a horrible lag again and I cannot find a setting to fix it.just to be clear - I’ve got Connect > Streamer > DAC > Amp all connected by coax.  Before I introduced the DAC I had no problem but now I do!  There are no delay settings on the streamer or the DAC but I know I can do something with the connect to fix it but I can’t figure it out!please help!  Thanks

Hello everyone,I'm having trouble setting up my remote control with my new Sonos Ray.My TV model is TCL NXTFrame 55A300W- I disabled Bluetooth on the remote control, so it now only works in IR mode.- I connected the Sonos Ray to the TV using an optical cable.- I configured the sound output to optical only.- The remote control learning function does not work on the Sonos app.- I tried hiding the receiver on the TV, but that didn't help.- I tried moving the remote closer or further away.- I tried quickly pressing the + button, but that didn't change anything.Has anyone else had success with this type of TV/remote?Thank you in advance for your help. 

Hoping I’m not the only one. Out of the blue a few days ago, when asking our Sonos 1 to play a song via Google assistant/youtube music, it now says “sorry I can’t do that on this device”. I’ve deleted,readded,reauthorized, rebooted, reinstalled (I’ve re-everythinged). No luck. Works fine on my iPhone via Siri.  Why don’t Sonos and Google play nice?

Our old zoneplayer s5 speaker was working great until I stupidly updated to S2 without realizing it is not compatible. I have tried many fixes: deleted S2 app and reinstalled S1, reset speaker to factory settings but nothing allows the app to find the speaker anymore-any help. It was working yesterday until I did the app upgrade :-(

I would like to share some tips on some hardware issues I have faced, and seek clarification for some instructions posted by Sonos.  But every single discussion thread seems to be closed… what’s with that???

Album Artwork is in a folder on desktop marked Album Artwork.jpg. Somehow, I have to include this folder in the pathway! Oh, the PATHWAY!! When I do create a pathway it says access to the shared folder is denied check username and password. when I updated my music library one piece of artwork transferred. I can't figure out why that worked and none of the rest worked… Help

Suddenly my Sonos speakers are no longer found on the local WiFi network when I want to stream music (via Airplay or otherwise). The app still works and through the app I can play music on my speakers. However, on my IPhone (and my girlfriends IPhone), we cannot use Spotify or other audio apps that previously worked. On Spotify it said: ‘no devices found on this network’. we have ‘klik en klaar’ internet from Odido. any idea how to fix this? 

I have a wired amp, Move, Move2, Era300 and Roam. All speakers are visible in the app. When I play music, I can play it on Move, Move2, Era300 and Roam but not on the AMP. I also tried playing something only on the AMP and then selecting more speakers and I can’t get all speakers to play. I have reset ever speaker, unplugged router, unplugged AMP. Sucks that this software and system has issues like this. 

Can I add a second pair of error 100s placed left and right of the arc. For additional sound 

I have been unable to use my old S1 for a couple of years. Trying again, but no settings icon on the app. I’m trying to check wi fi etc but without settings I can’t do. I have an up to date iPhone 12

cual  seria la mejor configuracion para una barra ARC mas 2 ERA 100 mas 1 SUB acerca de  graves, agudos, mejora del sonido, sonido en altura, etc?ya se que depende del “oido” de cada persona pero me gustaria conocer un ajuste general para una habitacion normal.

"We found an update. Let's get Sonos runnning on the latest software." I click Update."The Sonos controller installer failed to download. Your controller did not update successfully. Please try updating one more time..."So it sees that there's an update but it can't download it. Using Sonos Controlller for PC 11.15, Sonos OS is S1. Operating system is Win10 Pro. I have two speakers, both Play Ones.I shut down my PC, rebooted my router, turned on my PC, plugged a play1 into an open ethernet cable, opened the Sonos S1 Controller program on my PC, it saw there was an update, I clicked Update and I still get the same “The Sonos controller installer failed to download” error message. Please advise.  

Bonjour,J’ai changé mon enceinte Sonos (installé une sonos One SL à la place d’une Play 1) et je ne trouve plus mes playlists Sonos, concoctées avec amour depuis des années (des décennies même!).Que dois-je faire?

Ive tried adding bbc sounds to my system. But it doesn't even show on the app as a service i can add. I've added my address to the account to let it know im in the UK. Can someone give me a step by step guide ideally with screen grabs cos im completely stuck. I must be missing something.

On Android the alarm using the number keypad isn't staying open to set the timeSo is now useless.

Hi everyone,I’ve been using an Era 100 with a Line-In connection for a while now, but over the last two months, the behavior has changed significantly and it’s becoming quite frustrating.The Issue: If there is no sound for a short period, the Era 100 seems to "disconnect" or go into a deep sleep mode. When I start playing music again, it takes about 10 seconds before any audio actually comes out of the speaker.Why this is strange: This was not happening two months ago. It used to be near-instant or at least much faster. I am using the official Sonos Line-In adapter. Once it finally "wakes up," the audio is fine, but if I pause for a few seconds, the cycle repeats.  System Info: Speaker: Era 100 Connection: Line-In (Official Adapter) App Version: [Insert your app version here, e.g., 80.x] Thanks for any help!

Hello,  I dont see any reason why the other Topic was closed. Refering to I will not accept the fact that this is just closed to say “Just put it in same VLAN”. This is far more like a F*** O*** statement towards your customers. The previous models, were pretty fine working, untill the ERA has been released. How hard is it to listen also to your customers who wants to secure their enviroment and put things in different VLANS?  If this is not being fixed in the coming months, our stores in the Netherlands (35+), will not be onboarded with SONOS setups. To be honest, I still want this to get to work, but if this will stay like this, there is no other choice to see other brands. This is not a threat or a warning, just the facts.  Hope that someone from SONOS reads this actually.