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I’ve had my Sonos units for some time - in those years I’ve had to go through the whole reboot router, system and all speakers maybe 3 or 4 times, which is a pain as I have them mounted near the ceiling in my warehouse, which means moving the ladder around and climbing up and down, holding some combination of controls, unplugging/plugging, etc.  Today I opened the Sonos app on my Mac, and it can’t find any of my speakers - I’ve updated the app, no joy -  The speakers are all present in my airplay selector, so maybe that's the best to use them. But I just discovered that the Sonos web interface has all my speakers and favorites and works great - but not the app (again) - which tells me that they are all working, and everything necessary to operate them exists somewhere. Why is this so hard? It’s the main reason I steer friends away from Sonos - 

My controls on my Sonos app is not working. I cannot hit the Play button on any of my speakers to play music. I updated my app and Sonos app on my computer. The only speaker to come back is Move. The other 9, the Play button is grayed out, unable to play anything. Do I need to go to each speaker and unplug & plug back in to reset them? 

Sonos Components:    - Sonos Amp (with 2 wired Bose Speakers as rears)    - Sonos One Speakers (x2) (as fronts)Ecosystem:    - DJ Mixer (hosts 2 turntables with 6 aux RCA inputs)    - Aurzen Roku TV Projector (with HDMI ARC port and 3.5 RCA output + Wireless options with Roku audio products + Bluetooth)    - HDMI input Switch (Sony PS5, Nintendo Switch, Old VCR)Disclaimer: I’m not necessarily looking for some crazy high tech solution here like Dolby Atmos so please bear that in mind, although I may be open to it. I’ve put the questions I’m looking for answers on in bold.Hello,I’ve been using the Sonos Amp with a couple of satellite Sonos Ones for years, primarily for the purpose of playing vinyl. Additionally, I’ve historically had a Roku/TCL television hooked up to my Sonos Amp via HDMI ARC. Easy peasy. However, recently bought a house with this amazing room for all of my vinyl. I decided to ditch the TV for the Roku Projector, and have it mounted from my ceiling facing a wall with a

After the latest update i can no longer change the time for an alarm or set up a new alarm. All on a Samsung phone. The keyboard disappears before I can type any numbers. Don't people test these updates before they are rolled out?

Hi All, ​"I upgraded from the Sonos Beam 2 to the Sonos Arc Ultra. I noticed that the sound coming directly from the soundbar is flat. When paired with the subwoofer, the bass is actually worse than it was with the Beam 2. It seems like the crossover is poorly calibrated out of the box. There is too big of a gap between the soundbar and the sub. With the Beam, everything was much more balanced. For such an expensive setup, the sound quality is not satisfactory. Perhaps Sonos should update the firmware."

I have had a Beam with Ones in a stereo pair working rock solid for a few years. I also have a Five and a Move 2 and have had no issues at all. I’ve just added 2x Era 100s and a Sub mini to my setup. The Era 100s are in a stereo pair with the sub in one room (my office)At least once a day, the stereo pair drops/breaks down, with music just coming from one Era 100. The only way i can get it back together is to power cycle the speakers. I use the Sonos app mainly to play music but occasionally use Airplay and my Connect+Turntable. I’ve not noticed any cause+effect with the chosen source and stereo pair drops.My office has the router located in it, so the wifi signal is full strength. I have no other issues with my network or speakers.Any ideas why this is happening and how i resolve it please?

Greetings i recently bought 2 era 300 to place them as surrounds, replacing my old one Sl's. The room is wide but there is an obstacle a pillar in left side of the room. I tried to draw the room. is placing the era behind the pillar on the marked yellow spot will reduce it's effect.And changing angel of it will help or it is a complete dead spot.any other options of mounting on wall that can help ?Thank you 

Just bought the Sonos ace headphones and I have to have the volume set at 100 to hear it tidy. Done all the trouble shooting and updates but still the same. ????

Gibt es eine Fernbedienung für Sonos?

TV: HiSense Canvas 4KTVSetup: Ray connected via optical. Surrounds ERA 100 pair. Grouped with one Move 2 and sub-mini.Noticing audio cutting out for 0.5 seconds while watching UHD disc movie on PS5. Please advise. 

had to reset my sonos app to connect to a new router but now i can’t use sonos radio or connect spotify anymore

Hi,I have play:1’s, a play:3 and Playbar.I have the Sonos S1 app controller for these.I wish to add another speaker but can no longer buy play:1’s as they are discontinued.If I buy the Era 100 Sl or Era 100 can I add these to my existing set up (ie will they all be compatible with each other [the old and new ] and which app will I be able to use to control them all - the Sonos S1 app or the Sonos app? thanks in advance  

Hello everyone, I’ve recently set up a new Sonos home theater system and I’m experiencing some issues that I’m hoping to get help with. My setup:Sonos Beam (Gen 2) connected to a Samsung OLED S95C via HDMI eARC Beam is also connected to the router via Ethernet (CAT 8) where my Download speed is 115mbps & Upload is 23mbps 2 × Sonos Era 100 configured as surround speakers Sonos Sub Mini Additional 2 × Era 100 configured as a stereo pair placed to the left and right of the soundbarIssues I’m facing:I’m experiencing intermittent audio dropouts, mainly from the soundbar (Beam), where the sound cuts out for about half a second. The issue occurs only with TV audio (apps, TV channels, and console connected to the TV). When playing music directly from the Sonos app, everything works perfectly with no dropouts. The issue becomes more noticeable when watching Dolby Atmos content.Additional behavior:When I activate (group) the stereo pair (Era 100s on the left and right of the soundbar) while

I upgraded my Internet speed all five, but then they send me a new router.I haven't been able to install my beam 2.I tied reset reinstall the appWhen it chines it says it doesn't recognise it.There is NO sticker on the back/ base they're never was.Purchased 2-3 ago from reputable dealer..I swapped back to old router,TV etc all fine just beam won't install.I spent hours going crazy and getting frustrated..I still have the box etc but they're was no code that they tell you to put in if Chinese won't work. I was probably an idiot uninstall the app as settings are grey with only add new speaker or join system.I tried with the router it used to work with but no says can't find beam on that IP.Anybody thoughts thanks Richard.

Can SONOS create the ability to create a playlist and add songs? Like Spotify, etc. Or is that an option I don't know about?

I’ve moved. How do I reconnect my Sonos One? 

My Music Library is located on an external drive attached to my iMac. I have 2 Sonos speakers and the Sonos app on the iMac and on an iPad. I’ve tried everything to get the app to see the library but nothing works. Always “no longer available”. Can anyone help with a step by step idiots guide? or at least tell me if this scenario is just not possible. At the moment my speakers are just ornaments

I have recently switched from Amazon Music to Tidal. I have linked the Tidal service in the Sonos app and can control using the Sonos app, I just can’t get Sonos to play Tidal music using voice commands (Sonos), I get the following back:“Sorry, Sonos voice control isn’t available for Tidal yet”.Can anyone help, or is just a limitation I have to live with?ThanksLee

I set up alexa, it works. Next day it doesn't. It goes on and on.... Driving me mad. It just does no respond to the voice despite being set up in the app properly 

I sold my Sonos beam gen 1 and the new owner cannot activate it. I have performed a factory reset three times, but still not working.

Hi everyone. Just a quick question. I watch streaming channels Netflix, Disney, etc through a 4k Apple tv connected to my Sonos system, arc, 2 era 300's, sub mini. When I am not listening to Dolby Atmos it normally shows on the sonos app as pcm multichannel 5.1, I have found setting  it to Dolby digital 5.1 on the Apple box sounds louder & clearer but they recommend the other. Would be very interested in your thoughts & help. Many thanks.

Hello all.I have my mac mini connected to my bravia tv with hdmi and i have the tv connected to sonos amp over line in. When i play the movie my speakers connected to sonos amp give a lag of sound approximately 2-3 seconds. At the same time when i disconnect tv from sonos amp and play the sound through tv speakers it is perfectly synchronized. Anybody knows the reason why? Is it my tv giving the lag or is it sonos lagging?

Since an update over a month ago, when setting or changing an alarm (On Android at least), the keyboard quickly pops up and then dissappears. It's impossible to change the numbers without going outside the app, copying the numbers you want in some other text box of an app, and then returning to the sonos app and fiddling with the text box until it highlights before I can attempt to paste it. I figured it would get worked out but it still hasn't, even after a new update. Is this bug known about or being worked on? It's been getting more and more frustrating as it goes on. 

The short story is that I have the Arc and Sub 2.0. Everything connects, but I can only get sound out of the arc.  I've tried resetting the router, the sub, the arc.Tried putting older software into the sub, and then updating again.I've reset both sono speakers a half a dozen timesI've tried having the subwired to the router, and i've tried having the arc wire to the router, setting it up after both of them are reset.I cannot get a test sound out of the sub before I link it to the arc system.I'm using an Eero router, without issues to any other non-sonos devices. It connects and the functionality all looks correct, i can add it to the room. All the lights work properly. I've tried disabling the wifi on both units when they were hardwired, i've tried having it all set up wirelessly and disabling the sub and reenabling it. I've tried setting the sub and arc up from scratch in 2.4g & again in 5g router configurations.  I tried to contact Sonos support and failed. But have put in ticke

My ERA 300 can't connect after the upgrade. I have tried rebooting the router, factory resetting the speakers, reinstalling the SONOS app, rebooting my mobile phone, turning off the mobile network on the phone, turning off private Wi-Fi addressing, etc.    Can someone assist with resolving the issue?