Skip to main content

Answered

30433 Topics
S
sjstevens79Contributor I
asked in Using Sonos With A Turntable
Move 2 with a Uturn Orbit Plus

Hi all – hoping someone here can help!I recently bought a Sonos Move 2 and am trying to connect it to my Orbit Plus Turntable with built-in preamp using the Sonos Line-In Adapter (USB-C to 3.5mm). When I plug in both RCA cables from the turntable, the sound quality is terrible—very muffled or distorted. Strangely, if I only plug in one RCA cable, the sound is much clearer—but then I'm only getting mono audio.I love the portability and sound of the Move 2 and really want to use it for listening to records. Has anyone run into this or found a solution? Could this be a limitation of the Move 2’s line-in adapter? I'm even considering picking up a Sonos Era to test if it handles the signal better.Any suggestions, fixes, or alternate setup ideas would be greatly appreciated!Thanks in advance

736
U
R
Rick GlogowskiContributor I
asked in Home theater
wireless rear speakers.

Center bar plugged into TV. Wireless base & rear speakers. Is there a way to balance rear speakers when just listening to music? TV off

423
106rallye
T
TasmaniaContributor I
asked in Speakers
no Content but hooked up to TV

I had everything working on the app but must have changed a setting. Now the satellite speaker is showing at the top of the list and the Beam gen 2 is showing below. Both will no longer play content - any help?

361
Airgetlam
O
omaharichContributor I
asked in Home theater
can i connect a "single" sonos one SL to arc sound bar ?

i know i need 2 of the ones for surround..just want to connect 1 additional speaker for additional sound...i know i can select them both in app...but i want to turn on the tv and the power and the volume work both together ..

311
Airgetlam
F
f-meContributor I
asked in Speakers
Sonos One Update Loop

I have S1 controlled system, because of a ZP100 that I have, and several Sonos Ones. We want better streaming alternatives and I started to move to the S2 controller, but I can’t add the Sonos One. It wants to update the software but also attach to the Sonos One private network, which doesn’t have access to the internet to download the software and fails.Sequence of events:Place Sonos One in pairing with blinking light. S2 app sees the Sonos One and starts to add it. Allow microphone and location access S2 indicated, “...let’s connect your mobile device to you Sonos One’s temporary network...”  Connect to temporary network S2 app says there is an update available Click Update, S2 app goes to screen indicating that it is restarting the Sonos One. Sonos One does not restart or do anything except having the blinking green light. S2 app times out and goes back to step 2.I guess a couple questions are:Can it get to the software update while the Sonos One is on the temporary network? Should

513
F
P
PleasejustworkContributor I
asked in Speakers
why is it that my sonos system keeps dropping out?Ready to turf out of the house

Plug and play hey? Yeah righto Have to be the worse app as well

864
Airgetlam
Udon
UdonContributor II
asked in Portable speakers
New Sonos Move 1 Will Not Connect

Received a Sonos 1 from my brother as a birthday gift in April.I left it as I was tempted to sell it since I really don't use portable speakers when I use my Sony XM5 cans instead.Yesterday I said screw it and decided to open it and try it out but I cannot get this thing to connect!I put it on the base ring & the bottom LED on the speaker pulses orange for a short while then goes to a fast red LED pulse.I left it overnight thinking maybe it was a low battery issue but it was doing the same thing this morning.So I plugged it into a 45w USB C to charge for a while then back to the ring, same thing.My app does not see it and when I put the speaker on the ring while holding the infinity button to do a hard reset the white light on top just stays at a slow pulsing white, no white/orange alternating.Is this thing DOA out of the box? If so I think I might be done with SONOS...I have 8 SONOS speakers in the home but with the issues with the app and now this, come on.Anyone have any suggest

998
Udon
J
jojim65Contributor I
asked in Controllers and Music services
Sonos wont connect to Amazon Music or Alexa

I have a Play 1,3 & 5 (1st gen) They havent been used for a while so I thought I would set them back up.  I made an error thinking the 5 needed to be downgraded when in fact it was the 1 & 3. The online chat got me through this and now all three work in the same room. I tried to connect back to Amazon Music and Alexa. It lets me go through the initial screens via Services & Voice, but when I press 'Authorize' I can see the button react with the grey background on the button coming up but nothing else happens. I can add Sonos radio channels without problem.Can anyone please help?It would appear it won't connect to any external services at all

882
M
D
DWade63Contributor I
asked in Home theater
Speaker and Surround

First time adding my 2- play1 to my surround sound (playbar). They will add to the surround sound but they drop off my WiFi. When they are not added to surround they work great on the wifi. Thanks

987
R
J
JavertAvid Contributor I
asked in Amazon Alexa and Sonos
Sonos One linked to Apple Music will not play via Alexa

I have a Sonos One and 2 old Sonos Play.The Sonos One is linked to Alexa with all relevant skills enabled.Apple music is logged in.Amazon Echo device in the kitchen will play Apple Music songs on voice command.Tthe Sonos one will play apple music from the Sonos app if I select it via the UI, but if I say “Alexa play music” - it says “Ok - here’s Apple Music” but nothing plays.  Same happens if I specify an artist or track.  It responds to other commands like “What is the time” or whatever no problem.I have tried all the obvious like rebooting everything, disable and reenable skills and settings in both Sonos and Alexa.One thing I noticed is that in the Alexa app on my phone, under the “Music and Podcasts” settings, the skills for Apple Music are listed under “Family” but if I click on my own name, the Apple music skill is shown as the default, but there is an orange/yellos triangle with an exclamation point to the levt of the “Your default services” - this excamation point doesn’t appe

391
Sotiris C.
M
MpJeeperContributor I
asked in Amazon Alexa and Sonos
Alexa control of MyMedia Skill to play from music library only repeats first song.

I have an up to date Sonos system that is comprised of 2 Sonos One and 2 Sono One SL speakers.  I have an MP3 library on a networked Windows 10 laptop that uses MyMedia v.1.3.148.998 and the Alexa Mymedia skill enabled.  When I ask Alexa to tell my media to play any artist, the first song in the library plays and then repeats endlessly. If I say Alexa, “next” the next song plays and then repeats.If I try the same thing on my Amazon Echo devices, it works as intended, one song plays and then the next and the next.   Any help would be appreciated.

321
Jamie A
K
KlykkyContributor I
asked in Components and Architectural
Update broke Connect:amp

So i think there was an update this Monday 21/7-2025 which broke my very old connect:amp.I have an old bridge, old connect:amp and a newish Port as my network.On monday i find out that the network is dead. I remove the bridge as apparently i dont need that anymore, and connect the port and the connect:amp via ethernet cable instead.If i only have the Port connected, it works. If i add the connect:amp nothing works.I had been having internet issues since Monday too, so i downloaded a ping test program, and my internet kept dropping.If i turn off the connect:amp suddenly there is no issue with the internet.My conclusion: the connect:amp was stealing A LOT of bandwidth.Any help on this issue?

897
Mr. T
T
TauntonboyContributor I
asked in Headphones
Sonos Ace Bluetooth Connections

Hi All.  Can I use Sonos Ace headphones to connect via Bluetooth to an airplane's in-flight entertainment system?  Is it easy and how do I do this?  Many thanks.

943
T
S
sr4Contributor I
asked in Home theater
Mounting elevated Era 300s

Recently purchased home, installing our existing speakers. Looking to mount Era 300s in the corners (Red circles). Ideally, I would like to mount in the corners of the wall. Do these speakers to angle downward towards couch, or can a level corner mount work? Considering optimal sound, what is the most suggested mounting route with this layout? Pairing with ARC and two subs.I'm hesitant to mount on the flat wall under crosswalk for power access reasons. Wife doesn't approve floor stands behind couch.**I will be installing elevated power outlets to hide visible power wires. 

522
AjTrek1
P
Pascal CoumansContributor I
asked in Portable speakers
Sonos Move 2 issues with Airplay 2 via Airfoil (on Mac) or via Roon

My Sonos Move 2 that I recently bought, is not playing music via Airplay when used in Roon or when used in Airfoil. All my other speakers (Naim, Sennheiser Amber) are without issues. Is related to Move 2 firmware I suspect. 

843
Airgetlam
E
esko2953Avid Contributor I
asked in Home theater
Sonos Ray and Firestick Remote

I use to be able to manage the sound for my TV (Vizio) through firestick remote.  I notice recently that is no longer the case. Any suggestions? An upgrade by either vendor?

381
Airgetlam
K
kamani kaiContributor I
asked in Portable speakers
roam reboot

no response on Roam when pressing and holding power button. orange light is flashing but not connected to power. 

442
Airgetlam
M
Mikep6ddContributor II
asked in Controllers and Music services
Share Folder Playlist

When trying to add a shared folder playlist to my Play3, having entered all the required path details and then touched the ADD button, it circulates but the process never completes. I have ensured the folder has all the necessary share permissions. 

554
M
S
Surf8urdContributor I
asked in General feedback and conversation
app’s preference for rooms to play to

Sonos app always chooses Bedroom to play to and not Livingroom even when I select Livingroom and click ‘apply’.

482
AjTrek1
K
KleinsmithContributor I
asked in Controllers and Music services
Symfonisk speakers, remote, and ikea home smart 1

A few days ago, my symfonisk remote stopped working and there is an alert in the ikea home smart 1 app that it cannot connect to my 2 symfonisk speakers. I have tried re-adding the speakers and cannot. They show up fine in the Sonos app. Unfortunately IKEA was not of much help, so I’m curious if anyone here has had this issue and been able to fix it. Thank you. 

1656
K
F
FilmYak1Contributor II
asked in Components and Architectural
Can't downgrade ZP90 to S1

Trying to downgrade a ZP90 to S1 (not compatible with S2).  Was on with phone support for over an hour, with various “reset the device, reset the router, reset your phone” steps over and over again, but every time I go to downgrade to S1, the S2 app does not see the device.   And the S1 app on my desktop computer (and my iPhone) tell me I have to control it via the S2 app.Anyone have a secret step I’m missing to allow the S2 app to actually see the ZP and downgrade it to S1?

567
controlav
E
ericjhContributor II
asked in Controllers and Music services
On this Device music

The S1 app (and older) had the option on Android to play music "On the device" and I can browse my local files and play them. it went away of course with the abomination that is the current app. Is this option ever going to added back into app? This is very useful when working on a space at my brother's farm that still only supports S1. However it would be nice to use it in other situations when connected to a system other than my own.

433
controlav
Zeek78
Zeek78Enthusiast II
asked in Controllers and Music services
when will the shortcut to the Equaliser on volum slider return?

When the new app was released, we were promised that all the missing features would return within a few months. But as we all know, it ended up taking much longer than that. In the middle of all the confusion, I asked Sonos directly if — and when — the volume button shortcut to the Equaliser would come back. I quickly got a reply saying it was just around the corner, and that it was now a priority since many users had contacted Sonos specifically about this missing shortcut. Well… it’s now been almost a year since I was told it was just around the corner. So I hope it’s okay for me to ask here: When can we realistically expect it to return?

984
N
A
aneetTrending Lyricist I
asked in Home theater
Arc ultra not connecting

I just bought a Sonos Arc Ultra with Sub gen 4 and 2 Era 300's, I connected the arc to my 5g network, then added the sub, and tested if it worked, I could stream music, no issues. Then I wanted to add the 300's but got the message that they can only be added to a 2G4 network, so I wanted to connect them to 2G4 (different SSID) and then got the message that they would be on a different network than the Arc.After everything finished, it said that the sub and the 300's were not registered (even though the sub shows up in the living room), but whatever I tried, all the time it says an update must be made but when I activate this it ends with an error 1001.So I decided to connect all to the 2G4 network, when I update the network all goes well, all is found and it says that my network is now added as trusted network, but then when all is finished and I get to the main screen of the app again, it says there is nothing connected to my network, I restarted everything but same thing, I tried thi

67957
A
P
panapTrending Lyricist I
asked in Speakers
Sonos "repeat" does not work as expected

I select a folder with some 24 tracks in it.  The folder is on a Network Attached Storage (NAS) device I have my music on.  I start to play them.  All goes well.  I select shuffle and repeat (not repeat 1).  I expect the 24 tracks to be played indefinitely or until I stop to play.  This is within the Sonos app running on an iPad.  The app stops playing the tracks after some seemingly random amount of time and tracks, frankly I am not even sure, I have not checked it yet, if it plays all the 24 tracks at least once before stopping.  When it stops, the queue points to a track in a middle of the list.  I can press play and the app will restart playing the tracks but it will stop again sometime later.    To sum up, no other apps or services are involved, only the Sonos app and a folder on a NAS device.Please help.  What can I possibly be missing here?  This, to me, is a very basic function.

8117
P
Terms & ConditionsCookie settings