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Hello,,,I’m noticing lots of issues playing Amazon Music through Sonos speakers, anybody else experiencing this or know if it’s a known (and accepted issue by Sonos)? Issues with shuffle; constantly cycles through a small selection of songs in a playlists.Refusal to play songs later in a playlist; I manually select a songs but each and every time, the first song of the playlist plays, not the song selected. Regards Ted

I’m a complete novice and not technically gifted!  I have a Sonos Era 100 and Amazon Prime unlimited.  I can’t link the two so that the playlist on Amazon plays on Sonos.  Help please.  Thanks 

I wanted to gauge from the community as to whether or not people are experiencing bad sound quality through their arc ultra speakers as I have had two units and both have produced a slightly distorted/fuzzy sound specifically from the right side of the speaker. I don’t know if it’s bad luck or not but wanted to check with others to see if they’re also experiencing this and what they did to fix it? My arc ultra is connected to my Samsung tv through the eARC port with the cable provided and use my Apple TV 4K Gen 1 to watch content. The fuzzy noise is present when watching any kind of media through the Apple TV as well as when I’m streaming music through the Sonos app and even when adding the product to my system through the chime it plays as well as during the trueplay tuning. I have even changed the settings on the Samsung tv such that sound is output via pass through rather than automaticAny help would be much appreciated, I will try get the product replaced but wanted to see if this

New Sky 500 max router, old ish Sonos one. All ok until i needed to connect to latest WIFI.It connects when wired no problem but will not work wireless. I have tried many times. Factory resets etc etc. I am not especially tech savvy but usually get by. Not this time. Tried Iphone and Samsung phones.

Hi, Valued Community.I’ve connected my Technics 1210 to an Eros 100. This is by a phono cable to a usb-c via my preampHowever when I check for playback options in my sonos app everything is greyed out.. Please help, Thanks  

Question: How do I keep my line-in audio source playing to the entire house while flipping a record instead of having it disconnect from the Sonos group? I recently switched my turntable (AT-LP60XBT) from a Bluetooth connection to a line-in connection. (After adding a couple more speakers around the house the BT connection was starting to fail and drop speakers off, I assume due to the delay.)(With the line in 3.5 to USB-C)When I start a record, the music automatically comes out of my era 100 fine. I then go in the app and select the rest of the house, which plays fine. Almost 100% of the time, when the record stops and needs to be flipped, the audio reverts back to only the Era 100 that the line in is plugged into. This is complicated by the fact that in the app, the line in is still connected to the entire house (5 speakers) and does not update. So then I force quit the app to reset it, and when first opened, the app seems to come alive and connect to my system fine but does not show

Hi, Valued Community.If I connect my Technics 1210 deck to an Eros speaker will I then be able to play to stream  to my other Sonos speakers in the house e.g. my Play 5’s and Play 3’s via the Sonos app?Thanks!! 

Why is voice control unable to play podcasts from integrated services? Just curious. 

I’ve added my sub4 2x era300 arc ultra to app what do I need to do in the app to  finish it offthank-youin advance

Recent upgrade sony bravia 9. Sound out put in sonos app always show dolby multichannel 2.0 or 5.1 . Earlier sony 950G, i used to see dolby atmos if dolby content played. Is this expected ? Any thoughts plsSorry abt mispelled titleSONY BRAVIA 9

I’ve been playing my Sonos’ from a NAS box in my basement for years. Works great, but not I don’t really need to have that box. Are there any cloud based SMB shares? A little bit of reading tells the there are security issues, but...

Procured a used Amp. After factory reset and “system Add” no sound from Sonance ceiling speakers. Simple test setup shows music on the app but no sound. 

how to change my Beam Gen 2 connected with 2 Era 300 for arc ultra for Beam, what is the best procedure???

I’m raising this issue yet again.   I can confirm that that Sonos Arc Ultra displays the same issue with the very latest LG C5 TV.   So this problem is not confined to some older TV’s or some small subset of manufacturers.  Sonos seems to be intent on completely refusing and ignoring the problem.  This is a bug.  When is Sonos planning to fix this? Once you have Sonos Arc connected through HDMI ARC connection, you can no longer use built-in TV menu to route the sound to whatever output you want - be it internal TV speakers, headphones connected to TV or anything else.  After a few seconds the sound is again routed to Sonos.  I have previously confirmed on Samsung TV, that this was not a problem with the Samsung soundbar or Sennheiser sound bar.I already raised it previously reporting it for other TV model and it was closed: Also found similar issues reported here:https://en.community.sonos.com/home-theater-229129/conflict-between-arc-and-bluetooth-headphones-6890718https://en.community

I have several gen 1 sonos play5 speakers but  some have damaged mesh on the front. Is there a way or guide how to replace that mesh? Where can I find a replacements mesh?Any advice would be helpful.thanks.

Do yall have any recessed speakers that doesn’t require speaker wire to the speakers 

I have Sonos Move speakers, they're not working. The LED is always solid red, not blinking. I already replaced the battery with a new one and it's still the same. I've tried several reset methods and nothing works. I really don't want to lose this speaker. Any recommendations other than buying a new one, okay?

Hi. I would like to check the remaining warranty on a preowned Sonos product, and also whether that warranty will pass to me if I buy the product - many thanks 

I have Sonos Beam (gen 1) running thru Sony Bravia TV (uses Android, very awkward) with speakers in multiple rooms.  Want to add Roku Ultra streaming device so TV and streaming is simpler to operate. Anyone have  experience, feedback, etc. is welcome using Roku w/existing Sonos setup?   

Hi everyone, I use both Apple Music and I listen a lot to podcasts via Apple Podcasts. For Apple Music I most of the time use the Sonos App (because of the streaming quality and direct streaming). For podcast I obviously  use AirPlay 2 from my iPhone (iPhone 16 - iOS 26). I’ve read a few articles on AirPlay, including on this forum, and I was wondering which are the best practices. In this support article they say: Select one or more Sonos products to stream the same audio across all of them using AirPlay. But in some posts and articles I read it’s better to do grouping an ungrouping via the Sonos App (all my speakers are AirPlay 2-compatible). My question:Is it better to just initiate the AirPlay 2 stream and then switch back to Sonos App for other controls (grouping and ungrouping, volume) or does it make no difference anymore if using the controls from iOS).  What is the difference between grouping with iOS and with Sonos? 

I want to be able to rearrange my services on the home page of the app. The services I use most are at the end and I have to scroll over to them each time. This has been brought up a number of times before.Since the only two options when posting are "ask a question," and "it is a conversation," I guess I'll make it a question smh...why can't I rearrange my services on the home page of the app?

Hey Sonos, hear me out... (this will never work but, let's try it anyway). To regain trust from your customers after the App redesign, you could decide to open up your systems to OpenHome and allow users to add their custom voice assistant with home assistant.This would be huge, there is a big community of makers and your devices are great and will easily be adopted as main voice assistant devices.If you compare the quality of a Sonos Era or One SL to the voice assistant preview from home assistant... it's like night and day.Let us add a custom voice assistant via API to our devices, people don't care much anymore about Google Home or Alexa. Let us have privacy and customization.Sincerely, one happy customer that would love this feature.Cross Post also on reddit:https://www.reddit.com/r/sonos/comments/1k16vzs/home_assistant_voice/

Please please please add the ability to schedule night mode and enhanced speech mode on my Sonos. This request has been made so many times I can't believe Sonos has not implemented this yet.  If this is too hard to build into your app then please build a native integration with Slmartthings that allows me to set a routine to do the same. 

Last year I purchased a Firewalla Gold Firewall and split my network into several VLANS. Amongst others, I have a dedicated VLAN assigned to my Sonos Connect amplifiers and another VLAN for user WIFI. My Sonos appliances are mostly connected with Cat 6. Some are connected over WIFI. One way traffic is enabled between the WIFI VLAN and the Sonos VLAN. I also have a Sonos Bridge on the network. This setup has been working well for about a year.Recently I purchased a couple of new Sonos Connect (app V1) amplifiers. I am able to find them on the Sonos App but when I press the button(s) on the appliance to complete the setup, nothing happens. It seems like some traffic is being blocked but I don’t know what or where. I have enabled bi-directional traffic between the WIFI and Sonos VLANs but that did not help. mDNS relay and SSDP relay are enabled on both networks.Does anyone know what happens when you press the physical button(s) on the Sonos connect once the device is ready to be added to

la aplicacion no funciona, compre un sonos amp y un sub y no me daja agregarlos, por lo que no se pueden configurar, entonces no los puedo usar, vendo e instala estos equipos, con estas fallas ya es mejor no venderlo a menos que alla una solucion ahora  Moderator Note: Google Translate - The app isn't working. I bought a Sonos amp and a subwoofer, and it won't let me add them, so they can't be configured and therefore I can't use them. I sell and install this equipment, but with these problems, it's better not to sell it unless there's a solution now.