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Hi allmy beam keeps dropping out after a couple hours of watching TV. Connected to 65” Samsung Tv (18months old) sound just disappears and I have to switch it back to TV sound, unplug the beams power, plug back in and it comes back again. All updates have been performed and I’ve even laid 7m Ethernet cable under the floor and wired it in to my router so I know it’s not a WiFi issue.  any help and advice would be greatly appreciated 

I have an ARC Ultra in my living room and a Ray in my bedroom.When I use the iOS app to try to start music in the bedroom, I get an error the like “The connection to the server timed out” or “Something went wrong.”When I use the app to try to start music everywhere, it plays in the living room but not the bedroom.Once I have it playing in the living room, I can use the voice assistant to group everywhere, and once it’s playing everywhere I can stop it in the living room and keep playing it in the bedroom.What’s going on? Can I fix it or do I just live with the workaround?

I am experiencing an ongoing issue that has now persisted for over a year. One of the primary reasons we invested in the Sonos system was its ability to set alarms to play specific playlists — a feature we used daily. For the past year, however, the alarm function has been essentially unusable. Here are the consistent issues we experience:I cannot set alarms from my phone at all. My husband can set alarms from his phone, but only with the chime sound — no playlists will play. No matter what we try, the playlist option simply does not work.I have:Contacted your support team multiple times via phone and chat. Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution. Double-checked every possible setting and update on our end.I would like a direct and specific response on:What is causing this issue? Whether Sonos intends to fix it — and if so, the expected timeline. 

I have a sonos system in which there is a duplicate room (living room). The pair of sonos 1's appear in one room while the sonos arc and sub appear the other.

One SL and Era 100 can each be paired with Beam Gen2 as rear speakers. My question is: Can I pair them in a mixed configuration, using one One SL and one Era 100?

Can’t get the microphone to work so not able to connect using alexa

I am an avid UK based BBC Radio 3 listener and until last week constantly had my two Sonos systems linked to the BBC sounds app as a connected service via BBC Sounds. Now it’s stopped linking. I can play BBC Sounds and then Airplay to one Sonos Ray speaker and sub but not to the Play:5. Anyone know what’s changed. I assume some software upgrade. Will it be fixed?

I have a problem in my sonos arc ,like when i play any song in my sonos arc there is a sond that come like “crackling” sound. And it’s specially comes when bass is higher or i increase bass in arc so give me some permanent solution.

Received my Sonos move 2 yesterday. It does not charge when sitting in the base. It does charge when I plug in a C charger plug. I made sure the two prongs on the base are making contact with the speaker, and it still does not charge. Has anybody else out there had issues with the charging base?

I've got a pair of the Sonos by Sonance architectural garden speakers. Came home tonight and the speaker grill had fallen off one of them onto the patio, clicks back into place no problem. It's Halloween so it must have been ghosts. Only logical explanation. However the little black plastic clip in plate that covers the cables has also come out and I cannot find it anywhere. I'm concerned that with it not covering the wiring the weather will damage them.I need a replacement plastic plate, clip, thing, with sonos written on it. Help!

The Sonos App is completely unresponsive. I have tried deleting app, reinstalling, turning off WiFi, turning on but the App still is useless for me.

Hi, is it possible to play/use a vinyl player & link to my Sonos One? Or do I need, say I Sonos Roam to link or use a as bridge to play via Bluetooth?  thanks in advance 

My recommend tracks and albums on tidal are up to date with new music, but when I access via sonos the content hasn't changed in months. I have reauthorised etc but no change? Any advice welcome 

I cannot connect my SONOS products to my new WIFI Router (Asus RT-BE58U) which I made sure was Sonos compatible. Have router set to 2.4 GHz; have tried resetting router and modem. When I select “update network” and get “let’s update wifi settings prompt….with list of speakers. I select and add a speaker, and (after bouncing balls) press join button and finally enter password. At this point prompt says “make sure you reusing the correct password.” Have tried this many, many times with most of the speakers in the list…same result. I know password is correct as I  have added laptop, desktop and printer to the network with this password. Next thought, add Sonos boost to setup, Same result???

My playbar and sub work fine on streaming but they drop out when playing my music library, all the rest of my speakers do fine . I ve got two speakers hard wired. Sonos sucks so bad but i m heavily invested 

Since I returned from a short holiday this week the (updated) apps on my iPhone and iPad do no longer show my music services (or recently played - but that does not bother me as much). I see the app looking for the services (first picture) but after a few seconds it just gives up and just shows blank avatars (that do not work) for the services. This makes the app useless. Has anyone come across this phenomenon? Did you find a cure? 

I have just had to reconnect my Play1 and Play3 and all of me old SONOS playlists have been removed ?? Can i get them back ??

I had my Sonos Arc Soundbar receive commands for Hunter Douglas shade operation.  Alexa still responses to commands but in Alexa is completely silent during operation, no sounds.  It had been working for years but suddenly a couple weeks ago it remains silent.  It’s nice to here the activation sound, not hearing it I don’t know if the command was received.

The phone calls on ACE are not so great, i’m coming from a Jabra which were better with the boom. Im hoping there is a small usbc boom mic i could use into the ACE, similar to https://www.sennheiser-hearing.com/en-CA/p/hd-500-bam/cmfl7c8rilqh007umr1do6wyc/

Hi,I’ve just purchased a Pro-Ject T1 Phono SB Turntable and Sonos Era 100 ‘bundle’ - set up this afternoon with no issues and everything’s working, however…The volume is really low (especially when compared to streaming music) I’ve adjusted all the settings, Line-In set to 10, volume limit off etc. but it’s just too quiet!Am I missing something obvious, or does anyone have any other suggestions?Thanks,

Hi, I have a Sony KD-AG965 I bought a Sonos Arc Ultra today. It will not connect to the tv no matter what I try, I have done all the trouble shooting things I can find online. Full reset, power cycles of both, HDMI cable change, Bravia Sync off and power off etc. The tv know there is something connected to HDMI eARC but then I go to set up it can’t play a sound nor will the app detect a CEC connection. Just says CEC not connected.Anyone had these issues?my next options are to try the bar on another TV and another bar on my TV.

Hi All,I fear there is no solution to this but I’m hoping someone has a good idea. I have a playbar with a connected sub and surround speakers. No matter what I try… the Nintendo Switch 2 will only output to stereo which is super disappointing. I’ve tried to set the tv to passthrough the audio signal but no luck there. Screenshot below of the petulant screen displayed by the Nintendo. Appreciate an old soundbar but it’s been solid for a decade and works great with the PS5!  

I’m using a Sonos Era 100 stereo pair connected via Bluetooth to a Google TV 4K streamer. I’m really impressed with the sound quality, but there’s an issue — the audio sometimes stutters, as if the left and right speakers momentarily hiccup. It feels like a plane gliding smoothly but suddenly hitting air turbulence. This happens about once every 5–10 minutes.Is there any way to fix this?no issue with wifi streaming, 

Hi everyone,I’m trying to decide between the Sonos Arc and Beam Gen 2. I can get both for roughly the same price (Arc is actually €50 cheaper), and I’m finding it hard to choose.A bit about my setup: TV: 65″ with HDMI eARC Room: Medium-sized living room Use: Mostly Netflix, Amazon Prime, Disney+, movies, and music Here are the two options I’m thinking about: Beam Gen 2 + Era 100 pair + Sub Mini Arc standalone bar and later add  Sub Gen4 Arc + Sub Gen 3 or 4 now, and maybe add Era 100/300 as rear speakers later I’m looking for good movie immersion, clear dialogue, and solid music performance without going overboard.Given my TV and room size, would you go Arc now or Beam + surrounds? Any advice or real-world experience would be super helpful!Thanks!Ashu

Sonos Arc here.  Pretty much at my wits end on setting up my Sonos Arc using Trueplay.  Trueplay worked fine right out of the box.  Since then have rearranged some furniture in the room and wanted to run Trueplay again.  Now has background noise problems when I try to run it.  Everything turned off, everything has been rebooted, access to my iPhone 14 microphone is fine, but every time I try to run it there is always a background noise error message. Nothing is running.  No one is making any noise.  Very annoying.  The one thing I have not done is to call Sonos.  That will probably be my next step.