should i reinstall the app?

4 replies
82 views
Translate All

Sonos is playing via Alexa but the app can’t find my products?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

R

RhonnyAnswer

Prodigy III

@AnnieB

Stop the playback via Alexa. Then turn off your router at the wall. Fully close/quit the Sonos app.

Leave it two mins, then turn the router back on and let it fully reboot. Give it another 2-3 mins after that for the speakers to re-connect to the router (they will all have a white light).

Then re-open the Sonos app, and see if things return to normal.

Pools-3015

Prodigy I

Are you using a VPN on your phone? If so turn it off.

Translate

A

AnnieBAuthor

Contributor I

No I’m not - but thnx for the reply

Translate

R

RhonnyAnswer

Prodigy III

@AnnieB

Stop the playback via Alexa. Then turn off your router at the wall. Fully close/quit the Sonos app.

Leave it two mins, then turn the router back on and let it fully reboot. Give it another 2-3 mins after that for the speakers to re-connect to the router (they will all have a white light).

Then re-open the Sonos app, and see if things return to normal.

Translate

A

AnnieBAuthor

Contributor I

Thank you!

Translate

Sign up

Login to the community