Answered

Does any one know of a compatible EU USB-C wall adapter for the move 2 charging dock?   i bought a move 2 in the USA last week and took it home to Germany and unfortunately none of my adapters are working with it (lights blinking red).  I contacted Sonos sales and they said they don’t sell them and linked me buy an entire new base for 80 euros. Which is insane to me. I Was very disappointed with their customer care.    so can somebody tell me what wall plug I could buy that would be compatible with the charging dock?   I’ve already tried apples with no luck.

The Sonos voice audio response is so loud and out of sync with the level of music that we are playing. I see some other posts from quite a while ago discussing this and they are closed for further comment so I’m posting a new one.I just got our second era 100 So our children could use the built-in voice control to play music so that I don’t have to give them screen devices to control it. However, The Sonos voice response is so loud it practically shakes the walls. It’s obnoxious and I’m about to turn off voice control, and that basically makes the whole use case useless.is there a solution for this? 

For the past few days I have been unable to pay music from Amazon Music on any of my Sonos speakers. I get an error: “Can’t play “song name”. It’s encoded at unsupported sample rate 3145728000 Hz.”I have tried removing and adding AMZN service. I have the latest App and Firmware updates. (This was happening before and after most recent app update) My AMZN service is working fine on other devices. I have powered off/on each speaker. I have powered off/on my phone and even restarted my Internet connection.Has anyone had this issue and been able to resolve? I have searched the FAQs and community and haven’t found anything recent on encoding errors that look like what I’m seeing. Screen grab attached. 

I recently purchased a Brennan B2 with the idea of using it as a whole house music system.  I have connected the Brennan to my receiver to use in one room through the connected speakers, but I was hoping to connect to my Era 100 speakers to use in the rest of my house. The Brennan and speakers are on the same Wi-Fi network but my Brennan doesn’t see the speakers at all. I’ve checked the Wi-Fi signal strength and by Brennan’s requirements, it is good. Is there something that I need to do to get it to find the speakers or is there something I can do to get the streaming function to work? I can stream internet radio on the Sonos so it’s working with my Wi-Fi but not with the Brennan. Any help is greatly appreciated. Thanks. 

After every two or three songs (on Apple Music+ in the Sonos app) the Atmos badge still disappears around 20 seconds into the song. The music reverts to normal stereo.I have frequently called customer service and gone through all the diagnostic steps, restarting etc. I also created a topic on this community page. Sadly after more than 6 months nothing has changed. The topic was even closed for further discussion. I know there are quite a few other Sonos owners with exactly the same problem, and wonder when there finally will be a solution to this extremely irritating and embarassing (when friends come over) situation. 

I have used VLC to create an M3U playlist of 10 songs from my NAS, Sonos can see the playlist and will allow me to put the playlist on the queue (I’m using the PC controller) but the queue shows the songs in a weird format and if I try to play them I get a message saying the share //192.168.50.90/multimedia does not exist. This is weird because that address is the one that the Sonos music library folder is attached to in settings.The first few lines of the M3U are below:-#EXTM3U#EXTINF:176,10cc - Good Morning JudgeCds2/10cc/Deceptive%20Bends/Good%20Morning%20Judge.flac#EXTINF:169,10cc - Honeymoon With B Troop.flacCds2/10cc/Deceptive%20Bends/Honeymoon%20With%20B%20Troop.flac The songs appear on the queue as Good%20Morning%20Judge.flac and Honeymoon%20With%20B%20Troop.flac Anybody any ideas what’s wrong. All i Wanted to do was use an easier program to create a playlist of my own music and then be able to play that in Sonos.

Sonos One microphone button does not respond  

Hello,I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  "Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  "Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."Despite this, playback still does not start.- Amazon Music used to work fine with Sonos previously.- I am using Amazon Prime Music, not Amazon Music Unlimited.- The account connection says it is completed.I have already searched this forum for solutions, reinstalled the Sonos, Alexa, and Amazon Music apps, and performed a factory reset on the Roam

Hey everyone,I recently got a Sonos Era 100 and overall I really like it – great bass for the size and a pleasant sound.But I’ve noticed two things: The highs sound a bit muffled compared to the mids and lows, even after running Trueplay. It feels like the left tweeter is slightly weaker than the right, especially when I run left/right channel tests. Has anyone else experienced the same with their Era 100, or is this just my unit / room placement?I have already replaced the model believing it was a hardware issue 😅Thanks in advance for your feedback 🙏

Hi,I did several tests but I can’t getting rid of an issue. My setup:beam2 + two ERA300 as surrond in one room 2 symfonisks placed in other rooms  amp connected to a turntable and a wired speakers in another roomIf I group music (Apple music, turntable…) everything sounds great. If I group the tv audio from the home theatre (beams2+eras) to any other room, audio comes out from the home theatre alone. From the app point of view the groped rooms are fine, I can adjust volumes etc, but audio don’t comes out.  Any suggestion? 

Need some advice currently replacing my soundbar with 4 inputs to the Sonos arc, problem is i only  currently run one hdmi to TV and because that's in the wall i didn't want to run any more externally.Is it possible to connect Xbox/ firestick and sky box to a switch box and then one cable to the Arc?Any help would be grateful

I have two Sonos Connect Amp Gen 1 connected to a pair of KRK Rokit 5” and 8” speakers.  In both cases, there is LOTS of static coming from both speakers.  I paid $40 for two double shields RCA cables, and the static persists.  I’ve read a LOT of threads with people complaining that these Connect Amps produce static.  I’m 99% certain that the issue is with the Sonos Connect Amps, but thought I would ask regardless if anything can be done to eradicate the static.

How do I connect my Sonos Amp, with 2 6inch ceiling speakers, arc, sub, and 2 era 300 to a projector and get the best sound in the room

Sonos One acknoedges voice request but then fails to play  anything

Hi, I’m trying to add Amazon Alexa to my Sonos Beam (Gen 2), but I keep getting an error. Here’s what happens: I go to the Sonos app and choose to add Amazon Alexa. The app shows “Connecting to Amazon…” for a while. Then I get an error message: “There was a problem adding Amazon Alexa.”  I have tried several times, but the issue persists. My phone is connected to Wi-Fi, and the Sonos system is working fine otherwise. Has anyone experienced this? Any solutions or troubleshooting steps I can try?I´m enough of all those Sonos bugs… thanks

I received an email saying:Sonos Upgrade Programme30% off any new speakerA product in your system is now eligible for an upgrade. The best part? Your credit is worth even more for a limited time.But when I log in to my account it seems I only have a 15% upgrade offer.Please explainThanks

I am trying to play internet radio station TMM 1 (The Music Machine) on my Sonos system (two Symfonisk and one Play 5) using the S1 app on my iPhone, iPad and Windows laptop (all up to date)It just plays an ad, then “Welcome to TuneIn” then another ad and just keeps repeating. It does similar with TMM 2 and CDNX, but it will play “Radio X London”I’ve tried powering off all the Sonos units, restarting the router and powering the Sonos back up.I’ve tried adding the streaming URL using the S1 app on my laptop (Manage > Add radio station); none of the URLs I’ve found will work at all:https://msmn3.co/proxy/x1mp31/streamhttps://tunein.com/radio/TMM-1-s159857/http://tun.in/seYGpThe instructions in the link below do not work because the S1 TuneIn integration doesn’t allow me to log in, so does not show the favourites from the iPhone TuneIn app on the Sonos app:https://support.sonos.com/en-gb/article/use-tunein-to-add-internet-radio-station-urls-to-sonos

I just added a gen 1 Play:5 via the S1 app. I understand that I can group non airplay devices using the S2 app, but that option is greyed out and unselectable. Is there a way to get this to become ungreyed?

My speaker will no longer charge and turn on

Hi everyone, I currently have 2× Era 300 and use them mainly for music. Now I’m planning to add a Sonos Arc + Sub, and move the Eras behind the couch as surrounds. I also have a turntable connected, and I don’t want to listen to music primarily through the Arc — I’d like to keep music playback just on the Era 300 stereo pair, but when I play movies through Apple TV, I want the full setup (Arc + Sub + Era). 👉 Question:How can I set it up so that, for example, when I play something on Spotify it only plays through the Era 300, but when I start a movie it plays through the full system?

Bonjour, depuis quelques temps difficile voir impossible de connecter Sonos à Napster. J’ai déconnecte ma sonos puis réinstaller avec un mise jour, déconnectée Napster puis reconnectée et re autoriser et toujours pareil. Point d’exclamation rouge sur l’onglet Napster lors d’une recherche. Je trouve bien l’artiste, album, playlist. Mais aucune liste affiche une fois sur l’artiste/album sélectionnée. Un message d’erreur « une erreur est survenu, essayer à nouveau » Merci de votre aide 

I have a 2x Sonos One stereo paired working with a Beam under my TV.I’d like to dig out my CD collection again and need some form of physical connection between the player & a speaker. Not wanting to break the bank, I’m looking at a refurbished Sonos Five for this connection - my question is can I set the Five up with the 2x Ones acting as a (new) stereo pair just when I want to play CDs? Do I need to set this up as a new room? Thanks all,JB

I have an indoor arc/sub for our entertainment system. I’m getting an outdoor projector for outdoor movies and would like to use Sonos speakers that connect indoors as well. What’s the best set up for outdoor speakers that connect indoors but can also be used with an outdoor projector? The outdoor projector will be portable so  no it can be used in different locations in the yard.

I can't seem to find equaliser anymore since the last app update. Android user: Archive, Sub and One SLs.

I know this question has been asked before but it has never been satisfactorily answered. I have 2 x Sonos Boost, one attached to my router and one upstairs to help signal to distant speakers.  The Boosts disappeared from the App after the big controversial update last year. They also don't appear in my "System Info" list.All I want to know is if the Boosts are doing anything at all?! Or am I just wasting electricity? Or if I need to reconnect them somehow?This is a simple yes or no question, and I'd appreciate if someone from Sonos could answer it instead of just some random conjecture. I will also note that I have a Sonos Port attached to my record player and my Wifi Router. I understand this also functions like a Boost. The Port works fine.