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I recently changed my Wi-Fi router and updated my system with the new configuration. However both SL Ones disappeared and after factory resetting both, they still would not connect. I attached one speaker to the router with an Ethernet and was able to set them up and added them as surrounds for the Beam. However on removing the Ethernet the connection goes and they get dropped from the set up. Any idea why and how to get them all wireless again?

Hey guys, I just wanted to let you all know.  Sonos just sent out a 20% off link to “Loyal Customers.”Before clicking that link, check the prices on the site.  Use incognito mode.  Right now the Move2 I’ve been wanting is $499 marked down to $399.  But not when you hit that link!  The “Loyal Suckers” get a price of $649 marked down to $519!Wow, what a shady practice!  Some states are actively working on legislation to make this illegal.  Repeat customers get taken advantage of.  Isn’t it supposed to the the opposite?  Aren’t you supposed to treat your customers well?  We have to deal with bad apps, disabling old hardware that still works fine, and now paying more if you’re a return customer.I expect this post will be deleted shortly after posting, but at least I hope some of you see it before you fall victim to this scam.

Hi, I have a large room (4.5m by 10m with 3m high ceilings) and I want to install in-ceiling, 8 inch Sonos speakers. I would really appreciate advice on whether two pairs would be enough, whether to go with one or two amps and how best to position them. The room will be divided into two zones front of the long side and back of the long side. One half a sitting area and one half a dining area. Thanks!

Are replacement batteries the same for the OG Move and Move 2?

Hi everyone, I have a problem - I reset the Sonos Amp to factory settings and reconnected it to my Sonos system. I have it connected via LAN, but the Ethernet connection always disconnects and the Amp connects via Wi-Fi. When I return the connection via LAN in the app settings, after about a minute it disconnects and reconnects to Wi-Fi...and so on....Is there any way to fix this? The other Sonos devices are only connected via Wi-Fi....could this be related? The router and network work fine.

I have a pretty large Sonos system in every room in My house  I was checking to upgrade a Sonos Arc for the Sonos arc ultra.Since there is quite a discount going on right now , I figure I’ll get .I go to the Sonos website and set up an upgrade , the DECEIVING part is that the price of the arc ultra changed to a higher price because I am trying to use the upgrade option and then they apply the upgrade ( 15% ) that is what they do at  some stores when they have a sale the night before they change the prices , so the “ Sale “ doesn’t mean anything , but for Sonos to do in such plain fashion is just a very bad business practice !! Makes me question WHY i ever got into this Sonos system .Very dissapointed

Hi, I currently have the following installed, 1 x Sonos Playbar, 2 x Sonos Play 1 speakers and I want to add a Pro-Ject T1 Phono SB Turntable. Please can you advise what I need to connect the Turntable to my existing system?

Hi! I’ve recently purchased a beam 2 and 2 era 100 with the idea to use them as a home theater (I’m planning to buy the sub mini in a future) but I can’t figure it out at all.  I have the beam already configured with the tv connected tru hdmi arc.  I have in another system both of the era 100 individually (not paired for stereo)  and now when I’m trying to add both era 100 in the configuration area of the beam 2 they never show up.  am I doing something wrong? I’ve reset everything twice now and can’t connect them together  

We have a music listening and TV viewing area in our living room. Music is a stereo pair of Play1s either side of the TV. TV sound is HDMI ARC to a Beam Gen 1 under the TV. It all works well.We have no interest in surround sound (and even if we did our room would make it really hard to put the surrounds anywhere sensible). The Play1s sound better than the Beam for music - not surprising they are physically separated to give a decent stereo soundstage.Was wondering about adding a sub mini to the set up. As far as I can tell would have to add the sub to either the TV/Beam or music/Play1s. Is there a way to get the benefit of the sub for TV and music without losing the convenience and ease of our current set up? Whatever we do has to be easy for everyone to use. Thanks 

After buying a Five and naively expecting it to pair up with my Play 5 2nd Gen for vinyl listening, I had to return it and am now looking for a 2nd Play 5 Gen 2 second hand. Apart from ebay are there any other resources it’s worth keeping an eye on? Or is it just a question of snapping up quickly when they’re listed?.. Seems like they’re like gold dust...

I got a new eero router from my service provider a couple of days ago. It has only one ethernet port (my old router had four). Can I use a two-port unmanaged network switch (not a splitter) to make the connection between the amp and router? Any recommendations?

Does anyone know how I can set up my Alexa voice / alarm volume higher so we can hear it without having the TV volume blaring out when the TV is turned on? I have a Sonos Arc. Any help appreciated. I have tried various settings suggested on other forums. Thanks you.

Is the Arc Ultra compatible with Play:1 and first generation Sub?

Hi, I love my Sonos Ace, and use them for more than a year on a daily basis, but I just find out that the ear cushions can be damaged on the side by normal use and wondering if there is any possible mantainance product I can buy or use to maybe lubricate them and will not start deteriorating since I plan to have them and keep using them for a long time. Maybe its the weather, or maybe sometimes when I use them during summer, my they are humid when I take them off, but have had taken care of this by using a dry towel to clean them before returning them to their case, and sometimes leave the case open until this have completely dry. Any suggestions or advises will be appreciatedThank You!

I cannot connect to my Sonos devices using the Tidal app (neither Android nor Apple). It briefly connects but then disconnects. Any idea what to do?

This issue is limited to the live Apple Music radio stations - Apple Music 1, Club, Chill, etc. I haven't been able to get them to play for a few weeks now. They used to work fine.The track ID comes through as “unknown content” and nothing plays. Sometimes I get an error saying that it is not encoded properly, but not always.  Today when I tested, Apple Music 1 played through one of my Play 5s, but not through any other speaker, while the app filled with error message pop ups. The other stations refused to play at all.  Is this a known issue? 

Just purchased a pair of Sonos Era 100's and I have a Brennan B2. The idea to transfer my cd collection to the B2 and use the Sonos speakers wirelessly to listen to my collection. Quite honestly I cannot get both the Sonos and Brennan apps to work as they should. Yes, all is on the same network but the music library will not transfer from windows to the Sonos. The wifi keeps dropping out on the Sonos and for some reason the Sonos app will only play one song at at time. I am wondering if I have made an expensive mistake.

I went to add a new speaker to my Sonos app today, this tells me I need to update the appThe new app update on iOS is only available to iOS 17 and above which my iPhone X doesn't supportI just bought an era100 and cannot add it to the app because the app is forcing an update to allow me to add a speaker - the not now button simply cancels the add speaker option.this is absolute bull, so now Sonos require me to get a new phone to add a speaker to their app? im sure I'm not the only person affected but probably one of the first since most won't notice in day to day use right now, but this is bull

Hi.Have a big Sonos system. Exceed 32 units.Divided into more Sonos systems on same network. No problems - all using Netgear Orbi Mesh WiFi. Have Ikea Dirigera (newest) and Ikea remotes on my “primary system”.The Ikea switches (over time) from primary to secondary or third Sonos system leaving remotes non functional.When I power off and reconnect power to Dirigera - it again finds my primary system until next time it switches. In the Ikea Smart Home app - I cannot select a system. Look like Ikea scans my network for units and selects.

Sonos MoveYTM playing, music stops, I look in app, its still playing (seconds advancing).  I try and control the music, skip track, anything, eventually I get an error, then the Move drops off the app, then comes back again with a blank playlist.Zero pings dropped to the Move at network layer.Happened for the past couple weeks, rebooted etc, happens randomly, and seeminly only on the Move but then again I only really use that speaker consitently so not certain its isolated.  Same with YTM, not certain its related, but I have a feeling it is.Diag: ******** Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.

I have sonos one in the kitchen and can set up google assistant.  I have move 2 and era100 but I cannot.  What is the deal?  This needs to be resolved!

The Technics SA-C600 seems like an ideal candidate as a multi-function component in my ideal audio system. It’s a network streamer, CD player, radio and turntable-ready all in one package. I have a Sonos Ray that I got as a starting point for a Sonos speaker system and I wanted to understand if:I can connect the Technics SA-C600 to a Sonos Era 100/300 or Five via the 3.5mm headphone jack on the front through the Sonos line-in adapter and an additional third-party connector I can extend audio input to the Era 100/300/Five via the line-in to the Ray over wifi?This post points out the lack of a line out on the back of the Technics unit but the spec list and photos here indicate 3.5mm output exists. Thanks!

Why does my system always drop out? This is very frustrating and I can't get a real person on a call.

Is there any way to make Apple Music's iOS 26 automix work with Sonos speakers?

I am a complete newbie to this so answers in simple format would be greatly appreciated! I am about to purchase my first Sonos product(s) - the Era 100 smart speakers. I am told that I can input from my old standalone turntable to play some of my vinyl which would otherwise be u/s. Question 1: what do I need? I see a pre-amp mentioned. Would this just be something simple like a Behringer PP400 off Amazon? Anything else?  Question 2: can I connect two smart speakers for true stereo and if so what more do I need?  Any advice greatfully received.