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When I try to connect my Zen Mini music server to Sonos, I keep getting the error ‘Unable to connect to Zen Mini computer’.  This has started happening after updating the Innuos software,  And I have some internet traffic that connecting music servers is difficult with the Sonos S1 app, but I’m unable to upgrade this because my Sonos hardware (Connect Amp) is incompatible with S.  Anybody know any workaround solutions?

Any have issues with the Arc’s volume fluctuating in its own? I’ve talked to Sonos multiple times and have tried numerous solutions to no avail.  I’ve tried the following:Bought new router that supports 2.4G replaced HDMI cable

Zamówiłam online jedną kolumnę, pieniądze zostały pobrane za jedną, ale na stronie widzę dwa identyczne zamówienia.Czy możemy to poprawić? Moderator Edit: Translation by Google Translate- I ordered one column online and was charged for one, but I see two identical orders on the website.Can we fix this?

I am completely new to Sonos but I’ve just moved into a property which has a Sonos system installed.  I believe it’s quite an old system.There are several speakers in various rooms in the property and it seems they are all wired to a hub.The hub consists of  2 x SS30 3 Way Speaker Switch which seems connected to a Sonos Amp.  The bottom of the Amp has this  Model:  CONNECT: AMPI have zero idea how I’m supposed to use this and would love some advice.Do I connect with Bluetooth and a Sonos App?  Can I stream music from my phone (spotify) or is my system so old that I have to attach an actual music player (for example a CD player)?Is this system worth keeping?Thank you in advance for any advice. 

Just got rid of my Bose system because I wanted WiFi. I’m going bonkers constantly changing the volume for each song. There is absolutely zero consistency.  Please tell me there is a fix.  This has never happened with any other speaker I’ve had.  It’s across the board with my roam, Arc & 300 individually.  I can’t find any setting in the app to gain consistency between songs. just so it’s clear when a playlist changes songs in a que the volume might get super loud or super soft. It never plays from one song to the next without a level variation.  The actual setting doesn’t change, but the listening level changes. So it might stay on a 28, but that 29 will vary greatly.I’m really starting to question my decision. thanks for any suggestions.  oh - mostly Amazon Music through Sonos app - I rarely use the Sonos music but it happens on their radio as well. 

Cannot get upgraded to download successfully. 

I’m trying to set up a new alarm in my speaker but it refuses to shuffle the playlist.   I have another alarm set with a different playlist and it happily shuffles that one, but no matter what I do with this new alarm, it will not shuffle.   I have the playlist set to shuffle in Spotify, I have the shuffle button in the alarm section but nothing.  I transferred the playlist to Sonos and put it on to shuffle, but it turns off the shuffle!  Any ideas? 

Looking for a 2025 response - I have managed to use an extender to have one room in my kitchen while the rest connect to the router.  For a variety of reasons I am considering trying a Powerline Extender (Netgear to be the same as my other devices).  I would switch the extender into Access Point mode.  I should then have the same single network SSIDs (not new ones from the Extender).  I am thinking this should help if the Powerline works.  Live in a cement house so can add ethernet easily.   I read many posts from years ago and wondering if anything has change or any views on this in today’s world with the current S2 app etc.      Thanks in advance.

Hi folks, I’ve recently upgraded from a Sonos Beam Gen 1 to a Gen 2 and have a query about Dolby Atmos effects. The Sonos Beam Gen 2 is located in our lounge, which has a roughly 10-foot high ceiling with a light fitting on the middle that hangs down slightly. At the moment I can’t seem to hear any rear or overhead sounds when playing Dolby Atmos content. I’ve used Trueplay to set up the soundbar, but does anyone have any recommendations for possible Height Level audio settings, please? I’m not sure whether to go lower or higher in those settings (or leave them at zero) in order to pick up any overhead or surround sounds. Thanks in advance! Matt Moderator edit: Changed Gen 1 to Gen 2 for clarity

Hi. I am looking for some wisdomI have a sonos ONE in the kitchen which i really like. Recently i have done an update as there was some difficulty with the sonos app finding the speaker ( i was still able to mostly find the speaker on spotify)Since then it seems the speaker is invisible to the app and to spotify. My wifi set up is with the BT router in the lounge (other side of an old brick internal wall from the sonos speaker) and a BT wiFi Disc extender in the room above the kitchen to reach the loft office. From my reading the sonos speaker systems are disrupted by having the wifi extender with the same SSID - I have read that you cant change the name of the WiFi disc as it just repeats out the wifi signal. So it seems the option is to Buy a mesh network - £250 ishbut…I was wondering...if sonos use sonosNET can i plug a sound bar into the TV and the wifi router and then the sonos ONE in the kitchen should attach to that network and not the WIFi? This would be cheaper and i would get

I’ve had an Arc (plus a few other speakers) in our media room, along with an ATV for forever. Everything was working fine for a couple of years. Within the last month, I need to disconnect (using the ATV and volume-down button) and then reconnect the ATV remote in order to control volume with the Arc. This procedure works about 20% of the time. I have to do it again and again in order to regain volume control with the ATV remote.To repeat. every single time I power down the TV and ATV when I turn the system back on, the ATV remote control is not capable of volume control with the Arc. Then I go through the “remote unpairing” steps one to ten times, and it works again. This is a new issue. It worked perfectly for years before a month or so ago.

So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is S***. Sick and tired of it. I’m selling everything. 

I would like to have a feat request for beam gen 2 and Era 100 as surrounds to support true play (quick tune) as per here   Thanks!

Can I use Sonos Connect to use with my old HiFi Stereo Amplifier & pair of speakers without using any other Sonos Speakers ?  

Hi! I purchased an Era 100 to line-in for my Audio Technica turntable. I also bought the Sonos USB-C to RCA (3.5) adaptor. Furthermore, I bought a headphone-to-RCA 3.5 (female and male) connector piece off amazon. I tried connecting the Sonos connector to the RCA connector I bought online and the pieces fit together but they are “loose” and no music is playing through the Era 100. Does anyone have any suggestions? I have updated the app and system as well.

So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is worse then bad. Sick and tired of it. I’m selling everything. 

I want to be able to connect a microphone to my era 100. Can someone send me details of what I need to make this happen. 

How do I switch internet services on my Sonos system?

Hello!Just bought Arc Ultra and hit a problem, probably, with a broken speaker, producing crackling sound at a certain frequencies on the right side. I've asked Sonos Support and they have, after a long conversation, escalated the issue higher to some technical team. It's been more than two weeks now, and I still got no response, however I have contacted support several times, they never were able to say when that technical team will contact me.The product is quite new, I should have 30 days free return warranty - maybe I should request returning the product instead of hoping on sonos support to do a warranty case?I have a case number, but cannot do anything to check its status. Kind of a weird situation, especially considering that the product already came defective to me.What should I do?The Arc Ultra was bought as a part of a TV bundle with two era 100s, they work fine. Will I be able to return just Arc alone?Any help is appreciated,Best regards,Alexey.

one sonos5 gen 1st plays, but there is a ticking sound at the same time and it disrupts playback 

My Sonos multi-room music distribution system is somewhat dated, but working perfectly well. I have just bought a new Windows 11 PC and I want to run Sonos from the music library on this new device. I have shared the library on the network, but the Sonos controller [on my iPhone] will not acknowledge it and will not update the software - It says a couple of my Sonos components are “incompatible...” I don’t want anything new; I just want to continue using my Sonos system as I always have - Can anyone help me?Thanks, Geof Ashton

Hi, I am unable to paid samsung solar remote to my Sonos playbar. I already went to settings on TV and added the remote as universal remote with the Sonos system. But still I cannot control the volume. It seems remote is working on bkuetooth mode and not IR mode. Not sure how to switch to IR mode. Please help. Kind Regards

Hello everyone,I received a new Arc Ultra yesterday, and after setting it up, I hear a crackling sound in the high frequencies, particularly with piano music but also with some voices in movies. It's not just necessarily harsh (which might be down to my interpretation) but there's also a kind of crackle mixed in, instead of the tones being pure.Is this a known issue? I can't find anything about it on this forum and I'd like to do some troubleshooting before I call Sonos directly.Cheers!

Setup:Samsung UHDTV Series 6800Sonos Arc UltraSonos Era 100 Sonos Sun 4.0Connect to arc HDMI ( earc connection)Having difficulty keep TV connected to Arc Ultra. If TV if off for a while when turned back on has difficulty connecting. Can anyone recommend settings. I hate to buy a new TV as this one isnt that old.

I have a Sonos Beam 2 which I want to connect to a Samsung Frame TV which uses a separate control box for all connections. This control box is 15.meters from the TV and Sonos. We have tried to connect the Sonos to the control box across CAT5E/CAT6 cabling with an HDMI extender at each end to enable the HDMI inputs into the Sonos and Samsung control box. The problem is the Sonos is now flashing white and orange and sound volume is limited to level 15. Can anyone suggest a way to resolve this problem?