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True play has gone missing on my app how do I get it back 

I just purchased three ROAM SLs that were listed as “new” on a big box electronic store website but sold through a third party “marketplace seller”.  While attempting setup on one unit I kept encountering numerous errors (Errors 36 and 1032/1002 on mobile,  888 on the windows desktop app...), all of which suggested a hangup in software/firmware updates. Ok, no sweat I thought - we’ll just perform a reset per community instructions. However, when the time came to unplug the unit to perform the reset, the Sonos just blacked out. I thought maybe the battery fully depleted so I plugged it in to adequate charger per Sonos instructions - 1 hour, 2 hours, overnight. No matter what, the unit would only turn on if plugged in - and even then, no sound from the unit itself. That had me thinking perhaps I had 1 bad unit - but this exact issue presented on each of the 3 Roams I purchased. To be clear: (1) no evidence of shipping damage; (2) no evidence of used or “open box” status - everything look

This is a problem I’ve been having for several weeks.  I do not know what changed to cause it. Setup:  Sonos 2 connect, Synology NAS, .all wired, m3u playlistsAll software/’firmware is up-to-date and use various controller devices (macOS, Windows, Android).  NAS has SMB 2 & 3 enabled and access is via admin level user name & password.  Problem:I queue-up the playlist and many of the songs are skipped with the message:“the share //Syn_NAS/Music” does not exist”. Some songs play, and they are in that same library/folder as ones that are skipped and don’t play.  The entries in the .m3u playlist file appear the same (format, location, etc) for the ones that play as the ones that don’t play..Fixes tried (none worked):Tried using IP of NAS instead of folder name Removed and re-added the share Rebooted router, NAS, Sonos ConnectConsidering alternatives but they each have challenges for me (Plex, Roon, Jellyfin, WiiM, Bluesound/Node, etc)  

Hi, i have a Sonos Roam 2 and sometimes the Sonos Roam 2 is out of reach. So if the speaker powers off i have to go reach for it and turn it on, so i asked Sonos to add a power on/off setting from the app. Does anyone else think this would be useful? It is annoying when the speaker is out of reach and you either have to power it on or off. Therefore i think this would be very useful.

We have an existing Arc which shows up in the voice assistant for Alexa. I’ve set up two new era 100 sl but they aren’t appearing in the voice assistant in settings. It says that if a product is missing, to add it in Settings But where? 

The wifi I am trying to connect to does not have a password. It requires me to open a link and and accept the connectivity terms. Is there a way to a complish this through the app??

We have a Port in our office of 100 people that controls the speakers throughout the office and are wondering if there is a device SONOS sells that can be our central device for controlling the Port as opposed to everyone just controlling it off the 100 different phones?

Hello, Randomly 2 weeks ago, Alexa stopped working on all my smart home devices, all the skills were deleted from the Alexa app and all my smart home products weren't working. So I went through and ive re-added everything and re-linked all the skills. I have everything working except for Alexa playing music on any of my Sonos devices - it works if I use an amazon eco though. Alexa works on the Sonos devices if I ask her a question or to control a smart home device like the heating, but she just cant play any music, weather thats from amazon music, Spotify or any radio stations. I have tried removing Alexa from all the devices, removing the skill, then setting it up all again and it wont work.

Can I pair an Arc with an amp and two wireless ceiling speakers to create a surround sound environment? Can I run everything through the amp? Thank you.

I often listen to podcasts via the Pocket Casts service in Sonos and whenever I’m done with one episode and try to play a new episode, I get a an error. The only way I can listen to a new episode is the completely clear the queue first, and then go choose the new episode.This happens every time.I typically listen to a daily Mon-Fri podcast and each day’s episode is comprised of a 5 separate options to choose from in the app (Full show, Part 1, Part 2, Part 3, and Part4), so my assumption is that the queue is getting completely filled automatically and then a Sonos app bug is preventing any more things being added to queue, unless there is a setting I’m missing somewhere.Anyone else experience this? 

Hello,I have a Sonos Playbase that has been presenting multiple issues that have made it impossible to use anymore. It first started to drop out playing TV audio over the optical cable (which replacing the cable did not fix). I then tried a factory reset and which has now caused issues trying to get it joined back to my home system. It doesn’t want to connect over WiFi at all. Instead, I’ve connected it to the network via Ethernet and got it to show up in the Sonos app as an available speaker to add. My phone will join its local WiFi network and listen for the initialisation/pairing sound but despite many attempts it will either fail to play any sound or play it for a fraction of a second and then go silent. This has rendered the speaker completely unusable.  Do you have any other recommendations of what I could try? Many thanks! 

Hello, my music will go in and out, sometimes with several minutes of nothing before playing again. How can I address this for smooth playback?  thank you. 

Do I need to use my phone to ask Era 100 with voice control to play a radio station or will the speaker itself respond to my voice?

Sonos and Sonos 1 system integration 

I have 2 Sonos One speakers (not Era 100) configured as surrounds for my Sonos Arc. They are mounted high on the wall, one above the full-height window and one (across the room) at the corner of the hallway and kitchen.As speakers, they are excellent. But when no music is playing, the one next to the window/wall sometimes makes a "pop" sound. It doesn't happen often, but maybe once or twice an hour. The other one never does this.My hypothesis is that the window shade next to the one that pops, has a big battery in it and that might build up some kind of inductive change, which the Sonos One discharged and it makes a popping sound. Is this possible? The observation is true my explanation may not be.

I have a Sonos era 300, I was using it via Bluetooth for the tv sound from the Apple TV, and it went off like it’d been disturbed, now all I get is a yellow flashing light, I’ve tried unplugging it for 30 second while holding the Bluetooth button, then plugged it back in, while holding the Bluetooth button, and still nothing but a yellow flashing light..

Bonjour j'ai une sonos beam gen 2 recyclé quand je mets une émission ou les infos par exemple je mets mon oreille au centre de la barre de son et le twitter central fonctionne bien le haut-parleur juste à côté à gauche aussi par contre celui de droite donne un bruit plutôt sourd j'ai fait deux calibrage trueplay c'est la même chose à propos du calibrage plusieurs personnes m'ont dit que ça se faisait en deux étapes la première au reste assis au centre du canapé et la deuxième on se balade en levant et descendant l'iPhone je sais pas si c'est vrai quand je lance la calibration ça ne me dit jamais qu'il y a deux étapes et la première consiste à rester assis donc comment vraiment le faire avec l'application sonos dernière du nom merci Moderator Edit: Translation by Google Translate- Hello, I have a refurbished Sonos Beam Gen 2. When I listen to a program or the news, for example, I put my ear to the center of the soundbar, and the central tweeter works fine. The speaker next to it on the

Why does my Macbook Air not see my Sonos device

I’ve been using Sonos for about five years now. Unfortunately, I had to delete the app this morning to get my Spotify to work with my other bluetooth devices like headphones and my Wiim Player.This worked. But now, I don’t want to sign into my Sonos again. It constantly hijacks the connection and doesn’t let go.This has been happening for over a year. My WiiM player never does anything like this. I guess I’ll be sticking with WiiM, until I find an answer. It takes way too long to keep deleting the Sonos app and reinstalling. My friends are having issues with simplicity too. I’m starting to regret recommending Sonos to friends.

On my Sonos app on my iPhone, my Apple Music account in my name has been added.  On my wife’s iPad registered in her name, using the Sonos app registered in my name, it doesn’t want to allow her to use my Apple Music account, so she set up her own account, even though she doesn’t use Apple Music otherwise, so it’s a waste of money.  I can’t figure out how to add my Apple Music account to the Sonos account in my name to her iPad.  That’s where we can use some help.  Thank you.

Hello,I’m having a strange issue with my Sonos Move 2 and Roam. Whenever I turn on the speaker(s) and connect via AirPlay, my music always stutters.However, if I play a song for about a minute via Spotify Connect and then switch to AirPlay, everything works fine.I experience this issue regardless of which iPhone, iPad, or Mac I use.The speakers are, of course, up to date, just like my Apple devices.

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

Why does the sonos app keep dropping one of my connects so I can't see it i  the app, even though I can see it in Spotify connect and play music to it?Any ideas to save me from resetting it all the time and connecting it as a new device?  Im an android user.Thanks Sonos Community

My Move won't enter Bluetooth pairing mode when I press the Bluetooth button on rear. I do hear the tone, but no blinking blue light and it doesn't show in my available devices list. It worked fine until I added eeros wifi ext devices to my existing system. I also have 2 Arcs & 2 Subs, connected to same network,  working fine. Any ideas? Thx! Steve

When I play long DJ sets from Youtube Music, it always skips to next after a while (typically 10-20 minutes into the track). I have tried removing YT from Sonos services and adding it back in (this trick usually works with Soundcloud), but the issue persists. Any ideas?