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As of today the Sonos app is triggering a virus alert on my Android phone.  The alert tells me Sonos is affected with "Android.Heuristic.Adcheat.OutAppAD.ABS.FX".This is preventing me from using all of my phone functionality as I get locked out of some apps due to the presence of a "virus" (which I assume is Sonos' advertising functionality.An example of an app which prevents use is my Online Banking application. I cannot use this app unless Sonos is completely uninstalled.Is a fix going to issued to prevent this presumable false identification?

Hi all  I’ve searched for an answer high and low on here - couldnt find an answer. Question is not for a home theater setup.  My Sonos AMP is not connected to my TV.  Question for Stereo playback case (ie: streaming music off Apple Music directly off the S2 app) on the Sonos Amp - hooked up to a pair of passive speakers. I already have Sub 4 hooked up.  If I were to add a second sub (Gen 3 or a Sub 4), would the bass be split up into Left and Right channels between the two subs (ie: stereo)? Or each sub would be receiving the entirety of the bass (ie: mono).  

I have wifi issues - every single day.  bell 3000 modem this is recent  it works sometimes  I unplugged all the devices and went through the process of reconnecting  now I am stuck is it worth persevering or should I throw them in the trash 

Hi everyone, simple question - are the KEF R3 Meta speakers suitable for the Sonos Amp? Does anyone have any experience?

 I’m getting the error “the track is not encoded correctly” on Sonos S1 when trying to play DR’s radio channels via DR LYD. Both the app and firmware are fully updated, but the issue happens every time.It seems like a compatibility problem with DR’s current stream format on the S1 platform.I do not want to use TuneIn as a workaround, since I prefer using DR’s official stream.Does anyone know whether DR’s current stream is compatible with Sonos S1, or if there’s a proper fix

I have a record player hooked up to the Era 100. Main reason I got it because of the direct line in, so I usually want my record player sound playing on the whole system.I would love if you could configure the long press pause/play button so that all available Sonos speaker in the system group TO the Era 100. Currently it only seems possible to group the Era 100 to other speakers that are already playing music.

I have an argon turntable with preamp and the official Sonos line-in connection. Turntable connected, preamp functioning and line-in set up on the Era 100. Line in chosen as source and in the app linein is marked on the era 100 and the “sound icon shows music playing- but no sound. Volume turned up and down numerous times. Autoplay - tried  both on and off,Cables checked, Sonos and app updated and every post here read and tried - no sound. Any tips? Turntable works with other amps/speakers, Era is functioning in the Sonos system and it is set up as a single unit. Picture showing the era 100, playing by line in 

HiSonos arc ultra and sub gen 3, thought I would try a trueplay retune, in particular the advanced method on my iPhone 17pro.Runs the tuning all be it seems to skip the listening position step, after the retune doesn’t save, I have no trueplay tab to turn on/off.Tried quick tune same thing. system/app fully up to date.Any help please.🙏 

I think this topic was brought up a year ago:  But I’m still having this same problem.  I have “Song Number” selected in “Sort Folders By” but the tracks in any album with multiple artists are ordering the tracks by Artist and not by the track number.Can anyone help me with this?

I work in a corporate building and have been changing between using Auracle and Spotify on the Sonos music app. I found that sometimes the Sonos speakers just stops playing the music on Spotify and resets the queue back to the first song. I spoke to the customer service who said that there is somebody else using the Spotify account, however we only have this Spotify access through the Sonos account and so I cannot “sign all out” or change the Spotify password. I also suspect that because this is my workplace that nobody else is connected to it. Some days it wont work at all, whilst on other days its fine all day. Is there a limit to the amount of tracks I can listen to on Spotify through Sonos? How can I stop this from happening as its really annoying.

Hi everyone,I recently moved and I'm trying to set up my Play:5 (Gen 1) on my new Wifi network using the S1 app. It was working perfectly fine a few weeks ago at my old place, but I'm currently stuck in a setup loop.When I start the wireless setup process, the S1 app correctly identifies the Play:5 and proceeds to create the temporary "SONOS" network. I go into my iPhone settings, connect to the "SONOS" network, and confirm I'm connected (the Wi-Fi icon is showing in the top right of my screen).However, when I return to the S1 app, it throws an error telling me I am not connected to the "SONOS" network.Here is what I have already tried to fix it: Factory reset the speaker Deleted, reinstalled, and updated the S1 app to the latest version Tried using a different iPhone Ignored my regular home Wi-Fi network on my phone so it wouldn't auto-reconnect Turned off the "Private Wi-Fi Address" setting in my iPhone's Wi-Fi network settings Verified that "Local Network" access is toggle

For some reason my play bar began emoting a repeating tone. The play bar wasn’t being used at the time. None of the Sonos devices were in use.

Hello,I own a Sonos Beam. Over the past few days I’ve noticed that Google Assistant responds to “Hey Google”, but it ignores voice commands and nothing happens. I’ve tried several commands, for example:“Hey Google… lower the volume”,“… turn off the TV”,“… play song X”. None of the commands are executed. I therefore tried removing Google Assistant and adding it again. Everything works fine until I’m redirected to login.ws.sonos.com. When I click “OK”, I’m sent to a page that doesn’t exist (404). Since I can’t proceed in the process, I’m currently unable to add Google Assistant back to my Sonos device. How should I proceed? Could you please fix the link so I can complete the connection? I’ve attached screenshots showing what I see step by step before I’m redirected to the non-existent page 

Hello,I cannot find a way to set shuffle for Alarms for youtube music playlist. please help. 

 Hello, A very important feature is currently missing, and I'm surprised it hasn't been implemented yet. The ability to edit and manage radio favorites would be a huge plus for me. With the MyTuner Pro app, you can manage and, more importantly, move your favorites. Audials Play goes even further, allowing you to create multiple favorite lists. How can I suggest Sonos add this feature? Is it easy to contact them? Do they even check this forum?

I purchased speakers and amp through Best Buy which is being fulfilled by Ultra Discounts Corp.  Will they be covered under warranty?

My inline service isn't coming over the Sonos speakers, even though it shows the sound is playing in the app

I recently bought a new Nighthawk router.  I have an Arc on one tv and a Beam on another.Both speakers are still working great.When I open the Sonos App, neither shows up.From what I can tell, I need to change the WIFI info stored on the Arc & Beam to the new Nighthawk.I can’t seem to make that happen using the app itself, but have read that if I plug the Arc into the Nighthawk with an ethernet cable, it will transfer the new Wifi info to the Arc, which in turn will update the Beam.I will then be able to see them in the app.Sound right?I don’t want cause problems since they’re working fine at the moment.Thanks in advance for your help.Steve

I am new to Sonos and want to adjust the sound characteristics of my Roam 2. I can’t seem to find it. - Paul

Is the new Era 100 SL compatible for stereo pairing with any older speaker?

This app should be offered by Sonos; it's terrible. 

Hi In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay

I’ve been facing issues contacting my Sonos devices and getting them stay on my Wi-Fi network, tried factory reset, app refresh , changing ownership too ( to a separate account) . The app connects and drops as it pleases. The issue may be with my router config. I travel frequently and carry my speakers , so the networks change . Presently in Japan, using a tp link 841 router , all my other devices work just fine it’s just Sonos that’s such a pain🤬

Questions from a white-haired old granny who’s not great on technical jargon.I’ve had a Sonos system in my house for some years: S1 controller, 2 Play3 speakers and a sound bar, plus a Connect box linked to a Denon CD player and speakers. Accessed via a Mac mini (running Tahoe 26.3.1) and the Sonos app on an iPad and iPhone.For some months I have not been able to access my music library either on Mac mini or portable devices. I gather this problem has been raised before but I haven’t seen an answer.Questions:I gather I can upgrade to Sonos S2 – but will the Denon no longer fit?Do I have to replace the speakers? If this is the case I think it’s a very poor do.I have a Synology NAS drive – I’ve seen comments about using this but don’t understand where it fits in.

Can we please get the balance option on the settings back.