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Hello!Just bought Arc Ultra and hit a problem, probably, with a broken speaker, producing crackling sound at a certain frequencies on the right side. I've asked Sonos Support and they have, after a long conversation, escalated the issue higher to some technical team. It's been more than two weeks now, and I still got no response, however I have contacted support several times, they never were able to say when that technical team will contact me.The product is quite new, I should have 30 days free return warranty - maybe I should request returning the product instead of hoping on sonos support to do a warranty case?I have a case number, but cannot do anything to check its status. Kind of a weird situation, especially considering that the product already came defective to me.What should I do?The Arc Ultra was bought as a part of a TV bundle with two era 100s, they work fine. Will I be able to return just Arc alone?Any help is appreciated,Best regards,Alexey.

one sonos5 gen 1st plays, but there is a ticking sound at the same time and it disrupts playback 

My Sonos multi-room music distribution system is somewhat dated, but working perfectly well. I have just bought a new Windows 11 PC and I want to run Sonos from the music library on this new device. I have shared the library on the network, but the Sonos controller [on my iPhone] will not acknowledge it and will not update the software - It says a couple of my Sonos components are “incompatible...” I don’t want anything new; I just want to continue using my Sonos system as I always have - Can anyone help me?Thanks, Geof Ashton

Hi, I am unable to paid samsung solar remote to my Sonos playbar. I already went to settings on TV and added the remote as universal remote with the Sonos system. But still I cannot control the volume. It seems remote is working on bkuetooth mode and not IR mode. Not sure how to switch to IR mode. Please help. Kind Regards

Hello everyone,I received a new Arc Ultra yesterday, and after setting it up, I hear a crackling sound in the high frequencies, particularly with piano music but also with some voices in movies. It's not just necessarily harsh (which might be down to my interpretation) but there's also a kind of crackle mixed in, instead of the tones being pure.Is this a known issue? I can't find anything about it on this forum and I'd like to do some troubleshooting before I call Sonos directly.Cheers!

Setup:Samsung UHDTV Series 6800Sonos Arc UltraSonos Era 100 Sonos Sun 4.0Connect to arc HDMI ( earc connection)Having difficulty keep TV connected to Arc Ultra. If TV if off for a while when turned back on has difficulty connecting. Can anyone recommend settings. I hate to buy a new TV as this one isnt that old.

I have a Sonos Beam 2 which I want to connect to a Samsung Frame TV which uses a separate control box for all connections. This control box is 15.meters from the TV and Sonos. We have tried to connect the Sonos to the control box across CAT5E/CAT6 cabling with an HDMI extender at each end to enable the HDMI inputs into the Sonos and Samsung control box. The problem is the Sonos is now flashing white and orange and sound volume is limited to level 15. Can anyone suggest a way to resolve this problem?

Hi,I have a Sonos Ray and Samsung UE32F6000F, without optical port and have purchased the Sonos HDMI to Optical adapter.I have switched the “eArc” setting on in the menu and connected the HDMI port to the one labelled eArc on the back of the TV.I am unable to get the two to connect using the Sonos app and nor does the TV recognise a speaker has been connected.I have noticed the optical cable end does not glow red when connected to any device (the TV, a laptop etc). I have also tried 3 other HDMI cables.Any ideas/tips?Thanks

Hello, I’m running various Sonos zones throughout my home via Sonos Amps (9 of them) which power speakers in different rooms.  Since installation, I’ve always played music just fine via Airplay connection to the speakers throughout the home.  The issue I’m experiencing is that I’d like to add the Sonos Amps to Apple HomeKit so that I can run automations to play music at certain times, and also direct Siri to play from a Homepod or Phone to one of the Amps.  As I go through the process in Apple Home to add an accessory, all of the amps show as options to integrate, but the process continuously fails.  I’ve rebooted all amps.  I’ve rebooted my router and other smart home hubs. All amps show as an accessory ready to be integrated into Apple Home.Airplay error shows even though the Amps DO work via regular airplay playback from any device in the home.After clicking “Ok” on the Airplay failure, this message from HomeKit shows. 

Why is there no Android widget support? When will this be rectified? I assumed I'd done something wrong or that there was some obscure issue with the Fold 7. I'm astounded after coming here and reading multiple year old threads that widget support had disappeared, this is frankly unforgivable for a media streaming product.  

After purchasing our products to create our Surround System and downloading the app, we are getting emails in a language we cannot read (not sure what it is). None of the support categories are pertinent. How to change it? I want to receive any important information so I don’t know if unsubscribing will be detrimental, but getting the emails in a language I cannot read are useless.Any suggestions?

When I select Everywhere in the app to have all speakers connect.  The Arc does not connect while One and OneSL do  !??!

For security reasons I want to move all my Internet of Things (IoT) devices, including my Sonos speakers and Arc soundbar, off my main wifi network and onto a guest (vlan) network. Sonos documentation states that Sonos speakers must be on the same network as the device that runs the Sonos controller app. That’s a problem for me, since I want my iPad to be on my main wifi network, not on my IoT network. Is there any way to adjust my router settings so that the Sonos controller app on my iPad can see the Sonos speakers on the IoT network? All my other IoT devices work this way by default. So I’m hoping it is possible for my Sonos speakers too.

How do I know when my roam 2 is fully charged?

Message on home screen favourites tab, “ unable to load content “ very frustrating, help request 

I just set up my new Samsung TV with a new Sonos Amp.  I also connected external speakers for TV using the eARC HDMI connection so I could listen to TV through my Sonos on external speakers.  I noticed that the TV would not let me select TV audio through this configuration.  Every time I tried to select TV audio through the TV settings, the TV audio would come on for a couple of seconds and then immediately over ride my selection and reconnect to external speakers.  I called Sonos...they pointed the finger at Samsung.  I called Samsung...they pointed the finger at Sonos.  Surprise..surprise.  I tried unplugging everything and reconnecting like many suggested on the internet.  I also factory reset the TV and Sonos  to see if this would fix the issue.  I made sure TV and Sonos s/w were up to date.  Nothing fixed the issue.  Finally- after researching the issue on the internet, I found this to be a known issue and found a work around.  I had to disable the ‘anynet + (HDMI-CEC)’ setting un

I have to sign in to add products but it isn’t allowing me to sign in.“Unable to sign in. Connect to the internet and try again”I’ve restarted the app, and my phone. Delete and reinstalled the app.I’ve factory reset all the speakers now I can’t add any

I have a sonos amp that currently powers, and its situated across the room from where my TV is. All of the inwall speaker wires are at the location of the amp, that’s why its there. I am wondering if I were to purchase a sonos sounbar system, would I be able to connect the amp to the soundbar wirelessly to power my surround sound speakers? Connecting the soundbar to the amp via a cable is out of the question. They are both on the same network, however its wifi. I could use ethernet but I’ve actually had better compatibility with having the amp on wifi due to having several other era 100 and era 300 speakers on the same network via wifi. I read that if one device is on wifi, they should all be on wifi.

Hi, I bought the pro ject carbon vinyl player thinking it would connect straight up to my beam. I have 2 One SL as surrounds and a sub mini. I bought the beam circa 2021. Do I need to buy something to connect the record player to the Sonos system? thsnks in advance  

 “My Sonos Move suddenly shuts off. I can’t turn it back on, as if the battery were dead. When I put it back on its charging base, it turns on again and the battery shows 100%.”

I have been with sonos from the inception, I loved and recommend it to countless people. I have a huge setup with mixed generations. But I'm having the worst sonos experience for the last 5 months on my android phone (Samsung Galaxy ultra s25). Hoping the issues will be fixed but I'm losing hope. The basic s*** like I can't find devices in the app, it keep asking to register the new device, searching for devices every time I open the app... Driving me nuts, the whole concept of sonos to me is quality of music at the touch of a button. It's been a nightmare, is anyone else having these issues?I'm ready to give up at this point! Moderator Note: Modified in accordance with the Community Code of Conduct 

My TV sound (through a DAC converter) shows in my Sonos system as a source (Line-in), and when pressed it does show a signal (signal symbol fluctuates), but no sound comes. This has worked in the past but has stopped working some time ago. I have tried a lot (swap optical cable, power resets, adjust settings in app) but nothing works. When removed the Line-In source disappears so it is evident that it is correctly connected. Any tips??

Afternoon all. Appealing to experienced hands as always as I’ve had no success to date with this onePreviously I purchased a 1st gen Hue Sync to add to a Panasonic GZ2000 running with a Sonos Arc, Pair of Sonos One’s and a Sonos Sub. The TV also had a Roku stick, A Nivida Sheild and an Apple TV box. But I could never get it to work and returned it. This was maybe three or four years back.Now I’m in the fortunate position of being able to set up a new room, again with a new flagship Panasonic, a Sonos ARC Ultra, a pair of Era 300’s and a new sub and would again like to try at adding add a Hue Sync. Most likely we will add the same Roku, Nividia, Freesat and Freeview boxes. Not sure how many HDMI’s are on the Panasonic …. I think 4 … its the Z95B.Possible to get any set up guidance from those having success here please? Or any limitations? Or is it even possible? I know there was a 2nd gen Sync launched a while ago but can’t see any real data on what sets that one apart.I also read that

recently purchased an Arc and replaced my beam. Everything states the same by using physical Ethernet to connect all devices. However, after I set up the surround sound, I noticed those rear Sonos ones behind me getting cutting sound. Here is my diagnosis code: [redacted] Moderator Edit: Recorded and removed diagnostic number

We have had Sonos speakers for several years, but we keep losing connectivity and have to reset everything. We have a Google mesh system throughout the house, so WiFi is not the issue. We are ready to throw it all out, it’s a horrible experience. How do we fix this?