Answered

Hai my Sonos One SL is no sound, it conncet to sonos app. I already reset any times but still no sound, anyone have the same problem before?

Hi I have some Older active Sonos amps and they keep comining up update software available , when i select this it keeps failing.How can this be rectified as it is very frustrating.

Suddenly, unable to see Sonos devices on one of spotify accounts in home.  in sonos, can see their account and playlist.  we are premium duo.  in their Spotify don’t see Sonos speakers.  i have revoked and added access to sonos back to her account updated all software.  in airplay/bluetooth i do see some of sonos speakers, which normally see them right away?  any thoughts?

My Ikea/Sonos Symfonisk keeps disappearing from my sonos app every day. Any Help?I have to manually unplug it and plug back on daily to sync with the rest of my Sonos system.  I have updated everything, reboot everything even re-connect and recalibrate the entire system via Ethernet cable and only works for 1 day, and the following day it all disappear all over again.Additionally it drops from the sync multiple times during the day, Any idea to remedy this issue? 

I have a Full Sonos Setup in my home theater. Sonos sub4 x2, Sonos era 300 x2, Sonos Arc Ultra. I have bought two 8inch in ceiling Sonos speakers I will add and need a new amp. Unfortunately, the existing Sonos Amp Gen 2 will not allow me to integrate these new speakers into my Dolby Atmos system. I am waiting on the new Sonos Amp gen 3 to hopefully allow me to integrate these in ceiling speakers into my Atmos system. Really looking for a theater like system. Any potential for this with Amp gen 3?

Play5 gen1 will not connect to wifi.All fixes attempted.Plays without issue when connected to router by ethernet cable .Cuts out when connected to wifi extender by ethernet cable.

Why is my speaker saying sorry that device is offline 

Hello everyone,I have a Sonos Beam (1st generation) and a Sonos Sub, grouped under the name “Living Room” and connected to my network via an RJ45 cable. I’ve been using this system with an Apple TV for years to watch TV. I also bought this system to listen to music at home, particularly via Apple Music, but AirPlay has never worked. I have to use the Music app on the Apple TV, which means turning on the TV, or use the Sonos app on my iPhone or iPad.I’d really like to find a solution so I can finally listen to music easily via AirPlay.Thanks!

Hi Community,My old system (Arc&Sub, OneSL, Era100) used to auto shut off OneSL & Era100 whenever playing music (Everywhere) to then watching TV. Now I have added a Move2 the system plays all speakers when switching from music to TV which makes for really echoing sound. Any reason for this? Thanks 

Sonos Beam Gen 2 connected via HDMI eARC to Samsung Frame TV via One Connect box. TV recognizes Beam as sound output, chime plays on connection, music plays via WiFi, but no TV audio passes through. Dolby Atmos greyed out, Q-Symphony says no device available. Tried factory reset, new HDMI cable, all TV settings. Fully updated. Samsung Frame TV.”  Any fixes out there ?

Hi, hoping someone can shed some light on an issue I’m having.If I start music in a zone which either contains Sonos One or a Roam and then try to group another zone which contains a playbar, the music will restart form the beginning and play on the original zone but not on the playbar, even though it shows as grouped and playing in the app.If I instead start the music on the playbar and then add the other zone (One or Roams), sometimes it plays on the Roams, sometimes it doesn’t, but again it shows as grouped and playing in the app. What is also interesting in this scenarios that if I press the play/pause on the Roam the music on the playbar stops.I’ve tried rebooting router several times. I’ve also tried wired and wireless on the playbar, but overall it just doesn’t want to play with other zones.Any thoughts on how to debug this, or is this a known issue with the older playbar and the (somewhat) newer Ones/Roams. I’m heavily invested in the Sonos ecosystem and this is driving me a li

This has been stuck for hours and   only have about 5gb of file that im trying to add

I’m using a Sonos Arc with two Sonos Ones as a home theater system. Last night, I found my Arc disconnected from the network and the App. Interestingly, the Mic LED was solid white.I’ve tried the following with no luck:Power Cycle: Unplugged for several minutes and plugged back in. Factory Reset: Held the Join (∞) button while plugging in the power. However, the Mic LED only flashes for less than a second, and it never enters the flashing amber/white "reset mode."Is this a known hardware failure? Has anyone successfully recovered from this, or is it time to say goodbye to the Arc?

Since the update to the app (April 2026), the Sonos app stays active on my phone after I close it in recent apps.  Before the update, I would open the app start some music and then I could close the app completelyid I didn't need it open.  Now it shows what is playing in the notifications even after closing.  If someone sends me a video or I'm watching something on Facebook or TikTok and I change the volume of a video I'm watching, it also changes the sound for my Sonos speakers which are playing music.I have to go into the system settings and force close the Sonos app to stop it from running and taking over the volume controls.I have a Samsung Ultra S23 and my husband has a regular S23 and both phones are doing the same thing. Anyone else having this problem or know the fix?  It's annoying to have to force stop the app every time.

I have the LG G3 tv, Sonos Arc and Sky Qall connections are Ethernet. Sonos is eArcwhen turning on sky q, the tv automatically turns on as well. This works fine once or twice, but then, all too frequently, sky q will turn on, the tv will turn on, but a message appears saying no connection.the easiest resolution is to pull the sky q hdmi cable out, immediately push it back in, and the connection is remade and sky q appears.If the Sonos hdmi cable is removed from the tv (so we only have tv sound) sky q works fine. Every time.any ideas?  

I am running a 19 speaker Sonos system with mixed devices (old and new). One speaker (Sonos One) is directly wired to my managed network switch (Port 6, VLAN1 - Default). Hence all speakers are WM:0 (except my Move 2 - WM:1). My Sonos App connects to my WLAN with SSID “xyz” (VLAN1). I prepared a new WLAN with SSID “123” which is VLAN10In order to separate Sonos from my IoT Net I want to move the Sonos System to VLAN10. What is the most reliable and easiest way to do that? 

In the Sonos application I would like to add in my servicesan application to listen to music, how should I do it?Thank you

I‘m thinking of getting 6 ceiling speakers in my open living/dining/kitchen rooms (total 60m2). However, I‘m not sure how to place them. We have no TV in the living room and generally my wife wants background music. However, I guess a stereo setup if possible would still sound more lively. Please find the layout below and excited to hear your input. my idea so far:- 2 speakers left/right of the sofa, to have nice stereo listening sound in living room- 2 speakers continuing left/right of the dining table (left matching left of living room zone)- 1 speaker (having stereo) in the kitchen (also possible to place 2, but such a small space)or should I put 4 speakers in living room?Many thanks  

I have a Sonos Amp and a pair of Fives and recently purchased a new TV to replace a very old and outdated TV. The Fives sit either side of my new TV and I connected them to my TV via a Sonos Amp using the eArc Hdmi out from the TV into the HDMI on the amp (there are no hardwired speakers).The issue with this setup is that volume / mute from the TV remote only controls the Amp and is not tethered to the Fives so I have to use the S2 app which is super annoying. Speech can be a little unclear as well but the bass from the Fives is truly impressive. So I considered replacing the Amp with an Arc (not the Arc Ultra) but want to know the following:1. Will my TV remote pass the volume / mute to the Arc? 2. Can I connect the Fives so they act more like subs as the position of them is perfect for music listening and the Arc is likely limited in it's bass response? I really want to avoid having to add a sub when the Fives do such a good job. 3. Alternatively, given that, in the S2 app I can see

Have looked through a bunch of threads here and 1 thing I have come across are a lot of people that have had issues with NAS Drives,Music Library playing in a stable fashion on Sonos. Currently have about 900CD’s that was thinking of ripping onto a Drive so that it can be accessed via Sonos App. Is anyone doing this where it works flawlessly or is there another option that should be considered. Many of the threads I ran across were dated a year or more so I realize some of the mentioned issues may have been resolved by now. Thank You In Advance for any Input and AssistanceRob

Hello! I have an unusual issue with my Sonos speakers and Apple Music.I set separate alarms for each day of the week to wake me up to a different playlist. In the Sonos app, I specify that I want the playlist shuffled.This worked well with Spotify - each time the alarm started, it’d reshuffle the playlist in a different order. However, with Apple Music, I’ve noticed that the playlist is shuffled, but the order remains the same each time the alarm plays. For example, with a playlist of 50 items, each time it’ll start playing song 26, then 15, then 32, etc.Has anyone else noticed this? Is there anything I can do to change this behavior?Thanks!

I am looking to have the same music playing through the wifi network to numerous analog stereos in my house.  I have two stereos on either side of a large room so I am hoping there won’t be any delay.  I have another analog stereo in the garage and would put another elsewhere.  I prefer my analog powered stereos.  I am thinking of getting the Port, but I’m not going to buy 5 ports obviously.  The older Connects used are pretty affordable.  I was thinking of getting a port as my master and then just buying some used Connects.  Does that make sense?  I’m not interested in the speakers.  Does Port have passive units for other rooms/stereos just with rca outs?  Would the Connects work fine with the Port for this application?

What was something that happened a couple times in the past is now more serious. I live in a quiet neighborhood. There have been a few times in the past where I noticed that music was on outside and I just simply turned it off. I have a Sonos Amp connected to 6 outdoor Sonance speakers and a large sub as our ‘Backyard Sonos’. The volume was low, and it’s possible it was playing for days. I just hadn’t been in the backyard to hear it.There have also been a couple times when we noticed super loud beeping coming from the outside Sonos system. We noticed the backyard zone volume was set to 100%, but no music was set on that zone. I had to unplug it to reset it, because if I just moved the volume down it would just go back up. Again, this happened twice around 11 PM. It’s just my wife and I - we were in bed. There are no alarms set and no integration with stuff like Alexa or Google Home.It’s now almost 4:30 AM while I am writing this. I just woke up to my backyard Sonos blasting ‘Milky Chan

Hey, is anyone experiencing dropouts with E-arc?? Also, when it’s not dropping out, I’m only getting Dolby digital PCM 2.0 or 5.1. Dolby Atmos is not working. has anyone else experienced this since the last update?

I have a Sonos Ray connected to my tv.  When I switch from music with Sonos to the tv, I cannot control the sound with the tv controller.  I would like to remove the Ray from my Sonos system.  How to do that?