Sonos Beam Gen 2 connected via HDMI eARC to Samsung Frame TV via One Connect box. TV recognizes Beam as sound output, chime plays on connection, music plays via WiFi, but no TV audio passes through. Dolby Atmos greyed out, Q-Symphony says no device available. Tried factory reset, new HDMI cable, all TV settings. Fully updated. Samsung Frame TV.”
Any fixes out there ?
First thing I’d try is a reboot of both the TV and the Beam. Unplug both from the wall for 2 minutes. Plug in the TV first, wait a minute, then plug in the Beam.
If that doesn’t work, I’d call Samsung’s customer support line.
Samsung Frame TV’s are notorious to have issues with Sonos. Type Frame TV in the search box (magnifying glass) above and you’ll see what I mean.
I’ve done multiple reboots, Sonos, Samsung and beam 2 updates and factory resets, configuration reviews w chat GPT, and Claude AI, as well as 1-800 diagnostics w both Samsung and Sonos. Each points the finger at the other.
I have an appointment w the Best Buy Geek squad in a week
it worked great From December until yesterday, but yesterday no audio signal from TV to Beam cut off. Tv speakers work fine if beam off. But when I plug beam in, tv speakers cut off (as it recognizes the beam), but tv audio not getting to the beam. The beam works fine playing Spotify music from Bluetooth signal. But tv audio from TV to one connect to beam isn’t working
it worked great From December until yesterday
Does the room setting have TV Autoplay enabled?
If so, the symptoms suggest to me that perhaps the tv received an update that may have changed some settings.
Is there an option under some menu or sub-menu of the TV to specify the output channel for the tv to send the audio?
+18Is Anynet+ turned on on your TV?
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