Answered

Hey Sonos, hear me out... (this will never work but, let's try it anyway). To regain trust from your customers after the App redesign, you could decide to open up your systems to OpenHome and allow users to add their custom voice assistant with home assistant.This would be huge, there is a big community of makers and your devices are great and will easily be adopted as main voice assistant devices.If you compare the quality of a Sonos Era or One SL to the voice assistant preview from home assistant... it's like night and day.Let us add a custom voice assistant via API to our devices, people don't care much anymore about Google Home or Alexa. Let us have privacy and customization.Sincerely, one happy customer that would love this feature.Cross Post also on reddit:https://www.reddit.com/r/sonos/comments/1k16vzs/home_assistant_voice/

Please please please add the ability to schedule night mode and enhanced speech mode on my Sonos. This request has been made so many times I can't believe Sonos has not implemented this yet.  If this is too hard to build into your app then please build a native integration with Slmartthings that allows me to set a routine to do the same. 

Last year I purchased a Firewalla Gold Firewall and split my network into several VLANS. Amongst others, I have a dedicated VLAN assigned to my Sonos Connect amplifiers and another VLAN for user WIFI. My Sonos appliances are mostly connected with Cat 6. Some are connected over WIFI. One way traffic is enabled between the WIFI VLAN and the Sonos VLAN. I also have a Sonos Bridge on the network. This setup has been working well for about a year.Recently I purchased a couple of new Sonos Connect (app V1) amplifiers. I am able to find them on the Sonos App but when I press the button(s) on the appliance to complete the setup, nothing happens. It seems like some traffic is being blocked but I don’t know what or where. I have enabled bi-directional traffic between the WIFI and Sonos VLANs but that did not help. mDNS relay and SSDP relay are enabled on both networks.Does anyone know what happens when you press the physical button(s) on the Sonos connect once the device is ready to be added to

la aplicacion no funciona, compre un sonos amp y un sub y no me daja agregarlos, por lo que no se pueden configurar, entonces no los puedo usar, vendo e instala estos equipos, con estas fallas ya es mejor no venderlo a menos que alla una solucion ahora  Moderator Note: Google Translate - The app isn't working. I bought a Sonos amp and a subwoofer, and it won't let me add them, so they can't be configured and therefore I can't use them. I sell and install this equipment, but with these problems, it's better not to sell it unless there's a solution now.

I know how to go in and clear queues for each speaker/group but my question is if there is a way to quickly clear ALL queues in the system and ungroup all speakers - almost like a system “reset” but not affecting settings or anything like that. Just untrue and reset all speakers to nothing playing and no queue. Thanks!

Can we please get center channel control on the Arc Ultra, it’s currently set 4-6dB too loud! Which makes it so loud over music and any panning vocals or voices.

Hi thereNo doubt a similar question has been asked before, but I can’t find the exact scenario so I would be grateful for any input.I currently have a Samsung 85” frame TV which is connected to a Sonos amp (using HDMI).  This is powering two in-wall speakers which are at the front either side of the TV.  I wanted to create a surround sound/home theater setup, so a smart home guy I know said to buy a sub and two Era 300 speakers.  However, having messed around with it you can’t seem to do Sonos surround sound unless you have a Ray, Beam or Arc.If I used grouping to group the amp and two speakers together, you get an echo/delay with the audio which is not nice and I think, having gone on this journey, is to be expected.So the question is without completely writing off my amp and in-wall speakers is there any way to create a surround sound/home theater setup using Sonos?  I could buy a Ray, Beam or Arc but then I’ve read you can’t have that doing your front speakers as well as the amp pow

Two basic questions (that will help me navigate Sonos App with my 65 y/o brain).Is there ONE instructions manual I can print out explaining the Sonos app.? I am getting lost as I search the app. when navigating little tasks like sync sound for TV. - I’ve seen it in the ap. but how to noe find it…  (Maybe it’s my 65 y/o brain). What is the simplest way to search and find answers to simple “how to” questions? e.g. “how to lift sub volume..”

Arc Ultra -adding 2 Era100 as surrounds.  Added to system no problem.  Select setup surrounds - seems to work but when finished  the 2 ‘100s show as ‘not connected”if I remove the surrounds they don’t come back into the system and I have to restore and add to system.   is this normal? Surrounds are not available for music and only for television maybe ??Router is a sophos and part of my work from home system.  Maintained by my IT guys and not something easily configured.   

Hello I just started using my Sonos era 100 and one for my turntable and for most artists/albums it sounds slightly high pitched and I’m not sure why it’s mostly in the voice especially for hip hop or r&b albums when using Spotify it’s sounds fine no issues has anyone had this issue or anything thanks 

Hi,  after downloading the Sonos app on my Oukitel WP22 , In the midle of instalation/connection with my Sonnos account always fails to finish the instalation. I`m forced  to use my laptop to listen music… Can you help me? Vasil Borisov Moderator Edit: Removed personally Identifiable Information

Hi: I found my Sonos era 100 have WiFi connection problem with Arc ultra, therefore I executed a diagnosis with number **********.May you please help to explain the content of the Diagnosis report  ThanksModerator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

I’ve had two Era 100s in a stereo pair, and I regularly AirPlay content from Apple Music on iOS or macOS. I love them a lot but one problem that’s persisted for the couple of years I’ve owned them is that after playing music for an hour or so, the audio on one of the two starts to fall out of sync, becoming delayed from the other speaker. This gradually increases if I don’t do anything, creating more and more of an “echo” sound.If I pause the playing music and play again, it syncs the speakers immediately. I have the speakers connected to Ethernet using the 3.5mm/Ethernet USB-C adapter.Is there not a way to have a gradual drift correction software-side to sync the speakers every so often without it being perceptible? 

Hello, I have my turntable connected to my Era 100 speakers through the official Sonos 3.5mm to USB-C adapter. The issue I have is it's doesn’t automatically detect and connect to the line in when I play music to it. If I disconnect and reconnect the USB part of the adapter, it detects it and switches to it like it should. Any ideas why it doesn't detect it automatically without reseating the adapter?

My Spotify and TV systems are spotty at best throughout my home.  Some speakers show up in Sonos with a checkmark next to them, but don’t show a volume control.  I have an Eero Pro 7 mesh system, so it’s not my network strength.  Does anyone have any advice? Thank you. 

So the latest App release for IOS (81.00.52) says that it now includes re-intstatement of the much requested ‘save your queue as a playlist’.However, having updated both App and Sonos system I am still none the wiser as to how this can be achieved.  I tried tapping on the ‘queue’ icon at the bottom left of the now playing screen.  This displays the queue, but no new controls have been added to the queue screen (still just shuffle, repeat, and clear).Anyone have any ideas how the queue can be saved?Is it buried away in some other sub-menu somewhere? 

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

I just got a Sonos Line-In Adapter which I want to use to attach between the analog line out of a small radio and a laptop. I then want to pass the signal through the laptop to a bluetooth amp.I started out first just trying to get the signal to the laptop and selecting the audio capture device with VLC. I had just one option on the drop down list, hw,0,0.  I selected that and could hear the signal with earphones and it sounded OK.I later ran into some issues making the bluetooth connection and it looks to be an issue with a missing dependency. I tried a number of suggestions and uninstalled and reinstalled some drivers, etc. It still doesn’t connect to the amp via bluetooth.I went back to VLC and the signal from the radio through the Sonos adapter. I noticed two things. First there was lots of static and noise and I could hear the signal, but it was very weak. I also noticed in the drop down box there were two options listed, hw,0,0 and hw1,0. The first one had all the noise and if I

have 2 identical connect:amp, and 1 will not show up on the sonos app. help ??

Hi there,  I have a Sonos move 1 and i've been using it with much joy. But since a week or so I've had troubles with playing music with google assistant on my move. I have re-synced my sonos with the assistant in the Sonos app AND i've reconnected the Sonos app in my Google Home. (Done this twice now)Everytime I ask it to play it says:'’Sorry, I can't do that on this device'’ When playing music from the Sonos app I can in fact skip songs, lower volume or stop the music.  I've called support and they told me they can't help me, because I've done the steps they would do.  Does someone know how to make it work again. 

again Problem with voice commands , now at this moment I can not use voice controll  with google assist , no controll on my home right now again , why buy a expensive beam while a 30 euro google device works fine , why every time update beam with so many issues 

My client has 6 Pandora accounts. In 4 different states. Occasionally, one of them played the "someone else is listening to your music" and shuts down the Pandora. Nothing else in the planet is playing that account number. I've talked to Pandora and they are clueless. Does anyone have any ideas what's going on? Moderator Note: Modified in accordance with the Community Code of Conduct. 

My installer says I won’t get surround sound with my setup of Arc Ultra, the newest Amp just purchased, and two surround ceiling speakers. He claims I will only get sound through the ceiling speakers. Any insight?

I have a Sony AF8 TV, a Sonos Arc soundbar, and I use an Apple TV as my only source.The issue is not the soundbar, but the audio handling of the Sony AF8.When I start or switch apps on the Apple TV (Netflix, Prime Video, Disney+, etc.), the TV often loses the HDMI ARC audio connection.This leads to problems like:no sound when an app starts sound randomly disappearing sound coming only from the TV speakers audio sometimes coming back after returning to the Apple TV home screen frequent audio / format info pop-ups on the TV Video is always fine, but the audio connection over ARC is unstable.The Sony AF8 seems to struggle with modern Apple TV audio formats (LPCM, multichannel PCM, Dolby Atmos over DD+/MAT) when passing them through ARC to the Sonos Arc.In short:The ARC implementation on the Sony AF8 is unreliable with Apple TV → Sony AF8 → Sonos Arc.The TV works as a display, but fails as a stable audio hub. What I already tried to mitigate the issue:Forcing Dolby Digital 5.1 instead of a

For almost 20 years, I have enjoyed the convenience and quality of a Sonos system.However I am now looking to play vinyl again  as I am now 65 and have a little time to properly savour the experience. I have a ATLP120USB deck purchased ten years ago for my wife to play her record collection and help her transfer her records to digital stoage. Unfortunately, she passed away before she was able to get much use out of it. I would like now to play her records (and a few of my own) giving as much audiophile justice as my 65-year-old ears will allow.Since I am so fully invested in the Sonos system, my initial plan was to play records using this deck with a FosiX2 preamp (bought to test signal path) and line in to Port or Sonos 5 speaker (as part of stereo pair.)The sound is good, but it doesn’t quite match up to my memory of the sound from my Rega Planar/NAD/Kef separates 40 years ago.So my questions areAm I fundamentally limited by the A2D conversion in Sonos? Is there a modest upgrade (USD