Answered

Hi, I recently upgraded to an Era 100 from a Sonos One as I only have wifi via my mobile network provider. I managed to set up the Era 100 via traditional wifi elsewhere but when I connect at home using only bluetooth and playback through my Apple devices and macOS/iOS/Apple Music/Spotify, I keep getting constant dropouts which you’ll appreciate can be very annoying mid song. Does anyone know of a fix or am I out of luck and need fixed wifi only? Many thanks in advance!

I had a playbar when I turned it up and down it just flashed on the playbar and no tv symbols, but the arc ultra seems to when turning up and down shows the plus and minus on the screen, it’s only on there briefly before disappearing but i don’t want to see when turning up or down the tv, settings in my Samsung don’t seem to help clear it any thoughts please 

I have a Samsung 49NU7500, connected to a Youviewbox, a blu-ray player and my Sonos Beam.Ok, so my 10yo Youview box was nearing its end of life, so i purchase a brand new one.Today, i set up the new box, by basically swapping the wires at the back of the 2 Youview boxes over.Set up was straight forward as expected.However, i can only control the sound with the Sonos app now, whereas i could use the Youview remote to do this previously.Any idea how to remedy this ?Any help gratefully received...1st post, so be kind :)

I'm using Yousee Musik as my only source of music on Sonos. It works smoothly for a day or maybe two, then it stops working. It won't play any songs. Sometimes search work sometimes I doesn't. If I go and reauthorize in settings then it works again.I can schedule any favorite song or playlist via Home Assistant, so it's seems like it is not the Sonos System that is the problem. It's only the new fantastic app that is loosing connectivity. Being a long time software engineer myself, it looks like someone is not good at handling `refresh tokens` as it seems to be a problem every time I haven't used the app for a while. Are anyone still experiencing the same problem as me?

Hi everyone, I have three separate Sonos setups—one at home, one at work, and one I installed for my parents.I registereed each system under a different email account.Whenever I switch locations, I have to log in and out of each account.Has anyone consolidated multiple Sonos systems under a single email account? Does it work smoothly, or does it create registration issues?If I moved to them all on one email account, would this mean I won’t get prompted to log in each time?Or does it start confusing the systems?I’d love to hear how others manage multiple setups efficiently. Thanks in advance!

I’ve had my Sonos Roam 1 since release, when taking it on holiday it has always connected to BT easily by holding the button for a couple of seconds until the ding, then the light goes blue. I’ve just got back from holiday and found that this no longer works, I hear the ding but then it just carries on flashing white. I’ve just been testing it at home and found that it does eventually connect to BT when no wifi is found, but it took 3-4 minutes after pressing the button before the light turned blue.Can anyone advise what to do to fix this? I has the latest firmware installed. Switching to BT when wifi is connected is instant

Current Problems:Recently Played, whenever local library music played, CAN NOT click and play again!!! It shows not available and grey. Online Streaming services like Apple Music, Tidal, Spotify is obviously lower sound volume, than local Library. It's been over years! (Using Sonos AMP, Arc and Era300s) No Live Activity, No Control Center, No Widgets and No iOS dynamic Island control!! This is been over years missing features. 3rd party app can even do better than Sonos official. No Apple TV tvOS / Android TV app, not allow users to control or display the music album cover in large display. It’s not good for consumers to enjoy the music playing.

I have an old Pioneer that is plugged into the Sonos Connect Amp. The sound is that of one that needs a preamp. The speakers are Kenwood floor speakers.  I bought this thinking it would be an amplifier. Sadly, not. When I bought it, the guy threw in a Sonos Connect Receiver and a Connect Bridge.  

When I use the sleep timer a new bug seems to have been introduced. When the timer ends the music or podcast fades out as expected, but then you get a second or so of music again before the sound stops. Anyone else experiencing this?

Good day everyone, I'm having trouble playing content from different music platforms on one my sonos one sl. When pairing it with another speaker, it'll play the content. When trying to start it on that particular speaker, it'll say can't play content, something went wrong. It says in the app under the name of that speaker no content.The speaker and app are up to date.Any ideas what the problem is?Thank you.Phil

I don’t know what happened, my music library on windows 11 was working properly and suddenly from one day to an other it didn’t work anymore. I’ve tried to delete and add again the music library, tried again the set up for the shared folder, tried again to remove and install again thee desktop app but nothing… I’m desperate, why it need to be a continue struggle with Sonos all the time? Any suggestion? Any update to solve the problem? Please.

The play 5 gen 1 sees the temporary Sonos network but will not connect to it 

Previously used Connect to connect TV using 3.5mm audio out on TV to RCA input to connect, worked wonderfully! Connect was many years old and bit the bullet finally! Using the proper adapters, has anyone used the Era 1 to connect their TV? Does it then play throughout the entire SONOS system? Or only on that speaker that is connected? Needing new device to connect TV, and dont really need a soundbar for the one im connecting to! Any suggestions from member currently doing this?

Newly added 2 speakers to my system and moved from s1 to I think 2. Music won’t pause, listening to Spotify content using Sonos app. Set up was a nightmare with multiple speakers taking many attempts to connect to my house group but all done now. How Spotify get away with this awful app I don’t know. I thought I was continuing to buy a premium product, sadly full of bugs.. any ideas how to get pause working on the app?

I have a Port, and in the Line-In settings the Source Name is ‘Turntable’, when I select the Line-in in another room, it doesn't display the Source Name, it just displays ‘Audio Component’. Should it display the name that is configured in the Port Settings? eg, HiFi is the Port, when I select the Line-In in the Lounge, it displays ‘Audio Component’ 

I have just recently upgraded my home broadband from Sky to a faster Vodofone Ultra. Before the upgrade the SONOS system was perfect. After the upgrade my my speakers are not connecting but only a certain few. In my living room I have the SONOS Arc, 2 x Play 1’s and a Sub. I have connected the Arc to to the router (WiFi) but the surround speakers connect and drop out. I have tried various ways to connect but nothing seems to work. Is there a simple and easy fix? 

I plan to buy a pair of Era 100 speakers. I use Apple Music. I would like to connect my iPad via the Schitt Modi 3 DAC to the line in using the Sonos line in adapter. Will this set up offer better sound quality when playing hi-res Apple Music than using Airplay 2 over wifi. 

I’m running a mixed environment in Ubiquiti with about 10 devices. 4 are hardwired and the rest on my Wireless network. My goal is to not run sonosnet - and I don’t think I am.However, one of my Ports won’t stay disconnected to wifi.  I can disable it from the app, but a few minutes later it reenables it. What’s funny is that my router shows it as hardwired.I saw the advice in the following post, but it was 4 years ago… about hardwiring directly to the router (this is two switches in currently. Seems odd, but does that still work?WiFi Keeps re-enabling and kicking system out of "mixed mode" | Sonos Community  

My Sonos Play:1 gets lost to my home system every time the Sonos app is updated on my phone. Interestingly my Sonos One players stay in the network but the Play:1 is only visible if it is connected via ethernet cable. If I reset the speaker and add it connected via cable, in the process the speaker is updated as well and after another reset I can add it again via wifi. This is a very tedious procedure considering that there are usually multiple updates per month.Currently (App release 80.24.32-release+20250717.e5bcd8b) even this solution does not work, so that I can use my Play:1 only hardwired (which is pretty idiotic for a wifi-speaker)

I’ve got a very frustrating issue going on. I’ve got a pair of Sonos One speakers that I foolishly tried to update to the S2 controller. I have nothing but problems since doing this. To get the speakers connected to the S2 controller, I have to do a (cumbersome) factory reset. When I finally get the speakers connected to the S2, everything works great, and I spend a couple hours listening to music.However the next day when I try to listen to music again, the S2  tells me “No products found” on my network. It prompts me to go to system settings. When I do that, it says me system can’t be found on my network, and prompts me to update my network. When I do that, it finds my two Sonos One speakers but says they are unable to update these products, and instructs me to factory reset them. So of course I spend 20 minutes doing two factory resets, and everything works. Until the next day when it tells me to do the same thing over again.I tried to downgrade to the S1 controller (which used to w

My Sub gen 2 (bought used) will connect to my system and will play bass for a few seconds but then it clicks and no longer plays. I’ve reset it, reset the zp120, factory reset the sub, recalibrated the sub and reset the router and no luck. Any other suggestions? Out of all of my Sonos products this is the first time I’ve had an issue over 15+ years. 

Hello,I am currently running v11.15 of the Controller for PC and all is working well.Sonos wants to update to 90.0-67171. Has anyone still on S1 applied this update? Any benefit or detriment to updating?Thanks!

Have had an issue for few weeks when tapping on a track on my soundcloud feed on S1 app, it plays a completely different track on the feed, if i press 3 dots and hit play now it plays ok, you used to just have to tap on the track and it would play

I have a number of Sonos One and a Move. Recently the Move stops playing, then after a period, sometimes minutes, sometimes longer, it resumes.I’ve tried everything I can think of, including factory reset. Does anyone have any suggestions?

Hello - I have a pair of Sonos One speakers purchased in 2019.  I connect to a desktop computer to Spotify and sometimes from my mobile device.  I need to add another pair of Era 100 speakers to a different room.  So they will be on the same wifi network.  Is it possible to connect one device to one pair and a different device to the 2nd pair while both Sonos pair are on the same wifi network?