The app seems to be getting progressively worse. I’ve now got the following issues. Alarm didn’t go off today Tried and failed to play music to the relevant speaker if trying to interact with app, I need to close and restart as many as 4 times before it properly loads Can’t play music to several speakers Almost impossible to play everywhere - always fails My WiFi is good around the house is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices. Graeme

Contributor I

Answered

App barely working at all now

Forum|Forum|8 months ago
February 5, 2026
16 replies
1730 views

The app seems to be getting progressively worse. I’ve now got the following issues.

Alarm didn’t go off today
Tried and failed to play music to the relevant speaker
if trying to interact with app, I need to close and restart as many as 4 times before it properly loads
Can’t play music to several speakers
Almost impossible to play everywhere - always fails
My WiFi is good around the house

is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices.

Graeme

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Best answer by Airgetlam

I’d certainly try a network refresh. Unplug all your Sonos devices from power, then reboot your router. Wait two minutes, then plug back in your Sonos devices. Wait another two minutes, then open your controller and check for any remaining updates to your Sonos system. Finally, test.

If this doesn’t change anything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Show previous replies

S

Schmidt141

Lyricist I

I am having the same problem with the alarm. I use it regularly to get up for work and depending on when i have to be there i adjust the time.

Now when i try to adjust the time it wont let me. I used to scroll to the time and now i have to type it in but when i try to type it in the key board comes up and goes away immediately so i cant set the time for the alarm

I have tried resetting my network, power cycling my devices. Uninstall the app and reinstall the app, delete alarms and now cant make new ones.

Need a solution please

Airgetlam

Given what you have already tried, I would call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

B

backcountry1

Lyricist III

Spotify stops playing. Started a few months ago, in the past week not happens CONSTANTLY. I have tried everything, including complete power shutoff/restart for all compents including router. Just did that again an hour ago. 15 minutes after starting playback, spotify playlist stopped again.

I have tried playing from my Sonos app on my iPhone and on my iPad. Both have the same problem. I completely don't trust The Mac desktop Sonos app for macOS. That has been garbage for a long time. I actually deleted it from my Mac in the hopes that that would help the issue.

I am on the most recent version of everything, all apps, and all operating systems.

Some of my Sonos components are over 10 years old. I fear that is the issue.

Airgetlam

It would certainly be odd if it were related to the age of your devices, I can’t see where that would make any difference to the stream.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

V

Vanquish1

Lyricist I

I’ve tried everything rebooting re-plugging in.

Intimately plays, Cut out midsong, one speaker works one doesn’t then they both work.

Total nightmare nothing fixes it

Airgetlam

So what did support say, as I suggested?

Bruce

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