Answered

My Sonos beam is connected to the tv. When trying to adjust the volume with the tv remote I have to get very close to the beam/tv before it will work. If I am 15 feet away it will not work /

I trying to set up a stereo pair of Era 300s using a line-in connection from my TV. I have tried multiple paths including using an HDMI extractor and more recently using an A/V receiver to do the same. Both setups have the same issue. The speakers turn off at repeatable locations in movies, generally when things get quiet. Are there any settings that can be used to stop the speakers from turning themselves off? 

My TruePlay tuning just stops at this screen and does not play test tones since I updated the speakers to V17.1 

Hej alle, måske der er nogen der kan hjælpe😊jeg har investeret i en Sonos amp, da jeg ville prøve nogle højttaler som ikke er Sonos.det virker fint når jeg streamer fra Spotify og andre tjenester. mit problem er lyden fra min Sonos port som jeg vil have connected til Sonos amp. Sonos port bliver brugt til at sende lyd fra min pladespiller, da der er ret langt fra port til amp. jeg kunne godt få det til at virke da jeg sendte lyden fra port til Sonos era?jeg håber det kan lade sig gøre🙏 

I have done EVERYTHING Suggested to get Soundcloud to re-activate and play! Yesterday, it said there was a Soundcloud Outage. Today, I looked to see if there was still an outage & didn’t see one. Funny it plays fine on my phone. Today, Sonos still couldn’t play Soundcloud, so I even took the service off Sonos to reactivate it. Several times, it said something went wrong. Finally, got to the active page & it said it was activated, but when I went to look for the service, nothing was there!!!!!!!!! I went thru this process SEVERAL TIMES!!!! I did Everything! I Literally, a few weeks ago had to do a FACTORY RESET!!! SONOS is really making me Angry at this point, with the app issues the WORST APP IN HISTORY! Please can I just listen to my music, without the app saying “products are missing” or not being able to play the Suggested Services? How do I get this to work?

Just wondering. I have the arc ultra, mini sub 4 and two SL1’s as rear speakers. Does anyone use different settings when playing Blu-ray music compared to movies ?  For example, rear speakers turned down or treble/bass adjusted on the soundbar. I’m just curious. TIA. 

I have a turntable connected via rca cables to Sonos Connect. (With a pre-amp in between. )I am unable to choose the line in as a music source using the app. 

Hi, I have my music collection saved on a Micro Sd card which I use with my Hi Res Walkman. What's the best way to play my collection via Sonos? Can I play via a Tablet? If so whats the best App or program to use?

HiCurrently have a Beam Gen 2 and Sub Mini connected to a Sony OLED tv, both via WiFI and they are controlled for the volume by the Sky Q remote control. Can also control via the Sonos app.When watch the tv at night the volume might typically be set at No 4.When the tv is turned on the following day it always come back on at volume level 10 and above which is actually quite loud.Would be grateful off any advice or help on how to prevent this if possible. ThanksEddie  

I am listening music with Sonos all day without any problems. Each day around 5 pm to 6 pm (South African Time), I do experience issues, described as follows: Spotify Connection Lost Can’t load content even my NAS does not load the library everything slows down finally I must switch off SonosThe next morning, all issues gone.My network:Deco Mesh Network XE75 Router ER605 TP-Link 19 Speaker, 1 Boost connected via Ethernet Internet Speed during issues experienced > 50 MB

I just hooked up my new arc ultra to my equally new lg b4 83 inch tv. Although my new lg is described as having an e-arc hdmi connection, it only says ARC on one of the HDMI’s I plugged into. I haven’t been able to verify in my app or on the tv or my Sonos app on my phone that I’m receiving Dolby atmos signal when I play an atmos  source such as the movie A Star is Born(Lady Gaga). ‘The sound is good but the spatial separation is weak  I did set it up through true Play 

My Sonos app seems to be glitching out and no longer shows my Arc system, but only if I add another one of my speakers. The app will even briefly show the Arc (I've set it under living room 1) when I switch into the app but after a split second it will dissappear, just leaving my 2 One SLs showing (currently as 2 seperate rooms)  By doing a factory reset on all 3 and making sure I did the Arc first, it at least allowed me to set up the Arc and connect it to my TV, but as above once any other speaker is added, the option to do anything with the Arc disappears, which crucially for me means I cannot add my One SLs as surround speakers to it. The Arc is continuing to be connected to the TV, and if I go into my Spotify App it does show and recognise the missing 'living room 1' in the Sonos app and will allow to play music via the Arc.  What's most frustrating is that I have the app on both my android phone and my Ipad - and the issue is happening with both!  I've done a factory reset on all

Hi all,New to Sonos, looking to buy currently but had a question on compatibility.i am wanting to following:Sub Mini 2 x Era 300 Beam Gen 2i feel this is the best setup for me. Does anyone see any compatibility issues with this setup? How easy will it be to link up with a Samsung OLED TV? Any comments etc much appreciated. Thanks. 

Hi, just bought the Sonos Ace today.when i wear them, even when shutdown or started, the left ear is doing like a crack noise everytime I move my head. This is very disturbing, is there something wrong I’m doing ? thanks

the sonos app is so glitchy why can’t Sonos get this right? missing shuffle button in apple music is so inconvenient 

I want add and install my new Five speakers to my existing system. All works ok in the installation process but speakers gets added to a new system, which did not exist before. I have reset and reinstalled but same problem every time. I have tried to reset my other speakers and added them to my existing system and that works just fine. The problem is only for my new Fives. I had Sonos for many years and never had such issue before. Any ideas? 

Hi,I have gradually been building my sonos system through the house, and have now got the following setup in the lounge, which I had hoped / planned would mean Dolby Atmos / 7.1 sound - if the content allows. Beam 2, Sub Mini, 2 x Ones at the back of the room. Will this indeed achieve the atmos / 7.1 experience I had hoped for films / TV? Thanks in advance

I have a room set up in the Sonos app The sub 4 is physically in this roomThere are 3rd party wall speakers also in this room connected back to a sonos amp.However the sonos amp is physically in a different room and hard wired to the network (comms room). Open the Sonos app - tap into the room - under products I see both-Amp-Sub 4but I can only tap into Amp under products and from there I can turn wifi on/off under the connection settings (usually have wifi off on all products they are hard wired in but this amp I am using wifi only).However, I can’t tap into sub 4m only Amp.So I go back and tap into Amp and enable wifi.  Then I try play music in the room - sub 4 is silent. If I physically move the sub 4 to the comms room it works. So I have a sinking feeling that the sub 4 needs line of sight to the amp? Please tell me I’m wrong…. Is there no way to put the sub 4 on the wifi and let it link up with the Amp for the room over the network?  

Hi all,I really like the look of the EverSolo Play Cd system preferred to the BrennanHow is the best way to connect this to my Sonos or are Bookshelf speakers a better option Thanks 

Put in rockin247radio into search and not found??

I have been a Sonos user for over 10 years, and it seems like the web app just keeps getting worse. Who designed this? It’s seems to have been designed by people who don’t ever use the service. I like to have Sonos music playing in my house all day, and it is easiest to use my MacBook for this. But this requires using Sonos web, and the website app is horribly designed. Navigation is tedious, requiring far too many clicks to get anywhere. For example, to select a new playlist from the My List function I have to close all current windows and go back to My Services/My mix. This is just an example; there are many other problems with the design of the web app.Another issue is that the system keeps dropping the multiple speakers I have set up, requiring me to reselect them whenever I open the app.It seems as though Sonos is just interested in selling products and not investing in good app design/functionality.Very frustrating after spending hundreds of dollars on 3 Sonos speakers.

Hi,I just subscribed to deezer and set it up with sonos voice controlIt works fine to listen to a specific title, an album, or a public playlist but I can’t listen to my playlists (it says “the content canno’t be found”)I tried everything including updating my sonos one, delete and reinstall deezer and even reseting my sonos and it still don’t work. Has anyone have a solution ?

I have several Sonos ZP120 circa 2006.  Is it possible to set them up to be a dumb amp? My thought would be to use a newer Sonos PORT RCA outpout that would feed into the ZP120.   Im cool with setting the ZP120’s up using the S1 app, but then simply Set-it and forget it and uninstall the app.   what I dont know, and looking for advise from the comminuty, is;-  Can the ZP120, if never touched fall back and stay at the Line-in input setting?- Is the Sonos PORT RCA output varabile? ie: If the ZP120 volume is permenatly set to say, 90%, would the varabile RCA outbout from the PORT be akin to a volume control. There by adjusting the room volume from the S2 app?- does the ZP120 have a sleep, and//or auto wake from the RCA input.  id hate to add to the global warming by having them amplfy hiss and dead air. ;-) ive got 2 Listening Zones with 2 and 4 in-celing speakers respectvily. The zone with 4 speakers cannot handel the power of a newer Sonos AMP @ 4 Oms ( I think).  I use the zones vary r

​@NullReference Sonos Alexa is also not working for me in UK (non Beta), I assume as per:https://status.sonos.com/ 

Hello, Im trying to connect mutlple system like below screenshot,TV Room : Arc UltraMedia Room : Era 300 + Subi use to connect both system like this to watch Movies, but its not working anymorethe app shows its both enabled, but i cant hear any audio from Media Roomnote: i can able to play audio in Media Room seperate via AirPlay,so i guess its not speaker issue  anyone had this issue ? any idea how to solve it?