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Answered

Beam 2 issues

  • April 19, 2026
  • 3 replies
  • 29 views

Recently i upgraded my soundbar form a cheap generic to a beam 2 to use with my existing Era 300’s as surrounds.

Initial set up seemed to go ok enjoyed a week of decent sound from my TV.

Yesterday, my TV suddenly reset and I lost sound. When it started to work again, SONOS defaulted to playing music form spotify rather then the TV output. 

The only way i can get TV as default is to remove the surrounds from the set up (making them a different system). 

I now have only the beam connected to the TV, this isn’t ideal as i brought this to work alongside the Era 300’s.

Sorry if this is rambling.

System

Amazon Fire series 4 TV

SKY Q

Beam 2

Era 300(pair)

Best answer by buzz

I suggest that you power down the TV and BEAM 2 and disconnect the HDMI cable. You’ll also want to unpair the 300’s. After at least a couple minutes, power up the TV and BEAM, but keep the HDMI cable disconnected for a couple minutes. I’m not sure what the TV “reset” was all about. You may need to reconfigure the TV’s audio output. Now you can connect the HDMI cable and setup the BEAM. Finally, add the surrounds.

Factory Reset of BEAM will cause a lot of extra, unnecessary work,

3 replies

buzz
  • Answer
  • April 19, 2026

I suggest that you power down the TV and BEAM 2 and disconnect the HDMI cable. You’ll also want to unpair the 300’s. After at least a couple minutes, power up the TV and BEAM, but keep the HDMI cable disconnected for a couple minutes. I’m not sure what the TV “reset” was all about. You may need to reconfigure the TV’s audio output. Now you can connect the HDMI cable and setup the BEAM. Finally, add the surrounds.

Factory Reset of BEAM will cause a lot of extra, unnecessary work,


  • Author
  • Contributor I
  • April 19, 2026

Thanks i’ll give that a go


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  • Senior Virtuoso
  • April 19, 2026

Also, check in the app to be sure that TV Autoplay is enabled.