Answered

Hi All, I have an extremely frustrating situation with a new Arc Ultra - when watching content from my Shield via the Brava e-ARC the status light will turn on white (I have it set to off) then the volume will jump up and down for a minute or two. Sometimes it stops and the light goes out again, sometimes the power needs to be pulled. I’ve spoken to support, been through troubleshooting (reboot, update, disabled IR and touch controls etc etc) but this is an intermittent issue and it will go away after a reboot/reset for a few hours, or even days so hard to get in touch with support when the fault is occurring. It is driving me mad - and sounds very similar to the issue here so I’m starting to wonder if there is a hardware issue: Anyone out there got any good ideas? Thanks.

every time I connect my play base to the Internet and when I disconnect it, it does not appear in my app

I have a Sonos system consisting of 2 x Era 100s, 1 x Beam, 1 x Roam and a Connect. I have had all for a while, but over the last month have had difficulties using Alexa to control them. Alexa works fine to check weather, add stuff to a list, but when asking her to play music from either Amazon, or BBC Sounds, or Pocket Casts, she responds, tells me she is going to do it, and then does nothing. A reboot of the speaker gets her responding again, but this only lasts a short while. I have spent hours on the chat with Sonos, and a 2 hour phone call with them and my ISP this morning. Sonos blame the ISP, the ISP blame Sonos.

I am facing an issue where I cannot add a factory reset  play:1 & play:3 to my existing system. When I go to add the play:3 I get this message:We couldn’t find any Sonos products on {WI-FI Name} so we can’t set up your Play:3. Try again later This is very weird because There is a Ray, Sonos Roam and 2x One’s and an existing Play:3 already registered on the WiFi network. What might cause this? I’ve tried multiple resets, power cycles, wifi & direct ethernet connection. Another post suggested that it would be best to forget the wifi network and update it. So powered off all registered products and wired the existing Play:3 to my router. I powered on all the speakers and updated the network first through the Roam then the Ray (the ones are grouped to the Ray for surrounds). The app shows the “Add your Play:3” banner, but when I try to set it up the error in quotes happens. I’ve tried multiple android devices (Pixel 6, My old P20 pro and a Lenovo Tablet) - all have the same issue.

I have very old Play 3 and Play 5 and brought them out of storage. Can they connect to wifi? If so: how?not tech savvy

Hi all, wondering if anybody could help me I have just purchased a Sonos arc, my tv only has an arc port and not an earc port. My tv model is a Sony KD 55x8509c,it is also running thru sky stream and I have set the audio out to pass through and also tried Dolby digital plus.the problem I’m having is I can’t seem to get Dolby digital plus to come through, should it say Dolby digital plus when playing on the Sonos app? As mine just says Dolby digital 5.1 so not sure if am getting the full experience.

hello, I'm fooling with my mac’s wifi private address settings.options are off, fixed, rotating.seems that Sonos doesn't like the ‘rotating’ option, which I believe is more secure.Am I missing a setting/option, or is this the way it needs to be? thanks

I have two roam two speakers and want to daisy them together to play off my phone or laptop.Went through and got them on the app and connected to my wifi. The speakers don't show in my app and can't find them (added through add speaker/ device button) Any help would be appreciated. 

Just over a year of owning the Arc, and I'm still a barely satisfied customer... It's a fantastic soundbar, but the voice control is very frustrating and in my opinion, it really limits our experience.After giving up with my preferred Google Assistant (because it can't play Apple Music on Sonos - why?!) and finding Sonos Voice far too limiting, I thought I'd try Alexa. So far, it's been the best of a bad bunch! At least it can play music and answer basic questions. But I've discovered a weird bug…While playing music from Apple Music, I asked Alexa what song is playing. Firstly, Alexa responds in the past tense (e.g. "That was Abracadabra by Lady Gaga"). But even more strangely, it actually tells me the details of the next song it's going to play, before I've even heard it! So that's some weird time travelling thing going on!There are other niggles, too. Like Alexa's voice is very quiet compared to the music so it's difficult to hear what it says. And I can't change the trigger word, wh

G’day from Australia,New to forum here, so apologies if this has been covered elsewhere.I have recently invested in Sonos Era 1 speakers, Sub Mini to go with existing Beam Gen 1 setup.I want to use the the setup for both music and home theatre, so currently music utilises the Era 100’s and the Sub, which is fine for my needs at present. However, as the Tv is only connected to the Beam, do I always have to reconfigure the Era speakers and sub, if I want to use them for the Home Theatre set-up.Or can I just create different rooms, even though they are all part of a 5.1 system in reality?Hope this makes sense!Cheers

I have two  Sono​​​s sound bars a Ray and ​​​​Beam V2 and I understand the Ray has limited audio options and is showing Dolby Digital 5.1. What I’d like to understand is what formats should be showing for my Beam v2 and what's the best option?I think I used to see Dolby Atmos when using my Netflix Premium account which I no longer have so not expecting to see this any more.It is showing Dolby Multichannel PCM 5.1 is PCM good or bad I’m sure I’ve seen Dolby Digital Multichannel 5.1. or Dolby Digital Plus 5.1. So which is the best option Dolby Digital Plus 5.1, Dolby Multichannel 5.1 or Dolby Multichannel PCM 5.1I was trying to test Atmos using Youtube test clips but Dolby Atmos was never displayed. The formats listed by Sonos do not tally with what is shown in the app:Dolby Digital Plus Dolby Atmos (Dolby Digital Plus) Dolby Atmos* Dolby TrueHD* Dolby Atmos (True HD)* Multichannel PCM* Dolby Multichannel PCM*TV in question is Samsung connected using HDMI Arc & Digital

I have an issue with the S2 controller where the music library keeps showing zero songs in it even though the music file share is still registered in the Sonos app. The app recommends a workaround (in my opinion) to re-add the library again. I’ve been doing this for some time now it’s getting silly. Once I re-add the library everything is fine again but not for long…I see numerous other posts about this issue dating back a year and that the Sons response is we ‘consider’ it fixed in the latest update. My system is up-to-date as of 4th Jan 2026 and I can tell you it is very much still an issue.

Once again saavn is not working. It just says error when I click on the music service.

Kan man få ljud i både yttre högtalare och i hörlurarna?I så fall hur?

I am selecting an album from Apple Music, through the Sonos app. Very often I get the message “Couldn’t play [title]. Couldn’t connect to Apple Music.” This is strange as it affects only the first song on the album and not all songs in the album. Especially for classic music this is so ridiculous as arbitrary movements of a symphony are skipped.

I’m unable to connect my beam gen 2 to the Mi Laser Projector 150. I’ve tried connecting the beam gen 2 to the projector’s HDMI 3 (ARC) port but it’s still not working.  Anyone has encountered this issue before?

When I say to Sonos, Alexa play Classic Rock Florida, it replies “ now playing” then immediately responds “ I’m having trouble playing that now”

Want to find a Sonos professional who can help me with fixing some minor issues at my home in Los Angeles. 

I have 2 Connect devices (one is located upstairs and the other is downstairs).  I have a CD / SACD / DVD / Blu-Ray player that I would like to connect to my Sonos so that I can listen to my CD / SACD throughout the house.

I’ve started to get Crackle only on Spotify on play 3 and play 1 but not on beam, only on spotify and not any any other service. tried re-locating, re-installing apps, putting everything on same network, different controllers etc.

Received SONY headphones for Xmas.  I am unable to connect to my SONOS system.  Please tell me there is a way to connect.

My Sonos One’s are a pair, and have Alexa and Sonos voice control enabled. Asking for say ‘BBC Radio 4’ starts a service called 45 Radio (I have no idea why or even what it is). Speaking closely into the other speaker of the pair starts BBC Radio 4 no problem. I have tried removing voice services and re-enabling them doesn’t fix the problem. Please advise. Thank you. 

I have/had two good Sonos systems. One in Texas for nine years fabulous s1 products.  4 Pool side , surround inside subs etc in tv room and  master bedroom, master bath, office, etc.  added a “new” s2 to my Colorado home: extensive .    A family member traveled from on to the other and system said upgrade (similar to regular updates). And now my Texas s1 system is CRAP!  $10,000 investment destroyed by the new “upgrade” /combo of s2/s1 software.   can this be fixed?  Please help! 

I’ve got a Samsung smart monitor with an HDMI-Arc port connected to my Amp. I can get the TV connected via the app and I hear the chime, but no TV audio plays through the speakers. Line-In and regular music play fine. I’m using a very long 50’ HDMI cable because of my room configuration (been buying from Amazon to test and return if needed). This has been my second attempt with a similar cable. I read somewhere that 8K cables don’t send the same signals as lower rez-rated cables. These all have crazy name/ratings like “HDMI 2.1 Cable 50ft White 4K 8K Fiber Optic HDMI Cable [8K@60Hz 4K@120Hz, 48Gbps, Dynamic HDR, HDCP 2.2&2.3, 3D] Compatible with 4090, RX 7900 XTX, Monitor, PS5, Soundbar”. Also read that the length could be the culprit.Anynet+ (HDMI-CEC) is enabled. The cable says it is directional and I’ve switched both ends but still no change.Has anyone encountered a similar situation, either connection chime but no audio, or figured out getting proper sound while running a long

Wondering if it’s possible to use the optimize speakers option with non-Sonos in ceiling speakers and a Sonos amp.the speakers play the high pitched sound, but the app doesn’t pick the speakers up. Fails in multiple rooms. I was reading there as an update many months ago to fix a bug, but I am using the latest app and the amps are all updated.